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Rook Matthews Sayer is the Region’s Leading Estate Agent and sells more homes than any other estate agent in the Region of Newcastle to Northumberland. We’d love to help you sell or buy your next home. Our services include residential sales and lettings, property management, auction, commercial sales and lettings, mortgage services, conveyancing and surveys and valuations. Whatever it is you need on your property journey, we’ve got it covered. We have 17 branches across the Region and 13 Read full description...0 team members who are all dedicated to achieving the best result for you. With 400 new house hunters joining our database each week we are perfectly suited to match buyers and sellers and help get you moving. Our friendly and expert team would love to hear from you.
Rook Matthews Sayer

22 Station Road North Forest Hall, Newcastle upon Tyne
Tyne and Wear
NE12 9AD

01912667788
Website not available

Properties for Sale
Properties to Rent

“ Great Service... ”

Jun 08,2018
Minithumbup
David
vicki
By: 'Linda Sidey'
Jun 08,2018
0 people found
this helpful
I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor would use no other, I have always found David Machin branch manager to be very professional, friendly and proactive and goes over and above....
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Comment on agent fees
Good...Fair
Was this helpful? Yes

“ Sale & Purchase Experience... ”

Jun 07,2018
Minithumbup
David
By: 'Angela'
Jun 07,2018
0 people found
this helpful
I can only praise the service we received from RMS during our recent sale and purchase experience. A very complicated and frustrating conveyance was held together by David Machin, who did everything he could to move the whole chain, (not just the RMS customers), to ...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes

“ Very reliable... ”

Jun 07,2018
Minithumbup
David
By: 'A Boxshall'
Jun 07,2018
0 people found
this helpful
Used David and his team to buy my rental property and to source prospective tenants. I have always found David to be eager to help and very professional. I trust David's judgement, and consequently have had excellent tenants....
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Comment on agent fees
Competitive
Was this helpful? Yes

“ Great service... ”

Jun 05,2018
Minithumbup
David
By: 'Mrs Dale'
Jun 05,2018
0 people found
this helpful
David was very knowledgeable and helpful throughout our sale and purchase. He answered our many questions and reassured us along the way. I'd recommend David to anyone....
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Comment on agent fees
Fair.
Was this helpful? Yes

“ Outstanding customer service! Excellent value for money... ”

Jun 05,2018
Minithumbup
David
By: 'Laura'
Jun 05,2018
0 people found
this helpful
We highly recommend Rooks Forest Hall. They gave a highly personalised service at every stage of our sale & purchase. It can be a very stressful process, especially buying and selling and being in a chain. Rooks were there to reassure and go above and ...
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Comment on agent fees
Very good value for money, especially considering the work they put in.
Was this helpful? Yes

“ Best estate agent around... ”

May 31,2018
Minithumbdown
David
vicki
By: 'Daryl'
May 31,2018
0 people found
this helpful
Easily the best estate agents around, bought and sold a few houses with rook Mathews sayer forest hall now, always go above and beyond to help me in anyway they can, very friendly and always make sure I'm well looked after. Wouldn't use ...
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Comment on agent fees
Always the lowest fees around
Was this helpful? Yes

“ Excellent agents... ”

May 23,2018
Minithumbup
vicki
Heather
By: 'Lee Wallace'
May 23,2018
0 people found
this helpful
I have both sold my house with them and bought another one with them and they were spot on all round...
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Comment on agent fees
Good
Was this helpful? Yes

“ Horrendous... ”

May 22,2018
Minithumbup
David
By: 'Ani1979'
May 22,2018
1 people found
this helpful
David Machin is rude and aggressive and only interested in commission. As a buyer we were treated appallingly. Such an awful experience. How this man is employed, let alone Branch Manger, is astonishing. Think again before using this agent. There are others in the area ...
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Was this helpful? Yes
Jun 24,2016
Minithumbup
David
Dionne
By: 'Adelle'
Jun 24,2016
0 people found
this helpful
Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very grateful....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2016
Minithumbup
Dionne
Zara
By: 'Derek Watts'
Jun 23,2016
0 people found
this helpful
Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very helpful....
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Comment on agent fees
Not having done any research on other Agents fees, I cannot really comment - except to say I thought were satisfactory.
Was this helpful? Yes
Jun 06,2016
Minithumbup
Dionne
By: 'Emma1981'
Jun 06,2016
0 people found
this helpful
Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow. She has been very understanding, patient and caring and even helped keep ...
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Comment on agent fees
Average, they price matched another companies quote, but did quote me higher to start with.
Was this helpful? Yes
Jun 03,2016
Minithumbup
Dionne
By: 'Mr & Mrs Raffaele'
Jun 03,2016
0 people found
this helpful
Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had. I would recommend RMS to anyone wanting to sell/rent....
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Was this helpful? Yes
Jun 03,2016
Minithumbup
Dionne
By: 'Kelcru'
Jun 03,2016
0 people found
this helpful
Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of ...
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Comment on agent fees
reasonable
Was this helpful? Yes
Jun 19,2014
Minithumbdown
By: 'Disgruntled1'
Jun 19,2014
7 people found
this helpful
Without doubt the worst estate agent I have ever had the misfortune to deal with for so many reasons I don't have time to waste listing so I will go with my number 1 complaint.... The branch manager David!! Everyone and I mean everyone I have ...
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Was this helpful? Yes
By: Helen Norris
May 22, 2018
View all comments (1)
I could not agree more. David Machin is aggressive and rude and only interested in commission. By far the worst agent I've ever dealt with and never again. ...
May 09,2013
Minithumbup
By: 'Disappointed Landlord'
May 09,2013
7 people found
this helpful
Potential tenant unavailable to get viewing, had to leave a note in the our empty property to contact us. EPC certificate took more than a month to arrive after payment had been long paid. No courtesy of returning any phone calls. Worst than terrible....
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Was this helpful? Yes
Apr 10,2013
Minithumbdown
By: 'Annoyed tenant'
Apr 10,2013
5 people found
this helpful
Poor at answering phones. Phones often ignored. I work and am busy so this is an inconvenience. Often slow to arrange repairs. We are lucky our landlord has a direct input otherwise I doubt we would ever get anything done. To be honest I sometimes ...
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Was this helpful? Yes
May 28,2011
Minithumbdown
By: 'spikel'
May 28,2011
4 people found
this helpful
Not full of promises, Feel they are only interested if your house is in Ponteland, happy to pass on negative feedback that you can't do anything about, charge a withdrawal fee, feel they favour the person viewing your house rather than you as their customer. ...
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Was this helpful? Yes
May 23,2011
Minithumbdown
By: 'roz'
May 23,2011
3 people found
this helpful
Was told no fee no sale. Sent a bill for 99+vat for withdrawl. Now I am being told it isnt a withdrawl fee but it is for costs incured such as sale boards and admin that should I have sold my property would have been ...
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Was this helpful? Yes
Areas covered
  • NE12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £89,950
  • Max: £191,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 1 9 1 2 0 0 3
Staff picture David

Staff picture Dionne

No image available Zara

No image available Karen

Staff picture vicki

Upload your photo Melanie

Fees

Please contact the branch for details.
Last updated at 10:42 AM 14/06/2018 by David Machin

Complaints Procedure

Please contact the branch for details.
Last updated at 10:42 AM 14/06/2018 by David Machin

Awards won by Rook Matthews Sayer, Newcastle upon Tyne NE12 9AD

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