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    Jill RAMSHAW
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    Maria Pell
Robert Bell & Company are an independent practice of Chartered Surveyors and Estate Agents. Our Horncastle branch is our oldest office, the firm taking occupation in 1872. With our prominent central town position and locally focused mailing list of prospective purchasers; our dedicated Horncastle sales team are ideally placed to ensure that your property receives the correct locally based marketing that is required to achieve the best possible sales price.
Robert Bell & Co

Old Bank Chambers, Horncastle
Lincolnshire
LN9 5HY

01507 522222
Website not available

Properties for Sale
Properties to Rent

“ Excellent Customer Service... ”

Apr 24,2018
Minithumbup
Maria Pell
By: 'CStainsby'
Apr 24,2018
0 people found
this helpful
Maria has been so proactive when dealing with all matters regarding our new home. She has dealt with everything quickly and efficiently in a professional manner, renting our home has been so easy. I would certainly recommend Bell's to anyone wishing to rent a ...
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Comment on agent fees
Very good
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“ Excellent professional service... ”

Apr 06,2018
Minithumbup
Jill RAMSHAW
By: 'Vonney1'
Apr 06,2018
0 people found
this helpful
Through a very personal and upsetting time for me and my family the decision to sell was in itself an awful decision. Robert Bell and Company took away all my fears and worries offering expert and supportive advice as well as keeping me updated very ...
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Comment on agent fees
Very reasonable and as expected.
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“ Would highly recommended to buy through Robert Bell Jill went out of her way to find information out for us she always returned our calls... ”

Apr 06,2018
Minithumbup
Jill RAMSHAW
By: 'Dawn'
Apr 06,2018
0 people found
this helpful
Very happy with the way Jill looked after our purchase she went out of her way to help us and keep us informed always happy to help...
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Comment on agent fees
We brought through Robert Bell
Was this helpful? Yes

“ House Sale... ”

Mar 23,2018
Minithumbup
Jill RAMSHAW
By: 'Clive'
Mar 23,2018
0 people found
this helpful
Selling a house is a stressful experience which was made easier by the sales negotiator Jill.She was always happy to help and go that extra mile to keep us informed how things were progressing and helped throughout the whole process.She was efficient,professional ...
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Comment on agent fees
The fees were very reasonable.
Was this helpful? Yes
Mar 14,2018
Minithumbup
By: 'Mrs E Martin'
Mar 14,2018
0 people found
this helpful
I don't normally take the time to do reviews but our family has been so impressed with how everyone at Robert Bell dealt with the sale of my Aunt's property that I felt the need to post one. The service was brilliant throughout ...
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Comment on agent fees
Seemed consistent with other agents but we felt that we received good value for our money.
Was this helpful? Yes
Mar 01,2018
Minithumbup
By: 'Hannah'
Mar 01,2018
1 people found
this helpful
Excellent service from this company. They sold my house for exactly what they told me they would. After we had agreed the sale Jill kept me informed on a weekly basis with updates and when we had problems along the chain she held it all ...
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Comment on agent fees
I was happy with the fee's, especially considering all of the work they put in for me throughout the whole sale.
Was this helpful? Yes
Jan 26,2018
Minithumbup
By: 'Sheridan'
Jan 26,2018
1 people found
this helpful
Fantastic customer service from the entire sales team at Robert Bells. They produced some wonderful sales particulars for my property, even sending a professional photographer to take the photographs. They sold it for exactly what they told me I would get for it and I ...
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Comment on agent fees
Considering all that they did for us in terms sending a professional photographer, carrying out the viewings, negotiating a good price and the constant updates and communication I think the fee's were very reasonable.
Was this helpful? Yes
Nov 19,2017
Minithumbdown
By: 'Lette'
Nov 19,2017
1 people found
this helpful
Viewed a house and put in an application paying the fees as required. Waited for Legal4Landlords to complete their checks and all went fine. Between myself and my husbands earnings we covered the requested one and half times the rent and at the application ...
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Comment on agent fees
£50 per applicant - an extra £100 per guarantor Said that if we didnรขโ‚ฌโ„ขt get the property we could move the applicant fee to another property - didnรขโ‚ฌโ„ขt happen - invoice arrived saying money spent on referencing for first property!
Was this helpful? Yes
By: Michelle
Jan 26, 2018
View all comments (1)
We are very sorry to hear about your bad experience. We are normally known for our great, personalised customer service and we are so sorry we have missed the mark on this occasion. My name is Michelle and I am a Lettings Negotiator at our Lincoln branch, if you would like to discuss this matter in further detail please call me on 01522 538 888 or email on michelle@robert-bell.org. ...
Apr 17,2017
Minithumbdown
By: 'Destroyer of Dreams'
Apr 17,2017
5 people found
this helpful
After some positive interaction with agents recently. In my honest opinion, Robert Bell reminded me why estate agents are so hated. Unprofessional. Underhanded. Unreliable. Useless. Untrained. Do not TRUST this agent...
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By: Michelle
Jan 26, 2018
View all comments (1)
We are very sorry to hear about your bad experience. We are normally known for our great, personalised customer service and we are so sorry we have missed the mark on this occasion. My name is Michelle and I am a Lettings Negotiator at our Lincoln branch, if you would like to discuss this matter in further detail please call me on 01522 538 888 or email on michelle@robert-bell.org. ...
Jun 03,2016
Minithumbup
By: 'crap agent'
Jun 03,2016
1 people found
this helpful
disappointed from start to finish with this agency. 1. after paying 6 months rent up front the main toilet didn't flush that meant a month practically, with no main tilet while they decided wether the landlord wanted to pay 2. sent people round to view unattended as they ...
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Comment on agent fees
bad with any complaints I had regarding repairs of fixtures. tried to scam extra cleaning fees rather than returning my deposit
Was this helpful? Yes
Jan 26,2016
Minithumbdown
By: 'Emilie'
Jan 26,2016
1 people found
this helpful
I went through robert bell to rent a property. They freely took my money knowing that i would not be granted a tenancy. The agent (paddy) even though i told him i would receive a 'needing a guarantor' request still processed my application telling me ...
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Comment on agent fees
They WILL take your money even if you are completely honest with them about your situations and if they say you will be fine if offering 6 months up front and a guarantor (of which i did) they are LYING and will take your money and give you any story just to take your money!
Was this helpful? Yes
Jan 10,2014
Minithumbdown
By: 'horncastlehc'
Jan 10,2014
0 people found
this helpful
Robert Bell and co must be the worst local family business i have ever dealt with in my life, they think they are above everyone in Horncastle and it seems they only have one customer, the landlords or sellers. They do not care about the ...
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What agent could do to change your mind?
Remember that people looking to buy or rent are also your customer!!!!!
Attached Files
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By: Alastair
Jan 26, 2018
View all comments (1)
I am sorry to have read your review and I am sorry that you felt the property you viewed with us was overpriced. Hopefully I can address some of the points you have raised. As an agent we try to take our responsibilities to purchasers and tenants very seriously. We are employed by the seller or landlord however. We must ensure that we act in their best interests and we are duty bound to take their instructions, be it regarding the criteria for renting their property or the price at which they ...
Apr 10,2013
Minithumbdown
By: 'Simon'
Apr 10,2013
2 people found
this helpful
Rung them several times to arrange viewings for rental properties they advertised. They gave constant promises to arrange times with existing tenants and call us back but this never happens. Then finally after numerous chasing phone calls they tell you the property has just been ...
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What agent could do to change your mind?
Pull their finger out of their backsides and concentrate on a bit of customer service. The lady I spoke to first time round was lovely and chirpy when I first spoke to her because the girl who initially answered the phones miscommunicated that I wanted to rent out my own property. As soon as I corrected her to advise I actually wanted to rent one of their advertised properties she instantly turned into a miserable, uninterested jobsworth.
Attached Files
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Areas covered
  • LN9
  • LN8
  • LN7
  • LN10
  • LN11
  • LN12
  • LN13
  • PE23
  • PE24
  • PE25
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 73% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ290,000
  • Max: ยฃ290,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

NAEA ARLA RICS


Review statistics

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0 0 2 0 5 0 1 0 0 5
Jill RAMSHAW - upload your photo Jill RAMSHAW
3 reviews

About Jill No description set View full profile
Maria Pell - upload your photo Maria Pell
1 reviews

About Maria No description set View full profile

Fees

We offer a very competitive marketing package, which includes premium services such as the use of a professional photographer and direct marketing via our Mayfair Office in London.
Last updated at 2:19 PM 23/03/2018 by Alastair Boulton

Complaints Procedure

A copy of our formal complaints procedure is available upon request.
Last updated at 2:19 PM 23/03/2018 by Alastair Boulton

Awards won by Robert Bell & Co, Horncastle LN9 5HY

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