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No description available.
Romans

23 Market Place Wokingham
Berkshire
RG40 1AP

0118 9743 510

Dec 10,2015
Minithumbdown
By:
Dec 10,2015
3 people found
this helpful
Avoid this agent at all costs they are aggressive and rude. Demanding deposits with threatening e mails but never answering questions you have over the property. Inappropriately addressing you in written communications. When you raise a complaint they defend themselves rather than deal with the complaint, but then that's what you get with a firm run by teenagers. Best advice find another agent run by grown ups and don't use Romans ever, maybe when they have no new business they might actuall...
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Was this helpful? Yes
Oct 08,2014
Minithumbdown
By:
Oct 08,2014
7 people found
this helpful
We have rented our property for 3 years. We originally rented with Richard Worth Lettings, but unfortunately Romans brought them out. Since Romans took over I have noticed a massive change in customer service. The attitude of the staff is terrible and incredibly unhelpful. My most recent complaint with them, they asked us to decorate our kitchen ( The Landlord would pay) this was 5 weeks ago and we have received no payment despite being promised on numerous occasions the money had been sent. ...
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What agent could do to change your mind?
Tell the truth! Remember their customers are people!
Was this helpful? Yes
By: JBeard
Oct 30, 2014
View all comments (2)
I was very sorry to read of your problems that you had throughout your tenancy. We do pride ourselves on customer service and if we have fallen short, I would like the opportunity to discuss these instances with you in further detail. Please contact me on 01189 743 523 Jessica Beard Senior Lettings Manager....
Jun 03,2014
Minithumbdown
By:
Jun 03,2014
5 people found
this helpful
Hi ! On Wednesday May 7th, me and my Landlord signed and delivered in person the deposit release Form in the Wokingham office. According to the Letting contract and to the Roman's young lady who received our form (she was very helpful by the way) the money should be in my account in 14 days. Last week 28th May I emailed Romans asking to check what was going on since the deposit wasn't returned yet. I was then contacted by a Romans property managed who indicated that there was a delay in recei...
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Was this helpful? Yes
By: JBeard
Jun 25, 2014
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Thank you for your feedback. I apologise that you feel the service you received was not satisfactory and I would welcome the opportunity to discuss where you feel we can improve. My contact number is 01189 743 523 Jessica Beard Senior Lettings Manager....
Nov 04,2013
Minithumbdown
By:
Nov 04,2013
3 people found
this helpful
I had an absolutely appalling experience as a tenant; all very good up until I paid a fortune & moved in but the property was not managed by them and the landlady was an absolute unbelievable nightmare. The manager Jessica was of absolutely no use whatsoever & I was lied to by various members of staff including her who would then further lie to cover the previous lies. If you want a decent quality of life in your rented "home"... **DO NOT RENT AN UNMANAGED PROPERTY FROM THES...
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By: JBeard
Feb 17, 2014
View all comments (1)
Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously รขโ‚ฌโ€œ we are voluntarily a regulated property company รขโ‚ฌโ€œ and I would invite you to contact me directly to discuss the issues. My details are Jessica Beard, Senior Lettings Manager, 01189 743 523.....
Aug 07,2013
Minithumbdown
By:
Aug 07,2013
2 people found
this helpful
not a great experience. We were with Richard worth and then they moved to Romans. I found that the general communication was poor. When we had issues with the tenant, we would never speak to the same person so you have to re explain things all the time. Only one person was actually helpful her name was Serian. BUt if I had another property to rent out, I would not be using them again....
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Was this helpful? Yes
By: JBeard
Feb 17, 2014
View all comments (1)
Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously รขโ‚ฌโ€œ we are voluntarily a regulated property company รขโ‚ฌโ€œ and I would invite you to contact me directly to discuss the issues. My details are Jessica Beard, Senior Lettings Manager, 01189 432 523....
Aug 23,2012
Minithumbup
By:
Aug 23,2012
0 people found
this helpful
Our experience of Romans was fantastic. Initially I found that Romans (Michael Page) were the only estate agents to accurately value our property, and their rates were very reasonable. They arranged an open house which ran smoothly. When our first buyers unfortunately pulled out Romans acted quickly and the following day we had a viewing arranged. We luckily found another buyer quickly and Natalie Boyd worked tirelessly to see this through to exchange. I honestly don\'t think we would have manag...
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Was this helpful? Yes
Dec 30,2011
Minithumbdown
By:
Dec 30,2011
0 people found
this helpful
Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, I would never use them again for buying or selling....
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What agent could do to change your mind?
No one like pushy, arrogant sales people these days.
Was this helpful? Yes
By: Tony Gibson
Jan 16, 2012
View all comments (1)
We are sorry that there are aspects of the service you received which you are not happy with. Please do contact us directly so we may apologise personally and also better understand what went wrong so we may hopefully improve the service we provide.....
Oct 31,2011
Minithumbup
By:
Oct 31,2011
0 people found
this helpful
We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast. What was not expected was the house sold at full asking price within approx. 4hrs of going live with the draft details and so we never even reached the planned open day. What more can we say...:)...
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Oct 27,2011
Minithumbup
By:
Oct 27,2011
0 people found
this helpful
Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie Boyd....
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Oct 18,2011
Minithumbup
By:
Oct 18,2011
0 people found
this helpful
Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to certain problems within the flat they couldn't do anything about it and the landlady was a nightmare to contact. This caused several issues and although Romans did everything they could, due to the landlady's attitude I have had a bad experience dealing wi...
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Was this helpful? Yes
Oct 07,2011
Minithumbup
By:
Oct 07,2011
0 people found
this helpful
I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - while always keeping a sense of humour - while George stepped in to smooth negotiations at a crucial stage....
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Sep 20,2011
Minithumbup
By:
Sep 20,2011
0 people found
this helpful
Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area. I both sold my property and bought a new property from them. I chose Romans because they seemed to have the largest number of properties in my price range in the area I wanted to move to. At all times they were helpful and polite. At one point the chain broke down as my purchaser lost their purchaser. It was Romans, working with the other party's estate agents, who managed t...
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Was this helpful? Yes
Sep 16,2011
Minithumbup
By:
Sep 16,2011
0 people found
this helpful
Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do' attitude....
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Sep 16,2011
Minithumbup
By:
Sep 16,2011
0 people found
this helpful
We chose Romans from 5 agents. There are a number of reasons why we were so impressed, as follows: 1 Their telephone was always answered within 1 ring and messages always got communicated, even where this tipped over to Romans call centre. Usually we got a call back within the hour. 2 Our valuation was carried out by the Assistant Manager, Matthew, rather than a "Valuation Agent" In itself this was a pleasant surprise and the valuation proved to be very accurate in terms of the p...
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Sep 14,2011
Minithumbup
By:
Sep 14,2011
0 people found
this helpful
I had been in touch with Jessica via email from HK letting her know that I would be looking for a house to rent when I arrived back in the area. She sent me all the relevant information I would need, and as I hadn't rented in the UK before, was very welcome! The house we looked at was the first one I saw in Wokingham and was almost perfect for us, but I decided later on that we required a larger house and was shown one by another agent which suited us better. Jessica kept in touch and helped...
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Was this helpful? Yes
Sep 10,2011
Minithumbup
By:
Sep 10,2011
0 people found
this helpful
Kelly Saunders oversaw the change of tenancy at the above named property while we were on holiday. All the procedures were carried out thoroughly and efficiently thanks to Kelly. She is always very helpful and accessible, she is a credit to Romans....
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Was this helpful? Yes
Sep 09,2011
Minithumbup
By:
Sep 09,2011
0 people found
this helpful
Tony Gibson and his team at Wokingham change all the usual perceptions about estate agents. He is one of the most personable people I know and very thorough. Michael, his colleague, helped us through the process negotiating the price on behalf. I would recommend Tony and Romans....
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Was this helpful? Yes
By: Tony Gibson
Sep 22, 2011
View all comments (1)
Thank you for your kind comments which are really appreciated.....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ320,000
  • Max: ยฃ320,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 1 3 7 1 1 1 1 0
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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Caty Johnston - upload your photo Caty Johnston
11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
2 reviews

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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Sylvia Reid - upload your photo Sylvia Reid
25 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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Awards won by Romans, Wokingham RG40 1AP

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