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No description available.
Romans

33-34 Market Place Reading
Berkshire
RG1 2DE

0118 953 8710

Dec 09,2016
Minithumbdown
By:
Dec 09,2016
0 people found
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they want to do is keep hold of my money. Horrendous service and I will not be dealing with these again....
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Comment on agent fees
Extortionate.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
2 people found
this helpful
Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. Not by the referencing agency. Failed to clean. Failed to fix broken objects. Handyman let himself in unannounced a few days after we moved in. Property manager appears to only be available 1 day a week. And is useless....
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Comment on agent fees
Awful. After receiving quite without tax, paid and then was chased for payment. Also paid for referencing, then did it all myself.
Was this helpful? Yes
Jun 20,2016
Minithumbdown
By:
Jun 20,2016
3 people found
this helpful
I stay in 27 Riverside House Reading. Initially I had a wonderful experience with Romans when I took the house a month back on let. Excellent service from Donna, Samantha. But the after sale services have been horrible. Its more than a month now & the hob is not working in my apartment. I have atleast written 50 mails & 50 calls but still this is not fixed. My property is managed by ROmans so I am do not have the owner's contact. I have 2 toddlers who eat pressure cooked food but I am no...
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Was this helpful? Yes
Jun 10,2016
Minithumbdown
By:
Jun 10,2016
3 people found
this helpful
I had rented a flat through Romans Reading. At the end of tenancy, there were some stains on the carpet. I got them professionally cleaned and the stains lightened. They said they were not happy with the cleaning and got them cleaned again. But still the stains didn't disappear. They said the carpet needs to be replaced and asking me to pay 688£. In total they are asking me to pay 96 for cleaning the carpet and 600£ for replacing the same carpet which was cleaned twice. Ridiculous. T...
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What agent could do to change your mind?
Agency fees is ridiculously high.
Comment on agent fees
Agency fees is ridiculously high.
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Mr. Suleiman is very cooperative and dedicated to his work. He is very helpful and understanding. He managed to show me the flat that meets my requirement from the first review. I am very thankful to him and to Romans....
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
3 people found
this helpful
We were really please with the support we were given from Romans regarding the Sale of our property. We could contact the Agent any time. We also got our mortgage through Romans. Big thank you to Manasi Dave for recommending Romans to us....
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Comment on agent fees
Agent's fees were reasonable.
Was this helpful? Yes
Nov 10,2015
Minithumbdown
By:
Nov 10,2015
4 people found
this helpful
I don't know what the Romans experience is like as a tenant but from a landlord's point of view, it is dismal, especially given the high fees they charge. If you live in the area, I would recommend managing it yourself; everything will be done quicker, and you will spend less time on the phone. My principle complaints are that they are terrible at communicating with the landlord, or even each other, and that they do not provide adequate instruction or supervision for their subcontractors. ...
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What agent could do to change your mind?
Return my phone calls or e-mails Supervise subcontractors Avoid lying to me Give me the rent money
Comment on agent fees
If the agent were good the fee would be expensive. They are not good; the fee is disgusting.
Was this helpful? Yes
Sep 28,2015
Minithumbdown
By:
Sep 28,2015
9 people found
this helpful
Romans are apparently the height of incompetency, with the added bonus of being expensive alongside it. Throughout the process of becoming a tenant I was not informed of the inventory meeting I was supposed to attend until the day before, when I was out of the country. I had some questions which I emailed to Saffron Nixon, who, after sending vague and useless replies began ignoring me altogether until she wanted me to sign paperwork. Now I am living in my property I still have not received a ...
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What agent could do to change your mind?
Actually respond to my emails Send me the appropriate legal documentation Be remotely informative when we have contact Potentially be pleasant to speak to instead of rude
Comment on agent fees
If I pay someone for a service I expect them to actually provide a service.
Was this helpful? Yes
Mar 17,2015
Minithumbdown
By:
Mar 17,2015
8 people found
this helpful
The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could do wonders and get me a great price on my house and gave it the big sales pitch. My house did not need to be advertised on their website and it could have been sold by anyone as a house really sells itself. What isit that agents actually do? Yes, just put it on their website and w...
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Was this helpful? Yes
Feb 23,2015
Minithumbdown
By:
Feb 23,2015
7 people found
this helpful
Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as a tenant through a fully managed contract - not even sure what the landlord was paying Romans to do. On contract renewal they will get any money possible out of you. On termination of contract they are useless. Didn't have a key to the communal door (their own fault) and were constantly badgering myself and the other tenant about viewings that were simply impossible due to working hours. Promised numerous call backs on...
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Comment on agent fees
Extortionate. Especially vs competition
Was this helpful? Yes
Nov 13,2014
Minithumbdown
By:
Nov 13,2014
4 people found
this helpful
I was selling and wanted to buy through romans as to why I choose them but what they put me through was very bad customer service we had a for sale board up they put a sold board up within a week when my property was not sold having complained they still did not change it so i was really annoyed told me will order another board for you no board arrived still had sold board up. I also checked they did not advertise my property on there site was very disappointed.already having taken away my 24 ho...
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What agent could do to change your mind?
At least have rang us as are contract agreement was coming to an end to discuss the matter further try and put them selves in there shoes for better customer service!!!
Was this helpful? Yes
By: jon
Nov 17, 2014
View all comments (2)
Thank you for bringing your concerns to me over the marketing of your home. Customer service is always very important to us a s a company and now we have been able to resolve your issues pleased you have decided to instruct us for a futher 6 weeks to sell your home. Your ongoing business is very appreciated. Regards Jon Roberts, Director, Residential Sales.....
Sep 03,2014
Minithumbdown
By:
Sep 03,2014
7 people found
this helpful
Arrogant, rude, the epitome of the old style estate agent that used to be a joke. I wouldnt go anywhere this lot (Romans) again. Oh yes, and they dont tell you the full info you need either - nice eh?...
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Was this helpful? Yes
By: Jon
Oct 03, 2014
View all comments (1)
I am very sorry to read your comments regarding my Reading office. Please contact me directly on 0118 9538701 as I would like to meet you in person and discuss your situation further. Customer service is very important and I am always happy to learn from any genuine mistakes we may have made. Jon Roberts, Director, Residential Sales.....
Jun 20,2014
Minithumbdown
By:
Jun 20,2014
8 people found
this helpful
I have just finished my tenancy for personal reason, my relationship with the landlord is fantastic. Romans however are the most unprofessional, un organised estate agents i have ever dealt with. I set some rules for our visits to be after 5.30 and any time at weekends, i told them they can BE ANY time during that space and I'll be extremely flexible (I really want to help the landlord rent again quickly) . There sales agents are not capable of simply booking viewing into a diary and calling...
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What agent could do to change your mind?
Romans (at least in the whole Berkshire area) need to have a re-structure of their sales teams. They all have no consideration for either the prospects/clients time or privacy, they re-book/cancel viewings as it suits them best, they book to many appointments in for one day and don\'t have time for others. They are rude and pushy on the phone (unless its time to put in your credit card details). Get back to basics, simple simple simple - 1) \"how to treat your clients/prospects\" - 2) how to manage your time effectively.
Was this helpful? Yes
By: cstevenson
Jun 23, 2014
View all comments (1)
Thank you for taking the time to leave feedback. I am obviously disappointed to read of your experience with us and would welcome the opportunity to discuss this further with you. Please contact me on 01189 538 730. Kind regards, Carl Stevenson Senior Lettings Manager....
Apr 05,2014
Minithumbdown
By:
Apr 05,2014
7 people found
this helpful
We\'re selling our property with Romans, and we find their service is terrible. During the valuation process, they didn\'t give us much advice on the property price; they just wanted to get us in. We have to reduce the price twice later. Our contact person left the Reading branch without telling us or giving us another contact person\'s details. They don\'t give regular feedback on viewings unless we chase them. They only do block viewings as well, getting a group of strangers to view our proper...
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What agent could do to change your mind?
We think an independent state agent may provide better services than big chain companies. They need to give us professional advice and regular updates. They should be able to give more personalised services. We definitely wouldn\'t recommend Romans to anyone.
Was this helpful? Yes
Apr 04,2014
Minithumbdown
By:
Apr 04,2014
11 people found
this helpful
Our tenancy has been a nightmare since it started more than 2 weeks ago. Initially, there were two other people viewing the property with me and the Roman\'s employee was in a hurry as usual so the prospective tenants hardly to get see much in the property. Since we were in a hurry to find a property, we had to put an offer fast. After we signed the contract, we came for a second viewing to find the furniture in a bad condition: the cream sofas were so dirty, the dining chairs had big yellow st...
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Was this helpful? Yes
By: CStevenson
Apr 17, 2014
View all comments (1)
Thank you for taking the time to leave feedback. I would really like the opportunity to talk to you regarding your experience. If you could contact me on 01189 538 730. Kind regards. Carl Stevenson Senior Lettings Manager....
Mar 02,2014
Minithumbdown
By:
Mar 02,2014
4 people found
this helpful
Worst customer service..lack of communication between tenants and landlord. We had given a notice 2 our current property landlord trusting the Romans on moving into the new prop-to be told the next day that the property was gone! the only response we got from the Romans upon asking was just a rude apology! TOTALLY UNPROFESSIONAL-A COMPLETE NO NO ! Avoid them at all costs!...
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What agent could do to change your mind?
absolutely useless....
Was this helpful? Yes
By: CStevenson
Mar 21, 2014
View all comments (1)
Thank you for your feedback. I would appreciate the opportunity to find out more about your experience as this is not something we would see to be acceptable. Please contact me on 01189 538 730. Carl Stevenson Senior Lettings Manager....
Oct 15,2013
Minithumbdown
By:
Oct 15,2013
3 people found
this helpful
As usual, Romans perform terribly... Having dealt with Romans as a letting agent for an apartment, and being hugely disappointed with the quality of their service, knowledge of their staff, and general incompetence about four years ago, when we saw that they were the agent for the sale of another apartment in the same complex (Kennet Island), we approached with trepidation. And as usual, we were right to be concerned. Having arranged the visit, we turned up and the tenant of the flat had not ...
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Was this helpful? Yes
Jul 12,2013
Minithumbdown
By:
Jul 12,2013
5 people found
this helpful
From start to finish the service from Romans has been appalling. The fees they charge just for the initial move in are unreasonable for the work they put in. The staff in their management department are rude and my deposit took over 4 weeks to be returned. I would never use Romans again....
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What agent could do to change your mind?
Change the fee structure Better customer service training for staff. A better process for returning deposits quickly, or enabling a transfer of them to the new agent.
Was this helpful? Yes
By: CStevenson
Feb 17, 2014
View all comments (1)
Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously รขโ‚ฌโ€œ we are voluntarily a regulated property company รขโ‚ฌโ€œ and I would invite you to contact me directly to discuss the issues. My details are Carl Stevenson, Senior Lettings Manager, 01189 538 730....
Jul 04,2013
Minithumbup
By:
Jul 04,2013
1 people found
this helpful
I must say that after 10 years of renting properties in Reading, around 1 a year with different letting agents...Romans are the winners. I was in a fully managed property and since day 1 (before signing the letting contract) everything went very smooth (even with referencing for 3 tenants) and especially when we had issues with the property itself, Tracie did solve everything soo quick and so professional at the same time. I am now with another "major" agent in Reading and their proper...
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Was this helpful? Yes
Nov 15,2011
Minithumbup
By:
Nov 15,2011
0 people found
this helpful
New tenants were found within 3 weeks of old tenants moving out. All paperwork for new tenancy processed quickly and efficiently. Kept informed of progress throughout the process....
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Was this helpful? Yes
Oct 26,2011
Minithumbup
By:
Oct 26,2011
0 people found
this helpful
The Valuations Manager, Jason Burton, has been great - he has always behaved very professionally, but in a very friendly and approachable manner. I have felt that my situation and requirements were understood perfectly. Jason has been very helpful throughout the whole process, as have the rest of the staff in the office. I feel very confident that I'm putting my house in safe hands....
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Was this helpful? Yes
Oct 18,2011
Minithumbup
By:
Oct 18,2011
0 people found
this helpful
I have never rented before. I used several lettings agents in Reading but Romans came up trumps. I mainly dealt with Nadine Iles who was very helpful. I am away a lot so most contact was via email which was answered swiftly and usefully. There was a slight issue getting references from my employer, which is a process managed by Keysafe tenant vetting, I felt that they could have been more proactive. I moved in when I wanted and Nadine and Jason Burton were both very helpful. Being away a lo...
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Was this helpful? Yes
Oct 09,2011
Minithumbup
By:
Oct 09,2011
0 people found
this helpful
Our agent (Katie Kingham) was very efficient at responding to our questions about the property and had good communication with the landlady. We are very happy with the property and would use Romans again....
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Was this helpful? Yes
Oct 09,2011
Minithumbup
By:
Oct 09,2011
0 people found
this helpful
Katie was very helpful throughout the whole process and helped out even in very tough situations when references didn't come in in time and KeySafe handed over to her. She also helped to understand the process so we as not native speaking people had a very good guidance provided by her. Thank you very much!...
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Was this helpful? Yes
Oct 06,2011
Minithumbup
By:
Oct 06,2011
0 people found
this helpful
My wife and I found the staff to be helpful and efficient throughout what ultimately became a rather fraught transaction!...
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Was this helpful? Yes
Oct 06,2011
Minithumbup
By:
Oct 06,2011
0 people found
this helpful
The agent Jonathan Bates, helped in contacting the vendor initially to liaise on purchase price and also to renegotiate the asking price when issues were found with the property. Jon also set up quotes on all the mandatory works in order to facilitate us renegotiating on the price to take those repairs into account. Initially, having dealt with other local estate agents, we found Jon's attitude and professional but friendly manner to be highly refreshing and I believe he was a personal influence...
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Was this helpful? Yes
Sep 29,2011
Minithumbup
By:
Sep 29,2011
0 people found
this helpful
Very good service - buyer found very quickly and sale went through as quickly as possible. Fees slightly higher than other agents but Romans were very good. Communication was good although I did have to chase a bit for updates. Woudl defintily recommend and use again....
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Was this helpful? Yes
Sep 19,2011
Minithumbup
By:
Sep 19,2011
0 people found
this helpful
What a refreshing experience - we have finally found a firm of estate agents who offer the complete package. Joel in particular worked hard giving us advice, securing suitable tenants and meeting deadlinesl. All along the way, we have been kept informed and paperwork sent out well in time. If you want to let a property through a highly professional company, we would recommend Romans Lettings every time....
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Was this helpful? Yes
Sep 16,2011
Minithumbup
By:
Sep 16,2011
0 people found
this helpful
Delighted with Roman's letting service! Have been with them for over 5years now, they have taken care of my UK property while I've been based overseas. They have dealt with every aspect of letting my property in a timely and professional manner. The service has also been very personal, I am on first name terms with my agent (thanks Rob!) and on a number of occasions he has gone well beyond the contracted call-of-duty to help with various little issues that have arisen, which is invaluable peace-...
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Was this helpful? Yes
Sep 12,2011
Minithumbup
By:
Sep 12,2011
0 people found
this helpful
I have been using Romans for a few years letting an apartment in Reading. The staff have always been very efficient and courteous. In particular my letting agent rob flood always goes above and beyond to get the job done!...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 15% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ175,000
  • Max: ยฃ270,000

Letting
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  • Max: ยฃ0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 3 7 9 2 2 2 0 0 2
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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Caty Johnston - upload your photo Caty Johnston
11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
2 reviews

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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Sylvia Reid - upload your photo Sylvia Reid
25 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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Suleiman  - upload your photo Suleiman
1 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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George Steedman - upload your photo George Steedman
1 reviews

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matthew warwick - upload your photo matthew warwick
1 reviews

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freddie milne - upload your photo freddie milne
1 reviews

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Saffron Nixon - upload your photo Saffron Nixon
1 reviews

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Awards won by Romans, Reading RG1 2DE

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