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Romans

23 Market Place Wokingham
Berkshire
RG40 1AP

0118 9743 510
Website not available

Properties for Sale
Properties to Rent

Dec 10,2015
Minithumbdown
By: 'Fed up Buyer'
Dec 10,2015
6 people found
this helpful
Avoid this agent at all costs they are aggressive and rude. Demanding deposits with threatening e mails but never answering questions you have over the property. Inappropriately addressing you in written communications. When you raise a complaint they defend themselves rather than deal with the ...
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Oct 08,2014
Minithumbdown
By: 'NKBWKHM'
Oct 08,2014
9 people found
this helpful
We have rented our property for 3 years. We originally rented with Richard Worth Lettings, but unfortunately Romans brought them out. Since Romans took over I have noticed a massive change in customer service. The attitude of the staff is terrible and incredibly unhelpful. My most ...
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What agent could do to change your mind?
Tell the truth! Remember their customers are people!
Attached Files
Was this helpful? Yes
By: JBeard
Oct 30, 2014
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I was very sorry to read of your problems that you had throughout your tenancy. We do pride ourselves on customer service and if we have fallen short, I would like the opportunity to discuss these instances with you in further detail. Please contact me on 01189 743 523 Jessica Beard Senior Lettings Manager ...
Jun 03,2014
Minithumbdown
By: 'Mario'
Jun 03,2014
5 people found
this helpful
Hi ! On Wednesday May 7th, me and my Landlord signed and delivered in person the deposit release Form in the Wokingham office. According to the Letting contract and to the Roman's young lady who received our form (she was very helpful by the way) the ...
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Was this helpful? Yes
By: JBeard
Jun 25, 2014
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Thank you for your feedback. I apologise that you feel the service you received was not satisfactory and I would welcome the opportunity to discuss where you feel we can improve. My contact number is 01189 743 523 Jessica Beard Senior Lettings Manager ...
Nov 04,2013
Minithumbdown
By: 'Kirsty Taylor'
Nov 04,2013
4 people found
this helpful
I had an absolutely appalling experience as a tenant; all very good up until I paid a fortune & moved in but the property was not managed by them and the landlady was an absolute unbelievable nightmare. The manager Jessica was of absolutely no use ...
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Was this helpful? Yes
By: JBeard
Feb 17, 2014
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Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously รขโ‚ฌโ€œ we are voluntarily a regulated property company รขโ‚ฌโ€œ and I would invite you to contact me directly to discuss the issues. My details are Jessica Beard, Senior Lettings Manager, 01189 743 523. ...
Aug 07,2013
Minithumbdown
By: 'L'
Aug 07,2013
3 people found
this helpful
not a great experience. We were with Richard worth and then they moved to Romans. I found that the general communication was poor. When we had issues with the tenant, we would never speak to the same person so you have to re explain things ...
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Was this helpful? Yes
By: JBeard
Feb 17, 2014
View all comments (1)
Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously รขโ‚ฌโ€œ we are voluntarily a regulated property company รขโ‚ฌโ€œ and I would invite you to contact me directly to discuss the issues. My details are Jessica Beard, Senior Lettings Manager, 01189 432 523 ...
Aug 23,2012
Minithumbup
By: 'Carrie Leemanyan'
Aug 23,2012
0 people found
this helpful
Our experience of Romans was fantastic. Initially I found that Romans (Michael Page) were the only estate agents to accurately value our property, and their rates were very reasonable. They arranged an open house which ran smoothly. When our first buyers unfortunately pulled out Romans ...
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Dec 30,2011
Minithumbdown
By: 'S'
Dec 30,2011
0 people found
this helpful
Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, ...
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What agent could do to change your mind?
No one like pushy, arrogant sales people these days.
Attached Files
Was this helpful? Yes
By: Tony Gibson
Jan 16, 2012
View all comments (1)
We are sorry that there are aspects of the service you received which you are not happy with. Please do contact us directly so we may apologise personally and also better understand what went wrong so we may hopefully improve the service we provide. ...
Oct 31,2011
Minithumbup
By: 'The Fenners'
Oct 31,2011
0 people found
this helpful
We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast. What was not expected was the house sold at full asking price within approx. 4hrs of going live with ...
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Oct 27,2011
Minithumbup
By: 'Liz & Rob'
Oct 27,2011
0 people found
this helpful
Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie Boyd....
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Oct 18,2011
Minithumbup
By: 'Caroline Tollit'
Oct 18,2011
0 people found
this helpful
Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to ...
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Oct 07,2011
Minithumbup
By: 'scarfie'
Oct 07,2011
0 people found
this helpful
I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - ...
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Sep 20,2011
Minithumbup
By: 'Heidi Wilson'
Sep 20,2011
0 people found
this helpful
Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area. I both sold my property and bought a new property from them. I chose Romans because they seemed to have the largest number of properties in ...
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Sep 16,2011
Minithumbup
By: 'Sam'
Sep 16,2011
0 people found
this helpful
Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do' attitude....
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Sep 16,2011
Minithumbup
By: 'annie'
Sep 16,2011
0 people found
this helpful
We chose Romans from 5 agents. There are a number of reasons why we were so impressed, as follows: 1 Their telephone was always answered within 1 ring and messages always got communicated, even where this tipped over to Romans call centre. Usually we got a call back ...
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Sep 14,2011
Minithumbup
By: 'Debbie'
Sep 14,2011
0 people found
this helpful
I had been in touch with Jessica via email from HK letting her know that I would be looking for a house to rent when I arrived back in the area. She sent me all the relevant information I would need, and as I hadn't ...
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Sep 10,2011
Minithumbup
By: 'Bert Hines'
Sep 10,2011
0 people found
this helpful
Kelly Saunders oversaw the change of tenancy at the above named property while we were on holiday. All the procedures were carried out thoroughly and efficiently thanks to Kelly. She is always very helpful and accessible, she is a credit to Romans....
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Sep 09,2011
Minithumbup
By: 'rubesinthedust'
Sep 09,2011
0 people found
this helpful
Tony Gibson and his team at Wokingham change all the usual perceptions about estate agents. He is one of the most personable people I know and very thorough. Michael, his colleague, helped us through the process negotiating the price on behalf. I would recommend Tony ...
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Was this helpful? Yes
By: Tony Gibson
Sep 22, 2011
View all comments (1)
Thank you for your kind comments which are really appreciated. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ320,000
  • Max: ยฃ320,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 1 3 7 1 1 1 1 0

Fees

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Complaints Procedure

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Awards won by Romans, Wokingham RG40 1AP

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