5 star

4

4

4 star

1

1

3 star

0

2 star

1

1

1 star

2

2

Customer Reviews

Showing 1-8 of 8

5 Star Review

Mar 23,2017

Molly

Altin Ismaili

By: 'Andrew'

Mar 23,2017

Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W5

Lettings (as a Landlord)
Postcode: W5

0 people found
this helpful

As a Landlord the whole team at the Ealing branch, especially Molly, Altin and supported by Phil did a first-class job. I was kept informed at all times. They successfully found a corporate client during in the traditionally quiet Christmas period. I would highly recommend ...
read full review

Comment on agent fees

Fees are in line with the market.

Comments (1) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: Marilyn

Mar 27, 2017

View all comments (1)

Dear Andrew, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

1 Star Review

Feb 17,2017

By: 'Ex client'

Feb 17,2017

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W13

Lettings (as a Landlord)
Postcode: W13

1 people found
this helpful

Known RSK for a number of years but have found them extremely unresponsive when tenancy goes wrong and frankly very disappointing....
read full review

Comments (1) Report abuse Print review

1 people found
this helpful

Was this helpful?
Yes

By: Marilyn

Feb 17, 2017

View all comments (1)

Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

1 Star Review

Apr 08,2016

By: 'Unfair terms, ignorant towards tenants'

Apr 08,2016

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W13

Lettings (as a Tenant)
Postcode: W13

4 people found
this helpful

RSK have serious difficulties finding a tenant for an immaculately presented 1 bedroom flat in Ealing after 8 weeks of marketing it. Their contracts are heavily focused on landlord's rights, but tenants have very little say, they make tenants pay for all fees associated with early termination ...
read full review

Comment on agent fees

n/a

Comments (1) Report abuse Print review

4 people found
this helpful

Was this helpful?
Yes

By: Marilyn

Jun 24, 2016

View all comments (1)

Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office, I am head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

5 Star Review

Feb 12,2016

Altin Ismaili

By: 'Alizaeh'

Feb 12,2016

Services: Lettings (as a Landlord)
Rent PCM: £1875
Would you recommend?: Yes
Postcode: W5

Lettings (as a Landlord)
Rent PCM: £1875
Postcode: W5

0 people found
this helpful

I've had a positive experience with Altin. He has been very prompt with his replies and quick to send through required documents. He has also been professional and friendly throughout. I would recommend his services to other landlords seeking tenants....
read full review

Comment on agent fees

Good.

Comments (1) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: Marilyn

Feb 17, 2016

View all comments (1)

Hello, I am the Customer Services Manager here at Robertson Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

4 Star Review

Dec 16,2014

Michaela Tong

By: 'Ann'

Dec 16,2014

Services: Lettings (as a Landlord)
Sold price: £499999
Would you recommend?: Yes
Postcode: W5

Lettings (as a Landlord)
Sold price: £499999
Postcode: W5

0 people found
this helpful

As a new landlady it took a while to understand how the process worked and what sort of tenant I was looking for. However, eventually I ended up with delightful tenants on a 2 year fixed term. Micaela was doggedly persistant. Andrew efficient and helpful in ...
read full review

Comment on agent fees

RSK fees are higher than other agents by 1 or 2%.

Comments (1) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: Marilyn Plews

Dec 22, 2014

View all comments (1)

Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

5 Star Review

Oct 09,2014

Andrew Healy

By: 'Nikki'

Oct 09,2014

Services: Lettings (as a Tenant)
Rent PCM: £2500
Would you recommend?: Yes
Postcode: W5

Lettings (as a Tenant)
Rent PCM: £2500
Postcode: W5

0 people found
this helpful

Andrew constantly went above and beyond to ensure that our transition was as smooth as possible. This included repeatedly working late in evening and even making phone calls on our behalf from the airport during his own leave. We have been thoroughly impressed by his ...
read full review

Comment on agent fees

Very happy with paying fees, especially as Andrew continuously went above and beyond.

Comments (1) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: Marilyn Plews

Oct 14, 2014

View all comments (1)

Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

2 Star Review

Sep 03,2014

By: 'Landlordy'

Sep 03,2014

Services: Lettings (as a Landlord)
Rent PCM: £1700
Would you recommend?: No
Postcode: W5

Lettings (as a Landlord)
Rent PCM: £1700
Postcode: W5

1 people found
this helpful

Pretty hopeless. I don't think we will be using them again First the good ... We've used them for quite a few years & they have generally found tenants very quickly - that's really really important. All the tenants they've found have been excellent - that's ...
read full review

What agent could do to change your mind?

Have a simple (e.g. 5-step) process for going from finding tenants to getting them into the property - gathering references, issuing the contract, etc. Provide a contract early. Communicate better, each step of the way. Treating landlords like customer, not a massive inconvenience.

Attached Files

Comments (1) Report abuse Print review

1 people found
this helpful

Was this helpful?
Yes

By: Marilyn Plews

Sep 04, 2014

View all comments (1)

Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

5 Star Review

Aug 27,2014

By: 'Maria'

Aug 27,2014

Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: TW8

Lettings (as a Landlord)
Rent PCM: £1450
Postcode: TW8

0 people found
this helpful

I am very pleased with the service offered by RSK, this is the second time I use this company to market my property and they have always been very efficient, professional and trustworthy. On this occasion they have achieved a very good rental price for ...
read full review

Comments (1) Report abuse Print review

0 people found
this helpful

Was this helpful?
Yes

By: Marilyn Plews

Sep 04, 2014

View all comments (1)

Areas covered

Advertise on

allAgents Portal
OnTheMarket
Rightmove
Zoopla

Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

88% customers were satisfied with fees 75% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £499,999
Max: £499,999

Letting

Min: £0
Max: £499,999

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

4	2	1	1	0	0	0	0	0	0

Altin Ismaili
2 reviews

About Altin No description set View full profile

Mark Sweeney
0 reviews

About Mark No description set View full profile

Molly
1 reviews

About Molly No description set View full profile

Fees

No fees set.

Complaints Procedure

No procedure available.