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No description available.
Romans

Unit 1 Chalfont Court Lower Earley
Berkshire
RG6 5SY

0118 9860866

Jun 04,2014
Minithumbdown
By:
Jun 04,2014
7 people found
this helpful
Never ever use Romans. They are extremely unprofessional, highly costly, No respect for customer's time & very rude. We arranged viewing of property at Lower Early, Reading on 3rd June for which we booked viewing a day earlier on 2nd June. For this viewing we travelled from Cambridgeshire to Lower Earley, Reading expecting to view property at 3:45 pm on 3rd June. And we received a call at 3:05 pm (damn 40 minutes before appointment) from Romans, Lower Earley that they are cancelling viewi...
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By: Tallen
Jun 25, 2014
View all comments (1)
I am very disappointed to read of your comments and would like the opportunity to discuss your experience with us in greater detail. Please call me on 01189 450 863 Kind regards, Tim Allen Lettings Manager....
Jan 20,2014
Minithumbdown
By:
Jan 20,2014
4 people found
this helpful
Terrible service. Re Organised a viewing where we had originally not made the initial viewing. No one turned for the viewing and we were left standing outside the property. When we rang the office they knew nothing about the appointment because it wasn\'t in the diary. I had spoken to Mark on the previous a day to confirm the appointment. When I confronted the manager Paul, all he did was remind of the fact that we hadn\'t made the initial viewing and started shouting at me. Totally totall...
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What agent could do to change your mind?
More professional. More organised Manager should not shout at customer. Totally unprofessional
Was this helpful? Yes
By: Mark Wright
Jan 30, 2014
View all comments (1)
Thank you for bringing to my attention your comemnts regarding our service. As a service industry, we do take comments whether positive or negative extremely seriously. I would appreciate an opportunity to discuss the points you raised in person therefore, could you please contact me at your earliest convenience. Mark Wright Regional Manager, Residential Sales 01344 404705 07876 196003 mwright@romans.co.uk....
May 25,2013
Minithumbdown
By:
May 25,2013
10 people found
this helpful
Having today found an ideal home for myself and my young family to move into in Spencers Wood, I almost fell on the floor when they said their administration fees. 15 days rent + VAT!!! For printing out a tenancy agreement and doing a couple of 20 quid reference checks!? How can they possibly justify that?? This is a 1500 pounds a month property so thats 900 quid agent fees which is the highest I have seen in the UK when looking on the internet. My total cost before I have even moved in is being...
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By: Peter
Jun 30, 2013
View all comments (1)
Every six months they wiil charge you similar amount, just to print the same contract paper once again.....
Dec 03,2012
Minithumbup
By:
Dec 03,2012
0 people found
this helpful
We have let our property through Sharon for the past 11.5 years. It has never had more than a week\'s gap between tenants, and in most instances the changeover has been on the same day! To say she is outstanding only just does justice. We cannot speak highly enough of Sharon. The combination of the personal touch and her professionalism, stands her apart from any other Real Estate or Lettings agent we have dealt with in our property portfolio around the world. We have spent a lot o...
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Dec 03,2012
Minithumbup
By:
Dec 03,2012
0 people found
this helpful
Well... What can I say about James? He is not only incredibly professional and focused he is the most personable estate agent I know. I have been searching for my next home for many months and out of all the estate agents I have met I have not met one like James. James really focuses on what you are searching for and what is important to you. He treats you like a family finding their next home and not a person to add to their targets. After a few unsuccessful months with another estate agen...
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Nov 14,2012
Minithumbup
By:
Nov 14,2012
0 people found
this helpful
It was the first time we have ever been involved in letting, it was a difficlut descision as the house being let has been the family home for many years. Richard not only explained everything to us and helped us throught the process, he was sensitive and would always answer any questions we had...
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Nov 08,2012
Minithumbup
By:
Nov 08,2012
0 people found
this helpful
Romans are a first class estate agent. We had no hesitation approaching them as sole agents to sell our house. They are professional, dedicated and bring a fresh integrity to their industry. We have been delighted with their productivity, the viewings, communication, feedback and negotiation of our sale too. They are an outstanding agency and a credit to their profession....
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Nov 02,2012
Minithumbup
By:
Nov 02,2012
0 people found
this helpful
My partner James and I found Richard, Caty and the company Romans to be efficient, friendly and very professional. Their customer service is fantastic and they were quick to reply to any queries we had about the move or the property. I talked to several estate agents in Reading when moving here and found that Romans were the best in terms of accommodating us and they did not let us down in any way....
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Oct 28,2012
Minithumbup
By:
Oct 28,2012
1 people found
this helpful
I am very impressed by the way everything is being dealt with by the Lower Earley Romans team. In particular, Tom Fisher - he has made the whole selling and buying process very straightforward and explained each step in advance. Mr Fisher moved to the Lower Earley team very recently and came into action from Day One. He kept me in the loop on a daily basis with anything new that occurred with the transactions. He has made an extremely positive and lasting impression on me & my husband - &q...
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Oct 25,2012
Minithumbup
By:
Oct 25,2012
0 people found
this helpful
We moved into this property 2.5 years ago and Molly has been a joy to work with all along. Any issues that come up, she immediately responds and ensures that they are taken care of very quickly. Unlike properties where we have dealt directly with the landlord and have big delays in getting things fixed, Romans ensures that the property is kept to a high degree and that everything is handled quickly and efficiently. I would recommend working with Romans, and Molly in particular....
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Sep 28,2012
Minithumbup
By:
Sep 28,2012
0 people found
this helpful
I had a great experience with Neil and he is a great negotiator and a fantastic sales personnel. I am glad that I had interacted with him. He had helped to realise my dream to buy a property....
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Sep 27,2012
Minithumbup
By:
Sep 27,2012
0 people found
this helpful
The service I received from all the staff in the Lower Earley office has been exemplary - they have certainly proven themselves time and time again to be accommodating and courteous. Neil and James have been particularly brilliant and have gone that extra mile whilst dealing with my sale and purchase....
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Sep 18,2012
Minithumbup
By:
Sep 18,2012
0 people found
this helpful
My wife and i have had our property managed as letting property thorugh Roamns for quite some time and we have been happy so far. regarding the managing agent working for Romans we have had Emma Doel for quite a few years now and the service she has providing us with as been superb. So far, we haven\'e been dispointed and we expect to be so for some time. We would very much regret having to see Emma going as we have seen a few others before. We expected to have Emma around us for quite some time...
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Sep 17,2012
Minithumbup
By:
Sep 17,2012
0 people found
this helpful
Difficult to start with however once ball started rolling things were sorted out and ok. Upon moving into property there are quite a few snags, no tv point, boiler doesn\'t work and garage doesn\'t open however molly is aware and is deling with so at the moment not sorted but seems to be getting there....
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Sep 11,2012
Minithumbup
By:
Sep 11,2012
0 people found
this helpful
Agents have been quite good at liaising with the landlord. Another person who helped a great deal (couldn\'t be named above) handled all the paperwork....
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Sep 10,2012
Minithumbup
By:
Sep 10,2012
0 people found
this helpful
Romans were fast and efficient in the way they allowed us to view the property and when we decided we wanted to rent it, this was a smooth transition. The e-documents made everything quicker and much easier to save. On moving day we found that not all keys worked and as such Romans went out to get more keys cut to asssit in making it as stress free as possible, although there is still a problem with the key/lock it is in the process of being sorted. Having dealt with other agencies before...
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Aug 24,2012
Minithumbup
By:
Aug 24,2012
0 people found
this helpful
WITH SOME INTREPIDATION I WAS ENTERING THE PROPERTY MARKET HAVING HAD NO DEALINGS WITH ESTATE AGENTS FOR 21 YEARS, I WAS LOOKING FOR A RENTAL PROPERTY. ANY FEARS I HAD SOON COMPLETELY DISAPPEARED AFTER MY FIRST CONTACT WITH RICHARD CHAMBERS. HE EXPLAINED THE PROCEDURE OF RENTING A PROPERTY IN A CLEAR AND CONCISE WAY, ARRANGED A VIEWING AT THE EARLIEST OPPORTUNITY AND WHEN SHOWING ME AROUND THE PROPERTY WAS ABLE TO ANSWER MY MANY QUESTIONS TO MY COMPLETE SATISFACTION. I FELT UNDER NO PRESSURE I...
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Was this helpful? Yes
Aug 24,2012
Minithumbup
By:
Aug 24,2012
0 people found
this helpful
I dealt with Anthony in the main and I have to say he was professional, polite and courteous. I had an exact set of requirements for the new tenants I wanted to find and Anthony never made me feel like it was too much trouble. He has a can do attitude which come across when dealing with customers and will stand him in good stead in the future. I have dealt with a number of estate agents / agencies and I have to say my experience with Anthony / Richard and the Romans team has been by far the bes...
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Aug 20,2012
Minithumbup
By:
Aug 20,2012
0 people found
this helpful
Neil has been very helpful in the whole process, well, on-going process, especially at the stage of negotiating price. As a first time buyer, I am feeling comfortable with the services, and looking forward to close the deal....
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Aug 10,2012
Minithumbup
By:
Aug 10,2012
0 people found
this helpful
We were very impressed with The friendly, attentive and very professional service received from Romans. They were easily available to contact throughout the process and kept us regularly updated. The staff we dealt with were knowledgable about the property and made the process of reserving and then securing the property as easy as possible. The check in into the property was professional and the aftercare to date has been excellent. We did have problems with the referencing agency who Romans use...
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Aug 07,2012
Minithumbup
By:
Aug 07,2012
0 people found
this helpful
Very supportive and very good knowledge!...
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Aug 01,2012
Minithumbup
By:
Aug 01,2012
0 people found
this helpful
Theyuwere very efficient in sending me details and arranging viewings. When I requested a second viewing this was organised in a timely fashion and I was given good information when being shown round the property. Good contact was kept when negotiating a purchase price. I found Neil very friendly and easy to get along with. My overall impression was very good indeed....
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Jul 28,2012
Minithumbup
By:
Jul 28,2012
0 people found
this helpful
Romans sold our house just 2 days after an open house having only been on the market for a week prior to that. We had 6 offers, an incredible result. They were totally professional from the start, and the constant contact over the preceding year led them to be truly trusted advisers and the next logical step after losing our buyers and not wanting to wait months to re-sell the property. Their conducted viewings were head and shoulders above all other agents that we had used. Their tena...
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Jul 27,2012
Minithumbup
By:
Jul 27,2012
0 people found
this helpful
I have dealt with some cow boy estate agents in the past but can honestly say hand on heart you were the best estate agents that we have ever dealt with and would use you without hesitation in the future & would recommend to family & friends. My contact Neil Fenning was very professional, friendly and went out of his way to ensure things moved along as quickly as possible with minimal fuss or hassle. I just hope this review is also viewed by senior management of romans as I think ...
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Jul 16,2012
Minithumbup
By:
Jul 16,2012
0 people found
this helpful
Nothing at all wrong with any of the staff I deal with, just too many offices involved in letting the properties, i.e. Lower Earley, Reading and Crowthorne. I feel I should only be dealing with one office for all, as it\'s more personal and they get to know your requirements better....
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Jul 13,2012
Minithumbup
By:
Jul 13,2012
0 people found
this helpful
The agents were very patient with me because most of the time i couldn't answer their phone calls. They were very quick in arranging a viewing for me and answered whatever questions i had. Overall they were very professional in their approach and I am more than happy to recommend them to anyone....
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Jul 13,2012
Minithumbup
By:
Jul 13,2012
0 people found
this helpful
Mr Peel has aways kept me informed with the progress at every step when finding a new tennents, he always acts in a very curtious and professional manner at all times....
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Jun 28,2012
Minithumbup
By:
Jun 28,2012
0 people found
this helpful
I have dealt with several teams member at Romans, Lower Earley (but primarily Anthony) and have found them all to be extremely polite and helpful. I spent quite a while searching for the right property and originally offered a lower rate of rent than requested by the landlord and Romans kept in regular contact with me to advise me of what was going on, whether anyone else had shown interest etc. When I received news of a promotion at work I immediatly rang Anthony and offered the full rent. He w...
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Jun 28,2012
Minithumbup
By:
Jun 28,2012
0 people found
this helpful
The agent was very good at returning calls and providing information. The agent was very helpful....
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Jun 22,2012
Minithumbup
By:
Jun 22,2012
0 people found
this helpful
Everyone we have dealt with at Romans have been excellent. We are not local people so had to rely on Estate Agents looking for property that we required on our behalf. Romans was the only Estate Agents who kept regularly in touch and showed us around properties when we came over. The agents were always polite and knowledgeable regarding the area. We would recommend Romans to anyone wishing to buy or sell in the area....
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Areas covered
  • RG6
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  • RG7
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32 1 18 2 14 1 10 0 14 2
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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11 reviews

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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Neil Fenning - upload your photo Neil Fenning
15 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Ben Peel - upload your photo Ben Peel
11 reviews

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Stephen O'Connell - no image available Stephen O'Connell
Associate
10 reviews

About Stephen Lettings Associate with Chestertons in East Sheen SW14 for the past two years having previously worked in the Chestertons Battersea office. Over ten years experience in the property industry with a br View full profile
Lynn Dunlop - upload your photo Lynn Dunlop
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Anthony Parks - upload your photo Anthony Parks
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Daniel Gale James Croy - upload your photo Daniel Gale James Croy
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Lee Glome Rhys? - upload your photo Lee Glome Rhys?
2 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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8 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Jennifer Burgoyne - upload your photo Jennifer Burgoyne
4 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Anthony Parker - upload your photo Anthony Parker
3 reviews

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Daniel Gale Daniel Gale
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Lee Glome - upload your photo Lee Glome
1 reviews

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25 reviews

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19 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Tom Fisher - upload your photo Tom Fisher
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Lee (Manager) - upload your photo Lee (Manager)
1 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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1 reviews

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1 reviews

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Complaints Procedure

Customer Complaints Procedure
On request you will be advised of the name of the Branch Manager as they will be your initial point of contact for all complaints, verbal or written.

If the Manager was directly involved in the matter about which you wish to complain your complaint should be directed to the company Director responsible for that office/department. The DirectorÒ҂¬Ò„’s details can be obtained from the branch directly or by contacting our Head Office on 01344 753 105.

When a serious complaint is received verbally
You should be advised that you must submit a written summary of the nature of your complaint following any initial contact which may have been made already.

You should be advised that the Manager will acknowledge receipt of your written summary in writing within 3-days and that he/she will then provide a formal response to your complaint, both verbally and in writing, within 14-days from receipt of your letter following a review/enquiry into the matter/s raised.

If you remain dissatisfied by the ManagerÒ҂¬Ò„’s response you should confirm to the Manager the reasons in writing. The Manager will then refer the matter, including your initial correspondence, to the Director responsible for that office/department who will then carry out an impartial review of your complaint.

Following the conclusion of this review a final response or proposal will be made verbally and in writing to you within 7-days. The letter should advise you that (a) it is a final letter and (b) if you remain dissatisfied the matter may be referred by you to the Ombudsman although this must be done within 6-months from the date of this letter.
Last updated at 2:10 PM 25/05/2012 by Lee Glome

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