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No description available.
Romans

167 Victoria Road Aldershot
Hampshire
GU11 1JT

01252 353 390

Jan 14,2015
Minithumbdown
By:
Jan 14,2015
5 people found
this helpful
I NEVER write reviews but the service from Romans in Aldershot was disgraceful. Upon meeting the agents (two turned up) they were full of charm, smiles and promised the earth - regular updates (every Friday) throughout the process, they expressively said they have a potential buyer for the property who was in an excellent position and ready. It was in fact very different. Once I had signed with them and they had been in to take pictures. I agreed the 'great buyers' offer. It then went quiet a...
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Comment on agent fees
1.5% for them to lie for weeks!
Was this helpful? Yes
By: Mark Wright
Feb 05, 2015
View all comments (1)
Thank you for taking the time to write a review regarding the Aldershot office. Comments from our customers whether positive or negative are extremely helpful and I would like an opportunity to speak to you direct; therefore, if you would like to make contact with me my details are below. I can be contacted via the Bracknell Office on 01344 404705. Kind Regards....
Dec 19,2014
Minithumbdown
By:
Dec 19,2014
6 people found
this helpful
Its all about the customer service - except at Romans it seems. I called regarding a property advertised to rent - ready to move in within 24hrs with 6 months rent in advance at the ready. Called the office to inquire about whether a cat would be acceptable as we are keen to move quick and have everything in place, spoke to a polite lady who said she would ask immediately and get back to me...this was last Wednesday - its now the following Monday and guess what? Not a whisper back from them. T...
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
The professionalism of Sean was excellent throughout, he was always ready to help me and gain information within a quick amount of time and was always very friendly and helpful. Sean and the team at Romans made the whole process a lot easier and were always happy to help me and explain various terms. Thanks for all their help...
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By:
Jan 31,2013
0 people found
this helpful
This is my first working with Romans. My flat needed a few repairs and I had quite a few questions and concerns on renting my property. I had been introduced to Kelly, and she has been excellent in handling the transition between the tenants moving in and answering all my concerns promptly. I am very happy with the service. Sandy has also played a part with arranging repairs and maintenance to the property. The process has been easy for me to organise with sandy . I work full time, so It\'s...
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Was this helpful? Yes
Jan 12,2013
Minithumbup
By:
Jan 12,2013
0 people found
this helpful
please with the help from the agents that were involved in the move. appreciated the phone call asking how the move went. customer service was good....
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Was this helpful? Yes
Dec 12,2012
Minithumbup
By:
Dec 12,2012
0 people found
this helpful
I was badly let down by another estate agency and was desperate to sell. Jon provided helpful advice on the Onbudsman code of conduct which was instrumental in getting out of an onerous contract with the other agency. Within 2 weeks I had viewings and the 3rd person to view my property made a final bid which lead to a cash sale. I was kept updated on a regular basis, had timely feedback on viewings and I felt are I was a vlaued client. His advice was pragmatic but positive and the few changes...
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Was this helpful? Yes
Dec 12,2012
Minithumbup
By:
Dec 12,2012
0 people found
this helpful
Sharon Tubb has been our letting agent for our house for the past 10 years. We have not had a moment of concern over the house during that time. She has been exceptional, expecially during a dispute with the neighbour (which truned out to be the neighbour's mistake). Sharon responds speedily to all our queries with the minumum of fuss and the maximum of effective action. After using two other agencies which had falen short in their handling of the house, her dedication to the job and her man...
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Was this helpful? Yes
Dec 11,2012
Minithumbup
By:
Dec 11,2012
0 people found
this helpful
Sharon Tubb has looked after my rental property for ten years. During that time she has dealt with any problems arising in my property with supreme efficiency. I know I can confidently leave Sharon to select new tenants, when the occasion arises, and to keep a watchful eye on my property at all times. Sharon combines a professional and friendly manner with ease and is a pleasure to deal with, She takes away any stress of being a landlord. I have said on many occasions before that...
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Was this helpful? Yes
Nov 23,2012
Minithumbup
By:
Nov 23,2012
0 people found
this helpful
Hello , I rented my house with Romans 6 months ago , I only had a week to deal with it as I was due back overseas , Roman got the property let within 2 days , Since then Sandra Harris has carried out a fantastic job managing the property in my absence from the UK , the tenants are happy and the few issues they had were dealt with superbly by Sandra , she managed the tenants and myself extremely proffessionally and swifty , I cant thank Sandra enough for taking care of my property and the ten...
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Was this helpful? Yes
Nov 22,2012
Minithumbup
By:
Nov 22,2012
0 people found
this helpful
Excellent, courteous, prompt service which far excelled other estate agents within the local area. Romans had meticulous attention to detail which meant the photos used showed off my property to its best advantage. As the sale progressed, Romans picked up and dealt with any issues very efficiently, and kept me well informed. The sale was achieved on the second viewing which is a tribute to their marketing strategies....
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Was this helpful? Yes
Oct 31,2012
Minithumbup
By:
Oct 31,2012
0 people found
this helpful
I found the staff at the Aldershot office very helpful and friendly. They were professional at all times and extremely welcoming. If I move house in the future, I will not hesitate to use the Aldershot Romans Office again....
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Was this helpful? Yes
Oct 23,2012
Minithumbup
By:
Oct 23,2012
0 people found
this helpful
I bought a lovely property through Romans in Aldershot. Jon Grace looked after me from start to finish. I felt he really took on board my requirements and found me the perfect home. He was always very prompt at dealing with any enquiries and all members of staff at the branch were most helpful. He made the whole process very easy and I would definitely recommend them....
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Was this helpful? Yes
Oct 11,2012
Minithumbup
By:
Oct 11,2012
0 people found
this helpful
I was very pleased with the service that I recieved from Romas estate agents and with John Grace in particular. I found John to be very professional both on the phone and whilst viewing properties. I found that John understood what I was and was not looking for in a property very quickly and showed me to a range of different types of properties in different areas and of varying price ranges, from the bottom of my budget to just slightly over. When viewing the properties John was not \'pushy\...
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Was this helpful? Yes
Sep 07,2012
Minithumbdown
By:
Sep 07,2012
2 people found
this helpful
I cannot say I have been pleased with all of our dealings with Romans, and had rather a large scare regarding the deposit on check out. But Sandra Harris took over the case, and was quick, efficient, and most of all sensible when dealing with our dispute. She quickly dealt with the matter and made sure both we the tenants, and the landlord came to a happy agreement. Sandra was also very good at managing the property during the tenancy, and always got jobs done quickly, and importantly, kept us i...
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What agent could do to change your mind?
See above.
Was this helpful? Yes
Aug 31,2012
Minithumbup
By:
Aug 31,2012
0 people found
this helpful
We found Romans to be excellent...very professional and always kept us updated, and they got us a great price beyond expectations within only 2 weeks of putting our house on the market! The people we have dealt with in the branch and over the Phone have been superb, very friendly and have made things really easy!...
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Was this helpful? Yes
Aug 30,2012
Minithumbup
By:
Aug 30,2012
0 people found
this helpful
They listened continously to want we wanted and carried it out where applicable. They went above and beyond to the extent of coming to let us in our house after we locked ourselves out. They offered us advice and support throughout....
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Was this helpful? Yes
Aug 28,2012
Minithumbup
By:
Aug 28,2012
0 people found
this helpful
From the moment Scott came out to see us the service Romans provided was excellent. The valuation of the property was realistic and helped us achieve a fairly quick sale at a price we were happy with. Throughout the process we were kept up to date and informed, with feedback from viewings coming in almost immediately after they had happened. Would definitely recommend to friends....
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Was this helpful? Yes
Aug 02,2012
Minithumbup
By:
Aug 02,2012
0 people found
this helpful
I just have to say how impressed we were with the service we received from Sean Cotter. He was extremely likeable from the outset, professional yet not pushy and was understanding with regards to our situation. He is still looking for suitabl properties for us. His attitude to his clients should be commended. We have seen a number of other agents, all of whom ony sem to be interested in quick results. House hunting is a very stressful business for the purchaser and it is a pity there are not ...
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Was this helpful? Yes
Jul 27,2012
Minithumbup
By:
Jul 27,2012
0 people found
this helpful
Having not purchase a house for 20 years i was quite anxious about dealing with an estate agent given their somewhat shady reputation, however when viewing properties, i found Sean to be very calm and relaxed in his approach, he provided the facts about each property and didnt once give me the hard sell, which would have sent me packing off to another agent. Sean was extremely helpful even coming to my rented property after work on his way home to provide me with nformation about Romans when i f...
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Was this helpful? Yes
Jul 23,2012
Minithumbup
By:
Jul 23,2012
0 people found
this helpful
All the staff at Aldershot Romans were particulary helpfull when we were looking to move to the area. Sean and Tom however were both absolutley brilliant. Both were extremly professional and polite and took time to understand what we were after. They were fantastic on viewings, being honest and helpfull about the properties they showed us. Their communication via email and phone was faultless. A pleasure to deal with, they have won Romans our loyal future custom....
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Was this helpful? Yes
Jul 16,2012
Minithumbup
By:
Jul 16,2012
0 people found
this helpful
First impressions and meeting with Jon I would say were good and in the lead up too the property being put on the market was good!!, but from there all the support came from Dan in the office, he was very helpful, understanding and his knowledge second to none... Amazing service from Dan, and I strongly feel it was down to his hard work that the property was let.....
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Was this helpful? Yes
Jul 09,2012
Minithumbup
By:
Jul 09,2012
0 people found
this helpful
I initially found the property for rent on Rightmove and when I see the agent was Romans I was very septical about calling for a viewing as I had heard from friends of mine who had used Romans in the past, had not had a very good experience. However, I did call and am very pleased I did. Dan took my first call, arranged for us to see the property the same day, turned up on time and showed us around. We spoke about the furniture and decided we could store the landlords furniture in the garage ...
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Was this helpful? Yes
Jul 07,2012
Minithumbup
By:
Jul 07,2012
0 people found
this helpful
From the moment Sandra Harris took over from our previous Property Manager(who herself was excellent) she has been very professional and always contactable no matter what time of day. Any problems we have had have been dealt with immediately and the personal she has used to carry out any works have been of a very high standard. She has helped to improve the rapport between tenant and Landlord and has kept us informed of any issues or comments the Landlord has made. She is everything a Property...
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Was this helpful? Yes
Jun 26,2012
Minithumbup
By:
Jun 26,2012
0 people found
this helpful
The team were very proactive with arranging viewings even prior to the house going on the market. This resulted in approximately 13 viewings within about a 10 day span and the house being sold. Along the way we\'ve had a few hiccups with the original buyer dropping out close to exchange, having to get a extra survey sorted, finding a new buyer and even talking to the vendor of our new home for reassurance. Scott, in particular, has been very helpful particularly when there were issues with surv...
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Was this helpful? Yes
Jun 16,2012
Minithumbup
By:
Jun 16,2012
0 people found
this helpful
We are recent converts to Romans following their assistance with both the letting of our existing property along with the purchase of what knew was to be our 'dream home'. No property owner needs reminding just how stressfull both the letting or the sale of a property can be, but I can whole heartedly say that with the fantastic support provided by Romans Aldershot (both Lettings and Sales), the process was made that much smoother. A special thanks goes out to Mike Wilson in sales for sho...
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Was this helpful? Yes
Jun 14,2012
Minithumbup
By:
Jun 14,2012
0 people found
this helpful
Mr. Richard Baugh is a very competent and professional individual. He keeps us informed regarding our property, regularly sends us updates and reports and consults us, should there be any requests from the tenants or repairs that need to be done. He communicates in a clear and timely manner to any of our questions or concerns. The property has been let and managed by Romans for almost 2 years now and we have only had a positive experience overall. I would recommend their services and that of...
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Was this helpful? Yes
Jun 11,2012
Minithumbup
By:
Jun 11,2012
0 people found
this helpful
I have recently letted a property from Romans Lettings at their Aldershot office overall I found their service was very good and they were very helpful with any inquiries I had and managed to get back to with an answer on that day or at the latest the following working day. I was very happy with the service that was provided to me and I would recommend Romans to a friend. My only fault is I never got to meet agent dealing with me until the end and you can't beat face to face contact. 9/10...
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Was this helpful? Yes
May 24,2012
Minithumbup
By:
May 24,2012
1 people found
this helpful
I would like to take the opportunity to thank Scott and mike for their excellent service from start to finish, the aldershot team were great on viewings and without their help I never would of found my dream home. Scott and mike kept me up to date with everything and always answered every question I had quickly and nothing was too much to ask. They were great to deal with and when it comes to selling my house I know where I\'ll be going........Romans. Thank you very much for everything you hav...
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Was this helpful? Yes
By: GAS
May 24, 2012
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ROMANS your ISP's are giving it away! stop writing your own reviews!....
May 22,2012
Minithumbup
By:
May 22,2012
0 people found
this helpful
I would like to take this opportunity to thank everyone at Romans for their help, assistance and guidence through the whole process of selling my property. Having carried out the customary three valuations of the property I decided to list with Romans not only because of Scott Caudwells enthusiasum (branch manager), but also because Scott being local understood the market better than most. Once actively marketed, I was kept informed of all viewings and received regular feedback on what prospec...
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Was this helpful? Yes
May 17,2012
Minithumbdown
By:
May 17,2012
3 people found
this helpful
Found the property we liked through romans, unfortunatly, it was taken off the market, not romans fault per-sae but thats not the issue here. I put forward an offer, which wasnt accepted - instead we were told if the vendor could find a property for a price that allows for our offer, it may get accpeted-odd-but we hung on. over a MONTH later i was still having to make constant calls for updates (i shouldnt have to ring you guys) which got very boring in the end, especially as all staff in ...
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What agent could do to change your mind?
1. Maintain communication 2. Allow ALL sales staff to discuss propertys and take offers 3. Don\'t hang people on, YES or NO 4. Return phone calls instantly 5 If your out of office, leave your work with someone in office, basic managment.
Was this helpful? Yes
By: James Stedeford
May 23, 2012
View all comments (2)
Hi branch manager. You may STRIVE to acheive the best possible service, but your team lead me on, wasted my time and failed to communicate effectively. As a business owner, i am fully conversant with customer-facing practices and how they should be implemented in a competitive market, i am amazed that in such a shortage of mortgage funding and home availability, romans feel they can be anything but competant when a proceedable buyer is waiting in the wings. Unfortunalty, even if your bran....
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From Landlords From Tenants From Vendors From Buyers Other
11 0 15 2 24 1 15 1 4 2
Kelly-Ann Norton - upload your photo Kelly-Ann Norton
9 reviews

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Mike Wilson - upload your photo Mike Wilson
7 reviews

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Michael Wilson - upload your photo Michael Wilson
2 reviews

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Dan Dugay - upload your photo Dan Dugay
6 reviews

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Caty Johnston - upload your photo Caty Johnston
11 reviews

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Elizabeth Morgan - upload your photo Elizabeth Morgan
2 reviews

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Annette Dowling - upload your photo Annette Dowling
44 reviews

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Lucy Morrison - upload your photo Lucy Morrison
4 reviews

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Lisa Roe - upload your photo Lisa Roe
16 reviews

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Lynn Dunlop - upload your photo Lynn Dunlop
15 reviews

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Molly Hall - upload your photo Molly Hall
8 reviews

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Jon Jackson-Basslast name - upload your photo Jon Jackson-Basslast name
5 reviews

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Stephen Mount - upload your photo Stephen Mount
19 reviews

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Lynn Masterman - upload your photo Lynn Masterman
9 reviews

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Mark Smith - upload your photo Mark Smith
8 reviews

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Catherine Green - upload your photo Catherine Green
14 reviews

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Scott Caudwell - upload your photo Scott Caudwell
7 reviews

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Sylvia Reid - upload your photo Sylvia Reid
25 reviews

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Patryk Szczepaniec - upload your photo Patryk Szczepaniec
19 reviews

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Jon Grace - upload your photo Jon Grace
2 reviews

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Caty Johnson - upload your photo Caty Johnson
3 reviews

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John Grace - upload your photo John Grace
1 reviews

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Sandy Harris Harris - upload your photo Sandy Harris Harris
5 reviews

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Sumuda Herath - upload your photo Sumuda Herath
2 reviews

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Richard Baugh - upload your photo Richard Baugh
2 reviews

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Alison  - upload your photo Alison
1 reviews

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AAron Creswell - upload your photo AAron Creswell
2 reviews

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Harriet Arliss - upload your photo Harriet Arliss
0 reviews

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