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No description available.
Romans

13 Bridge Street Caversham, Reading
Berkshire
RG4 8AA

0118 9465210
Website not available

Properties for Sale
Properties to Rent

“ Terrible... ”

May 15,2018
Minithumbdown
By: 'J chidzey'
May 15,2018
0 people found
this helpful
Have been passed around between several people, which would be fine if they knew how to communicate with each other. Only trying to get as much in admin fees out of us as possible and it is very see-through. Will never use again and wouldn'...
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Comment on agent fees
Large fees and ridiculous admin fees as add-ons.
Was this helpful? Yes

“ Horrible year without privacy... ”

Apr 11,2018
Minithumbdown
By: 'Marina'
Apr 11,2018
2 people found
this helpful
I had the disgrace of renting with this people. They got late to the viewing by half an hour. I did not have news about whether the contract was ready until the day before I wanted to move (with a day off, man and van, ...
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Was this helpful? Yes
Sep 28,2017
Minithumbdown
By: 'Kat'
Sep 28,2017
12 people found
this helpful
Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong ...
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Comment on agent fees
Terrible
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By: 'Tanya J'
Nov 17,2016
7 people found
this helpful
Despite having rented a property a month ago, we are still having problems with maintenance issues and missing keys, Iv emailed the maintenance person and tried to call on numerous occasions, and she NEVER replies. We feel that we have been pushed to one side ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 07,2016
Minithumbdown
Marianna Hladka
By: 'Ammy'
Nov 07,2016
6 people found
this helpful
Worst customer service.I was interested in property and she keep denying me sating she is not getting reply from the owner I jeep chasing her and at the end she left me a voice mail saying he accepted another offer.if I am paying 900 ...
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Comment on agent fees
Too high fees for a poor customer service.
Was this helpful? Yes
By: Kate
Apr 07, 2018
View all comments (1)
That is because they do not respect their tenants. My house was offered on the market without me knowing. The first notice I had was a message saying that they had booked viewings without having ever asked me when it was a good time to bring strangers to a house for which I was gonna pay full price until the last day. Totally abusive!! should not even be legal. ...
Sep 04,2016
Minithumbup
By: 'Elf'
Sep 04,2016
6 people found
this helpful
What a joke! I'm guessing that the majority of these (good) reviews are fake. As a renter, I have never dealt with a more difficult agency. On several occasions they have directly contravened terms of my lease (attempting to put the rent up by an ...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 05,2016
Minithumbdown
By: 'Reading 123'
Apr 05,2016
4 people found
this helpful
I unfortunately rented with this agent. Avoid them as much as you can. They are totally incompetent and will never help to fix any problem you may have. I dealt with Matthew Pulford at the beginning; he was rude and and showed he just did ...
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Was this helpful? Yes
Sep 19,2015
Minithumbdown
By: 'Still Need A house!'
Sep 19,2015
4 people found
this helpful
Hi, really poor experience with a rather well rated agents. We have placed an offer after a decent viewing of a property near our area. We have tried to contact their office in Caversham; they only thing they try to get us to do was ...
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Was this helpful? Yes
Apr 29,2015
Minithumbdown
By: 'SM'
Apr 29,2015
7 people found
this helpful
I was a tenant of a property let and managed by Romans and I had two major complains in the 10 month period I was renting. Overall their service was very unprofessional and poor so if you can, avoid them as a tenant. They are also ...
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Was this helpful? Yes
Apr 23,2015
Minithumbdown
By: 'wizkidd'
Apr 23,2015
4 people found
this helpful
Do not attempt to try and use the rent right website in order to get a quick and easy find especially for requirements regarding pets! I used this in the hopes I would get properties accepting a small dog. When I got properties claiming to ...
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What agent could do to change your mind?
N/a
Attached Files
Was this helpful? Yes
Mar 08,2013
Minithumbup
By: 'Lizzie'
Mar 08,2013
0 people found
this helpful
The whole process was very smooth and all staff i talked to through that process were very helpful and professional. Would definatelty recommend Roman\'s and use them again in the future without any hesitation. Fantastic customer service and made the house renting journey an ...
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Was this helpful? Yes
Mar 05,2013
Minithumbup
By: 'Happy landlady'
Mar 05,2013
0 people found
this helpful
I asked Romans to market my property which they did promptly and efficiently. A tenant was found within 2 days and Romans helpfully made all the necessary arrangements to ensure that the tenant could move in on their requested date. So far so good!...
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Was this helpful? Yes
Mar 03,2013
Minithumbup
Matthew Hembra
Marianna Hladka
By: 'Ed Hogan'
Mar 03,2013
0 people found
this helpful
Both Matthew and Mariana were very helpful throughout the full process and they also gave me their full time and attention. As this was the first time we had let a property, Matthew did a great job in explaining the full process and in giving ...
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Was this helpful? Yes
Feb 22,2013
Minithumbup
By: 'Sally Hamilton'
Feb 22,2013
0 people found
this helpful
First contact with the office on the phone was good. So was the first meeting when we met at the house. Helpful, positive, informative, but not pushy which I really appreciated. All the fiddly bits necessary when handing over were handled efficiently, and they found ...
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Was this helpful? Yes
Feb 14,2013
Minithumbup
Judy King
By: 'Dan'
Feb 14,2013
0 people found
this helpful
After renting this property for many years from a previous agency, it was badly in need of servicing and repair, virtually no upkeep work having been done. Romans took over the letting and in the space of a year we have had a new kitchen ...
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Was this helpful? Yes
Feb 04,2013
Minithumbup
Judy King
By: 'Grant Milward'
Feb 04,2013
0 people found
this helpful
We rented our property over a five year period with it undergoing a change of agents half way through our tenancy period. Romans were the final agents on this property and we can gladly say that the services was excellent although it got off to ...
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Was this helpful? Yes
Jan 30,2013
Minithumbup
Judy King
By: 'Nicola Davis'
Jan 30,2013
0 people found
this helpful
The service we have received from Judy King from start to finish has been excellent! She has always got straight back to us if we have had any issues and has always resolved issues efficiently. One of the reasons we are leaving the property is ...
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Was this helpful? Yes
Jan 27,2013
Minithumbup
Matthew Hembra
By: 'Karen Allegri'
Jan 27,2013
0 people found
this helpful
The agents were available and on time to show apartment. the landlord was in the apartment when I saw it.This was helpful....
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Was this helpful? Yes
Jan 25,2013
Minithumbup
Peter Hawley
Neil Burton
By: 'Darren Clark'
Jan 25,2013
0 people found
this helpful
Our experience with dealing with Romans has been absolutely first class. From our initial visit with Peter both myself and my wife felt at ease with the sale of our property and were never hassled to make any pressing decisions. Neil and Peter offered impartial ...
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Was this helpful? Yes
Jan 24,2013
Minithumbup
joe rattue
By: 'andrea griffin'
Jan 24,2013
0 people found
this helpful
My experience with dealing with estate agent Joe Rattue at Romans was a very positive one! I found his customer impeccable ,extremely helpful and very genuine .I actually felt that Joe thought it was his duty to find me a home!His communication skills suburb , ...
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Was this helpful? Yes
Jan 22,2013
Minithumbup
Peter Hawley
joe rattue
By: 'jacqueline oconnell'
Jan 22,2013
0 people found
this helpful
Friendly efficient professional service. Great communication and always available. Fast response to email and voice mail. Documentation produced quickly and details very well presented. We felt our property sale was handled superbly with an honest and open approach to the property value and our expectations....
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Was this helpful? Yes
Jan 16,2013
Minithumbup
By: 'AParry'
Jan 16,2013
0 people found
this helpful
Excellent friendly service as you would expect. All paperwork requirements straight forward and easy to understand and follow. The only slight issue is that when you are in the process of moving in to a property it would be better to have an up to ...
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Was this helpful? Yes
Jan 16,2013
Minithumbup
Judy King
Marianna Hladka
By: 'John G'
Jan 16,2013
0 people found
this helpful
Judy King the property manager provided an excellent service throughout the tenancy period, liaising with both the landlord and tenant on a very professional manner especially when dealing with emergency and awkward issues and arranging specialist contractor works. Marianna Hladka the lettings agent for the ...
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Was this helpful? Yes
Nov 26,2012
Minithumbup
By: 'dm'
Nov 26,2012
0 people found
this helpful
Excellent communication throughout. Rapid response to our queries / clarification of any points of concern. Hassel free rental, would definitely recommend them as an agency....
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Was this helpful? Yes
Nov 20,2012
Minithumbup
By: 'Phillip Dale'
Nov 20,2012
0 people found
this helpful
Right from the first contact, Romans were very professional and accomodated all my requirements. They responded quickly when it looked like my viewing may have to be cancelled but after that it was very simple and straight forward. As my letting was a corporate they ...
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Was this helpful? Yes
Nov 15,2012
Minithumbup
Marianna Hladka
By: 'Richard Sobutta'
Nov 15,2012
0 people found
this helpful
Excellent staff , everything went through easy ,every question that was asked was answered straight away or with a phone call with in the the hour , would definitely use the Caversham office again....
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Was this helpful? Yes
Nov 08,2012
Minithumbup
Judy King
By: 'Jason Patrick'
Nov 08,2012
0 people found
this helpful
Renting with Romans for 3 and a half years was highly impressive as they always responded quickly to my queries and arranged any required work to be carried out quickly. Even things which I didn\'t ask for they fixed such as the extractor fan and ...
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Was this helpful? Yes
Nov 06,2012
Minithumbup
Matthew Hembra
Caty Johnson
By: 'Lenora Bowden'
Nov 06,2012
0 people found
this helpful
As my daughter-in-law had used Romans for letting and seemed pleased with them I contacted them when I was ready to find a tenant. I found Matthew Hembra very helpful in guiding me through the letting process and Romans soon found me a tenant. So ...
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Was this helpful? Yes
Nov 01,2012
Minithumbup
Peter Hawley
By: 'Tara'
Nov 01,2012
0 people found
this helpful
As you can appreciate I researched throughly when choosing an agent to assist with the sale of my property. My greatest criteria was the genuine welcome I would receive before the branch actually understood my requirement. This was the sales window that any potential purchasing ...
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Was this helpful? Yes
Oct 03,2012
Minithumbdown
Neil Burton
By: 'Mrs I. Forina'
Oct 03,2012
2 people found
this helpful
This was a particularly tricky transaction from the start as i was managing the sale on behalf of a relative but I agreed to undertake the task subject to being able to using Romans as i have dealt with them on previous occasions (Barry Wild ...
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What agent could do to change your mind?
I may well use Romans again but not the Caversham Branch - Neil was the only person in the whole branch who actually helped me but, despite Neil going well and beyond his line of duty and demonstrating massive commitment and customer care, he cannot do everything himself and for the branch to work as a whole absolutely everyone in the team has to do their bit (especially the move co-ordinator, which is my opinion is a crucial part of the process and one of the things the sets Romans aside to other Estate Agents.)
Attached Files
Was this helpful? Yes
By: Mrs I Forina
Oct 19, 2012
View all comments (2)
Thankyou Jon Roberts for making the time to contact me with regards to this - I appreciate all of your comments and understand it may have been a particular difficult time for Romans in Caversham. It is refreshing to know that you are taking my comments on board and I am very pleased to to have had the opportunity to speak to you with regards to it. I wish all of your branch all the very best and look forward to dealing with Romans again in the future. ...
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
40% customers were satisfied with fees 30% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £575,000
  • Max: £575,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 18 7 6 1 1 0 2 2
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
8 reviews

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Caty Johnston - upload your photo Caty Johnston
10 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
3 reviews

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Annette Dowling - upload your photo Annette Dowling
45 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Judy King - upload your photo Judy King
12 reviews

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Alex Fletcher - upload your photo Alex Fletcher
3 reviews

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Matthew Hembra - upload your photo Matthew Hembra
12 reviews

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Mark Smith - upload your photo Mark Smith
10 reviews

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Marianna Hladka - upload your photo Marianna Hladka
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Alun Graham - upload your photo Alun Graham
3 reviews

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Pete Jeffries - upload your photo Pete Jeffries
1 reviews

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Sylvia Reid - upload your photo Sylvia Reid
26 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Neil Burton - upload your photo Neil Burton
3 reviews

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Peter Hawley - upload your photo Peter Hawley
3 reviews

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Judy    - upload your photo Judy
0 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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joe rattue - upload your photo joe rattue
2 reviews

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Matthew Pulford - upload your photo Matthew Pulford
0 reviews

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