Lower Earley, RG6
4.5/5, 94 reviews
94% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction
No company information

Opening Hours
Address

Romans
Unit 1 Chalfont Court
Lower Earley
Berkshire
RG6 5SY
0118 9860866

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £725 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 1 18 2 14 1 10 0 14 2
Areas covered
  • RG6
  • RG2
  • RG7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Relocation Agent Network
Latest Properties

No Properties

“We are very happy with the service from Romans, we ......”

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Jun 16,2012
Minithumbup
By: 'Helen'
Jun 16,2012
0 people found
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We are very happy with the service from Romans, we have dealt with quite a few agents in the area and found Romans to be the best. Neil has been excellent and very helpful in sending properties which meet our requirements and in providing a ...
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“Extremely professional. Very long on the market and kept plugging ......”

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Jun 13,2012
Minithumbup
By: 'Craig'
Jun 13,2012
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Extremely professional. Very long on the market and kept plugging away. Didn't need to chase. Very polite and helpful.Thoroughly recommended...
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“All dealings with both estate agents have been excellent, both ......”

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May 21,2012
Minithumbup
By: 'Sarah'
May 21,2012
0 people found
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All dealings with both estate agents have been excellent, both very informative, proactive and timely in their responses to any queries I had. The only issues I have had has been with trying to get a quote from the solicitors service Romans can provide themselves; ...
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“I had my house up for sale for 18 months with ......”

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May 18,2012
Minithumbup
By: 'Gary'
May 18,2012
0 people found
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I had my house up for sale for 18 months with various online estate agents and other local estage agents, and viewings were few and far between, and the house never looked like selling and didn't sell. I took it off the market to lick my ...
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“We were at an open house in a well sought ......”

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May 16,2012
Minithumbup
By: 'Sriram'
May 16,2012
0 people found
this helpful
We were at an open house in a well sought after location and offered on that property and our offer was accepted. We were very anxious and Neil kept us very well informed on what was happening as it took a couple of days for ...
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“Handled my purchase in a efficient and professional manner, kept ......”

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May 15,2012
Minithumbup
By: 'E'
May 15,2012
0 people found
this helpful
Handled my purchase in a efficient and professional manner, kept me informed of developments as the purchase progressed, leiased with the seller for me re:- fixtures & fittings to be included with my purchase. (My purchase is still ongoing at this time)...
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“Very professional service from Romans and overall happy with their ......”

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May 10,2012
Minithumbup
By: 'Rw'
May 10,2012
0 people found
this helpful
Very professional service from Romans and overall happy with their service, would have scored excellent but waiting for response on an invoicing error....
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“Very good service - quite happy overall, the deposit seemed ......”

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May 09,2012
Minithumbup
By: 'John'
May 09,2012
0 people found
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Very good service - quite happy overall, the deposit seemed expensive at 1.5 x monthy - everything else ok....
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“Both Ben and Anthony were excellent at helping me find ......”

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May 09,2012
Minithumbup
By: 'Sian'
May 09,2012
0 people found
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Both Ben and Anthony were excellent at helping me find the right flat. Viewings were swiftly arranged and they ensured all documents were completed correctly so the process of securing the flat was very straightforward....
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“As a first time buyer, James was both very helpful ......”

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May 08,2012
Minithumbup
By: 'Claire'
May 08,2012
0 people found
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As a first time buyer, James was both very helpful and patient, especially considering how many viewings he organised for me. I also had numerous viewings with Neil, and he too was always friendly and approachable. Overall dealing with Romans for house viewings was a ...
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“Emma Doel has been managing my property for one year ......”

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May 03,2012
Minithumbup
By: 'Shazia'
May 03,2012
0 people found
this helpful
Emma Doel has been managing my property for one year and she is one of the best property managers that I have worked with. She is extremely prompt when handling any issues, provides me with accurate descriptions of the issues and obtains reasonable quotes for ...
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“I was very pleased with the viewing the agent offered. ......”

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Apr 30,2012
Minithumbup
By: 'JamesH87'
Apr 30,2012
0 people found
this helpful
I was very pleased with the viewing the agent offered. He was very helpful with the questions I had to ask and was also very knowledgeable about the property itself. With my next viewing with Romans, I will be requesting Neil to assist me....
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“Having jenny burgoyne as our property manager is a plesure, ......”

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Apr 26,2012
Minithumbup
By: 'davina'
Apr 26,2012
0 people found
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Having jenny burgoyne as our property manager is a plesure, i find that she is very effient and on the ball with dealing with any issues with the property. I am very pleased with the service that has been given ie driveway, carpets and flooring ...
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“Service was polite, prompt, professional....”

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Apr 25,2012
Minithumbup
By: 'EWW'
Apr 25,2012
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Service was polite, prompt, professional....
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“James has been a pleasant agent to talk to. Very ......”

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Apr 25,2012
Minithumbup
By: 'Mrs'
Apr 25,2012
0 people found
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James has been a pleasant agent to talk to. Very helpful & prompt in replying be it via email or calls. Overall "Exceptional customer service"!!! The only reason I have not rated him 'Excellent' is because there is always room for improvement for everyone. We would ...
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“Since moving into the property in December 2011 we have seen ......”

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Apr 25,2012
Minithumbup
By: 'Chris'
Apr 25,2012
0 people found
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Since moving into the property in December 2011 we have seen few a few minor and one major problem since arriving which were quickly resolved. We find that having somebody that we could contact directly (lynn) has not only made life easier but that we can ...
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“Jennifer has provided a very thorough service and been a ......”

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Apr 25,2012
Minithumbup
By: 'Mr'
Apr 25,2012
0 people found
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Jennifer has provided a very thorough service and been a pleasure to work with. The property Inventory and Schedules have been first class. On the odd occasion when we have had a problem, Jennifer has responded very quickly and professionally. She is a credit to ...
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“After having a 3 month lease with Prospect and moving across ......”

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Apr 24,2012
Minithumbup
By: 'Sarah'
Apr 24,2012
0 people found
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After having a 3 month lease with Prospect and moving across to Romans I can safely say the experience is worlds apart. When viewing properties with Romans you feel like they are the true go between for the tenant and landlord, with both parties being considered. ...
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“James has been very professional from the initial contact through ......”

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Apr 18,2012
Minithumbup
By: 'Andy'
Apr 18,2012
0 people found
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James has been very professional from the initial contact through the current sales structure. He has been willing to share all appropriate information and gives/checks for regular updates. James is always accommodating when we have asked questions or come across problems....
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“A big thank you for the excellent service you have ......”

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Apr 16,2012
Minithumbup
By: 'Michelle'
Apr 16,2012
0 people found
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A big thank you for the excellent service you have provided to us in looking after our property while overseas. Your professionalism and help has always assured us that choosing Roman's to manage our properly was an excellent decision. We have also recently sold our ...
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“All the staff at Romans were excellent and really pulled ......”

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Apr 13,2012
Minithumbup
By: 'Mr'
Apr 13,2012
0 people found
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All the staff at Romans were excellent and really pulled together when our first buyer lost his mortgage just before we were due to exchange. An open house was quickly arranged and thanks to everyone's hard work, within a few days of losing the first ...
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“My husband and I approached Romans Lower Earley in respect ......”

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Apr 02,2012
Minithumbup
By: 'Stevens'
Apr 02,2012
0 people found
this helpful
My husband and I approached Romans Lower Earley in respect to letting out our property. We have received a swift and professional service from them. Time was spent with us upfront on discussing what options were available through Romans and also on the reasons why ...
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“Neil and his team are fantastic in terms of support ......”

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Apr 02,2012
Minithumbup
By: 'Amit'
Apr 02,2012
0 people found
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Neil and his team are fantastic in terms of support they provide to buyers. They are always available. Always very informative. Very practical and pragmatic but never pushy like other agents. Its people like Neil who I would like to deal with in future when ...
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“My agent was very efficient, he showed me around a ......”

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Mar 30,2012
Minithumbup
By: 'JULIE'
Mar 30,2012
0 people found
this helpful
My agent was very efficient, he showed me around a couple of starter homes, was not pushy, but explained all that I needed to know. He sorted all the paperwork quickly, and the email from the person sorting out credit checks was also very efficient, ...
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“Ben has now been looking after my rental property for ......”

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Mar 29,2012
Minithumbup
By: 'Suzanne'
Mar 29,2012
0 people found
this helpful
Ben has now been looking after my rental property for two years and is committed, cheerful and hardworking. My new tenants are due to move in on 10 April following his successful marketing exercise and background checks to secure them. I continue to be pleased with ...
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“From the time we started looking at properties, we found ......”

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Mar 29,2012
Minithumbup
By: 'Daniel'
Mar 29,2012
0 people found
this helpful
From the time we started looking at properties, we found that we were dealing with Romans more than any other agent . All members of the team were punctual, well informed and very friendly. We found that open houses were a fantastic way to save both ...
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“Overall services good....”

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Mar 28,2012
Minithumbup
By: 'Abraham'
Mar 28,2012
0 people found
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Overall services good....
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“Richard was professional, knowledgable, efficient and readly available whether it ......”

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Mar 28,2012
Minithumbup
By: 'Ben'
Mar 28,2012
0 people found
this helpful
Richard was professional, knowledgable, efficient and readly available whether it be about my property or one I was looking at with a different agent! My whole experience with Richard and the Earley office perfect for what I was looking for, my property was set up, ...
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“Neil was very helpful and attentive to my requests. He ......”

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Mar 22,2012
Minithumbup
By: 'Daniel'
Mar 22,2012
0 people found
this helpful
Neil was very helpful and attentive to my requests. He also arrange viewings outside is "patch" for me and has given me sound advice in purchasing a property and about the areas I have been looking at. I would highly recommend Neil straight talking no ...
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“Ben and Richard have been excellent throughout this process. Richard ......”

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Mar 15,2012
Minithumbup
By: 'Oliver'
Mar 15,2012
0 people found
this helpful
Ben and Richard have been excellent throughout this process. Richard initially handled my property and susbsequently Ben took over responsibility. Both Ben and Richard were in constant contact, replied to my calls/emails promptly and successfully let my property for me. I value their honest ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Procedure
On request you will be advised of the name of the Branch Manager as they will be your initial point of contact for all complaints, verbal or written.

If the Manager was directly involved in the matter about which you wish to complain your complaint should be directed to the company Director responsible for that office/department. The Director’s details can be obtained from the branch directly or by contacting our Head Office on 01344 753 105.

When a serious complaint is received verbally
You should be advised that you must submit a written summary of the nature of your complaint following any initial contact which may have been made already.

You should be advised that the Manager will acknowledge receipt of your written summary in writing within 3-days and that he/she will then provide a formal response to your complaint, both verbally and in writing, within 14-days from receipt of your letter following a review/enquiry into the matter/s raised.

If you remain dissatisfied by the Manager’s response you should confirm to the Manager the reasons in writing. The Manager will then refer the matter, including your initial correspondence, to the Director responsible for that office/department who will then carry out an impartial review of your complaint.

Following the conclusion of this review a final response or proposal will be made verbally and in writing to you within 7-days. The letter should advise you that (a) it is a final letter and (b) if you remain dissatisfied the matter may be referred by you to the Ombudsman although this must be done within 6-months from the date of this letter.
Last updated at 2:10 PM 25/05/2012 by Lee Glome

Awards won by Romans, Lower Earley RG6 5SY


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