• claim your profile
    Gary Smith
  • claim your profile
    Paul Albeza
  • claim your profile
    Tanya Tayyib
No description available.
Robertson Smith & Kempson

38 The Broadway Ealing, London
Greater London
W5 2NP

020 8840 7677

Sep 23,2016
Minithumbdown
By:
Sep 23,2016
1 people found
this helpful
Appalling service, absolute nightmare and advice to avoid RSK like the plague. My estate agent was Tanya Tayyib. Presented me with numerous lies and deception right from the start. The only reason I purchased a property through RSK, was by negotiating with the vendor directly as Tanya was inefficient and untrustworthy. She was often 'away on sick leave' or 'on holiday' to excuse her slowness. I attempted to renegotiate my offer in light of Brexit, and received the most horrendously aggressive em...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
By: Marilyn
Oct 28, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Jul 04,2016
Minithumbdown
By:
Jul 04,2016
0 people found
this helpful
They are totally unproffessional. I had a very bad experience with them.They delayed us one week to move in the appartment in order to clean it proffessionally (stated in the contract also) it and when we got the keys the appartment was dirty!! Moreover they charged us extra costs which weren't agreeed from the first place and they do not accept the legal 6 months breaking close. We agreed in additional terms such as painting the appartment and they forgot to add it in the contract.. The terms i...
read full review
What agent could do to change your mind?
Hidden costs in the agency fees.
Comment on agent fees
Hidden costs in the agency fees.
Was this helpful? Yes
By: Marilyn
Aug 09, 2016
View all comments (1)
Dear Katerina, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Mar 07,2016
Minithumbdown
By:
Mar 07,2016
5 people found
this helpful
We rented our flat out with Rsk at the end of the contract we told them that we did not wish to renew the contract as we were selling the flat and they went behind our back and forced the tenants to renew and threatened to blacklist them. I dealt with Liam Rouse who went behind our back and charged the tenants money despite telling him we did wish to renew. They then tried to extort money from us when we refused they took a county court judgement against us. These are the real Mafia. It's our fl...
read full review
Was this helpful? Yes
Apr 08,2014
Minithumbdown
By:
Apr 08,2014
0 people found
this helpful
I booked a viewing for a flat i was looking to buy. I was told someone from the agency would be at the property the whole day and was told to just knock at the door. When i got there, there was nobody. I was 15min early but as i was told somebody would be there the whole day, i called the agency. The woman who picked up the phone was so rude. She shouted "it\'s 27A!" as if i was knocking at the wrong door but i wasn\'t. Then she hanged up on me. I wasn\'t happy with her attitude but i ...
read full review
What agent could do to change your mind?
be polite.
Was this helpful? Yes
By: Marilyn
Apr 10, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Marilyn....
Sep 09,2013
Minithumbdown
By:
Sep 09,2013
1 people found
this helpful
Was taken for a ride, they took renewal fees for 9 years, even though not in contract. When asked to stop they threatened legal action. So much for customer loyalty....
read full review
Was this helpful? Yes
Jan 03,2013
Minithumbdown
By:
Jan 03,2013
5 people found
this helpful
This awful man who was "director" of lettings was abysmally rude and gave me absolutely NO insight into what my property may be worth as I was buying to let. Gary Smith was lovely however, in the sales office at The Mall. I\'ve heard a lot of horrible rumors about the Thamesview takeover, and having dealt with RSK prior to Thamesview, I can now say that I fully agree and believe in these rumors. What a shame, such a lovely company losing their reputation like this. Will NEVER use...
read full review
Was this helpful? Yes
By: Louise
Jan 14, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Robertson, Smith & Kempson. I am head of Customer Services here at Robertson, Smith & Kempson and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Oct 24,2011
Minithumbup
By:
Oct 24,2011
1 people found
this helpful
Excellent service all round. Particularly grateful for the additional effort put in by Gary Smith...
read full review
Was this helpful? Yes
By: Louise
Jan 03, 2012
View all comments (1)
Hello, I am head of customer services here at Robertson, Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Louise....
Oct 01,2010
Minithumbup
By:
Oct 01,2010
0 people found
this helpful
Lorna from RSK was excellent, patient with us, really looked after our interests and immediately came back when she found something that met our needs. She has been truly very transparent and nice with us....
read full review
Was this helpful? Yes
Jul 24,2010
Minithumbup
By:
Jul 24,2010
0 people found
this helpful
Used RSK to sell my house, Charles was really friendly and knew what he was talking about. Was originally on with Foxtons who failed to find a buyer in 4 months, sold my house in 3 weeks with RSK. Would recommend (fees also cheaper than Foxtons were)....
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £332,000
  • Max: £332,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 0 1 0 0 2 1 1 2
Gary Smith - upload your photo Gary Smith
1 reviews

About Gary No description set View full profile
Paul Albeza - upload your photo Paul Albeza
1 reviews

About Paul No description set View full profile
Tanya Tayyib - upload your photo Tanya Tayyib
1 reviews

About Tanya No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Robertson Smith & Kempson, London W5 2NP

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.