Robertson Smith & Kempson - Ealing, London, W5

Name: Robertson Smith & Kempson
Address: 15 The Mall, London, UK
Telephone: 02081667639
Rating: 3.50

8 reviews 3.5/5 rating

75% valuation accuracy
63% recommend
88% fee satisfaction

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Altin Ismaili
Mark Sweeney
Molly

No description available.

Robertson Smith & Kempson

15 The Mall Ealing, London
Greater London
W5 2PJ

02081667639

Website not available

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Properties for rent

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Customer Reviews

Showing 1-8 of 8

5 Star Review

Mar 23,2017

Molly

Altin Ismaili

By: 'Andrew'

Mar 23,2017

Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W5

Lettings (as a Landlord)
Postcode: W5

0 people found
this helpful

As a Landlord the whole team at the Ealing branch, especially Molly, Altin and supported by Phil did a first-class job. I was kept informed at all times. They successfully found a corporate client during in the traditionally quiet Christmas period. I would highly recommend RSK....
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Comment on agent fees

Fees are in line with the market.

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By: Marilyn

Mar 27, 2017

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Dear Andrew, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

1 Star Review

Feb 17,2017

By: 'Ex client'

Feb 17,2017

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W13

Lettings (as a Landlord)
Postcode: W13

1 people found
this helpful

Known RSK for a number of years but have found them extremely unresponsive when tenancy goes wrong and frankly very disappointing....
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By: Marilyn

Feb 17, 2017

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Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

1 Star Review

Apr 08,2016

By: 'Unfair terms, ignorant towards tenants'

Apr 08,2016

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W13

Lettings (as a Tenant)
Postcode: W13

3 people found
this helpful

RSK have serious difficulties finding a tenant for an immaculately presented 1 bedroom flat in Ealing after 8 weeks of marketing it. Their contracts are heavily focused on landlord's rights, but tenants have very little say, they make tenants pay for all fees associated with early termination and treat you with disrespect and ignore your emails and texts (until an official complaint is raised) as soon as the fees and rent was paid, though make very little effort to help renting out the flat as ...
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Comment on agent fees

n/a

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3 people found
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By: Marilyn

Jun 24, 2016

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Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office, I am head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

5 Star Review

Feb 12,2016

Altin Ismaili

By: 'Alizaeh'

Feb 12,2016

Services: Lettings (as a Landlord)
Rent PCM: £1875
Would you recommend?: Yes
Postcode: W5

Lettings (as a Landlord)
Rent PCM: £1875
Postcode: W5

0 people found
this helpful

I've had a positive experience with Altin. He has been very prompt with his replies and quick to send through required documents. He has also been professional and friendly throughout. I would recommend his services to other landlords seeking tenants....
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Comment on agent fees

Good.

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By: Marilyn

Feb 17, 2016

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Hello, I am the Customer Services Manager here at Robertson Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

4 Star Review

Dec 16,2014

Michaela Tong

By: 'Ann'

Dec 16,2014

Services: Lettings (as a Landlord)
Sold price: £499999
Would you recommend?: Yes
Postcode: W5

Lettings (as a Landlord)
Sold price: £499999
Postcode: W5

0 people found
this helpful

As a new landlady it took a while to understand how the process worked and what sort of tenant I was looking for. However, eventually I ended up with delightful tenants on a 2 year fixed term. Micaela was doggedly persistant. Andrew efficient and helpful in collecting the enormous amount of verification required with four tenants with a long term let. In the event one month and one week after putting the house on the market, in what I was told is a difficult time of year, the tenants moved in...
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Comment on agent fees

RSK fees are higher than other agents by 1 or 2%.

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By: Marilyn Plews

Dec 22, 2014

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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

5 Star Review

Oct 09,2014

Andrew Healy

By: 'Nikki'

Oct 09,2014

Services: Lettings (as a Tenant)
Rent PCM: £2500
Would you recommend?: Yes
Postcode: W5

Lettings (as a Tenant)
Rent PCM: £2500
Postcode: W5

0 people found
this helpful

Andrew constantly went above and beyond to ensure that our transition was as smooth as possible. This included repeatedly working late in evening and even making phone calls on our behalf from the airport during his own leave. We have been thoroughly impressed by his professionalism, humour and friendly attitude throughout the whole process and have really appreciated his support and reassurance during this stressful time. I couldn't recommend Andrew enough....
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Comment on agent fees

Very happy with paying fees, especially as Andrew continuously went above and beyond.

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By: Marilyn Plews

Oct 14, 2014

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Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

2 Star Review

Sep 03,2014

By: 'Landlordy'

Sep 03,2014

Services: Lettings (as a Landlord)
Rent PCM: £1700
Would you recommend?: No
Postcode: W5

Lettings (as a Landlord)
Rent PCM: £1700
Postcode: W5

0 people found
this helpful

Pretty hopeless. I don't think we will be using them again First the good ... We've used them for quite a few years & they have generally found tenants very quickly - that's really really important. All the tenants they've found have been excellent - that's really important. Now the not so good ¢â‚¬Â¦ Once they've found the tenants, the process seems to be complete carnage. With about a day before the tenants are supposed to move in, references haven't been completed, the ...
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What agent could do to change your mind?

Have a simple (e.g. 5-step) process for going from finding tenants to getting them into the property - gathering references, issuing the contract, etc. Provide a contract early. Communicate better, each step of the way. Treating landlords like customer, not a massive inconvenience.

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By: Marilyn Plews

Sep 04, 2014

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Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

5 Star Review

Aug 27,2014

By: 'Maria'

Aug 27,2014

Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: TW8

Lettings (as a Landlord)
Rent PCM: £1450
Postcode: TW8

0 people found
this helpful

I am very pleased with the service offered by RSK, this is the second time I use this company to market my property and they have always been very efficient, professional and trustworthy. On this occasion they have achieved a very good rental price for my property and they have done all paperwork very promptly and professionally. I would recommend their services to anybody, and I will definitely use them in the future again....
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By: Marilyn Plews

Sep 04, 2014

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Areas covered

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Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

88% customers were satisfied with fees 75% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £499,999
Max: £499,999

Letting

Min: £0
Max: £499,999

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

4	2	1	1	0	0	0	0	0	0

Altin Ismaili
2 reviews

About Altin No description set View full profile

Mark Sweeney
0 reviews

About Mark No description set View full profile

Molly
1 reviews

About Molly No description set View full profile

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Fees

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Complaints Procedure

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Awards won by Robertson Smith & Kempson, London W5 2PJ

Branch rankings

Overall

#4468 out of 26270 branches in the UK
#4 out of 8 in Best Robertson Smith & Kempson Branches

Estate Agents Rankings

#30 out of 68 estate agents in W5
#3479 out of 4564 estate agents in London
#51 out of 69 estate agents in Ealing

Letting Agents Rankings

#12 out of 68 letting agents in W5
#854 out of 4564 letting agents in London
#15 out of 69 letting agents in Ealing