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Lettings specialists in London: LANDLORDS - NEED TO LET YOUR PROPERTY IN LONDON – we can let your property within 3 days at market rate – or we will let it for FREE. Call us 0203 725 8399 LOOKING FOR RENT OR HOUSE TO RENT IN LONDON –Call our letting team on 0203 725 8399. We offer a range of services: • Let Only Service • Tenant Find Service • Fully Managed Property Service – including 24 emergency service, 6 monthly property inspections, complete management of repairs and mai Read full description...ntenance, transfer of utilities • Free rental appraisal • Rent Guarantee Insurance - 12 months free • FREE Photographic Property Inventory • Free Professional Photography • Pre-Let Service - Preparation of the property prior to letting, including cleaning, decorating and repairs as required • Corporate Lettings • Employee Relocation, • Short Term Lets Get in touch with us today on 0203 725 8399 open 9am to 7pm on Weekdays.
Robert Manning

25 Canada Square Canary Wharf, London
Greater London
E14 5LQ

0203 725 8399

Mar 13,2015
Minithumbup
By:
Mar 13,2015
Featured Review
1 people found
this helpful
Great company, we have no complaints to make at all. Our property has had a lot of issues over the past year and everytime something has happened, they have been on to it straight away....
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Mar 12,2015
Minithumbup
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Mar 12,2015
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We are so glad we decided to work with the Robert Manning team and have already recommended them more than once....
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Mar 11,2015
Minithumbup
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Mar 11,2015
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After speaking with several agents (and even trying one who did not work out for us), Julie impressed us at every turn. Me and my partner both work in central London, so we expect a high level of service. Julie's strategy to let our property got us more than the other agent's were even planning to let the home at. The way their team schedules viewings made the process very simple for us and we were able to reach someone at their office until 8pm....
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Sep 05,2014
Minithumbup
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Sep 05,2014
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Hi Fiona It is fine to give the deposit back, the place looked very clean inside. I am pleased that you are happy to be our agents (Robert Manning) and the speed the fitted window locks¢â‚¬Â. J. Wisely...
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Sep 05,2014
Minithumbup
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Sep 05,2014
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My husband and I wanted an agent that told us the truth about the market, our property, the process and our expectations. When you are trusting someone with ¢â‚¬Ëœyour pension', you need to have complete faith and trust in that person. Mikeal at Robert Manning holds the important character and integrity issues that we needed, plus he is a very knowledgeable agent with proven experience. The people that he surrounds himself with seem to hold those same virtues. He is a bottom line kind of ...
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Aug 27,2015
Minithumbdown
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Aug 27,2015
1 people found
this helpful
Arranged a viewing for a property on a Saturday morning, received 4 email reminders prior to the viewing asking that I ensure I attend as 'we have gone through significant lengths to organise these viewings and coordinate with landlords/tenants.' On the morning of the viewing I arrived 15 mins early and waited for over 45 mins for someone to arrive. I made several calls to the office and left messages to find out what was happening but never heard anything back. Totally unprofessional....
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Areas covered
  • SW1
  • E2
  • SW3
  • E3
  • SW5
  • All London Postcodes
  • SW5
  • W1
  • W8
  • W11
  • NW1
  • E1
  • E14
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

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J. Wisely - upload your photo J. Wisely
2 reviews

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Mikeal  - upload your photo Mikeal
1 reviews

About Mikeal No description set View full profile

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Last updated at 5:12 PM 17/12/2015 by Julie Davies

Complaints Procedure

Complaints Procedure
Robert Manning prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (admin@robertmanning.co.uk). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate Robert Manning representative within 21 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a Robert Manning representative will be received within 21 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of Robert Manning by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which robertmanning.co.uk are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. They will then consider the complaint and review the matter.
Last updated at 5:12 PM 17/12/2015 by Julie Davies

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