• Jenna Hill
    Jenna Hill
  • Ben Palfrey
    Ben Palfrey
  • Beccy Smith
    Beccy Smith
  • Jodie Austin
    Jodie Austin
  • Kelly Theodosi
    Kelly Theodosi
The Robert Oulsnam and Company office on the Hagley Road is our closest to the city centre of Birmingham and has been operating since 2002. The office stands on the bustling Hagley Road, one of the main thoroughfares on the way to the city centre at the junction with Bearwood Road. The office enjoys the most prominent position of all the Estate Agents and Letting Agents in the area. Our extensive LED window displays advertise an array of properties from studio apartments to large family homes, a Read full description...ttracting vast attention from passing traffic and pedestrians.
Robert Oulsnam & Company

517 Hagley Road Birmingham
West Midlands
B66 4AX

0121 429 9986
Oct 26,2017
Minithumbup
Kelly Theodosi
Ben Palfrey
By: 'JanetG'
Oct 26,2017
0 people found
this helpful
I used this Estate Agent on the recent sale of my property. I found the service second to none and that all members of staff treated my sale both professionally and efficiently whilst still maintaining a friendly attitude. Each member of staff had a can do approach and I was kept informed every step of the way from start to completion. It was a real pleasure dealing with the office and was very reassuring knowing that the team was acting on my behalf. I would not have any hesitation in using ...
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Comment on agent fees
I feel the fees were in line with the level of service and professionalism offered, I had no concerns at any time.
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Oct 02,2017
Minithumbup
Ben Palfrey
Jodie Austin
By: 'Warley Woods'
Oct 02,2017
0 people found
this helpful
Excellent service from start to finish. Valuation was just right, photos are fantastic and no agent comes close to the way Oulsnam's present their properties online. They know the area very well, have sold the majority of the properties on our street over many years and were flexible in arranging viewings and keeping us informed with feedback. They successfully navigated their way through an awkward buyer situation and saw us over the line. Special mention to Ben who was excellent throughou...
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Comment on agent fees
Fees very reasonable, well worth paying the extra compared to an online only agent. They present the property very well and arranged viewings promptly and efficiently. You just don't get that with online only agents and that can only harm your prospects of getting the best price for your property.
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Sep 02,2017
Minithumbup
Ben Palfrey
Beccy Smith
By: 'Garet'
Sep 02,2017
0 people found
this helpful
I have used Robert Oulsnam (Hagley Road) twice now in 2014 to sell a house an again this year. Both times I dealt mainly with Ben and Becky and they were extremely helpful throughout the whole experience of selling our house, which was a difficult experience due the buyer dragging their feet at various stages of the sale. With Ben and Becky you do not get the feeling they are just chasing the sale and have genuine interest in achieving the best price possible. When we finally completed on the sa...
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Comment on agent fees
I think the estate agentÒ€ℒs fees charged were very reasonable as the job performed by the staff, the marketing of the property and service provided is excellent. Although IÒ€ℒm sure online estate agents may appear cheaper, the service offered by the Hagley Branch far outweighs that small saving.
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Mar 20,2017
Minithumbup
By: 'Claire Bissell'
Mar 20,2017
0 people found
this helpful
Really professional service . Fantastic communication, made me feel very relaxed at this stressful time of moving house. Would highly recommend their service....
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Feb 08,2017
Minithumbup
Jenna Hill
Kelly Theodosi
By: 'LSINGH'
Feb 08,2017
0 people found
this helpful
Handled the whole process from enquiry, viewing to submitting offers in a very professional and ethical manner. The sale and purchase was made easy by the office producing exact memorandum of sales, clear and precise sales particulars and offered flexible viewing days/times. Throughout the actual sale/purchase I was kept informed and if there was any question then the office dealt with it promptly....
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Comment on agent fees
Good
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Jan 28,2017
Minithumbup
Ben Palfrey
Jenna Hill
By: 'Claire'
Jan 28,2017
0 people found
this helpful
Really helpful throughout a very long process. Excellent advice and kept us extremely well informed. Also provided a lot of guidance with a difficult accompanying sale with a different agent. Would very highly recommend....
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Comment on agent fees
No issue with the fees; just very pleased with the service provided.
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Aug 22,2016
Minithumbup
Jodie Austin
Kelly Theodosi
By: 'Alex Rawlings'
Aug 22,2016
0 people found
this helpful
As first time buyers we weren't sure of what to expect nor the process of purchasing a house. Jodie completely put our mind at ease and we very much felt that she was there to support us. We felt very confident that Jodie and Kelly were looking after both the vendors and our best interests. Communication was excellent and emails were replied to within hours. Jodie went above and beyond post-purchase to ensure we were happy with the process and our purchase. Thank you Robert Oulsnam!...
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Comment on agent fees
Good
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Apr 25,2016
Minithumbup
Ben Palfrey
By: 'Bill B'
Apr 25,2016
0 people found
this helpful
I sold my moms house by Auction through Hagley Rd office, the service was excellent from the start being friendly, polite, helpful I didn't have any problems they were very efficient, Ben inperticular keeping me from stressing by filling in sales form with me. Ian Mathews and Julie Kendall did a really good job with the Auction getting max price. I would not hesitate in using Oulsnams in the future. Thank you...
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Comment on agent fees
Good
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Apr 24,2016
Minithumbup
Ben Palfrey
Jenna Hill
By: 'DR HEATLIE'
Apr 24,2016
0 people found
this helpful
We bought our house in Bearwood in 2011, then sold it in 2015, using the services of the RO team on both occasions. With regards to both, but to our sale in particular, we were very impressed. Ben took absolutely wonderful photographs of the house, which really showed it off to its best. Jodie did the work of agent, solicitor and counsellor, going above and beyond above and beyond (a very deliberate repetition) to get our sale over the line in challenging circumstances. We cannot sing the team's...
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Comment on agent fees
The fee was fairly standard, but the service exemplary. Well worth the fee!
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Feb 11,2016
Minithumbup
Ben Palfrey
Jodie Austin
By: 'Sale & Purchase'
Feb 11,2016
0 people found
this helpful
We have lived in Bearwood for 15 years and in that time have rented a property and owned 2 in the last 14 years. We have always had dealings with local agents in the area well established at that. We approached a few local agents as well as Robert Oulsnam. Ben Palfrey initially came to visit us at the house after we made contact with the Bearwood office and following his professional yet personal visit, we had made a decision to use Robert Ouslnam as that is exactly how the company was portraye...
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Comment on agent fees
I think the estate agents fees charged were very reasonable as the job conducted by the staff, the marketing of the property and service provided is what you pay for. I would much rather pay a fair price knowing that the job is going to be carried out well than pay a cheap price to save money, at the same time I would be annoyed knowing I had paid too much money for a service that I did not feel I get.
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Dec 07,2015
Minithumbup
Ben Palfrey
Beccy Smith
By: 'Beccy Smith'
Dec 07,2015
0 people found
this helpful
Thank you so much for all the help and support you gave us in selling our house. The whole process from start to finish went really smoothly and I cannot thank Becky, Ben & Jenna enough for all that they did. We even came back a second time to sell our flat and again the service provided was excellent. I would highly recommend Robert Oulsnam Bearwood branch for their outstanding service and customer skills....
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Comment on agent fees
Very fair and discounted fees for second sale
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Dec 02,2015
Minithumbup
Jenna Hill
By: 'Mrs Walker'
Dec 02,2015
0 people found
this helpful
The sale of my house by Jenna Hill at the Hagley Road branch of Robert Oulsnam was conducted a very professional manner and I was informed each time as to what was happening with the sale. This resulted in a very quick and painless transaction. I would therefore not hesitate to to recommend the Hagley Road branch and Robert Ouslnam and especially Mrs Hill to anyone buying, selling or renting property....
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Nov 25,2015
Minithumbup
Jenna Hill
Ben Palfrey
By: 'Miss Thornton'
Nov 25,2015
0 people found
this helpful
The staff at Oulsnam were extremely helpful throughout the whole experience of selling our house and we are so glad we chose them to sell our house with. Jenna and Ben were professional, approachable and friendly, explaining each step of the selling/buying process to us. We had their total support from the first steps of valuing our home to the day we moved and they always communicated with us when they had updates on the chain and were prompt at returning our calls/enquiries. They went above a...
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Nov 24,2015
Minithumbup
Jodie Austin
By: 'Mrs D Potter'
Nov 24,2015
1 people found
this helpful
I chose Oulsnams to sell my property as a) I'd put the property originally through them and had had a good experience and b) they were willing to market at optimum value whereas some other estate agents under valued the property. Once I decided to sell, everything moved very quickly and Becky Smith at the office instilled confidence that they would well the property quickly; they had a list of potential buyers just waiting for properties. We sold on the first day, had 4 offers from 7 viewings. B...
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Comment on agent fees
If I had any criticism, it is that Oulsnam are not the cheapest. I think with the increase in online services and buyers doing the majority of looking on websites rather than leg work from the estate agents, this needs to be reflected in the cost.
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Nov 16,2015
Minithumbup
By: 'T McCann'
Nov 16,2015
0 people found
this helpful
I dealt with Jenna Hill at the Hagley Road branch when buying my property, and I found her to be extremely helpful in terms of responding to my queries, and very proactive in resolving matters which could have held up the process. When I come to sell my property, Robert Oulsnam will be my first port of call....
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Nov 13,2015
Minithumbup
By: 'James'
Nov 13,2015
0 people found
this helpful
Very impressed how quick and efficient the whole staff was when buying our first house together after we got married.. Will definitely use them again if we buy a house again....
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Comment on agent fees
Fees was worth it did a good job to help use by this house
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Nov 05,2015
Minithumbup
Ben Palfrey
By: 'Stuart'
Nov 05,2015
1 people found
this helpful
I couldn't fault the service we received from the staff at Oulsnams (Bearwood), we sold the house within 4 weeks and all through the process Jenna and the other staff in the office were professional, supportive and approachable. I would recommend anyone considering selling their property in the area to engage Oulsnam's first because you won't be disappointed....
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Areas covered
  • B66
  • B68
  • B67
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£40,000
  • Max: Β£240,000

Letting No data

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 12 0 5 0 0 0
Jenna Hill Jenna Hill
Branch manager
5 reviews

About Jenna No description set View full profile
Ben Palfrey Ben Palfrey
Valuer
10 reviews

About Ben No description set View full profile
Beccy Smith Beccy Smith
Senior Sales Negotiator
2 reviews

About Beccy No description set View full profile
Jodie Austin Jodie Austin
Sales Negotiator
4 reviews

About Jodie No description set View full profile
Kelly Theodosi Kelly Theodosi
Viewing Negotiator
3 reviews

About Kelly No description set View full profile

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Last updated at 9:05 AM 09/08/2016 by allAgents

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 9:05 AM 09/08/2016 by allAgents

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