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Robertson Smith & Kempson

38 The Broadway Ealing, London
Greater London
W5 2NP

020 8840 7677
Website not available

Properties for Sale
Properties to Rent

“ Great service... ”

May 07,2018
Minithumbup
By: 'Christian'
May 07,2018
0 people found
this helpful
I arrived in London to work in a contract position and stayed in a hotel at first. From there I got in contact with Robertson Smith & Kempson in Ealing, who efficiently helped me find a rented apartment that met my expectations in terms of ...
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By: Marilyn
May 10, 2018
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Dear Christian, We greatly appreciate you putting aside the time to submit a review about our Ealing Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...
Dec 04,2017
Minithumbup
By: 'Hugo'
Dec 04,2017
0 people found
this helpful
Great service, Kim Mellor has been our contact and has always done what was agreed and I have been kept informed and updated regularly on the property by her. She has been helpful and has had good and sensible advice for us when needed....
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Comment on agent fees
Reasonable, as we do not live locally it is worth it to be sure issues will be dealt with promtly if they arise
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By: Asma
Feb 14, 2018
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Dear Hugo, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Customer Relations Manager ...
Oct 20,2017
Minithumbup
By: 'Anne'
Oct 20,2017
0 people found
this helpful
Most important when you let a property is that it should be well managed and I must report how very pleased I am with the services of Kim Mellor, a member of RSK Ealing's Lettings Management team. Kim has been looking after my property ...
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Comment on agent fees
OK I suppose
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By: Asma
Oct 24, 2017
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Dear Anne, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Customer Relations Manager ...
Sep 23,2016
Minithumbdown
By: 'Rati'
Sep 23,2016
1 people found
this helpful
Appalling service, absolute nightmare and advice to avoid RSK like the plague. My estate agent *Presented me with numerous lies and deception right from the start. The only reason I purchased a property through RSK, was by negotiating with the vendor directly as they were* ...
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Comment on agent fees
Bad
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By: Marilyn
Oct 28, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Jul 04,2016
Minithumbdown
By: 'Katerina Ron'
Jul 04,2016
0 people found
this helpful
They are totally unproffessional. I had a very bad experience with them.They delayed us one week to move in the appartment in order to clean it proffessionally (stated in the contract also) it and when we got the keys the appartment was dirty!! Moreover ...
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What agent could do to change your mind?
Hidden costs in the agency fees.
Attached Files
Comment on agent fees
Hidden costs in the agency fees.
Was this helpful? Yes
By: Marilyn
Aug 09, 2016
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Dear Katerina, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Mar 07,2016
Minithumbdown
By: 'Very angry with RSK'
Mar 07,2016
10 people found
this helpful
We rented our flat out with Rsk at the end of the contract we told them that we did not wish to renew the contract as we were selling the flat and they went behind our back and forced the tenants to renew and threatened ...
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Apr 08,2014
Minithumbdown
By: 'Pat88'
Apr 08,2014
0 people found
this helpful
I booked a viewing for a flat i was looking to buy. I was told someone from the agency would be at the property the whole day and was told to just knock at the door. When i got there, there was nobody. I was 15...
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What agent could do to change your mind?
be polite.
Attached Files
Was this helpful? Yes
By: Marilyn
Apr 10, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Marilyn ...
Sep 09,2013
Minithumbdown
By: 'Alankey'
Sep 09,2013
2 people found
this helpful
Was taken for a ride, they took renewal fees for 9 years, even though not in contract. When asked to stop they threatened legal action. So much for customer loyalty....
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Was this helpful? Yes
Jan 03,2013
Minithumbdown
By: 'landlady123'
Jan 03,2013
5 people found
this helpful
This awful man who was "director" of lettings was abysmally rude and gave me absolutely NO insight into what my property may be worth as I was buying to let. Gary Smith was lovely however, in the sales office at The Mall. I\...
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By: Louise
Jan 14, 2013
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Robertson, Smith & Kempson. I am head of Customer Services here at Robertson, Smith & Kempson and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Oct 24,2011
Minithumbup
By: 'ReggieWillsbrooke'
Oct 24,2011
1 people found
this helpful
Excellent service all round. Particularly grateful for the additional effort put in by Gary Smith...
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By: Louise
Jan 03, 2012
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Hello, I am head of customer services here at Robertson, Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Louise ...
Oct 01,2010
Minithumbup
By: 'rahul'
Oct 01,2010
0 people found
this helpful
Lorna from RSK was excellent, patient with us, really looked after our interests and immediately came back when she found something that met our needs. She has been truly very transparent and nice with us....
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Was this helpful? Yes
Jul 24,2010
Minithumbup
By: 'HappySeller'
Jul 24,2010
0 people found
this helpful
Used RSK to sell my house, Charles was really friendly and knew what he was talking about. Was originally on with Foxtons who failed to find a buyer in 4 months, sold my house in 3 weeks with RSK. Would recommend (fees also cheaper than Foxtons were)....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 33% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £332,000
  • Max: £750,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 1 1 0 0 2 1 1 2

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Robertson Smith & Kempson, London W5 2NP

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