• Phillip Cannon
    Phillip Cannon
  • Annabel Siong
    Annabel Siong
  • Sue Day
    Sue Day
  • Francis Stickney
    Francis Stickney
  • Nicola French
    Nicola French
  • Lewis Wiles
    Lewis Wiles
  • upload your photo
    Kate Stopford
riverhomes specialises exclusively in the selling and letting of waterside property in London - professional and dedicated consultants with riverside offices covering the length of the Thames in Greater London. From luxurious penthouses and sumptuous period homes to romantic houseboats - its a lifestyle we sell not just property. Our West London office covers property in Hammersmith W6, Chiswick W4, Brentford TW8, Old Isleworth TW7, Kew TW9 and Richmond TW10
riverhomes

28 Thames Road Chiswick, London

W4 3RJ

020 8995 0500
Jul 22,2017
Minithumbup
Lewis Wiles
By: 'Lorna'
Jul 22,2017
0 people found
this helpful
Lewis and his team were fantastic! From first viewing to getting my keys they were so efficient and communicative that it made the whole process stress free. All the paperwork was turned around really quickly and they made sure everything fell into place so easily. This was my first move to a houseboat and my dreamhouse! The whole move couldn't have gone better! I wouldn't hesitate to recommend them to anyone looking for a Riverside Home....
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Comment on agent fees
Fees mid range. Sleek service and easily worth the cost.
Was this helpful? Yes
Jun 21,2017
Minithumbup
Sue Day
Kate Stopford
By: 'Victor'
Jun 21,2017
0 people found
this helpful
This is to thank all the staff at the Thames Road branch for re-letting my flat and especially Sue & Kate for their excellent service. Keep up the good work!...
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Was this helpful? Yes
Jun 19,2017
Minithumbup
Sue Day
Francis Stickney
By: 'Lesley'
Jun 19,2017
0 people found
this helpful
Thank you for fantastic service and support throughout the move process! Sue provided me with excellent advice on the right property and helped me create a vision! I was clear on the process throughout including the payment and moving in steps - it couldn't have been better explained. Since moving in I have had all my queries promptly responded to and all my requests accommodated for. I made a great choice with RiverHomes and couldn't recommend them highly enough....
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Comment on agent fees
Reasonable given the level of service provided.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Sue Day
By: 'Dominika'
Jun 19,2017
0 people found
this helpful
This was my first time using River Homes as a letting agent and I am very pleased with the support received from Sue during a viewing and during the admin process thereafter. She was patient and accommodating and helped me answer all questions I had about the property. Sue was a pleasure to speak to and she made the whole experience a lot less stressful....
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Comment on agent fees
Standard
Was this helpful? Yes
Jun 19,2017
Minithumbup
Sue Day
By: 'Francis'
Jun 19,2017
0 people found
this helpful
This is the third time I have let my property through riverhomes and Sue is simple(y) the best Lettings Agent in the whole of London !...
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Was this helpful? Yes
May 26,2017
Minithumbup
Sue Day
Annabel Siong
By: 'Lamè'
May 26,2017
0 people found
this helpful
Since engaging with Riverhomes in 2013, They have gone over and beyond the call of duty to rent out and manage my property. I will recommend them any time any day. The best in west London....
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Comment on agent fees
Fair
Was this helpful? Yes
May 23,2017
Minithumbup
Francis Stickney
By: 'NGH'
May 23,2017
0 people found
this helpful
Francis has done a masterful job of helping the process move through its many stages. On several occasions, he resolved a problematic situation that was threatening serious delays to the transaction. More important, I have Francis' representations to be honest and fair. He is also deeply knowledgeable about the West London / riverside property market....
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Comment on agent fees
As a buyer in the process, I am closely familiar with the transaction fees.
Was this helpful? Yes
May 23,2017
Minithumbup
Francis Stickney
By: 'Richard'
May 23,2017
0 people found
this helpful
Francis is a can do agent- he knows his market, is realistic and a great communicator. He understands how to get a buy and sale done!...
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Was this helpful? Yes
May 23,2017
Minithumbup
Francis Stickney
By: 'Zulu'
May 23,2017
0 people found
this helpful
Excellent agent who is committed to selling your property and knows the market very well indeed. Sensible advice throughout the process which in our case was in part for Probate and very helpful thorough and professional follow up and advice in dealing with HMRC etc. First class service all round and much better than mainstream networks agents in our view.Good value too and good lawyers attaching....
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Comment on agent fees
Good
Was this helpful? Yes
May 15,2017
Minithumbup
Annabel Siong
Annabel Siong
By: 'Sharif'
May 15,2017
0 people found
this helpful
Absolutely fantastic in every way and always attentive to our requests for repair. Has been there helping us every step of the way for two years, totally brilliant!...
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Was this helpful? Yes
May 08,2017
Minithumbup
Phillip Cannon
By: 'Nickog'
May 08,2017
0 people found
this helpful
Riverhomes were efficient, professional and friendly, answering all questions that came up during our rental process. Everyone we dealt with was responsive and knowledgeable. Special kudos to Phillip, who did his utmost to make sure everything went smoothly and ensure I had the information I needed to support my decision to rent the flat. This was the most professional estate agent I've worked with and would do so again....
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Comment on agent fees
In line with industry standards
Was this helpful? Yes
May 02,2017
Minithumbup
Kate Stopford
Annabel Siong
By: 'Tim'
May 02,2017
0 people found
this helpful
Always helpful and fast to act on any issues. Always get back to you in a timely manner. Friendly and honest....
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Was this helpful? Yes
May 01,2017
Minithumbup
Phillip Cannon
By: 'mcs'
May 01,2017
0 people found
this helpful
Phillip Cannon took over our portfolio when Adam Elske suddenly left the agency. We had had no warning so it was quite a surprise to us (and quite honestly the email Adam sent us was quite unprofessional). Phillip, however, didn't miss a beat, and took over the completion of tenancy. We found him to be completely reliable, efficient, always ready to be helpful, and very friendly. We are giving him 5+ stars....
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Comment on agent fees
I expect that the agency fees were pretty standard, but I do not think tenants should pay these fees. All agency fees should be paid by the landlords, who can offset this cost against their taxes.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Sue Day
By: 'Dai Davies'
Apr 11,2017
1 people found
this helpful
This was an excellent service given that my sale had fallen through two years previously and the purchaser required a lot of reassurance. Sue handled the sale very professionally and was very helpful throughout the negotiations and sale process. With many thanks for all your hard work....
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Comment on agent fees
good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Sue Day
By: 'Angelina'
Mar 31,2017
1 people found
this helpful
I have just moved into a lovely flat and the whole process was made so simple due to the friendly and helpful services of Sue and Alice at Riverhomes. Nothing is too much trouble and they were very quick to respond to any queries I had. First class!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Kate Stopford
Annabel Siong
By: 'LF HK'
Mar 31,2017
0 people found
this helpful
The team worked efficiently with good communication with the clients. They can give me (the landlord) constructive comments in every aspects....
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Comment on agent fees
The fees are acceptable for its good service.
Was this helpful? Yes
Mar 23,2017
Minithumbup
Annabel Siong
By: 'LB'
Mar 23,2017
0 people found
this helpful
Annabel has made what could have been a very stressful move for an elderly and sick parent an easy and professionally supported experience. As is always the case, there were some teething problems with the rental flat. Annabel went out of her way, including over weekends and giving out her personal mobile, to ensure these were resolved quickly. We are fortunate with an understanding Landlord too. All in all an unexpectedly great experience at a tough time for the family. Much appreciated!...
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Was this helpful? Yes
Mar 17,2017
Minithumbup
Annabel Siong
By: 'Margaret Kaye'
Mar 17,2017
0 people found
this helpful
Annabel Siong looks after seven of my properties in Chelsea, Barnes and Mortlake. I have found her to be extremely efficient and very easy to communicate with. She has dealt with teething problems in my new build properties as well as difficulties with my period properties with equal aplomb. I am extremely satisfied with the service she has provided and would highly recommend her...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2017
Minithumbup
Kate Stopford
Annabel Siong
By: 'Adewunmi Adebimpe'
Mar 15,2017
0 people found
this helpful
Kate Stopford and Annabel Siong have been excellent in the management and keeping the integrity of my property thereby making it attractive for quick Tenancy Turnaround. This experience has given me peace of mind knowing I have consummate professionals managing my estate (since 2012); though I live several miles away from England...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2017
Minithumbup
Sue Day
By: 'Sally'
Mar 01,2017
0 people found
this helpful
Adam, Sue and Phillip recently acted for us on the sale of our house. The team was incredibly professional and committed. I would highly recommend Riverhomes to anyone wanting to buy or sell their property....
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Nicola French
By: 'KBrook'
Feb 07,2017
0 people found
this helpful
My time working with the agency has been a very smooth process, and Nicola was very helpful when it came to changing over tenants....
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Comment on agent fees
The fees were less than what I had to pay to secure my new place, however when it comes to renewing contracts for the house, I believe the fees were a little high.
Was this helpful? Yes
Feb 05,2017
Minithumbup
Annabel Siong
By: 'Stefano'
Feb 05,2017
0 people found
this helpful
I bought a flat with a tenant still in, and Annabel looked after the transition when the tenant left. She managed it perfectly: keys, checkout, switching the utilities to me. She advised me on what I had to do with each utility, and even filled an online form on my behalf when Hounslow Council mistakenly contacted Riverhomes instead of contacting me. Excellent work, thank you....
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Comment on agent fees
ok
Was this helpful? Yes
Feb 02,2017
Minithumbup
Sue Day
By: 'Juniper'
Feb 02,2017
0 people found
this helpful
We were renewing a let and Riverhomes throughout have been very efficient, good humoured and helpful: they know us well. Although announced at Christmas, they successfully found an ideal tenant who moved in by mid January, despite a two week holiday closure! Great efficiency, and it helps to be able to pop by with paperwork, or clarify in person. I have recommended them several times and have no hesitation in continuing to do so....
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Comment on agent fees
Fees are inevitable, since contracts, references checks etc all take time to do properly
Was this helpful? Yes
Jan 25,2017
Minithumbup
Sue Day
By: 'Christina'
Jan 25,2017
0 people found
this helpful
I am totally delighted with the advice and service that I have received at River Homes. They are efficient, punctual, capable and friendly. Who would have thought moving could be such a pain free process - I am deeply grateful....
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Comment on agent fees
Good.
Was this helpful? Yes
Jan 20,2017
Minithumbup
By: 'Rachel Redfearn'
Jan 20,2017
0 people found
this helpful
River Homes provide an impeccable service and the team are a pleasure to deal with. They also provide great knowledge of the marketplace. Thank you...
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Nov 29,2016
Minithumbup
Sue Day
Sue Day
By: 'roxi'
Nov 29,2016
0 people found
this helpful
The staff at Riverhomes were very fast and efficient in renting my flat. There were only a few void days between lets. They are enthusiastic and committed and kept me informed at all stages of the letting procedure. Would highly recommend them.... read full review...
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Nov 22,2016
Minithumbup
Phillip Cannon
Sue Day
By: 'Nick D'
Nov 22,2016
1 people found
this helpful
The staff at Riverhomes were very fast and efficient in renting my Chiswick flat. There were only a few void days between lets. They are enthusiastic and committed and kept me informed at all stages of the letting procedure. Would highly recommend them....
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Comment on agent fees
I would says the fees are average for letting agents
Was this helpful? Yes
Nov 14,2016
Minithumbup
By: 'Sue'
Nov 14,2016
0 people found
this helpful
Adam was extremely helpful when we were viewing an apartment in Kew Bridge. Everything was very well executed. He and his team are very professional and nothing is too much trouble....
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Oct 23,2016
Minithumbup
Phillip Cannon
By: 'Jackie'
Oct 23,2016
1 people found
this helpful
Really helpful - kept us well informed and nothing too much trouble. Everything went exactly as agreed and a very professional service....
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Comment on agent fees
Fees were in line with what others charged but service was excellent
Was this helpful? Yes
Oct 19,2016
Minithumbup
Annabel Siong
By: 'Earl'
Oct 19,2016
0 people found
this helpful
As the Landlord, I'd like to recognise Annabel's efforts throughout 4 years of tenancy at 8 and 12 Riverview Rd whilst we've been in the US. She has been on the ball the entire time and worked constructively and fairly with both us and our tenants. Of particular note were her dogged efforts over 6 months to recover flooring repair costs from a recalcitrant insurance firm after an under floor water main leak in no 12. Wonderful effort and we were extremely thankful. Top job....
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Areas covered
  • TW9
  • Hammersmith
  • Richmond
  • W6
  • TW10
  • Chiswick
  • River Thames
  • W4
  • Waterside property
  • Brentford
  • Houseboats
  • TW8
  • Moorings
  • Isleworth
  • Old Isleworth
  • TW7
  • Kew
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £200,000
  • Max: £1,750,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 0 58 1 16 1 14 0 7 0
Phillip Cannon Phillip Cannon
Branch Manager
45 reviews

About Phillip No description set View full profile
Annabel Siong Annabel Siong
Property Manager
25 reviews

About Annabel No description set View full profile
Sue Day Sue Day
Senior Consultant
56 reviews

About Sue No description set View full profile
Francis Stickney Francis Stickney
Associate Director
9 reviews

About Francis No description set View full profile
Nicola French Nicola French
4 reviews

About Nicola No description set View full profile
Lewis Wiles Lewis Wiles
Senior Consultant
1 reviews

About Lewis No description set View full profile
Kate Stopford - no image available Kate Stopford
23 reviews

About Kate No description set View full profile

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Fees

No fees set.
Last updated at 9:54 AM 14/11/2016 by Erin

Complaints Procedure

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Last updated at 9:54 AM 14/11/2016 by Erin

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