Romans
Basingstoke, RG21
4.3/5, 95 reviews
86% recommended
100% lettings valuation accuracy
73% lettings fee satisfaction

Property Features

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Latest Reviews

View all Reviews 95
28th Mar 2024
reviewed by 'Petronela'
“Amber was amazing! She sort out our problem we had when we couldn't get hold of our landlord to receive ......”
7th Feb 2024
reviewed by 'B'
“Amber has been absolutely amazing at sorting out a problem we had when we couldn't get hold of our own ......”
12th Jan 2024
reviewed by 'David'
“Mya and Yavis have been super helpful throughout the process of getting the rental property. They are always incredibly responsive ......”
23rd Nov 2023
reviewed by 'Amber'
“Mya has been exceptional throughout the whole process, she has made the renting process very smooth and easy, would recommend!...”
15th Nov 2023
reviewed by 'Fernanda'
“Very satisfied with how quick the manager Denise Hurn has solved my property issues. She is always so kind and ......”
14th Dec 2022
reviewed by 'Caroline'
“Happy to be home away from home.Thanks to Romans. Special thanks to my Manager Denise Burn,very kind and ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
2-3 Winton Square
Basingstoke
Hampshire
RG21 8EN
01256 317080

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 73% £700 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 1 26 8 14 0 5 0 3 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Really helpful and professional service, one of the only estate ......”

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Jun 23,2012
Minithumbup
By: 'AlexPetford'
Jun 23,2012
0 people found
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Really helpful and professional service, one of the only estate agents that contacted us about properties to let rather than having us do all the searching. Happy to pay the estate agents fees for Romans as they had actually done the leg work unlike all ...
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“Very pleased with the service provided by Romans. Mark also ......”

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Jun 17,2012
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Mark
By: 'Jill'
Jun 17,2012
0 people found
this helpful
Very pleased with the service provided by Romans. Mark also was very helpful. Lots of viewing and feedback. We felt confident that they would sell our property very quickly and they did. Professional service at all times. Many thanks to all of the Camberley Team!...
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“Elaine helped by providing a duplicate copy of my tenancy ......”

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Jun 12,2012
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Elaine
By: 'Dan'
Jun 12,2012
0 people found
this helpful
Elaine helped by providing a duplicate copy of my tenancy agreement together with a covering letter validating its authenticity as required in support of my wife's visa application. A quick and friendly response from Elaine as always!!...
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“Elaine was very helpful in negotiating a settlement with a ......”

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May 30,2012
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Elaine
By: 'Nigel'
May 30,2012
0 people found
this helpful
Elaine was very helpful in negotiating a settlement with a neighbour who had damaged the ceilings of our flat when carrying out bathroom renovation to his flat above. This gentleman was difficult to deal with and reluctant to fullfill his resposibilities. Elaine dealt with it ...
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“Lynn's service has always been consistently professional, helpful and efficient. ......”

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May 25,2012
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Lynn
By: 'Louise'
May 25,2012
0 people found
this helpful
Lynn's service has always been consistently professional, helpful and efficient. She is the first person I contact at Romans for advice or action as I know there will always be a quick and positive outcome. She is a credit to Romans!...
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“Found Romans to be very professional & extremely helpful in letting ......”

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May 15,2012
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By: 'Steve'
May 15,2012
1 people found
this helpful
Found Romans to be very professional & extremely helpful in letting my property...
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“I contacted Romans looking for a quick sale. They were ......”

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May 09,2012
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Charles
By: 'Amy'
May 09,2012
1 people found
this helpful
I contacted Romans looking for a quick sale. They were prompt in arranging a valuation and by the end of the day had viewings lined up. The property sold within the first viewing and when negioating an offer, Charlie in particular was extremely helpful and ...
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“During the weekend I came home to find my electricity ......”

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May 01,2012
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Elaine
By: 'Michael'
May 01,2012
1 people found
this helpful
During the weekend I came home to find my electricity out. After a quick search I found that it was my boiler that was fusing the electricity. First thing on Morning morning I telephone Elaine Hawkins at Romans (Basingstoke) to discuss the issue. I also ...
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“We had a major property accident occur when we were 11000 ......”

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Apr 28,2012
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Elaine
By: 'Martin'
Apr 28,2012
1 people found
this helpful
We had a major property accident occur when we were 11000 miles away and could do nothing our selves because of the distance and 12 hour time difference. Elaine took over the whole project: from informing us, our insurers, dealing with them, the local water company,calling ...
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“I live and work in Saudi and rent out my ......”

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Apr 25,2012
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Elaine
By: 'Kate'
Apr 25,2012
0 people found
this helpful
I live and work in Saudi and rent out my property in Hook through Romans. I have complete faith in Elaine to always follow up on my queries and questions, no matter how trivial they seem. She is efficient and ever helpful and I would ...
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“Nick Badger and Nick Billson have been fantastic throughout the ......”

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Apr 22,2012
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Nick
By: 'themoores'
Apr 22,2012
1 people found
this helpful
Nick Badger and Nick Billson have been fantastic throughout the various stages of both selling our property and buying a romans property. They have kept us informed throughout the entire process and are both professional and personable. They have made a complicated process relatively straight ...
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“Romans as a whole were very efficient in getting our ......”

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Apr 16,2012
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Charles
By: 'Nicole'
Apr 16,2012
0 people found
this helpful
Romans as a whole were very efficient in getting our property on the market. Photos and floor plans were created and approved quickly and the write-up of our property did a great job in selling its best features. The staff at Romans, especially Charles Rafferty, ...
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“Lynn prepared the agreement and facilitated a speedy signature and ......”

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Mar 22,2012
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Lynn
By: 'Tony'
Mar 22,2012
1 people found
this helpful
Lynn prepared the agreement and facilitated a speedy signature and authorisation process. Lynn was flexible in being prepared for me to meet her in the office to sign the agreement and therefore ensure the handover date was not compromised....
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“We found Elaine helpful, friendly, caring and at all times ......”

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Mar 17,2012
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Elaine
By: 'Hannah'
Mar 17,2012
0 people found
this helpful
We found Elaine helpful, friendly, caring and at all times professional....
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“Romans are very thorough. Lynne in particular who deals with ......”

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Mar 15,2012
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Lynn
By: 'Chris'
Mar 15,2012
0 people found
this helpful
Romans are very thorough. Lynne in particular who deals with admin, is excellent, friendly and utterly reliable. Robert has also kept us up to date and given feedback about viewings. Sometimes the turnover of staff means you deal with someone new each time you call, ...
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“Elaine and her team are professional and helpful in managing ......”

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Mar 09,2012
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Elaine
By: 'John'
Mar 09,2012
0 people found
this helpful
Elaine and her team are professional and helpful in managing the letting of our property. They are very customer focused, knowledgeable and quick to address any issues....
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“During our purchase through Romans, two specific members of the ......”

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Mar 07,2012
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Charles
By: 'thatcharlie'
Mar 07,2012
0 people found
this helpful
During our purchase through Romans, two specific members of the team stand out and showed a considerable level of excellent customer service, which is not often seen in this industry. Charles Rafferty was our initial contact and the first impressions were excellent. He was very ...
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“I have always found Lynn & Elaine to be a very ......”

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Mar 07,2012
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Lynn
By: 'M'
Mar 07,2012
0 people found
this helpful
I have always found Lynn & Elaine to be a very friendly affable lady who has welcomed me visiting the branch and has dealt promptly with my issues and concerns....
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“I have overall been rather impressed with Romans Lettings Department ......”

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Mar 01,2012
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Jacqueline
By: 'LM'
Mar 01,2012
1 people found
this helpful
I have overall been rather impressed with Romans Lettings Department in Basingstoke. I have to make a special mention to Jacqueline Cooney who has been very helpful and friendly throughout the process. All my questions and concerns were dealt with very promptly via phone or ...
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“I'm looking to possibly rent my house out, but have ......”

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Feb 29,2012
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By: 'James'
Feb 29,2012
1 people found
this helpful
I'm looking to possibly rent my house out, but have little idea what I'm doing. Rob popped over and chatted me through my options. He's called me at the exact times on the exact days he said he would. I've not had that elsewhere and ...
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“My wife and I bought 2 properties to rent last year ......”

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Feb 27,2012
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Elaine
By: 'Kevin'
Feb 27,2012
0 people found
this helpful
My wife and I bought 2 properties to rent last year and we had Romans in to do a full cover on the properties. I have to say one of the properties has raised a few issues and I have been dealing direct with Elaine Hawkins ...
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“Highly professional, good knowledge, with good communication and honest. This ......”

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Feb 19,2012
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Charles
By: 'D'
Feb 19,2012
1 people found
this helpful
Highly professional, good knowledge, with good communication and honest. This is the only agent in this area I will use. They made the process of securing this property easy....
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“Excellent communication, especially dealing with some specific requests I had. ......”

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Feb 18,2012
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Katherine
By: 'Lorna'
Feb 18,2012
3 people found
this helpful
Excellent communication, especially dealing with some specific requests I had. Very efficient at sorting out some last minute difficulties to a satisfactorary conclusion. I certainly have the impression that Katherine is a dedicated hard working and committed member of staff. A real asset to the ...
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“Charles was excellent, we drove by the property to see ......”

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Feb 17,2012
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Charles
By: 'Steve'
Feb 17,2012
6 people found
this helpful
Charles was excellent, we drove by the property to see if it suited our needs before arranging a viewing - Charles made a significant effort to come straight out to enable us to view was much appreciated as we were due to travel back to ...
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“When purchasing our property, Carly Eaton was very helpful throughout ......”

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Jan 22,2012
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Carl
By: 'Stephanie'
Jan 22,2012
1 people found
this helpful
When purchasing our property, Carly Eaton was very helpful throughout keeping us up to date with any developments that were taking place. She was also very helpful when arranging extra viewings and with extra calls we made to ask questions....
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“Excellent service continues with regular contact for both Landlord and ......”

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Nov 03,2011
Minithumbup
By: 'Malcolm'
Nov 03,2011
1 people found
this helpful
Excellent service continues with regular contact for both Landlord and Tenants. Regular inspections mean that we are confident that the agents are fully aware iof any issues that may arise. We are very satisfied with the service that we receive....
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“Great experience Had needed to Let my house as couldn't ......”

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Sep 23,2011
Minithumbup
By: 'Jimmy'
Sep 23,2011
2 people found
this helpful
Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart ...
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“Great experience Had needed to Let my house as couldn't ......”

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Sep 22,2011
Minithumbup
By: 'Jimmy'
Sep 22,2011
1 people found
this helpful
Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart ...
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“I have used various Romans branches over the last 4 years, ......”

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Jun 06,2011
Minithumbup
By: 'Ali'
Jun 06,2011
0 people found
this helpful
I have used various Romans branches over the last 4 years, in my capacity as Property Manager for a company that provides services to people with disabilities, and have found them to be helpful and honest each time. I have had very few issues in the 15 ...
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“Terrible service manned by incompetent staff. Whatever you do, do ......”

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May 11,2011
Minithumbdown
By: 'Still'
May 11,2011
2 people found
this helpful
Terrible service manned by incompetent staff. Whatever you do, do not rent through Romans. They have been nothing but bad, turning up unannounced, not passing on messages and we're still waiting for our deposit back after moving out a month ago. I will never go ...
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By: John Sumner
May 17, 2011
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I am sorry to hear you are disappointed with Romans and I would like to understand what has happened. We have formal complaint channels to resolve problems, so I would appreciate it if you would contact me directly to discuss your experience. I can be called on 0118 9538715 or e-mail [email protected] I look forward to hearing from you. Regards, John Sumner - Regional Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Romans, Basingstoke RG21 8EN



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