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Romans

67 Victoria Road Farnborough, Farnborough
Hampshire
GU14 7PL

01252 550 800
Website not available

Properties for Sale
Properties to Rent

“ Awful customer service... ”

Jun 05,2018
Minithumbdown
By: 'Unhappyrenter'
Jun 05,2018
2 people found
this helpful
I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming rude with me, my partner and then my mum over the phone. Full of empty promises saying that they would sort things and call us ...
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 04,2017
Minithumbdown
By: 'Never rent from Romans'
Aug 04,2017
8 people found
this helpful
We rented from romans who lied to us that the property has no leaks. The ensuite leaked into bedroom 4 and to the downstairs once we moved in. The cheap landlord refused to fox but told us not to use the 2 rooms with no compensation. This ...
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Was this helpful? Yes
Aug 03,2017
Minithumbdown
By: 'Jeshen'
Aug 03,2017
5 people found
this helpful
25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property for a year and a half. The property is in a very bad state with mould/damp/plumbing issues. The landlord will do nothing to fix it whilst staying there and will only look to ...
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Was this helpful? Yes
May 06,2016
Minithumbdown
By: 'MysticTrousers'
May 06,2016
7 people found
this helpful
Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into the tenancy agreement despite not being a party to it. Bully the landlord into accepting their policies despite having no foundation at law. Tried to make me pay a year (yes, a year) rent upfront ...
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What agent could do to change your mind?
They have fees for absolutely everything.
Attached Files
Comment on agent fees
They have fees for absolutely everything.
Was this helpful? Yes
May 08,2015
Minithumbdown
By: 'Not Romans'
May 08,2015
9 people found
this helpful
Truly terrible experience through out Advertised the property as Chain Free - it wasn't and then proceeded to ignore requests for updates as to what was happening after offer accepted Please think about using any other agency other than Romans when you come to sell ...
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Was this helpful? Yes
Sep 18,2014
Minithumbdown
By: 'camberleygirl'
Sep 18,2014
6 people found
this helpful
Awful letting agent, rude staff, and unhelpful. Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our ...
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What agent could do to change your mind?
Staff need to be more polite and less bullying their tactics, think some would benefit from customer service training. Also need to review their processes and procedures as they have failed on many accounts
Attached Files
Comment on agent fees
Made a lower offer as house had been on market for a long period of time and was pushed into paying full price and promised extra services for this which were never received
Was this helpful? Yes
By: Richard O'Neill
Oct 07, 2014
View all comments (1)
We are very sorry to hear of your experience at our Farnborough branch. If you wish to discuss this further please do not hesitate to contact me. Richard O'Neill, Regional Lettings Manager ...
Feb 27,2014
Minithumbdown
By: 'Shelby hammond'
Feb 27,2014
4 people found
this helpful
I have used Romans twice now to rent a property, the first time was a let only service and the current time ison a rent collection basis. so it has just come up to our renewal and considering me and my partner have just changed ...
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What agent could do to change your mind?
Let me change my rent payment date!
Attached Files
Was this helpful? Yes
Jan 13,2014
Minithumbdown
By: 'cubed'
Jan 13,2014
6 people found
this helpful
Agent pulls out random contract clauses regularly to take more money from you. In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don\'t get to read the contract you ...
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What agent could do to change your mind?
- Less hidden clauses in the contract - More professional communication - Better in-office trained staff - Remove anti-consumer practices like partnering with energy companies for additional (unnecessary) commission - Take fewer agency fees for basic and essential paperwork (which should come from the rent cut)
Attached Files
Was this helpful? Yes
Feb 09,2013
Minithumbup
By: 'Dilan'
Feb 09,2013
0 people found
this helpful
Carl helped me to be in contact with the seller and effectively conveyed my messages to him (and vice versa). He was very patient and helpful. I am highly satisfied with the service he offered to us....
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Was this helpful? Yes
Feb 03,2013
Minithumbup
By: 'Carmel Tepper'
Feb 03,2013
0 people found
this helpful
Very helpful and friendly, Any problems dealt with quickly. Visits are set in plenty of time to arrange for someone to be here....
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Was this helpful? Yes
Jan 30,2013
Minithumbup
By: 'Mr W T Friary'
Jan 30,2013
0 people found
this helpful
I found Romans to be a very well managed and helpful company to deal with,I found the personel at the Farnborough and the envolment of there Guildford branch to be very clear cut and professional. I will certainly be recomending them to others i ...
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Was this helpful? Yes
Jan 16,2013
Minithumbup
By: 'Michael Dougherty'
Jan 16,2013
0 people found
this helpful
Straightforward and flexible service that allowed a smooth transition from the US into this house in the UK. Transactions were done timely, professionally, and with due diligence....
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Was this helpful? Yes
Dec 23,2012
Minithumbup
By: 'KB'
Dec 23,2012
0 people found
this helpful
Harrison: Harrison was very good at keeping in touch and making sure we knew where we were with prospects. Jon: Jon sold us the service well and moved well on the offer once it came in. General: We were disappointed with the number of prospects ...
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Was this helpful? Yes
Dec 10,2012
Minithumbup
By: 'Alan Shepherdson'
Dec 10,2012
0 people found
this helpful
Always there when we called to answer all of our questions, was very professional and emphatic with what ever we asked. If it wasn\'t,t for Matt we would not of used Romans....
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Was this helpful? Yes
Dec 07,2012
Minithumbup
By: 'Elizabeth Norman'
Dec 07,2012
0 people found
this helpful
Jon was very polite and honest when he came to our property initially. We both though it would take a while to sell the property, but we sold it within 5 viewings (10 days on the market). We are very pleased with the service we have received ...
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Was this helpful? Yes
Nov 25,2012
Minithumbup
By: 'CR'
Nov 25,2012
0 people found
this helpful
Jon was welcoming,courteous and helpful when he greeted us to view the property. He allowed us plenty of time to see the house so we didn\'t feel rushed . He was knowledgeable about the property itself and answered questions that we had regarding the ...
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Was this helpful? Yes
Nov 25,2012
Minithumbup
By: 'Dan'
Nov 25,2012
0 people found
this helpful
overal Romans were very good and got everything sorted quickly, there was a bit of time in the middle where we were unsure of if the tennacy was going ahead due to some slow communication, but all issues were resolved and i was made fully ...
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Was this helpful? Yes
Nov 24,2012
Minithumbup
By: 'Lynne Greatrix'
Nov 24,2012
0 people found
this helpful
I found romans to be very helpful in all aspects of buying a property at the farnborough office,matt and harry have been brilliant,also I got my morgage through Romans and my solicitor,would recommend romans evey time,big thanks to Matt for help ...
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Was this helpful? Yes
Nov 15,2012
Minithumbup
By: 'Geraldine Humphries'
Nov 15,2012
0 people found
this helpful
Matthew was really helpful form day one. when I called to replace my tenants and the old people had all moved on he gave me good advice and got on to finding a new tenant for my property straight away. His service throughout has been ...
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Was this helpful? Yes
Oct 23,2012
Minithumbup
By: 'Donald'
Oct 23,2012
0 people found
this helpful
Sean was excellent throughout. He was very proactive in identifying a property that matched our needs (rather than just bombarding us with particulars). He was unfailingly helpful throughout, making sure that we were informed but without pressuring us. He went out of his way to ...
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Was this helpful? Yes
Oct 01,2012
Minithumbup
By: 'Sarah elms'
Oct 01,2012
0 people found
this helpful
I found Stephen very approachable, very friendly. To be honest, I don\'t really have any issues thus far, he has always been easy to contact, replied to my messages and seems to be fair and reasonable. I\'m am quite happy at this moment ...
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Was this helpful? Yes
Aug 06,2012
Minithumbup
By: 'Rustaveli'
Aug 06,2012
0 people found
this helpful
As a non resident landlord I rely on people in the UK to handle some of my affairs. In respect of the letting of my apartment, I found Romans to be very fair, honest and responcive to my queries in a very positive way. It ...
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Was this helpful? Yes
Jul 31,2012
Minithumbup
By: 'Richard O\'Neil / Stephen Mount'
Jul 31,2012
0 people found
this helpful
I have found that the Lettings agents have been helpful in addressing all my requirements and ensuring I receive an excellent service as their client. From the start, Romans have met my expectations. I will of course be measuring their service as time goes on ...
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Was this helpful? Yes
Jul 23,2012
Minithumbup
By: 'Mr J.A.Grenham'
Jul 23,2012
0 people found
this helpful
Mr Mount administers several properties for me. He seems to be thoughly in tune with statuatory req. & keeps me abreast of the condition & any problems which periodically arise promptly. Mr Oneil was involved in the letting of these properties & kept me in ...
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Was this helpful? Yes
Jul 12,2012
Minithumbup
By: 'Lee Baxter'
Jul 12,2012
0 people found
this helpful
I have been very happy to have Stephen Mount as my Property Manager at 23 Fellows Road, Hampshire. I travel & work abroad a great deal & can do so in confidence knowing that any issue wth the prooerty will be highlighted to me by email &...
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Was this helpful? Yes
Jul 12,2012
Minithumbup
By: 'Jbonk'
Jul 12,2012
0 people found
this helpful
Matthew is very proactive, very professional and informative. I could not wish for a better letting agent. He is a top class. Judy King from the Reading Branch is another is also excellent in handling all the tennant request on my behalf. She is good ...
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Was this helpful? Yes
Jul 11,2012
Minithumbup
By: 'Alison Shields'
Jul 11,2012
0 people found
this helpful
Firstly I bought a property as a Buy To Let and was kept constantly informed of suitable properties on the market. From the viewing of the property I actually bought, conducted by Harry Gray, I was contacted on a regular basis to keep me updated ...
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Was this helpful? Yes
Jul 01,2012
Minithumbup
By: 'David Milne'
Jul 01,2012
0 people found
this helpful
I am quite happy. The garden up keep could be imforced a little more...
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Was this helpful? Yes
Jun 30,2012
Minithumbup
By: 'Steve C'
Jun 30,2012
0 people found
this helpful
Stephen Mount from Romans has always given me excellent service in managing the proprty in Farnborough. The tenants found by the agency and their overall management of the property is second to none....
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Was this helpful? Yes
Jun 28,2012
Minithumbup
By: 'Mark Zeman'
Jun 28,2012
0 people found
this helpful
Stephen Mount was our quarterly property inspection person from Romans. I would to state that it was always a pleasure to deal with Stephen for the entire time that we have been with Romans. He was always courteous, polite and on time for the inspections. ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
20% customers were satisfied with fees 0% accuracy of agent's valuations
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Letting
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From Landlords From Tenants From Vendors From Buyers Other
16 1 18 8 6 0 11 1 1 1

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