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    Cheryl
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    Phillipa
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    Hazel Wray
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    Nick
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    Stephen Woods
No description available.
Roger Platt

Queen St Maidenhead
Berkshire
SL6 1NB

01628 773333
May 19,2017
Minithumbdown
By:
May 19,2017
0 people found
this helpful
Terrible service from Michael and Petra. Lack of communication, badly managed from the beginning. Almost lost a sale for vendors....
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May 04,2017
Minithumbdown
Hazel Wray
By:
May 04,2017
0 people found
this helpful
If you want to be treated as a respected customer, Who would want to use Roger Pratt again letting , Word of warning don't use unless you really want the house and it's not on with another agent. The administration staff have no formal customer service training, and I would describe them as second hand car dealers, desperate to get the deal on the table, then drop you like a stone. They lie about your accountant getting back to them, saying they haven't when they have they blame the tenant re...
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Comment on agent fees
Very expensive.
Was this helpful? Yes
Apr 29,2017
Minithumbdown
By:
Apr 29,2017
0 people found
this helpful
The people who work here are awful. I would NEVER want to rent with them again. They are unhelpful, rude and they can't be bothered to do their jobs to even a good standard. When you ring them up they sound rude and bored and it feels like they genuinely don't care about you as a customer. I would say to anyone who is even slightly interested in doing business with them to run a mile, they definitely don't deserve your time or money. Absolutely poor, they all need to be retrained....
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Jul 23,2016
Minithumbdown
By:
Jul 23,2016
3 people found
this helpful
Absolutely disgusted with this letting agency. Been harassed non stop when leaving a property, mostly given no notice of viewings and spoken rudely to on the phone by agency staff. Often only given 10 minutes notice for a viewing or simply been walked in on. Extremely unimpressed with how we have been treated, if I could have given less than 1 star I would have. When rang to ask why a viewing was late as we had to be present for viewing we were simply told it was cancelled, after waiting 30 minu...
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Comment on agent fees
Highest agency fees in the area!
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Jun 17,2016
Minithumbup
Stephen Woods
Hazel Wray
By:
Jun 17,2016
0 people found
this helpful
Stephen Woods at Head Office was exceptionally helpful and polite. Managing to sort out problems created by the accounts department in a quick and efficient way. Re Hazel Wray she has always been very fair, informative polite and friendly when dealing with my property and I would have no issue recommending her to friends....
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Comment on agent fees
The Fees I agreed with Hazel are Fair for both sides
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May 20,2015
Minithumbdown
Hazel Wray
By:
May 20,2015
7 people found
this helpful
I would advise you to avoid Roger Platt Maidenhead as their service was appalling. Please be careful when signing on the contract as they rush you to sign whilst trying to hide cost implications. They would contact you actively when they are trying to win contract but they ignore you when there is no benefit to them. I couldn't believe it when they lost the keys for the property! They would never apologise and just say that they have the record of giving back the keys to me, when they don't even...
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May 15,2015
Minithumbup
Nick
By:
May 15,2015
0 people found
this helpful
I was extremely impressed with Roger Platt throughout my dealings with them - all the properties they presented were suitable for my requirements and clearly time had been taken to present the facts in all cases. There were no instances where I arrived at a property which looked nice online, only to find it next to the M4 for example (as happened with Prospect estate agents). On finding a house that we loved, Nick from the Maidenhead office was readily available at all times and contacted us r...
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Apr 19,2015
Minithumbdown
Hazel Wray
By:
Apr 19,2015
4 people found
this helpful
Absolutely appalling. As I had had a bad experience with another agency who had not been able to get maintenance done, I used this as a test. Hazel Wray (M.A.R.L.A.) came around to view my flat and made a lot of promises about getting a list of necessary maintenance done during the void before the new tenants moved in. She also assured me that their maintenance was managed locally and that she had a handyman on call who could come around and do it. Although there was a gap of several weeks du...
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What agent could do to change your mind?
Either honour any promises made by you in order to get an agreement or else don't make any promises which you do not intend to keep. In either case, stop telling lies just to get clients to sign.
Attached Files
Comment on agent fees
Months afterwards, after following their complaints procedure, they agreed to refund my fees. That was 5 years ago and I am still waiting.
Was this helpful? Yes
Nov 14,2014
Minithumbdown
By:
Nov 14,2014
4 people found
this helpful
This letting agency are criminal. They kept so much from us before moving in and they failed to inform us about that the property was on the market for sale. They were rude on the phone and failed to treat our issues seriously. When wanting to end the contract they said we couldn't even though their head office said we could. Awful agency. They should be investigated by watchdog...
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Oct 21,2014
Minithumbdown
By:
Oct 21,2014
3 people found
this helpful
The nuances of an unregulated industry are clearly not lost on this conveniently lethargic agent. Leave a life altering decision in the hands of these people, and woe betide you....
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Aug 18,2014
Minithumbdown
By:
Aug 18,2014
4 people found
this helpful
My opinion of Roger Platt, Maidenhead lettings. Whilst the Letting of my property went smoothly, there have been 'a catalogue of errors' and persons/departments blaming each other. New tenants moved in on 06/08/2014. Roger Platt had all the monies. Apparently, the monies due to me (less their fees) should have been paid to me before the new tenants moved in? they tell me 'no' it is once the keys are handed over!. They advised me the monies was with their accounts team for payment to me via BAC...
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What agent could do to change your mind?
Ensured that monies were paid to me on time and correctly
Attached Files
Comment on agent fees
Given the \'catalogue of errors\' as described above, I think that they should compensate me for this problem that was their fault and nothing to do with me? At the moment I have a \'lack of trust\' in hoping that they can fulfil their obligations for the future months and the full term of the tenancy correctly?
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
40% customers were satisfied with fees 80% accuracy of agent's valuations
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Cheryl  - upload your photo Cheryl
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Hazel Wray - upload your photo Hazel Wray
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Nick  - upload your photo Nick
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Stephen Woods - upload your photo Stephen Woods
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