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No description available.
Romans

67 Victoria Road Farnborough, Farnborough
Hampshire
GU14 7PL

01252 550 800

May 06,2016
Minithumbdown
By:
May 06,2016
5 people found
this helpful
Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into the tenancy agreement despite not being a party to it. Bully the landlord into accepting their policies despite having no foundation at law. Tried to make me pay a year (yes, a year) rent upfront because the credit agency said my cash in bank, rental income (much higher than the rent on this place) and salary are all irrelevant, till the landlord overruled them. Everything they do is driven by their fees, or setting up f...
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What agent could do to change your mind?
They have fees for absolutely everything.
Comment on agent fees
They have fees for absolutely everything.
Was this helpful? Yes
May 08,2015
Minithumbdown
By:
May 08,2015
8 people found
this helpful
Truly terrible experience through out Advertised the property as Chain Free - it wasn't and then proceeded to ignore requests for updates as to what was happening after offer accepted Please think about using any other agency other than Romans when you come to sell or purchase a property. They really could not care less about your interests in a transaction....
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Was this helpful? Yes
Sep 18,2014
Minithumbdown
By:
Sep 18,2014
6 people found
this helpful
Awful letting agent, rude staff, and unhelpful. Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our home (dirty shoes walking everywhere). Charlotte Kelly was particularly rude and when I complained about her attitude and behaviour towards a customer, was ignored, and no follow up was made of my complaint. Fees are above aver...
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What agent could do to change your mind?
Staff need to be more polite and less bullying their tactics, think some would benefit from customer service training. Also need to review their processes and procedures as they have failed on many accounts
Comment on agent fees
Made a lower offer as house had been on market for a long period of time and was pushed into paying full price and promised extra services for this which were never received
Was this helpful? Yes
By: Richard O'Neill
Oct 07, 2014
View all comments (1)
We are very sorry to hear of your experience at our Farnborough branch. If you wish to discuss this further please do not hesitate to contact me. Richard O'Neill, Regional Lettings Manager....
Feb 27,2014
Minithumbdown
By:
Feb 27,2014
4 people found
this helpful
I have used Romans twice now to rent a property, the first time was a let only service and the current time ison a rent collection basis. so it has just come up to our renewal and considering me and my partner have just changed jobs, I ask to change our rent payment date as they are going to have to draw up a new tenancy agreement anyway, and all I get told is no we don\'t allow that anymore. Are you kidding!!? Having worked in the estate agency business for 4 years now I have never heard such r...
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What agent could do to change your mind?
Let me change my rent payment date!
Was this helpful? Yes
Jan 13,2014
Minithumbdown
By:
Jan 13,2014
6 people found
this helpful
Agent pulls out random contract clauses regularly to take more money from you. In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don\'t get to read the contract you agree with the energy company. That company also does everything they can to take more money from you. They didn\'t pay for essential parts of the plumbing that were missing when I moved in. Take ridiculous agency fees for any kind of paperwork (even for continuing ...
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What agent could do to change your mind?
- Less hidden clauses in the contract - More professional communication - Better in-office trained staff - Remove anti-consumer practices like partnering with energy companies for additional (unnecessary) commission - Take fewer agency fees for basic and essential paperwork (which should come from the rent cut)
Was this helpful? Yes
Feb 09,2013
Minithumbup
By:
Feb 09,2013
0 people found
this helpful
Carl helped me to be in contact with the seller and effectively conveyed my messages to him (and vice versa). He was very patient and helpful. I am highly satisfied with the service he offered to us....
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Was this helpful? Yes
Feb 03,2013
Minithumbup
By:
Feb 03,2013
0 people found
this helpful
Very helpful and friendly, Any problems dealt with quickly. Visits are set in plenty of time to arrange for someone to be here....
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Was this helpful? Yes
Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
I found Romans to be a very well managed and helpful company to deal with,I found the personel at the Farnborough and the envolment of there Guildford branch to be very clear cut and professional. I will certainly be recomending them to others i may come across in the future! Many thanks...
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Was this helpful? Yes
Jan 16,2013
Minithumbup
By:
Jan 16,2013
0 people found
this helpful
Straightforward and flexible service that allowed a smooth transition from the US into this house in the UK. Transactions were done timely, professionally, and with due diligence....
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Was this helpful? Yes
Dec 23,2012
Minithumbup
By:
Dec 23,2012
0 people found
this helpful
Harrison: Harrison was very good at keeping in touch and making sure we knew where we were with prospects. Jon: Jon sold us the service well and moved well on the offer once it came in. General: We were disappointed with the number of prospects that came through the property, and only having 2 viewers to an open house was a let-down. Clearly the first real prospect through the house put down a reasonable offer a few hours after seeing it, and we feel we could be a lot further down the proc...
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Was this helpful? Yes
Dec 10,2012
Minithumbup
By:
Dec 10,2012
0 people found
this helpful
Always there when we called to answer all of our questions, was very professional and emphatic with what ever we asked. If it wasn\'t,t for Matt we would not of used Romans....
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Was this helpful? Yes
Dec 07,2012
Minithumbup
By:
Dec 07,2012
0 people found
this helpful
Jon was very polite and honest when he came to our property initially. We both though it would take a while to sell the property, but we sold it within 5 viewings (10 days on the market). We are very pleased with the service we have received from Jon and Romans. I personally would use them again. Thanks...
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Was this helpful? Yes
Nov 25,2012
Minithumbup
By:
Nov 25,2012
0 people found
this helpful
Jon was welcoming,courteous and helpful when he greeted us to view the property. He allowed us plenty of time to see the house so we didn\'t feel rushed . He was knowledgeable about the property itself and answered questions that we had regarding the position of the sellers. He took an interest in the type of property we were searching for and pointed out interesting facts and local places of interest that would be valuable in making our decision about the property....
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Was this helpful? Yes
Nov 25,2012
Minithumbup
By:
Nov 25,2012
0 people found
this helpful
overal Romans were very good and got everything sorted quickly, there was a bit of time in the middle where we were unsure of if the tennacy was going ahead due to some slow communication, but all issues were resolved and i was made fully aware of everything that was going on....
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Was this helpful? Yes
Nov 24,2012
Minithumbup
By:
Nov 24,2012
0 people found
this helpful
I found romans to be very helpful in all aspects of buying a property at the farnborough office,matt and harry have been brilliant,also I got my morgage through Romans and my solicitor,would recommend romans evey time,big thanks to Matt for help with the property and thanks to harry where nothing is to much trouble...
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Was this helpful? Yes
Nov 15,2012
Minithumbup
By:
Nov 15,2012
0 people found
this helpful
Matthew was really helpful form day one. when I called to replace my tenants and the old people had all moved on he gave me good advice and got on to finding a new tenant for my property straight away. His service throughout has been acceptional...
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Was this helpful? Yes
Oct 23,2012
Minithumbup
By:
Oct 23,2012
0 people found
this helpful
Sean was excellent throughout. He was very proactive in identifying a property that matched our needs (rather than just bombarding us with particulars). He was unfailingly helpful throughout, making sure that we were informed but without pressuring us. He went out of his way to fit in with our schedule, even when it caused some personal inconvenience to him. I would recommend him to anyone...
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Was this helpful? Yes
Oct 01,2012
Minithumbup
By:
Oct 01,2012
0 people found
this helpful
I found Stephen very approachable, very friendly. To be honest, I don\'t really have any issues thus far, he has always been easy to contact, replied to my messages and seems to be fair and reasonable. I\'m am quite happy at this moment in time!...
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Was this helpful? Yes
Aug 06,2012
Minithumbup
By:
Aug 06,2012
0 people found
this helpful
As a non resident landlord I rely on people in the UK to handle some of my affairs. In respect of the letting of my apartment, I found Romans to be very fair, honest and responcive to my queries in a very positive way. It is now my intention to sell my apartment and possibly buy another property. Due to the positive experience I have had with Romans, the intended sale and possible future purchase will carried out by Romans as the sole agent....
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Was this helpful? Yes
Jul 31,2012
Minithumbup
By:
Jul 31,2012
0 people found
this helpful
I have found that the Lettings agents have been helpful in addressing all my requirements and ensuring I receive an excellent service as their client. From the start, Romans have met my expectations. I will of course be measuring their service as time goes on and looking forward to them exceeding my expectations....
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Was this helpful? Yes
Jul 23,2012
Minithumbup
By:
Jul 23,2012
0 people found
this helpful
Mr Mount administers several properties for me. He seems to be thoughly in tune with statuatory req. & keeps me abreast of the condition & any problems which periodically arise promptly. Mr Oneil was involved in the letting of these properties & kept me in touch with developments throughout the letting process....
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Was this helpful? Yes
Jul 12,2012
Minithumbup
By:
Jul 12,2012
0 people found
this helpful
I have been very happy to have Stephen Mount as my Property Manager at 23 Fellows Road, Hampshire. I travel & work abroad a great deal & can do so in confidence knowing that any issue wth the prooerty will be highlighted to me by email & phone. I have always found Stephen prompt & knowledgeable - once Stephen & I have agreed any action needed regarding the property, it has always been propmtly completed with myself receiving completion notification correctly afterwards. ...
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Was this helpful? Yes
Jul 12,2012
Minithumbup
By:
Jul 12,2012
0 people found
this helpful
Matthew is very proactive, very professional and informative. I could not wish for a better letting agent. He is a top class. Judy King from the Reading Branch is another is also excellent in handling all the tennant request on my behalf. She is good in dealing with critical situation and negocitate good deal with contractor. I really appreciate her help. Both of these individuals really make my life easy, I do not even feel that I have a propertyr to look after, they do take care of that ...
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Was this helpful? Yes
Jul 11,2012
Minithumbup
By:
Jul 11,2012
0 people found
this helpful
Firstly I bought a property as a Buy To Let and was kept constantly informed of suitable properties on the market. From the viewing of the property I actually bought, conducted by Harry Gray, I was contacted on a regular basis to keep me updated throughout the purchasing process, and I was particularly impressed that my calls were always returned promptly and any queries answered. Even before completion, I was introduced to the lettings agents, and the property successfully marketed in a very sh...
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Was this helpful? Yes
Jul 01,2012
Minithumbup
By:
Jul 01,2012
0 people found
this helpful
I am quite happy. The garden up keep could be imforced a little more...
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Was this helpful? Yes
Jun 30,2012
Minithumbup
By:
Jun 30,2012
0 people found
this helpful
Stephen Mount from Romans has always given me excellent service in managing the proprty in Farnborough. The tenants found by the agency and their overall management of the property is second to none....
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Was this helpful? Yes
Jun 28,2012
Minithumbup
By:
Jun 28,2012
0 people found
this helpful
Stephen Mount was our quarterly property inspection person from Romans. I would to state that it was always a pleasure to deal with Stephen for the entire time that we have been with Romans. He was always courteous, polite and on time for the inspections. Thank you Stephen....
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Was this helpful? Yes
Jun 27,2012
Minithumbup
By:
Jun 27,2012
0 people found
this helpful
Very pleased with Romans. Continue to find them to be very contactable and responsive to any of my needs....
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Was this helpful? Yes
Jun 22,2012
Minithumbup
By:
Jun 22,2012
0 people found
this helpful
Stephen Mount has been our property manaager for a number of years and we have always appreciated his professional manner when dealing with us and our property. He has always been readily available to handle any concern we may have and has efficiently dealt with any issues regarding our property....
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Was this helpful? Yes
Jun 19,2012
Minithumbup
By:
Jun 19,2012
0 people found
this helpful
Harry showed us round a number of property\'s and each time we found him to be professional but extremely personable and approachable. Harry has remained in contact through the duration of our purchase, keeping us up to date every step of the way, and going out of his way to assist us. For example we needed to be sure that the property driveway could accomodate two cars - My husband was out the country at the time, so Harry arranged for himself and a colleague to drive over, park, and check this...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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16 1 18 5 6 0 11 1 1 1
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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Matt Penfold - upload your photo Matt Penfold
10 reviews

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Caty Johnston - upload your photo Caty Johnston
11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
2 reviews

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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Richard O'Neill - upload your photo Richard O'Neill
2 reviews

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Jodie Kelly - upload your photo Jodie Kelly
6 reviews

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Richard O'Neill - upload your photo Richard O'Neill
0 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Carl Skinner - upload your photo Carl Skinner
3 reviews

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Lisa Fazal - upload your photo Lisa Fazal
4 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Harrison Gray - no image available Harrison Gray
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3 reviews

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Sylvia Reid - upload your photo Sylvia Reid
25 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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Sean Cotter - upload your photo Sean Cotter
7 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Charlotte Kelly - upload your photo Charlotte Kelly
3 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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Jon Stanton - upload your photo Jon Stanton
2 reviews

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Mitchell Carpenter - upload your photo Mitchell Carpenter
1 reviews

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Graham Jennings - upload your photo Graham Jennings
2 reviews

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James Atkins - upload your photo James Atkins
2 reviews

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Alison Savva - upload your photo Alison Savva
1 reviews

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