0% lettings valuation accuracy
11% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
20th Dec 2021
reviewed by 'Tracey Lambert'
15th Nov 2021
reviewed by 'Christian Anthony Terry'
17th Jun 2021
reviewed by 'Mark'
19th Jan 2021
reviewed by 'Former tenant'
29th May 2019
reviewed by 'Farnboroughrenter'
5th Jun 2018
reviewed by 'Unhappyrenter'
Opening Hours
Address
Romans
67 Victoria Road
Farnborough
Hampshire
GU14 7PL
01252 550 800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 11% | £750 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 1 | 20 | 11 | 6 | 0 | 11 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 12,2012
Jul 12,2012
0
people found
this helpful
this helpful
Matthew is very proactive, very professional and informative. I could not wish for a better letting agent. He is a top class.
Judy King from the Reading Branch is another is also excellent in handling all the tennant request on my behalf. She is good ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2012
Jul 11,2012
0
people found
this helpful
this helpful
Firstly I bought a property as a Buy To Let and was kept constantly informed of suitable properties on the market. From the viewing of the property I actually bought, conducted by Harry Gray, I was contacted on a regular basis to keep me updated ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01,2012
Jul 01,2012
0
people found
this helpful
this helpful
I am quite happy. The garden up keep could be imforced a little more...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30,2012
Jun 30,2012
0
people found
this helpful
this helpful
Stephen Mount from Romans has always given me excellent service in managing the proprty in Farnborough.
The tenants found by the agency and their overall management of the property is second to none....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 28,2012
Jun 28,2012
0
people found
this helpful
this helpful
Stephen Mount was our quarterly property inspection person from Romans. I would to state that it was always a pleasure to deal with Stephen for the entire time that we have been with Romans. He was always courteous, polite and on time for the inspections. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2012
Jun 27,2012
0
people found
this helpful
this helpful
Very pleased with Romans. Continue to find them to be very contactable and responsive to any of my needs....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2012
Jun 22,2012
0
people found
this helpful
this helpful
Stephen Mount has been our property manaager for a number of years and we have always appreciated his professional manner when dealing with us and our property.
He has always been readily available to handle any concern we may have and has efficiently dealt with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2012
Jun 19,2012
0
people found
this helpful
this helpful
Harry showed us round a number of property's and each time we found him to be professional but extremely personable and approachable. Harry has remained in contact through the duration of our purchase, keeping us up to date every step of the way, and going ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 16,2012
Jun 16,2012
0
people found
this helpful
this helpful
Routine property visit - efficient and time saving visit that allowed me to continue with my daily routines. I know that hands are tied what comes to property improvements/maintenance so all in all satisfied with the service I have received....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2012
Jun 15,2012
0
people found
this helpful
this helpful
A seamless exercise having my property managed by Stephen. We understand each other and what we expect from our own input to the letting of the property, very happy....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2012
Jun 12,2012
0
people found
this helpful
this helpful
Always contacts me if there are any problems asking for go ahead to proceed...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 08,2012
Jun 08,2012
2
people found
this helpful
this helpful
My property is fully managed by Stephen and his co-workers. The service has been good and consistent in all aspects. Where issues have arisen with the maintenance of the property then this has been brought to my attention and more often than not I have ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 07,2012
Jun 07,2012
0
people found
this helpful
this helpful
The agent visited us on 2 separate house inspections, whilst he was here he checked all of the rooms and asked if there were any problems. On the first occasion we had one slight problem with a window, which he quickly arranged to be rectified. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2012
Jun 06,2012
0
people found
this helpful
this helpful
I have used Romans for both selling & buying in the past so that in itself speaks volumes that I would use them again, but I have to say that they have surpased even their very high standards this time.
James Linder was my first point ...
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2012
May 15,2012
0
people found
this helpful
this helpful
I found that Matthew, and Romans in Wokingham, were both courteous and professional at every stage of the process of selling my property.
They clearly know their job, and the area, very well, and I have been very impressed with their approach.
The sale went ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2012
May 14,2012
0
people found
this helpful
this helpful
We approached Romans with a view of renting a house they had advertised in Farnborough. Graham Jennings dealt with us from start to finish and helped us massively find the house required for us as a family so we have turned from prospective customer to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 11,2012
May 11,2012
1
people found
this helpful
this helpful
This is my second year of using Romans, to help find tennants for my property. The first year was a hige success and I awas very happy with the servic e. This year has been slightly different. Garham, I felt never kept me in the ...
read full review
read full review
What agent could do to change your mind?
As mentioned above, at the moment I would be very honest if anyone asked me about the Branch service, so its a very 50/50 thought at the moment.Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 11,2012
May 11,2012
0
people found
this helpful
this helpful
We purchased a house through Romans and found them very good overall. Our sales negotiator was particularly helpful. He was prompt and punctual and always returned calls quickly if a message was left. Since we were wanting to relocate to Farnborough and we didn't live ...
read full review
read full review
Was this helpful?
Yes
Yes
May 11,2012
May 11,2012
0
people found
this helpful
this helpful
I have always found Romans to be pr0-active and dynamic - if a job needs sorting, they sort it. I have mostly worked recently with Elizabeth Morgan; she is customer focused and develops strong rapports - she engenders confidence due to her diligence, ability ...
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2012
May 09,2012
0
people found
this helpful
this helpful
Steven has been managing my property since 2008. He is very professional in his approach and gives me sound advice when asked for regarding the property. I am very pleased with his service. I value his common sense approach and the effective manner in which he ...
read full review
read full review
Was this helpful?
Yes
Yes
May 05,2012
May 05,2012
0
people found
this helpful
this helpful
I told Sean that i was looking for a 3 bed house that needed some attention under the 200 - 205k mark, he showed me a number of properties that fitted the criteria but none of them really appealed to me as they lacked the character that ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2012
May 02,2012
0
people found
this helpful
this helpful
Jodie was very helpful from start to finish even chasing up queries on our behalf. She returned calls when she said she would and kept us informed every step of the way....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2012
Apr 30,2012
0
people found
this helpful
this helpful
Stephen has provided extremely helpful input and has provided liasion and a buffer between the unreasonable expectations of a difficult tenant and the unreasonable aspirations of the landlord. I'm very grateful for his advice on how to proceed and which measures to take or delay.
...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2012
Apr 25,2012
0
people found
this helpful
this helpful
He was extremely helpful and polite and even went to the trouble of sending us photographs of the new fence, by
e-mail, when it had been erected....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2012
Apr 25,2012
0
people found
this helpful
this helpful
General communications have been good, however upon taking up residency of the property we were not informed of the ceiling fan and the requirement to have it turned on low at all times in order to prevent condensation from building up on the windows and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 13,2012
Apr 13,2012
0
people found
this helpful
this helpful
Me and my partner were looking for a property to rent in the local area,we saw 83b mytchett road on rightmove and we straight away called Romans up to arrange a viewing. The phone was answered by a polite and helpful lady who introduced ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16,2012
Mar 16,2012
2
people found
this helpful
this helpful
I can honestly say that I would not reccoment Romans to anyone. The negotiator (Jodie Kelly) in my words was totally unhelpful. She did not come across as helpful or prepared at all. A few examples of this are:
1. When looking round the property she ...
read full review
read full review
What agent could do to change your mind?
Please see above.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 22, 2012
View all comments
(1)
“I note your posting and I am sorry to see you are experiencing issues with our service. We work with many customers on a daily basis and by far the majority experience good customer service. However, as with any organisation, sometimes things do go wrong. That is why we have a complaints procedure to deal with problems when they occur. As such I would like to invite you to contact me directly to discuss your concerns. My contact details are 01344 404717 martin hembra ...
Mar 13,2012
Mar 13,2012
0
people found
this helpful
this helpful
After a particularly turbulent start to the New Year, resulting in my having to find another property and quickly, I was so relieved to find that dealing with the staff at Romans was an absolute pleasure. Taking account of the fact that my application was ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2012
Feb 10,2012
0
people found
this helpful
this helpful
Romans Farnborough have provided an excellengt service. All calls returned. House sold in a week - can't get better than that...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 07,2012
Feb 07,2012
0
people found
this helpful
this helpful
From the first viewing around our new home we found all the staff at Romans polite, knowledgeable and approachable.
We felt comfortable with them and that we could be open and honest. When dealing with staff at Romans via email and telephone, any queries or ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
