• Laura Fiddes-Baron
    Laura Fiddes-Baron
  • Samantha Colquhoun
    Samantha Colquhoun
  • Jackie Barrow
    Jackie Barrow
  • Sarah Newton
    Sarah Newton
  • Stacy Ward
    Stacy Ward
  • Marie Smith
    Marie Smith
  • Caroline Allen
    Caroline Allen
  • Susannah Davies
    Susannah Davies
  • Thomas Miller
    Thomas Miller
The Oulsnam Lettings Department handles the marketing and management of rental properties across the West Midlands. Robert Oulsnam and Company is a member of several leading organisations including the Association of Residential Letting Agents (ARLA), the National Approved Lettings Scheme (NALS), and the Surveyors Ombudsman Service, which require us to provide the highest professional standards at all times to landlords and tenants. Our Lettings office can help landlords market and advertise the Read full description...ir properties, manage leased homes, advise potential tenants and help to find a rental property, and sort out maintenance and legal requirements associated with the lettings process.
Robert Oulsnam & Company

81 Hewell Road Barnt Green, Birmingham
West Midlands
B45 8NL

0121 445 7410
Sep 22,2017
Minithumbup
Laura Fiddes-Baron
Marie Smith
By: 'Ali'
Sep 22,2017
1 people found
this helpful
I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us into accepting the first tenant that came along. She was very patient in helping us find the right tenant and the process was all very smooth. We also spoke to Stacy and Marie who were helpful and kept us informed. Couldn't fault the service provided....
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Comment on agent fees
Considering the service given the fees were very reasonable.
Was this helpful? Yes
Sep 21,2017
Minithumbup
Marie Smith
Thomas Miller
By: 'trina1502'
Sep 21,2017
0 people found
this helpful
This was my first time dealing with a letting agent, it was a very good experience, everything went very smoothly, I had all the information I needed, the staff were very friendly and helpful....
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Comment on agent fees
Feeรขโ‚ฌโ„ขs are a bit expensive, but worth it for the great service provided.
Was this helpful? Yes
Aug 14,2017
Minithumbdown
By: 'S. Ullah'
Aug 14,2017
0 people found
this helpful
Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit. Arrived for signing the lease in the office and was treated to a cup of tea. Nice of the staff at the office. Once I started to read the lease document, Oulsnam have these un-announced fees in it which the tenant have to sign if going for the rental property. One is the checkout fees of &Acir...
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Comment on agent fees
Staff good Policies are tweaked to extract money of tenants by hook or crook! There should be more stringent checks by the Consumer Protection Folks
Was this helpful? Yes
By: Laura Fiddes-Baron
Aug 15, 2017
View all comments (1)
Dear Mr Ullah, Thank you for your kind comments at the start of your review. Having looked through your application documents I am surprised to see you were unhappy with the book out fee and deposit registration fee. You signed the application form which contains all the information about tenants charges. You even signed specifically next to the point where it states these 2 charges. The application form was filled out right at the beginning of the application stage- over 2 weeks prior to you ...
May 09,2017
Minithumbdown
By: 'Danielle'
May 09,2017
0 people found
this helpful
When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly. (in total we spent 3 years in the property) After about a year and a half we noticed that the service started to slip, we had to chase up issues and never got a call back, it was always us calling them even though they promised they would get back to us. We had on a few occasions issues with the property reported but they didn't seem to be recorded or passed on to so...
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Was this helpful? Yes
By: Stuart Macdiarmid
May 10, 2017
View all comments (1)
Dear Danielle I'm so sorry to read this review, I do hope this issue will be resolved and would suggest taking it up with the letting manager to ensure it's being dealt with. Unfortunately your review has been placed on the sales office forum and I haven't the ability to assist. Stuart Macdiarmid Sales Manager. ...
May 08,2017
Minithumbup
By: 'Gary Morgan'
May 08,2017
0 people found
this helpful
I had never rented before and found all members of the team who i had contact with to be really helpful and supportive. When the property suffered weather damage the team were contactable and were quick to get the issues sorted. The information they shared on checking out of the property and the support to do this was also really useful for someone renting for the first time Would highly recommend Robert Oulsnam and the team at the Barnt Green office Gary Morgan, Bromsgrove...
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Comment on agent fees
Fees were reasonable especially with the high level of support provided by the team
Was this helpful? Yes
Mar 23,2017
Minithumbup
Marie Smith
By: 'Paulene and Chris Coward'
Mar 23,2017
0 people found
this helpful
We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were very informative and we found dealing with you a really easy experience. You made it possible for our Daughter to deal with viewing and providing personal information due to us being in Yorkshire. All we had to do was read our Tenancy Agreement when we picke...
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Comment on agent fees
Fees for renting were good and reasonably priced compared to other Agents
Was this helpful? Yes
Feb 16,2017
Minithumbup
By: 'Kevin'
Feb 16,2017
0 people found
this helpful
I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole experience...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Oulsnam's Lettings
Mar 17, 2017
View all comments (1)
Thank you Kevin - we appreciate you taking the time to leave us a review and are glad that you had such a positive experience with us. On behalf of all of the team here at Oulsnam's ...
Dec 01,2016
Minithumbup
By: 'David Parkes'
Dec 01,2016
0 people found
this helpful
I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
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Comment on agent fees
I think the fees are a little high.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By: 'John D'
Oct 07,2016
0 people found
this helpful
The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement. We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous process to make sure that the tenants are high quality. The rent is always collected on time and transferred to the account on the required dates. Regular inspections of the property are carried out and full reports are sent. ...
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Comment on agent fees
Great service and very good prices.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By: 'Edged48'
Oct 07,2016
0 people found
this helpful
I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants as I do not believe in ripping off my tenants (treat people how you want to be treated) and of course they're more likely to stay in the property with lower admin fees. Whenever I call my property manager is always available or comes back to me quickly...
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Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By: 'lisaf7211'
Oct 06,2016
0 people found
this helpful
I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
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Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
Was this helpful? Yes
Aug 15,2016
Minithumbup
By: 'Azadi Properties'
Aug 15,2016
0 people found
this helpful
Laura has been absolutely fantastic. When looking for a reliable letting agent in the Birmingham area and contacting several, Laura was the only one to respond. She has been guided us and provided us right from the start in determining the right places to invest in buy to lets and helping us find the perfect tenants. We hope to carry on a long and lasting working relationship. Thank you for all your help and ongoing support. We really appreciate it....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By: 'thomas'
Feb 29,2016
0 people found
this helpful
all staff always helpful and friendly. rapid advertisement for tenancy and complete inventory, I have been using the same agency for over 10 years...
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Comment on agent fees
good
Was this helpful? Yes
Dec 30,2015
Minithumbup
By: 'Andy'
Dec 30,2015
1 people found
this helpful
They have been quick in arranging prospective tenants, and also gave good advice in both letting valuation and the process of tenant selection. They liaised with the selected tenant on credit check and referencing, to signing tenancy and moving in date, to the setting up of direct debits for rent payment and provided regular updates. Overall the whole process was efficient and all due diligence observed. In particular, Stacy Ward who handled our letting had been utmost professional, helpful ...
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Was this helpful? Yes
Jun 10,2015
Minithumbdown
By: 'Dawn'
Jun 10,2015
0 people found
this helpful
I had the misfortune of picking Oulsnams to fully manage my property. They told me if they fully managed it they would deal with everything and I wouldn't have the stress of managing a property. The only thing they managed to do was take their fee! They are supposed to swap all the bills for me but failed to do them all and I was left to pay a late payment fee to Birmingham council, when I contacted them they made up a feeble excuse and washed there hands of it. They were supposed to do quarter...
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Was this helpful? Yes
Feb 05,2015
Minithumbdown
By: 'DecLOL'
Feb 05,2015
1 people found
this helpful
I recently rented a property that is managed by Robert Oulsnam. A guy called Declan is the agent that deals with my actual property. To say that this guy is useless would be quite complimentary towards him. He genuinely hasn't got a brain cell floating around in his ugly head, his snobby attitude is laughable considering he is a bog standard letting agent. Another girl I dealt with was somebody called Stacy who on the other hand was lovely and couldn't be more helpful, her attitude and customer ...
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Was this helpful? Yes
Mar 05,2014
Minithumbdown
By: 'dave'
Mar 05,2014
3 people found
this helpful
AVOID THIS COMPANY AT ALL COSTS. They are quick to take your money, but there customer support is shocking. They never get back to you and have no idea what to do when a problem arises. Would never recommend to anyone...
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What agent could do to change your mind?
Change there staff
Attached Files
Was this helpful? Yes
Jul 16,2013
Minithumbdown
By: 'waverebel'
Jul 16,2013
4 people found
this helpful
I have had to relocate to a new city due to accepting a new job, I didn\'t have time to purchase a property so have decided to rent a property while I search for one to buy. Which I explained to them when I first inquired about renting a property. I honestly don\'t know how some organisations stay in business. I have never dealt with a more inept bunch of buffoons in my life. I have just rented a property through Robert oulsnam and every step of the way has been a struggle. no body ever retur...
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What agent could do to change your mind?
what could they have done?? returned a phone call, answered any queries with out having to force the agent to have a look into it.
Attached Files
Was this helpful? Yes
Jul 12,2013
Minithumbup
By: 'Kalikau'
Jul 12,2013
2 people found
this helpful
My experience with Oulsnam have been widely mixed. Having lived in my property now for roughly two weeks, there have been various problems that I have been finding, such as a problem with the shower and the lack of an oven! After being promised many times I would receive a callback regarding my problems, I began to become somewhat impatient as is understandable. Although it does seem that many of the agents are \'professional\' yet cold (ie they will be polite to you but there will be a sub...
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Was this helpful? Yes
May 08,2013
Minithumbdown
By: 'Unhappy Landlord'
May 08,2013
2 people found
this helpful
Where do I start, I accepted a contract with Robert Oulsnam 2 years ago, and the first tenant was ok until there was a problem to be sorted in the property, and they sent someone who did a shabby job, which I found out about when my insurance went in to do another piece of work. I contacted them to complain about the work they had charged me 4 Times the actual cost, but they kept telling me all sort of bull! In the end I had to count my loses and find another agent! All I would say is if you wan...
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Was this helpful? Yes
Jan 21,2013
Minithumbdown
By: 'Brunners'
Jan 21,2013
1 people found
this helpful
Haha, Bonny\'s quite obviously a plant as this company is impersonal and inept. After reporting damp in my daughter\'s room behind her headboard and bare lighting electrics in 3 rooms they told me that 2 different contractors (electrical & maintenance) would contact me within 2 days. We moved our daughter into our room at the expense of my sleep and consequently work and heard nothing. After over a week i rang them to try again and am currently waiting again. My partner and i had an argum...
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Was this helpful? Yes
Dec 06,2012
Minithumbdown
By: 'GPR'
Dec 06,2012
2 people found
this helpful
DO NOT RENT YOUR PROPERTY THROUGH THESE AGENTS. I am shocked to think that today we can pay for a service and receive nothing in return. As a landlord you expect a level of professionalism when they are managing your investment, and in some cases peoples retirement funds too. Oulsnams are excellent with the first interview, the salesman is knowledgeable, confident and promises you the world. That however is the first and last you will see of him. Once signed you then have extortionate fee\'s ...
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What agent could do to change your mind?
The list is too long to mention. The office staff should be fired and new professionals with experience in other sectors introduced.
Attached Files
Was this helpful? Yes
May 28,2012
Minithumbdown
By: 'Unhappy'
May 28,2012
3 people found
this helpful
Excessive charges and deceitful agents. Sides with landlord regardless of serious health & safety issues. Have contacted several newspapers who are interested in exposing the truth about genuine tenant experiences with this agent. Absolutely disgraceful, very bad and costly experience. AVOID AT ALL COSTS...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
69% customers were satisfied with fees 63% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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NAEA ARLA RICS ARMA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 3 7 7 0 0 0 0 0 0
Laura Fiddes-Baron Laura Fiddes-Baron
Branch manager
1 reviews

About Laura No description set View full profile
Samantha Colquhoun Samantha Colquhoun
Assistant Lettings Manager
0 reviews

About Samantha No description set View full profile
Jackie Barrow Jackie Barrow
Property Manager
0 reviews

About Jackie No description set View full profile
Sarah Newton Sarah Newton
Lettings Negotiator
0 reviews

About Sarah No description set View full profile
Stacy Ward Stacy Ward
Property Manager/Negotiator
0 reviews

About Stacy No description set View full profile
Marie Smith Marie Smith
Senior Lettings Negotiator
2 reviews

About Marie No description set View full profile
Caroline Allen Caroline Allen
Property Manager
0 reviews

About Caroline No description set View full profile
Susannah Davies Susannah Davies
Lettings Negotiator
0 reviews

About Susannah No description set View full profile
Thomas Miller Thomas Miller
Lettings Valuer
1 reviews

About Thomas No description set View full profile

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Fees

No fees set.
Last updated at 9:35 AM 09/08/2016 by allAgents

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 9:35 AM 09/08/2016 by allAgents

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