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    WASHINGTON CHANTELLE
No description available.
Romans

122 London Road Camberley
Surrey
GU15 3TJ

01276 601600

Feb 09,2015
Minithumbdown
By:
Feb 09,2015
4 people found
this helpful
Hello Readers This is an up to date review what happened in August 2013 after they evicted us on a section 21 . We were told by the Landlord residing in Ireland that she was placing her daughter in the property and would not be re-letting the property , found to be an Absolute LIE , what she did along with Romans was re-let the property as an open day on the internet and raised the rent to a staggering 950 per calender month an increase of 200 pounds , another example of the deceit and lies. ...
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Was this helpful? Yes
Mar 14,2014
Minithumbdown
By:
Mar 14,2014
8 people found
this helpful
I am very disappointed with the unprofessional service of the Romans agent. Dated 4th of March when I was asked to give initial deposit worth £500 plus £1 for debit transfer. The Romans staff promised to to close the viewing of that house to other prospective customer once I gave that initial deposit. The next day I received phone call that other couple viewed the house last night and the house will be given to them so I will refund your money.. What would you feel if your in my posi...
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What agent could do to change your mind?
Don\'t make policy that your staff are not committed to stand for it. Be professional, Be honest and treat your customer with respect.
Was this helpful? Yes
Aug 05,2013
Minithumbdown
By:
Aug 05,2013
7 people found
this helpful
I WAS A TENANT FOR 3 YEARS , ROMANS CHEATED AND DECEIVED US . ROMANS ARE ABOUT PROFIT AND OVER CHARGING . THEY WILL BEND OVER BACKWARDS IN THE BEGGINING . IF YOU HAVE PROBLEMS WITH YOUR LANDLORD AND THEY ARE MANAGING THE PROPERTY , THEY WILL PROTECT THAT LANDLORD ,IF YOUR CONTRACT ISNT DIRECTLY WITH THE LANDLORD , THEN WALK AWAY .THEY WILL NEVER GIVE THE DETAILS , THEY WILL LIE AND SAY THE LANDLORD SAYS THIS , LANDLORD SAYS THAT .WE PUT UP WITH NONSENSE FOR 3 YEARS , THEY EVICTED US , DID NO REP...
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What agent could do to change your mind?
Tell the truth !!!!!
Was this helpful? Yes
By: Tenant
Aug 10, 2013
View all comments (1)
[[EDIT ORIGINAL START]] I lost £400/- in single day. Just selected the property and paid the initial amount but cancelled the property in an hour after heard a very bad remark about this agency from my close friend. They refused to refund and informed that they did some underground work with my money. Most of the cases they do charge every 6months with tenancy renewal fee and all the maintenance they blame the tenant and charge. How come this many positive feedback for this worst agency? St....
Nov 23,2012
Minithumbup
By:
Nov 23,2012
0 people found
this helpful
A good experience I would personally recommend the people I dealt with - Sarah, Mathew and Chris. I\'ts a stressful time finding a new tenant and the made the search and conclusion very smooth...
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Was this helpful? Yes
Nov 13,2012
Minithumbup
By:
Nov 13,2012
0 people found
this helpful
Chantelle was very helpful, if I had any questions she would try and find the answers out for me. She gave lots of information about the property and the location....
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Was this helpful? Yes
Oct 30,2012
Minithumbup
By:
Oct 30,2012
0 people found
this helpful
As I was relocating 150 miles away from my home it was good to find agents who appreciated the time constraints involved in such a move; my short viewing visits to my new area were well organised and only potentially suitable properties were shown by these agents. All viewings were carried out in a professional, efficient manner with truly unbiased information and opinions. Minor queries during the conveyance of my new property would have been both time consuming and possibly expensive if I h...
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Was this helpful? Yes
Oct 29,2012
Minithumbup
By:
Oct 29,2012
0 people found
this helpful
As this was our first house purchase I was expecting to be pulled from pillar to post; however, in reality, I was kept fully informed of the sale\'s progress throughout the entire process and experienced no problems whatsoever. Overall, I am very happy with the service that I received and thank the staff at Romans Camberley (especially Chantelle Washington) for the efforts on my behalf. I would recommend Romans Camberley to my friends....
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Was this helpful? Yes
Sep 27,2012
Minithumbdown
By:
Sep 27,2012
4 people found
this helpful
Hi everyone, don\'t let any property with Romans Letting agency especially with Camberley. They let the property without a proper condition. At last they force tenants to do all the stuffs otherwise they will surely cutoff a huge amount from our advance deposit. They won\'t return even half of our amount. We suffered a lot with them. Our boiler was broken in the winter at that time had our just 2 weeks old baby. Though it was a managed property we informed them. But they responded only aft...
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What agent could do to change your mind?
Poor response and taking wholesome of our deposit. Behaved very rude especially the inventory takers. It is huge hazel for the tenants.
Was this helpful? Yes
Sep 15,2012
Minithumbup
By:
Sep 15,2012
0 people found
this helpful
Arranged viewings conveniently, allocated a seperate staff to manage the completion process which helped a lot. I am completely happy with romans...
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Sep 15,2012
Minithumbup
By:
Sep 15,2012
0 people found
this helpful
Fantastic service, always met with a smile. The staff will always give you time to help and will try their best to sort any any issues / queries ASAP. Always felt welcome and never felt hurried or unimportant to them. Would recommend them in a heartbeat....
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Jul 30,2012
Minithumbup
By:
Jul 30,2012
0 people found
this helpful
Abi Daborn gave me my viewing of the house. I had several phone conversations with Abi leading up to my moving in. On each occasion she had the answer to my questions. A very professional, helpful & friendly lady Sarah Arnott dealt with my case over the phone. we had several talks in which she was very helpful,friendly & professional....
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Was this helpful? Yes
Jul 18,2012
Minithumbdown
By:
Jul 18,2012
0 people found
this helpful
Abi Daborn gave me my 1st viewing & I was very professional. helpful & friendly. I was offered a 2nd viewing but declined. i had several phone conversations with Abi in which she gave the answers to all my last minute enquries. Abi has very good people skills & is a very pleasant lady to deal with. Sarah Arnott was very professional,helpful & friendly on the phone when dealing w.ith the contract & credit reference...
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Was this helpful? Yes
Jul 16,2012
Minithumbup
By:
Jul 16,2012
0 people found
this helpful
Chris was entirely professional throughout: Followed up on requests in a prompt manner; Displayed interest and a willingness to assist; I felt that I could trust him to ensure that the process proceeded seamlessly. An excellent agent....
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Jul 16,2012
Minithumbup
By:
Jul 16,2012
0 people found
this helpful
All the staff were very friendly and courteous in person and over the phone. Kept me updated on what was going on. Excellent customer service and went out of their way to rent my property out even though they thought my property was going to be sold. All need pay rises. Presume they are not on as much commission as the Sandhurst Branch. Seemed to work hard for very little return....
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Was this helpful? Yes
Jul 07,2012
Minithumbup
By:
Jul 07,2012
0 people found
this helpful
I have now used Romans for 3 years to deal with this letting. Things have gone well and my confidence in them grown to the extent that I have been happy to upgrade our relationship on to a fully managed arrangement....
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Was this helpful? Yes
Jul 03,2012
Minithumbup
By:
Jul 03,2012
0 people found
this helpful
I have been looking for a place to let since January 2012. I have thus far NEVER recieved such a warm and accomodating response from any other agency. Abi displays a keen talent in both the understanding of my needs, and the manner in wich I would like to be treated as a potential customer. Romans should be proud!...
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Was this helpful? Yes
Jun 13,2012
Minithumbup
By:
Jun 13,2012
0 people found
this helpful
I have had recent dealings with Romans lettings. Now I must say through hearsay I was not a fan of Romans - I was hearing things like "It\'s such a big company you\'re just a number as far as they are concerned" "they don\'t care about your needs just getting the sale" these comments came from friends of mine whose opinion I would be inclined to trust. However the service I have received from Matthew and Joseph at Romans in Camberley goes against everything I have heard. B...
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Was this helpful? Yes
May 30,2012
Minithumbup
By:
May 30,2012
1 people found
this helpful
Superb customer service. When everyone else got it wrong Kelly took the time to review, comprehend, amend and fix. She follows through and always keeps her promises whether to sort a problem, to check a payment a month in advance or just to call back! A rare commodity. If it wasnt for Kelly's support I would have grey hair by now!! She is always effecient, effective, and polite. She is the only reason I am with Romans. Good customer service deserves 5 star rating...
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Was this helpful? Yes
May 25,2012
Minithumbup
By:
May 25,2012
0 people found
this helpful
The agent was helpful easy to speak to and answered all questions we had quickly....
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Was this helpful? Yes
May 24,2012
Minithumbup
By:
May 24,2012
0 people found
this helpful
They were very efficient putting us on their mailing list and sent us relevant properties and not just their whole list or things that were over our buget like some of their competitors. In phone conversations after visiting a property they were always very polite and professional...
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Was this helpful? Yes
May 24,2012
Minithumbup
By:
May 24,2012
0 people found
this helpful
I would congratulate Matthew Pulford of Roman lettings Camberley branch in providing a excellent experience in successfully letting my property. Matthew's communicational and organisational skills were second to none and my experience from start to finish was made very easy with Mathews subtle approach....
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Was this helpful? Yes
May 14,2012
Minithumbup
By:
May 14,2012
0 people found
this helpful
Romans have managed my property for the last 6 years and I have found them to be an excellent Agent. I previously used Romans to purchase my property originally in 1997 and this went through seamlessly. I then put my property up for let in 2006 and asked Romans to manage this as I was moving overseas with my partner. I have found Romans to be very professional, keeping me informed by email, always returning my calls, receiving regular photographs, details of inspections, etc. as well as mo...
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Was this helpful? Yes
May 04,2012
Minithumbup
By:
May 04,2012
0 people found
this helpful
From the very start my wife and I were impressed by Sean Egan. He showed us the property in a very down to earth manner. He did not pressure us and let us make up our own mind. We both commented on how impressed we were by his conduct and clear professionalism. As the process went on Alison Savva was also extremely helpful. It took an extra few days on top of the planned completion date for everything to go through. This was obviously stressful as there was a concern the person at the top ...
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Was this helpful? Yes
May 03,2012
Minithumbup
By:
May 03,2012
0 people found
this helpful
I would recommend Romans (Camberley) for their courtesy and willingness to go the extra mile. Lucy was excellent and truly professional throughout my dealings with her. She also booked appointments to show my house to prospective buyers on her days off which shows real commitment - I also felt she got the best possible price for my house in this difficult market and I\'m very pleased with the result. I also dealt with Tim Harris and Jenny Pinder who were also extremely professional, helpful ...
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Was this helpful? Yes
Apr 26,2012
Minithumbup
By:
Apr 26,2012
0 people found
this helpful
Matthew was extremely helpful from the first time I walked into the office. He knew exactly what property I was after and took me to view one which he said was perfect for me. I didnt have to look at any more before deciding it was the one for me. After that, he was very thorough in explaining the contract etc. He made the process of application very easy and quick. I will definately recommend Romans and especially Matthew. Thank you!!...
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Was this helpful? Yes
Apr 04,2012
Minithumbup
By:
Apr 04,2012
0 people found
this helpful
I could not fault the service we received from Ms Elizabeth Morgan . She replied prptly to complaints and kept us up to date throughout all maintenance issues . Her professionalism, attention to detail and ability to prioritise was exemplary and Romans are fortunate to have her as an employee . The rating of excellent we gave was based on our dealings with Ms Morgan and not the overall service delivered by Romans. Prior to Ms Morgan being appointed as manager of our property the service fro...
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Was this helpful? Yes
Apr 04,2012
Minithumbup
By:
Apr 04,2012
0 people found
this helpful
Annette Dowling has always been extremely helpful and polite in all her correspondence. She is always prompt in responding to requests. Thanks Annette....
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Was this helpful? Yes
Mar 29,2012
Minithumbdown
By:
Mar 29,2012
3 people found
this helpful
AVOID THESE AGENTS We found these agents were aggressive bullies and I would recommend anyone avoids dealing with them. We used these agents and found they were full of empty promises and delivered nothing they promised when they valued the property. They told us they had many clients looking for our type of property but after putting the house on the market with them they only showed one couple around who were looking for a 3 bedroom house- ours had 2. They sent us forms to fill in requestin...
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What agent could do to change your mind?
Nothing.
Was this helpful? Yes
Feb 26,2012
Minithumbdown
By:
Feb 26,2012
3 people found
this helpful
I engaged with Romans to sell my house and buy a new one in December and agreed I would accept their fee on the basis that they did as they said they would and provided Β’Γ’β€šΒ¬Γ…β€œEXCELLENTΒ’Γ’β€šΒ¬Γ‚Β service; the house sign sold my house fairly quickly but the constant patchy and confusing conversations that followed were poor, dealing with several people supplying the same information all the time to them and them never communicating internally and sending paperwork to my family solicitor...
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Was this helpful? Yes
Feb 16,2012
Minithumbup
By:
Feb 16,2012
1 people found
this helpful
We had failed to let the property through another agent so we wished to appoint a second firm to energise the situation. We were impressed by Matthew's enthusiasm and professionalism and having appointed him to take on the letting, he achieved the asking rent, from very good tenants, within 2 weeks. They moved into the property 10 days later! Quite a result!! (Please note that I do not want my details published in any way whatsover but you may use my comments unattributed)...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 2 12 7 3 0 6 0 4 4
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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Matthew Pulford - upload your photo Matthew Pulford
11 reviews

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Sarah Arnott - upload your photo Sarah Arnott
3 reviews

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Caty Johnston - upload your photo Caty Johnston
11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
2 reviews

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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Tim Harris - upload your photo Tim Harris
4 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Tim Alder - upload your photo Tim Alder
0 reviews

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Darren Hunt - upload your photo Darren Hunt
1 reviews

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Sarah Hewitt - upload your photo Sarah Hewitt
2 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Barry Dilloway - upload your photo Barry Dilloway
3 reviews

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Abi Kingsbridge - upload your photo Abi Kingsbridge
2 reviews

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Joseph Hayes - upload your photo Joseph Hayes
3 reviews

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Sylvia Reid - upload your photo Sylvia Reid
25 reviews

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Abi Daborn - upload your photo Abi Daborn
4 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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WASHINGTON CHANTELLE - upload your photo WASHINGTON CHANTELLE
1 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Chantelle Washington - upload your photo Chantelle Washington
3 reviews

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Sean Egan - upload your photo Sean Egan
2 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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Kelly Pugh - upload your photo Kelly Pugh
6 reviews

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Johnathan Jackson - upload your photo Johnathan Jackson
1 reviews

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Peter Fuller - upload your photo Peter Fuller
1 reviews

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Harriet Alliss - upload your photo Harriet Alliss
0 reviews

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Awards won by Romans, Camberley GU15 3TJ

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