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No description available.
Romans

13 Bridge Street Caversham, Reading
Berkshire
RG4 8AA

0118 9465210

Nov 17,2016
Minithumbdown
By:
Nov 17,2016
1 people found
this helpful
Despite having rented a property a month ago, we are still having problems with maintenance issues and missing keys, Iv emailed the maintenance person and tried to call on numerous occasions, and she NEVER replies. We feel that we have been pushed to one side now that they have got all our admin fees and ££ from us. WORST CUSTOMER SERVICE EVER. The maidenhead branch were great !...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 07,2016
Minithumbdown
By:
Nov 07,2016
1 people found
this helpful
Worst customer service.I was interested in property and she keep denying me sating she is not getting reply from the owner I jeep chasing her and at the end she left me a voice mail saying he accepted another offer.if I am paying 900 fee I expect the process to be transparent. Than I booked another property for viewing on Saturday with one of MariAnna's colleague and didn't get any confirmation I called on friday to confirm and again MARIANNA picked up the phone and told me that this tenant dos...
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Comment on agent fees
Too high fees for a poor customer service.
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
5 people found
this helpful
What a joke! I'm guessing that the majority of these (good) reviews are fake. As a renter, I have never dealt with a more difficult agency. On several occasions they have directly contravened terms of my lease (attempting to put the rent up by an extortionate amount/organising non-emergency visits without the requisite 24 hours notice/not fixing things such as a broken boiler in February/sending in workmen to 'fix' things who actually make the problem worse/etc) I could write an essay on the ...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 05,2016
Minithumbdown
By:
Apr 05,2016
3 people found
this helpful
I unfortunately rented with this agent. Avoid them as much as you can. They are totally incompetent and will never help to fix any problem you may have. I dealt with Matthew Pulford at the beginning; he was rude and and showed he just did not care at all. He was a total disgrace, never replied emails and forced me to contact the landlord directly. Guess what? once I contacted the landlord and complained about him he was all calling and asking but even then he was rather a waste of space. I de...
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Was this helpful? Yes
Sep 19,2015
Minithumbdown
By:
Sep 19,2015
4 people found
this helpful
Hi, really poor experience with a rather well rated agents. We have placed an offer after a decent viewing of a property near our area. We have tried to contact their office in Caversham; they only thing they try to get us to do was to up the offer! After 5 days or leaving messages and still no reply we have lost our patience! I guess they dominate the market locally so they are more important than their customers !!! :>...
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Apr 29,2015
Minithumbdown
By:
Apr 29,2015
7 people found
this helpful
I was a tenant of a property let and managed by Romans and I had two major complains in the 10 month period I was renting. Overall their service was very unprofessional and poor so if you can, avoid them as a tenant. They are also more expensive than most other agents for most services. I had several boiler problems and had to stay in a hotel on 2 different occasions as there was no heating and hot water for several days. Romans had offered that we do not do professional cleaning at check out a...
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Apr 23,2015
Minithumbdown
By:
Apr 23,2015
4 people found
this helpful
Do not attempt to try and use the rent right website in order to get a quick and easy find especially for requirements regarding pets! I used this in the hopes I would get properties accepting a small dog. When I got properties claiming to match my needs and called up in Roman's no one knew anything regarding the properties and told me the properties in question did not accept pets. Total waste of my time when OT could have been used more wisely as I am in a serious hurry to move out! Utter j...
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What agent could do to change your mind?
N/a
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Mar 08,2013
Minithumbup
By:
Mar 08,2013
0 people found
this helpful
The whole process was very smooth and all staff i talked to through that process were very helpful and professional. Would definatelty recommend Roman\'s and use them again in the future without any hesitation. Fantastic customer service and made the house renting journey an enjoyable one....
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Mar 05,2013
Minithumbup
By:
Mar 05,2013
0 people found
this helpful
I asked Romans to market my property which they did promptly and efficiently. A tenant was found within 2 days and Romans helpfully made all the necessary arrangements to ensure that the tenant could move in on their requested date. So far so good!...
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Mar 03,2013
Minithumbup
By:
Mar 03,2013
0 people found
this helpful
Both Matthew and Mariana were very helpful throughout the full process and they also gave me their full time and attention. As this was the first time we had let a property, Matthew did a great job in explaining the full process and in giving guidance on the requirements for the gas certificate and inventory etc. Amy was also great in ensuring all the paperwork and administration was complete and flowed effectively. You have a good team in the Caversham office...
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Feb 22,2013
Minithumbup
By:
Feb 22,2013
0 people found
this helpful
First contact with the office on the phone was good. So was the first meeting when we met at the house. Helpful, positive, informative, but not pushy which I really appreciated. All the fiddly bits necessary when handing over were handled efficiently, and they found a tenant who seems so far to be a good one within about two days....
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Feb 14,2013
Minithumbup
By:
Feb 14,2013
0 people found
this helpful
After renting this property for many years from a previous agency, it was badly in need of servicing and repair, virtually no upkeep work having been done. Romans took over the letting and in the space of a year we have had a new kitchen put in, double glazing on all windows, repairs to walls and gutters, and prompt responses to all other ad-hoc requests. Highly recommend the agency and the member of staff that we deal with....
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Feb 04,2013
Minithumbup
By:
Feb 04,2013
0 people found
this helpful
We rented our property over a five year period with it undergoing a change of agents half way through our tenancy period. Romans were the final agents on this property and we can gladly say that the services was excellent although it got off to a bit of a slow start. Our first Agent from Romans was not up to the task although it may have been only to undertake inspections and deal with any issues that may have arisen, we felt very let down by the service she provided. Having said this, Romans...
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Was this helpful? Yes
Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
The service we have received from Judy King from start to finish has been excellent! She has always got straight back to us if we have had any issues and has always resolved issues efficiently. One of the reasons we are leaving the property is due to the fact that the property needs a new boiler and we do not have a lot of hot water (not enough to shower in) and this has been the situation since November 2012. Judy has done her very best to resolve this issue and has kept us informed of the prog...
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Jan 27,2013
Minithumbup
By:
Jan 27,2013
0 people found
this helpful
The agents were available and on time to show apartment. the landlord was in the apartment when I saw it.This was helpful....
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Jan 25,2013
Minithumbup
By:
Jan 25,2013
0 people found
this helpful
Our experience with dealing with Romans has been absolutely first class. From our initial visit with Peter both myself and my wife felt at ease with the sale of our property and were never hassled to make any pressing decisions. Neil and Peter offered impartial advise, chased every enquiry and more importantly kept us informed of all developments at every stage. I will certainly be using Romans again and would recommend the Caversham Branch to everyone. Our special thanks goes to Peter Haw...
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Was this helpful? Yes
Jan 24,2013
Minithumbup
By:
Jan 24,2013
0 people found
this helpful
My experience with dealing with estate agent Joe Rattue at Romans was a very positive one! I found his customer impeccable ,extremely helpful and very genuine .I actually felt that Joe thought it was his duty to find me a home!His communication skills suburb , always returned my calls and kept me in the loop. I have had lots of dealings with estate agents over the years ,and Joe has restored my faith in them. Would I recommend Romans ??Yes I think so ,but to be honest it\'s only because Joe R...
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Jan 22,2013
Minithumbup
By:
Jan 22,2013
0 people found
this helpful
Friendly efficient professional service. Great communication and always available. Fast response to email and voice mail. Documentation produced quickly and details very well presented. We felt our property sale was handled superbly with an honest and open approach to the property value and our expectations....
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Jan 16,2013
Minithumbup
By:
Jan 16,2013
0 people found
this helpful
Excellent friendly service as you would expect. All paperwork requirements straight forward and easy to understand and follow. The only slight issue is that when you are in the process of moving in to a property it would be better to have an up to date inventory issued / ready to review prior to the day of moving in - to cut down on time....
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Was this helpful? Yes
Jan 16,2013
Minithumbup
By:
Jan 16,2013
0 people found
this helpful
Judy King the property manager provided an excellent service throughout the tenancy period, liaising with both the landlord and tenant on a very professional manner especially when dealing with emergency and awkward issues and arranging specialist contractor works. Marianna Hladka the lettings agent for the property provided an excellent service in advising the correct rental value, advertising the property to the best effect, liaising with the landlord on a regular basis and quickly finding...
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Nov 26,2012
Minithumbup
By:
Nov 26,2012
0 people found
this helpful
Excellent communication throughout. Rapid response to our queries / clarification of any points of concern. Hassel free rental, would definitely recommend them as an agency....
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Nov 20,2012
Minithumbup
By:
Nov 20,2012
0 people found
this helpful
Right from the first contact, Romans were very professional and accomodated all my requirements. They responded quickly when it looked like my viewing may have to be cancelled but after that it was very simple and straight forward. As my letting was a corporate they ensured my company had all the relevent details to be able to complete handover and I was able to move in 2 weeks after viewing the property. This has all helped me to settle in really well following my relocation from the North West...
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Nov 15,2012
Minithumbup
By:
Nov 15,2012
0 people found
this helpful
Excellent staff , everything went through easy ,every question that was asked was answered straight away or with a phone call with in the the hour , would definitely use the Caversham office again....
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Nov 08,2012
Minithumbup
By:
Nov 08,2012
0 people found
this helpful
Renting with Romans for 3 and a half years was highly impressive as they always responded quickly to my queries and arranged any required work to be carried out quickly. Even things which I didn\'t ask for they fixed such as the extractor fan and the shower screen. I dealt with Judy King at the Caversham branch and she was a pleasure to deal with. Once Judy was aware of an issue I knew it would be sorted out quickly and efficiently. I would highly recommend anyone to Romans because of Judy...
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Nov 06,2012
Minithumbup
By:
Nov 06,2012
0 people found
this helpful
As my daughter-in-law had used Romans for letting and seemed pleased with them I contacted them when I was ready to find a tenant. I found Matthew Hembra very helpful in guiding me through the letting process and Romans soon found me a tenant. So over all I am very pleased and trust there will no problems in the future....
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Nov 01,2012
Minithumbup
By:
Nov 01,2012
0 people found
this helpful
As you can appreciate I researched throughly when choosing an agent to assist with the sale of my property. My greatest criteria was the genuine welcome I would receive before the branch actually understood my requirement. This was the sales window that any potential purchasing client would also receive, so for me it was vital that I felt comfortable as it can be an intimidating experience. Peter Hawley was my main contact throughout the process. Communications were always excellent and if, at a...
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Was this helpful? Yes
Oct 03,2012
Minithumbdown
By:
Oct 03,2012
2 people found
this helpful
This was a particularly tricky transaction from the start as i was managing the sale on behalf of a relative but I agreed to undertake the task subject to being able to using Romans as i have dealt with them on previous occasions (Barry Wild in Lower Earley branch and his team) and they were absolutely superb. This time round however I was hugely disappointed to continuously be passed from person to person, the sale of the house took what seemed forever and in the end we were forced to drop t...
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What agent could do to change your mind?
I may well use Romans again but not the Caversham Branch - Neil was the only person in the whole branch who actually helped me but, despite Neil going well and beyond his line of duty and demonstrating massive commitment and customer care, he cannot do everything himself and for the branch to work as a whole absolutely everyone in the team has to do their bit (especially the move co-ordinator, which is my opinion is a crucial part of the process and one of the things the sets Romans aside to other Estate Agents.)
Was this helpful? Yes
By: Mrs I Forina
Oct 19, 2012
View all comments (2)
Thankyou Jon Roberts for making the time to contact me with regards to this - I appreciate all of your comments and understand it may have been a particular difficult time for Romans in Caversham. It is refreshing to know that you are taking my comments on board and I am very pleased to to have had the opportunity to speak to you with regards to it. I wish all of your branch all the very best and look forward to dealing with Romans again in the future.....
Sep 06,2012
Minithumbup
By:
Sep 06,2012
0 people found
this helpful
As a landlord you select a lettings agent to find you the best tenants against your criteria, one that provides an excellent and responsive service level, is professional at all times, reliable, competent, communicates well on issues and actions, takes responsibility, manages the financial aspects well for both landlord and tenant, ensures code of conduct is adhered to and ideally has a well recognised brand name in that location for being one of the best. In our several years experience with Ro...
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Was this helpful? Yes
Aug 08,2012
Minithumbup
By:
Aug 08,2012
0 people found
this helpful
my name is Jan. I was absolutly happy with services provided by Romans estate agency in Reading - Caversham office. Good comunication, clean properties, if there was problem with property they contacted me and helped with all needed was requiered for. Many thanks to Marianna Hladka al all....
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Was this helpful? Yes
Aug 05,2012
Minithumbup
By:
Aug 05,2012
0 people found
this helpful
It was really excellent experience with Romans who helped me find a good flat in record time. The way they apply to their dealings would definitely be in their favor in the long run. I really appreciated all the staff effort and I am also expecting close follow up from them on how I find things over the rent period. To all Romans staff, thanks a lot for your great efforts....
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Was this helpful? Yes
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Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
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Lisa Roe - upload your photo Lisa Roe
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Lynn Masterman - upload your photo Lynn Masterman
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