• claim your profile
    Keith
  • claim your profile
    Priyesh Thakarshi
  • claim your profile
    Robert Podgorny
  • claim your profile
    Altin Ismaili
  • claim your profile
    Aaron
  • claim your profile
    Marc
No description available.
Robertson Smith & Kempson

98 High Street Acton, London
Greater London
W3 6QX


Aug 19,2016
Minithumbdown
By:
Aug 19,2016
0 people found
this helpful
Absolutely appalling service from these individuals from this estate agent. Having had an offer accepted at asking price, we in good faith progressed with our mortgage application, paying valuations fees as well as solicitor fees. They continued to let other potential buyers view the property without us knowing, and ultimately continued to take in offers on the property, before informing us that a potential buyer wanted to make a higher offer. Having what I can only assume was encouraging this b...
read full review
Was this helpful? Yes
By: Joe Catcheside
Aug 20, 2016
View all comments (1)
This isn't the agent's fault. They are obliged to do what their client, the seller, wants; and they are obliged by law to put forward any offers. It's different in Scotland, where accepting an offer is a binding contract; but your problem here is not the agent, it's English law. I have no experience of this firm, but I do have 10 years in the industry.....
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
Altin was a fantastic agent: proactive, communicative and friendly. My partner and I are new to the UK and Altin was very understanding of our situation and explained all the UK procedures clearly. He ensured that the entire process was smooth from enquiry, viewing, applying for and ultimately leasing the property. Altin was very proactive in contacting us with suitable properties and very flexible with viewing times. He understood our needs and was selective with the properties put forward,...
read full review
Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
By: Marilyn
Feb 17, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
Altin is a gem in the estate agent business. Why? Because he cares about the person he is providing his service. It was a total pleasure to deal with RSK, very smooth negotiation, and always keen to sort out our needs. I couldn't recommend Altin more. Truly a top professional....
read full review
Was this helpful? Yes
By: Marilyn
Feb 17, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
Priyesh was professional and polite from the outset. He listened to our needs and only showed us the relevant properties. Very easy to liaise with and prompt at providing answers that we needed....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Feb 17, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
He is very kind and polite. He supports me to find a property. I appreciate his effort and work! I will definitely recommend him if my Japanese friends look for the property....
read full review
Was this helpful? Yes
By: Marilyn
Feb 17, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
I have use the services of Robertson Smith & Kempson to find a flat for my family. Altin Ismaili was my main contact at the Acton office and he was a joy to work with. Not only he was professional but friendly and funny! He listened well to my criteria and only offered me flats that would suit our needs. He was quick on responding and kept in touch all through my search (2 months!). He was the best agent I came accross and let me tell you I have met a lot of agents!...
read full review
Was this helpful? Yes
By: Marilyn
Feb 17, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
We have been looked after by very friendly staff, and in particulsr by Robert Podgorny and Altin Ismaili. They provided an excallent and very profecional service....
read full review
Comment on agent fees
OK
Was this helpful? Yes
By: Marilyn
Feb 17, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
This was my first experience of letting my flat, and these guys were fantastic. Robert, Priyesh and Altin were all professional, friendly and motivated to get my property let to the most suitable tenants and achieve the best possible rental value for me. Within days of my flat being listed, I had a great selection of prospective tenants visiting, all of whom fit the profile of who I was looking for. Inside two weeks (this was over the xmas period too) I had an offer for over the asking price!...
read full review
Comment on agent fees
Competitive fees.
Was this helpful? Yes
By: Marilyn
Jan 21, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK Acton, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Dec 24,2015
Minithumbup
By:
Dec 24,2015
0 people found
this helpful
Priyesh was very professional and knowledgeable, depth understanding of rental market in W3 area, very helful through out the process!...
read full review
Comment on agent fees
Everything was great.
Was this helpful? Yes
By: Marilyn
Jan 06, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
The service was amazing!! There is Nothing else that I can say. Always helpfull and making sure we were up to date. Really good service!!...
read full review
Was this helpful? Yes
By: Marilyn
Jan 06, 2016
View all comments (1)
Hello Catia, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Amazing experience and follow up, negotiated on the rental and admin costs. Once agreed very detailed on ensuring we secured the property...
read full review
Was this helpful? Yes
By: Marilyn
Dec 21, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Robertson, Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
this helpful
I started by trying to relet my property with Foxtons who were an absolute shambles. Thankfully i found RSK who did a fantastic job of finding the right kind of tenants for me in a very short time. Priyesh in particular was great. No doubt he'll smash it in 2016... Good luck guys and keep up the good work. Jason...
read full review
Was this helpful? Yes
By: Marilyn
Dec 17, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Robertson, Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
this helpful
I am currently a tenant and have been for the past 6 months at a property in West London sourced by the RSK estate agents in Acton; the renting process was made a lot easier by the friendly staff 'Altin...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Marilyn
Dec 17, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Robertson, Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Dec 09,2015
Minithumbup
By:
Dec 09,2015
0 people found
this helpful
Very warm presentation of the home, present anytime we needed him (we asked him to visit a second time). Very good feedback....
read full review
Was this helpful? Yes
By: Marilyn
Dec 17, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Robertson, Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 19,2015
Minithumbup
By:
Nov 19,2015
0 people found
this helpful
I had been looking for a 2bed ground garden flat for around two months , and only RSK found me the IDEAL property for me and my family , they dealt with my request professionally, excellent agent highly recommended,...
read full review
Comment on agent fees
its normal in comparison to other agents.
Was this helpful? Yes
By: Marilyn
Nov 24, 2015
View all comments (1)
Hello Wessam, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
Altin was very professional helping us find the right property. We never rented a property in London before and He was very kind and patient explaining all the procedures and paperwork. Excellent service....
read full review
Was this helpful? Yes
By: Marilyn
Nov 18, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Robertson Smith & Kempson, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
Altin was a very professional agent who promptly and effectively guided myself and my friends to an excellent property with a good landlord. The main good thing about this service was that he gave excellent service without being pushy or in any way overtly persuasive. It honestly felt like he was there to help and not to make a sale. That is a skill that I cannot overstate the importance of....
read full review
Was this helpful? Yes
By: Marilyn
Nov 12, 2015
View all comments (2)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 09,2015
Minithumbup
By:
Nov 09,2015
0 people found
this helpful
Altin was absoloutely amazing. He was polite, persistent and very paitent with our busy schedules. He called and left messages very patiently and polietly for weeks, as we were looking with other agents, and finally he was the one who managed to get us the house we want, for the price and conditions we want. Would definitely recommend RSK and Altin as a Letting consultant....
read full review
Comment on agent fees
Fees at RSK were lower then most others, and definitely faster and clearer process. We did not need to put any deposit like Orchards or other agenda ask, and the process is very quick, and trustworthy.
Was this helpful? Yes
By: Marilyn
Nov 11, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
Excellent service and support; I had my property listed for over 6 weeks with another agent who could not let it. With in 1 week of RSK bring instructed however they had managed to find me a tenant! Highly reccomend and will be using for the rest of my portfolio...
read full review
Was this helpful? Yes
By: Marilyn
Nov 09, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
I had a prompt service from Altin @ RSK. I left my details with them in the hopes of finding a new property. I had a very quick response from Altin, asking me if I would like to view a prospective property. The first flat I was shown was exactly what I was looking for and I was instatntly motivated to rent it. All paperwork and the reference process that followed, was dealt with thoroughly and promptly! This has been the most hassle-free experience I have had dealing with any estate agent...
read full review
Was this helpful? Yes
By: Marilyn
Nov 11, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
We have approached a few agencies when letting our property and quite liked the responsiveness of Priyesh and Robert, how quickly things started to get moving, whilst other agencies needed chasing. I was impressed by the photographs taken, they were done nicely and made me feel proud. Priyesh have found us our second tenants in a short space of time too so I would recommend to use their services. Both reliable and keen to help....
read full review
Was this helpful? Yes
By: Marilyn
Nov 11, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
The team at RSK, Robert, Altin and Priyesh were from the beginning of my meetings, friendly, efficient and ready to help! Robert endeavoured his best to securing me a suitable tenant and to securing me the best rates! Sadly another Agent were first in locating me a Tenant. I will not hesitate to engage them again and will certainly consider them when it comes to selling my property....
read full review
Comment on agent fees
Comparing to all the the other Real Estate Agents I found them to be the most reasonable.
Was this helpful? Yes
By: Marilyn
Nov 03, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Oct 30,2015
Minithumbup
By:
Oct 30,2015
0 people found
this helpful
Altin was a complete professional throughout the process of finding a tenant for my property. He was thorough in his communication with me, making sure I was always kept up to date on his activities. He was courteous and professional during every viewing. Robert, the manager of the Acton office, is also an exemplary estate agent. He understands the housing market, and he is always happy to answer queries. Every time I called the office, all staff were helpful and went out of their way to en...
read full review
Was this helpful? Yes
By: Marilyn
Nov 03, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
Both Robert the Manager and Priyesh from RSK's Acton office are very professional, courteous and delivered tenants for my property within a month. I would definitely use their services again in providing tenants for my properties....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Marilyn
Nov 03, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at RSK, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 19,2014
Minithumbdown
By:
Nov 19,2014
1 people found
this helpful
Incredibility inept. Where to start: never received a copy of the contract. Photographer wasn't arranged at the same time as the floor plan so two half-days off work for my partner. Photographs were very poor. I requested they perform the EPC but they didn't do it and I had to arrange this separately myself at a later date. I was informed they had 5-7 people immediately that were looking for exactly my type of property. They suggested a 4-6 week contract and we settled on four weeks as they were...
read full review
Was this helpful? Yes
By: Marilyn Plews
Dec 01, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Acton branch. If you could e-mail further details to me at customerservices@thamesview.co.uk, I would like to investigate this situation further for you as it is disappointing to hear when anyone has a bad experience with us. I look forward to hearing from you. Marilyn....
Aug 03,2012
Minithumbdown
By:
Aug 03,2012
6 people found
this helpful
Terrible, terrible agency. I lost count of what they did wrong, but they included losing our banker\'s draft after we had moved in and asking for us to give them the money again, but of course not tell the landlady. Keith gave us a bottle of wine and then asked us not to tell the landlady. They lied about it being cleaned before we arrived, and brought round a prospective couple the day we moved in! Now that we are moving out, they bring people round without our permission and do not even ap...
read full review
What agent could do to change your mind?
Please read above statement. The members of staff could have done their jobs properly, not lost money, not interrupted us out of hours, not lied to our landlady, not mocked my partner, and much much more. They are laughable.
Was this helpful? Yes
By: Louise
Aug 09, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Roberston, Smith & Kempson. I am head of Customer Services here at RSK and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 15 1 0 0 0 0 0 2
Keith  - upload your photo Keith
2 reviews

About Keith No description set View full profile
Priyesh Thakarshi - upload your photo Priyesh Thakarshi
12 reviews

About Priyesh No description set View full profile
Robert Podgorny - upload your photo Robert Podgorny
8 reviews

About Robert No description set View full profile
Altin Ismaili - upload your photo Altin Ismaili
12 reviews

About Altin No description set View full profile
Aaron  - upload your photo Aaron
1 reviews

About Aaron No description set View full profile
Marc  - upload your photo Marc
1 reviews

About Marc No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Robertson Smith & Kempson, London W3 6QX

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property