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Roger Platt

25-29 Queen Street Maidenhead, Slough
Berkshire
SL6 1NB

01628 773333

Jul 10,2012
Minithumbdown
By:
Jul 10,2012
5 people found
this helpful
Form the start Roger Platt was a disappointment! Rang up to join property alert list and gave a pretty comprehensive description of what we wanted - they sent literally every property in the price range - not taking into account any of our requests. After that one email we received no other alerts. Every time I spotted something good on the website I would ring them to arrange a viewing and they would simply add me to the diary ¢â‚¬â€œ not asking any questions about what we looking for,...
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What agent could do to change your mind?
1) Have one agent responsible for a customer and their search 2) Take property needs and wants seriously and send the relevant properties - don¢â‚¬â„¢t send them all! We can¢â‚¬â„¢t be bothered to trail through them if you can¢â‚¬â„¢t be bothered to send us the most suitable 3) If a customer rings up interested in a property make a note of it and do everything you can to ensure they can view the property and know all about the status of the property - at the end of the day you could make a sale 4) Acknowledge your Saturday girl; sit her down and inform her about all properties. Make time to show her around so she is equipped with the right tools to answer simple questions and get the job done 5) Ring every potential customer back 6) Selling is not rocket science; it¢â‚¬â„¢s all about customer service and you barely have any!
Was this helpful? Yes
Feb 06,2012
Minithumbdown
By:
Feb 06,2012
3 people found
this helpful
Disappointing experience. No follow up, had to call twice to confirm property details. I was told both times that an email will be sent shortly but none arrived. Called third time to get the details on the phone. After viewing, made the offer. Financial details received about moving in monies and boy they are expensive...never paid that much for admin+credit check+inventory. £500 just to move in is a joke...withdrew the offer...
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What agent could do to change your mind?
Reduce fees, improve communication
Was this helpful? Yes
Sep 08,2010
Minithumbdown
By:
Sep 08,2010
3 people found
this helpful
They are timewasters. I offered to pay six months in advance. There was one property that I particularly wanted to see and the agent who took my details said she would try to arrange a viewing but this might be difficult as it was tenanted. She did not ring me back. I contacted her again a few days later. Again she said she would try to arrange a viewing but did not ring me back. After two weeks I still had not viewed the property. Then another agent there told me that there had been view...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Awards won by Roger Platt, Slough SL6 1NB

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