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No description available.
Romans

2-3 Winton Square Basingstoke
Hampshire
RG21 8EN

01256 317080

Nov 21,2016
Minithumbdown
By:
Nov 21,2016
4 people found
this helpful
This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their inventory person to write the most ridiculous things I have ever seen in my life.. Like Dust inside the radiator.. In the end they took £500 from my deposit. These are the sort of companies that give estate agents bad names.. We ...
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Comment on agent fees
Bad... Really expensive
Was this helpful? Yes
Nov 28,2015
Minithumbdown
By:
Nov 28,2015
4 people found
this helpful
You won't get your full deposit back. Avoid these letting agents. You will be force to pay an 'independent' inventory clerk who will make the case for you to pay as much as possible. I never had issues with any letting agency before and I never ever had a deposit reduced I'm the past after several years of renting with different companies. Romans have been by far the most expensive in administration charges and the worst in deposit deductions and it was only 6-month tenancy with Romans...
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May 26,2015
Minithumbdown
By:
May 26,2015
8 people found
this helpful
I have never experienced such a terrible service from the estate agent. Romans is know as the best website agency, however undoubtedly the staff requires training how to deal with the customers. We have paid enormous amount of money . If you calculate all fees, check in/out or referencing it comes up to £850 but the experience we had it is not even worth a penny ! Firstly, if you have any problem with the property it takes ages for the agents to solve the issue. They don't bother to come b...
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What agent could do to change your mind?
Very very expansive comparing to the service received.
Comment on agent fees
Very very expansive comparing to the service received.
Was this helpful? Yes
Mar 23,2014
Minithumbdown
By:
Mar 23,2014
9 people found
this helpful
We rented a property through Romans which was managed by the landlord, after a few months in the property, which was a new build, we had a problem with the property which we needed to speak to the landlord about, we couldn\'t get hold of them via the contact details given to us, so we contacted Lynn at Romans who told us they can\'t give us the contact details for the landlord due to data privacy laws, never even offered to get into contact with the landlord to pass on a message, unbelievable. S...
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What agent could do to change your mind?
Be more approachable to tenants who require landlord contact details if the landlord cant be contacted on the details supplied to the tenant by the agent. Also ludicrous fees.
Was this helpful? Yes
Feb 12,2014
Minithumbdown
By:
Feb 12,2014
6 people found
this helpful
We had Romans over for a valuation of our property but decided to use another agent. We then saw a house we wanted to view that was on the market with Romans and phoned for a viewing. They said they would check available times with the seller and come back to us, we then had a call to ask if we had decided to use them to sell our house and the answer was no. After two days our viewing wasn\'t confirmed so we called and spoke to another staff member who said he would get back to us. Nothing f...
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Was this helpful? Yes
By: Disappointed
Feb 14, 2014
View all comments (2)
Dear Mr dEspagnac, I'm not Mr Payne and you did value our house and I was registered as a buyer with you. I will telephone you to discuss but I wanted to make these points clear on this site. Kind regards....
Apr 26,2013
Minithumbup
By:
Apr 26,2013
0 people found
this helpful
Excellent all round service, good communication and all staff were friendly and polite. I was kept up to speed at every step of the way and was recommended excellent mortgage advisors as well. Highly recommended for a pleasurable home purchasing experience...
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Apr 18,2013
Minithumbdown
By:
Apr 18,2013
10 people found
this helpful
Unfortunately I have to agree with the negative reviews that Romans Lettings received on this page. We were a first time landlord more forced to lease of our home due to the dire situation on the house market than being a landlord of choice. On the month to month basis the response from the staff seems to be ok, I would not say good or even excellent as despite having a Romans recommended tenant, the rent was late 3 months in a row which we have only found out due to lack of money in the bank ac...
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By: Jason Burton
Apr 23, 2013
View all comments (1)
I note your posting and I am sorry to see that you are experiencing issues with our service. We work with many customers on a daily basis and by far the majority experience good customer service. However, as with any organisations, sometimes things do go wrong. That is why we have a complaints procedure to deal with problems when they occur. As such, I would like to invite you to contact me directly to discuss your concerns. Please contact me, Jason Burton, on 01256 318053 or jburton@romans....
Apr 09,2013
Minithumbup
By:
Apr 09,2013
0 people found
this helpful
I bought the propert 7 yeaars ago and now renting it out through romans and all staff were helpfull on both teams I mostly deal with Elaine Hawkins regarding any issues from either side and they get dealt with straight away by elaine,Elaine is very professional and efficent at her job role no issue is to big or to small for Elaine . She is always happy to assist ....
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Jan 17,2013
Minithumbup
By:
Jan 17,2013
0 people found
this helpful
The agent has been very considerate in sorting out problems with the property and pro-active with the landlord and has kept us informed along the way....
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Jan 16,2013
Minithumbup
By:
Jan 16,2013
0 people found
this helpful
Although the flat that was rented had been built by Taylor Wimpey about five years ago the gas boiler flue system was considered potentially unsafe by the inspector when the Gas Safety Certificate was required this year. The situation was made worse when the first attempt by Taylor Wimpey to correct the installation was also deemed inadequate by the inspector. This left Romans who manage the property with a problem. Donna quickly coordinated all the parties involved and within days had the gas i...
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Jan 13,2013
Minithumbup
By:
Jan 13,2013
0 people found
this helpful
It was a pleasure to let a property with Romans agency. Information provided by members of staff was honest and very professional. Especially Elaine and David , who was helpful during whole period of tenancy. Strongly recommended!!!...
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Jan 11,2013
Minithumbup
By:
Jan 11,2013
0 people found
this helpful
As I am a landlord that lives abroad I rely on the team to contact me promptly if any problem arises with the property. I always find them responsive and helpful. This contact is essential to keep my mind at rest that all is well with my UK property....
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Was this helpful? Yes
Jan 10,2013
Minithumbup
By:
Jan 10,2013
0 people found
this helpful
Service was fairly good during our tenancy, at the earlier Property Manager Petra Snoblova was extremely good and Elaine Hawkins is very supportive and managed things well during our tenancy....
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Was this helpful? Yes
Jan 09,2013
Minithumbup
By:
Jan 09,2013
0 people found
this helpful
I have lived at my Property 160 Gershwin Road with Romans for over 2 years & most of the works/Response & Service was acceptable & satisfactory, on occasion there were times with no response & me having to chase for answers but it definately got better over time. Ive used Romans in previous times also the basingstoke branch & the \'guys\' there have been very helpfull. I would reccomend Romans to Friends/Family, with reference to the 2 names above some response in fairness...
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Was this helpful? Yes
Jan 08,2013
Minithumbup
By:
Jan 08,2013
0 people found
this helpful
Donna has consistenly dealt with my tennants queries to the highest standard. She is professional and polite when I speak to her and offers the highest possible service. I am happy to leave my property in her capable hands....
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Was this helpful? Yes
Jan 08,2013
Minithumbup
By:
Jan 08,2013
0 people found
this helpful
Nick, Just a brief note to say a very big thank you to you and the rest of your splendid team in selling our house at the end of 2012. Whilst you were not offering the cheapest service on the market, the enthusiasm and professionalism of the Romans business shone through right from the start. We really believe that the robust, varied and thorough marketing techniques Romans used has helped us sell our property in less than 2 weeks, given the very difficult economic climate. We have fou...
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Was this helpful? Yes
Jan 05,2013
Minithumbup
By:
Jan 05,2013
0 people found
this helpful
Romans have been managing my property for over two years now and my primary point of contact is Elaine Hawkins. I have found Elaine very pleasant to talk to and the level of service provided by her is excellent. Any time an issue has come up she is quick to respond and this has given me peace of mind. I know my property is in good hands....
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Was this helpful? Yes
Jan 05,2013
Minithumbup
By:
Jan 05,2013
0 people found
this helpful
All the staff members of Romans Basingstoke are always ready to help and nothing seems to be a problem to solve for you. We live abroad and really rely on Romans to sort out all our problems & issues with our house & tenants! They have never failed us and we can honestly highly recommend Romans Basingstoke to help all their customers with a high level of service! A special thanks to Donna for all the hard work she has put in through the change over of tenants and sorting out all the iss...
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Was this helpful? Yes
Jan 04,2013
Minithumbup
By:
Jan 04,2013
0 people found
this helpful
I had a bad leak over Christmas but Donna got back to me quickly and got it sorted quickly aswel....
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Was this helpful? Yes
Dec 21,2012
Minithumbup
By:
Dec 21,2012
0 people found
this helpful
Any problems I had in the property were dealt with by Elaine in a speedy way. She liaised with the landlord, who did not always responded swiftly, and made me feel a valued tenant....
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Was this helpful? Yes
Dec 14,2012
Minithumbup
By:
Dec 14,2012
1 people found
this helpful
Romans were excellent during the sale of my property. They have a proactive approach to sales giving regular feedback and updates on viewings. The after sales team were also great, l recieved weekly calls on the progress of my sale. I would recommend using Romans Estate Agent to sell your propery...
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Was this helpful? Yes
Dec 14,2012
Minithumbup
By:
Dec 14,2012
0 people found
this helpful
I reported on Friday 7th December and issue that I was experiencing with a white supplied with the property. The washing machine was not working as it should. Elaine responded quickly and liaised with our landlord to resolve the problem on our behalf. Both Elaine and the Landlord were very helpful and positive and approachable to try and resolve this problem. This is now Wednesday 12th December and we have understand that the new item will be delieverd on Saturday 15th December. A very spee...
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Was this helpful? Yes
Dec 12,2012
Minithumbup
By:
Dec 12,2012
0 people found
this helpful
I am an absentee landlord living in Cape Town and I rely entirely on the Basingstoke team to manage every aspect of my properties. There have been a number of errors from various outside parties, particularly a company called Peverel, but the Basingstoke staff resolve these rapidly. They even intervened to have an eroneous legal issue reversed. It may be part of their job, but from my side the effort is greatly appreciated. I can highly recomend their services....
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Dec 03,2012
Minithumbup
By:
Dec 03,2012
1 people found
this helpful
Very professional team always willing to help and advise good service very polite would definitely use again and recommend to friends....
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Nov 30,2012
Minithumbup
By:
Nov 30,2012
0 people found
this helpful
We found that the whole of the Romans team to be efficient and helpful. They did jobs well above what was being asked of them....
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Nov 30,2012
Minithumbup
By:
Nov 30,2012
1 people found
this helpful
We recently sold a house for the first time, I was expecting it to be a stressful experience as you so often hear about but have been pleasantly surprised by how stress free and smooth the experience was. We were guided through our sale by Nick Badger and the team at Romans who were always professional and available whenever we needed them. Top marks for customer services, I would and will happily use you again and recommend you to friends and family, Thank you all for your time....
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Was this helpful? Yes
Nov 28,2012
Minithumbdown
By:
Nov 28,2012
4 people found
this helpful
Another tale of the unscrupulous and immoralΒ’Γ’β€šΒ¬Γ‚Β¦Β’Γ’β€šΒ¬Γ…β€œEstate Agent of the Year 2011Β’Γ’β€šΒ¬Γ‚Β the advert claimsΒ’Γ’β€šΒ¬Γ‚Β¦how things can change in a year. Gazumping lives on with the gentle encouragement of the friendly Estate AgentΒ’Γ’β€šΒ¬Γ‚Β¦Β’Γ’β€šΒ¬Γ‚Β¦ Yes, having agreed the sale and had the offer accepted, the weasels were baying for that extra commissionΒ’Γ’β€šΒ¬Γ‚Β¦.. We found ourselves in the unfortunate position of losing the buyer of our flat. On our purch...
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Was this helpful? Yes
By: Reggie
Dec 04, 2012
View all comments (4)
We were approached by Romans to market the sale of our property after we knew for sure that it had fallen through. We were told by Romans that the chain above us were all willing to wait while we sorted out our BTL mortgage...then three days later we find out (not from Romans) that a sale on your property has been agreed with another party coming in at a higher bid. The timing was such that we weren't made aware of developments until after we had agreed to market the sale of our property with Ro....
Nov 28,2012
Minithumbup
By:
Nov 28,2012
1 people found
this helpful
Staff were exceedingly polite and helpful. We would thoroughly recommend them. They made us feel valued and as though our business mattered to them. A very thorough and professional service....
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Was this helpful? Yes
Nov 16,2012
Minithumbup
By:
Nov 16,2012
0 people found
this helpful
Elaine always provided a very professional and helpful service to us at the property. Shea had a "nothing too much trouble" approach and responded to any issues in a fast and efficient manner....
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Nov 15,2012
Minithumbup
By:
Nov 15,2012
0 people found
this helpful
Romans are acting as my agent as I live abroad & provide a worry free service for me.,They deal with all issues regarding the let & keep me informed of all events. If any issues occur needing my input I am informed immediately by email and they also offer sound advice if any action needs to be taken. All the personnel I have dealt with are very professional and helpful - I would be happy to recommend Romans to anyone....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£195,000
  • Max: Β£195,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 1 17 6 10 0 5 0 3 4
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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Caty Johnston - upload your photo Caty Johnston
11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
2 reviews

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Charles Rafferty - upload your photo Charles Rafferty
5 reviews

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Mark Heneghan - upload your photo Mark Heneghan
3 reviews

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Katherine Lailey - upload your photo Katherine Lailey
6 reviews

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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Robert Milne - no image available Robert Milne
Lettings Manager
6 reviews

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Jacqueline Cooney - upload your photo Jacqueline Cooney
1 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Elaine Hawkins - upload your photo Elaine Hawkins
23 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Sylvia Reid - upload your photo Sylvia Reid
25 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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Donna Stuart - upload your photo Donna Stuart
6 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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Jordane Boobyer - upload your photo Jordane Boobyer
1 reviews

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Nick Badger - upload your photo Nick Badger
4 reviews

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Nick Bilson - upload your photo Nick Bilson
0 reviews

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Petra Snoblova - upload your photo Petra Snoblova
1 reviews

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David Letting desk. - upload your photo David Letting desk.
2 reviews

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Awards won by Romans, Basingstoke RG21 8EN

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