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    Amber O’Brien
No description for branch.
Robert Luff & Co

30 Guildbourne Centre Worthing
West Sussex
BN11 1LZ

01903 331247
Website not available

Properties for sale
Properties for rent
Dec 20,2017
Minithumbdown
Michael Jones
Robert Luff
By: 'Andrew'
Dec 20,2017
3 people found
this helpful
Friendly, easy purchase. The whole team where brilliant. Always in communication. highly recommended. The entire purchase went smoothly. The team are very efficient, Superb estate agents....
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Comment on agent fees
Agents fees where reasonable, nothing over the top, there wasn't any figures I had to questions.
Was this helpful? Yes
Dec 20,2017
Minithumbup
Michael Jones
By: 'G Fisher'
Dec 20,2017
1 people found
this helpful
Excellent and professional service. Calls to the office were answered promptly - exactly what you need when moving house. Highly recommend!...
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Comment on agent fees
Reasonable fees and happy to pay after receiving such a fantastic service. Like with everything, if you want a good service you will need to pay for it.
Was this helpful? Yes
Dec 11,2017
Minithumbup
Natalie Lambert
By: 'Andy Aitch'
Dec 11,2017
3 people found
this helpful
Very please with the lettings service. I had a few issues with my properties and they were very flexible and helped me sort them out without any fuss. Have always found good, reliable tenants and their communication has been excellent....
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Comment on agent fees
Letting agency fees are pretty good. You can always find cheaper but they offer a great service for the charges and they give me confidence that should any issues arise while I am away they will be dealt with professionally.
Was this helpful? Yes
Dec 11,2017
Minithumbup
Emma Hyam
By: 'CharlieT'
Dec 11,2017
3 people found
this helpful
What an absolute star! Emma is such a lovely, cheerful and helpful person to deal with. We dealt with her in obtaining the most gorgeous house which we didn't expect to get. If it hadn't been for her input and assistance, it could so easily have been someone else's. A credit to the Lettings Team. Thanks :)...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 10,2017
Minithumbup
By: 'Karen G W'
Dec 10,2017
3 people found
this helpful
I have been dealing with Robert Luff & Co, Estate Agents and Lettings for over three years and they have never let me down. I own some rental properties that are very well looked after by Robert Gammon and his team in Lettings and whenever I need advice about purchasing property, I always receive competent and invaluable market information, in order to make planning decisions about my portfolio, from the Sales Team. Thank you all....
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Comment on agent fees
I am always looking to reduce outgoings wherever possible, I would like the letting fees to be a little less, but I believe I am getting a very good rate. I will ask again for a reduction in due course, as that is what I do.
Was this helpful? Yes
Dec 08,2017
Minithumbup
Emma Hyam
By: 'Linda'
Dec 08,2017
3 people found
this helpful
Emma is professional responds swiftly at all times and does a fabulous job. We would highly recommend her. She secured a lovely tenant for our new flat within a few days of it being available. Delighted she's on the case....
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Comment on agent fees
Comparable with other agents
Was this helpful? Yes
Dec 07,2017
Minithumbup
Emma Hyam
By: 'Donna'
Dec 07,2017
3 people found
this helpful
Amazing customer service from Emma. So helpful when finding myself a property to rent would highly recommend this company! Communication throughout was excellent....
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Comment on agent fees
Good
Was this helpful? Yes
By: Emma Blurton
Dec 07, 2017
View all comments (1)
Brilliant service throughout from Emma. I was well informed about everything going on & the responses were great in coming back so quick to me, thank you! ...
Dec 07,2017
Minithumbup
Amber O’Brien
By: 'Maddocks'
Dec 07,2017
2 people found
this helpful
Robert is always very helpful and gets things done when I've needed it. I like how Amber is very proactive and helpful in assisting me as a landlord when I've needed advice. Amber has a vast contact book of tradesman to suggest when I've needed one. Amber is always professional and cheerful...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 24,2017
Minithumbup
Richard Wetherell
Michael Jones
By: 'Jo Ashbridge'
Nov 24,2017
3 people found
this helpful
I found Robert Luff & Co extremely friendly and very efficient. Their recommendations of solicitors/ mortgage brokers were great. Every email I sent was answered quickly and nothing that I asked for was too much. Overall one of my best experiences working with an Estate agent. Thank you Richard and Mike for such a great experience and house....
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Comment on agent fees
very good fee
Was this helpful? Yes
Nov 23,2017
Minithumbup
Michael Jones
By: 'Sarah and Andy'
Nov 23,2017
3 people found
this helpful
Mike has done such a fantastic job in the smooth running of the purchase of our first home. From the moment I walked in I felt welcomed and he showed me a property which he knew would be perfect for what I was looking for. He made sure everything went as it should, and we are very grateful. Very professional and friendly service and I would definitely use Mike and Robert Luff for any future properties. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 16,2017
Minithumbup
By: 'Clare'
Nov 16,2017
3 people found
this helpful
I went to Robert Luff to sell my flat after dealing with a previous competitor whom I found to be incredibly pushy. I have to say that they were a breath of fresh air, Richard and his team helped me all the way and couldn't do enough for me, when I was struggling with the complexities of completing my sale they went above and beyond enabling the sale to go through. When I look to sell my new property in the future I will definitely come back to them, and would highly recommend to my friends...
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Was this helpful? Yes
Nov 09,2017
Minithumbup
Michael Jones
By: 'Emily'
Nov 09,2017
3 people found
this helpful
Mike and the team at Robert Luff saw me through a very challenging sale so well. Their were always available, positive and helpful in whatever happened. I couldn't recommend them highly enough....
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
Oct 30,2017
Minithumbup
Adam seymour
By: 'Mr and Mrs Barston'
Oct 30,2017
3 people found
this helpful
Adam and the team at Robert Luff central Worthing branch had a property on the market for us. Throughout the process I have to say that they were all very friendly and attentive at all poitnts with regular contact before and after appointments. We have been very impressed. Thanks for all your efforts and professionalism....
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Comment on agent fees
Well priced
Was this helpful? Yes
Oct 24,2017
Minithumbup
By: 'JS'
Oct 24,2017
3 people found
this helpful
Excellent service. We offered on a property on a Friday but had not sold ours. Adam received an e mail on Saturday morning requesting a viewing for that day. He was able to fit in that viewing on what was a very busy day for them and that resulted in an excellent offer. Throughout the process they were extremely efficient in dealing with any issues that arose. Richard then worked tirelessly speaking to every agent and solicitor in the chain which meant we were given accurate information to work ...
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Was this helpful? Yes
Oct 19,2017
Minithumbup
Emma Hyam
By: 'Alison'
Oct 19,2017
3 people found
this helpful
Emma went above and beyond to help me secure the rental property I desperately wanted !! Thank you very much Alison...
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Comment on agent fees
average
Was this helpful? Yes
Oct 16,2017
Minithumbup
By: 'happycustomer!'
Oct 16,2017
3 people found
this helpful
Robert Luff have been absolutely amazing from start to finish in selling my auntie's house. With it being her last move she was not very confident in the process and found it very emotional but the whole team guided her all the way through with patience and complete reassurance. They made her feel any questions she had was not a problem. She is now happy in her new home and cannot speak highly enough of you all to all her friends! So thank you Robert Luff & Co for your services!...
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Comment on agent fees
Worth the money!
Was this helpful? Yes
Aug 22,2017
Minithumbdown
Robert Luff
By: 'Monkeymate18'
Aug 22,2017
2 people found
this helpful
Absolutely awful agents, very unprofessional, rude, do not return calls. Went for a viewing asked questions and the agent was hacked off, chucked his folder on table, we wanted to see another property with the same agents yet was not willing to show us. Never called us back about our viewing. Would never use this agent, worst going. *Terrible service so unprofessional and horrible...
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Was this helpful? Yes
Jun 20,2017
Minithumbdown
By: 'Line'
Jun 20,2017
1 people found
this helpful
Had really high hopes for this branch as initial chats seemed good, but then their communication turned awful after signing the contract and at one point they let themselves and our potential buyer into our flat without our knowledge and consent, which is essentially breaking the law. Not impressed, and would not recommend their services....
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Comment on agent fees
1.5%
Was this helpful? Yes
Jan 12,2017
Minithumbup
By: 'Anna'
Jan 12,2017
2 people found
this helpful
I can't praise RL enough. My house sale (turned house let) was a nightmare until I found them. They are so professional, quick, clear, helpful, lovely and good at what they do. I would use them again in a heartbeat and will recommend them to anyone who will listen. I have used 2 other agents before, and had valuations etc from several others, and Robert Luff and co were in a league of their own....
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Comment on agent fees
Very reasonable compared to others. Given the quality of the service I would happily have paid more!
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By: 'LizBinSussex'
Sep 19,2016
4 people found
this helpful
I've just asked Robert Luff to remove me from their database as I don't want to deal with this agency anymore. I'm a buyer, and have been so frustrated with their inability to return phone calls and accurately maintain their diary. I've been let down a number of times on appointments with little to no apology. I've had no problems with any other estate agency in Worthing, just Robert Luff !...
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Was this helpful? Yes
Aug 12,2015
Minithumbup
Robert Luff
By: 'p trend'
Aug 12,2015
2 people found
this helpful
i had a great experience using robert luff and co and in particular robert luff himself, they were helpfull attentive and got me 30k higher than other agents suggested....
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Comment on agent fees
well worth the money got me much more than anyone else
Was this helpful? Yes
Aug 11,2015
Minithumbdown
By: 'Martin'
Aug 11,2015
4 people found
this helpful
Never received calls back with any urgency. Dubious information supplied regarding probable and actual maintenance costs. Totally incorrect Rightmove description. Patronizing staff. Tried to buy two properties with various associated problems but found Robert Luff staff totally exacerbated the issues. This is the sales prevention team....
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Was this helpful? Yes
Oct 05,2014
Minithumbup
Michael Jones
By: 'Mrs Wornham'
Oct 05,2014
2 people found
this helpful
Excellent service, lovely staff, nothing was too much trouble. They recommended Convey Law as Solicitors - DO NOT TOUCH THEM!!!!!!! Apart from that aspect, I can not fault them, please give them your business. They tried so very hard to get things moving and we are grateful for all their help and support in buying my son's first property. (It would have been even smoother if we had used a local solicitors - please be warned). Thank you to the staff of Robert Luff xx...
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Was this helpful? Yes
Apr 28,2014
Minithumbdown
By: 'Duncan'
Apr 28,2014
5 people found
this helpful
I left my details with a lettings rep, however I never received a call back. I then called a few days later, noone was available and the lady I spoke with advised me I would receive a call back. I called an hour or so later again, and again was told someone would call me back. I am writing this 3 days after the above mentioned incident and am still awaiting this seemingly challenging task of being called back....
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What agent could do to change your mind?
Called me back.
Attached Files
Was this helpful? Yes
Apr 20,2012
Minithumbdown
By: 'becks'
Apr 20,2012
4 people found
this helpful
Used these agents to sell my property as they were agents for the premise I wanted to buy. Thought this would be the sensible option but how wrong I was! Apart from a member of staff who came to take photographs of my property not one other person visited my home. When we were advised of viewings no one ever came to show people around it was left to us every time despite asking. In the end I gave up with them as they were a waste of time. They have since changed their name to Robert Luff & Co an...
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Was this helpful? Yes
Areas covered
  • BN11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£69,000
  • Max: Β£790,000

Letting
  • Min: Β£0
  • Max: Β£69,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 3 0 8 1 3 2 0 3
Natalie Lambert - upload your photo Natalie Lambert
1 reviews

About Natalie No description set View full profile
Michael Jones - upload your photo Michael Jones
6 reviews

About Michael No description set View full profile
Robert Luff - no image available Robert Luff
Director
3 reviews

About Robert No description set View full profile
Emma Hyam - upload your photo Emma Hyam
4 reviews

About Emma No description set View full profile
Adam seymour - upload your photo Adam seymour
1 reviews

About Adam No description set View full profile
Richard Wetherell - upload your photo Richard Wetherell
1 reviews

About Richard No description set View full profile
Amber O’Brien - upload your photo Amber O’Brien
1 reviews

About Amber No description set View full profile

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Fees

No fees set.
Last updated at 11:32 AM 13/10/2017 by Nicola Smyth

Complaints Procedure

No procedure set.
Last updated at 11:32 AM 13/10/2017 by Nicola Smyth

Awards won by Robert Luff & Co, Worthing BN11 1LZ

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