riverhomes - West London office, London, W4

123 reviews 4.9/5 rating
  • % valuation accuracy
  • 98% recommend
  • 97% fee satisfaction
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    Kate Stopford
  • Annabel Siong
    Annabel Siong
  • Francis Stickney
    Francis Stickney
  • Nicola French
    Nicola French
  • Phillip Cannon
    Phillip Cannon
  • Sue Day
    Sue Day
  • Alice Warren
    Alice Warren
riverhomes specialises exclusively in the selling and letting of waterside property in London - professional and dedicated consultants with riverside offices covering the length of the Thames in Greater London. From luxurious penthouses and sumptuous period homes to romantic houseboats - its a lifestyle we sell not just property. Our West London office covers property in Hammersmith W6, Chiswick W4, Brentford TW8, Old Isleworth TW7, Kew TW9 and Richmond TW10
riverhomes

28 Thames Road Chiswick, London

W4 3RJ

020 8995 0500
May 26,2017
Minithumbup
Sue Day
Sue Day
Annabel Siong
Annabel Siong
By:
May 26,2017
0 people found
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Since engaging with Riverhomes in 2013, They have gone over and beyond the call of duty to rent out and manage my property. I will recommend them any time any day. The best in west London....
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Comment on agent fees
Fair
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May 23,2017
Minithumbup
Francis Stickney
Francis Stickney
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May 23,2017
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Francis has done a masterful job of helping the process move through its many stages. On several occasions, he resolved a problematic situation that was threatening serious delays to the transaction. More important, I have Francis' representations to be honest and fair. He is also deeply knowledgeable about the West London / riverside property market....
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Comment on agent fees
As a buyer in the process, I am closely familiar with the transaction fees.
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May 23,2017
Minithumbup
Francis Stickney
Francis Stickney
By:
May 23,2017
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Francis is a can do agent- he knows his market, is realistic and a great communicator. He understands how to get a buy and sale done!...
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May 23,2017
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Francis Stickney
Francis Stickney
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May 23,2017
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Excellent agent who is committed to selling your property and knows the market very well indeed. Sensible advice throughout the process which in our case was in part for Probate and very helpful thorough and professional follow up and advice in dealing with HMRC etc. First class service all round and much better than mainstream networks agents in our view.Good value too and good lawyers attaching....
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Comment on agent fees
Good
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May 15,2017
Minithumbup
Annabel Siong
Annabel Siong
Annabel Siong
Annabel Siong
By:
May 15,2017
0 people found
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Absolutely fantastic in every way and always attentive to our requests for repair. Has been there helping us every step of the way for two years, totally brilliant!...
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May 08,2017
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Phillip Cannon
Phillip Cannon
Alice Warren
Alice Warren
By:
May 08,2017
0 people found
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Riverhomes were efficient, professional and friendly, answering all questions that came up during our rental process. Everyone we dealt with was responsive and knowledgeable. Special kudos to Phillip, who did his utmost to make sure everything went smoothly and ensure I had the information I needed to support my decision to rent the flat. This was the most professional estate agent I've worked with and would do so again....
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Comment on agent fees
In line with industry standards
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May 02,2017
Minithumbup
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Kate Stopford
Annabel Siong
Annabel Siong
By:
May 02,2017
0 people found
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Always helpful and fast to act on any issues. Always get back to you in a timely manner. Friendly and honest....
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May 01,2017
Minithumbup
Phillip Cannon
Phillip Cannon
By:
May 01,2017
0 people found
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Phillip Cannon took over our portfolio when Adam Elske suddenly left the agency. We had had no warning so it was quite a surprise to us (and quite honestly the email Adam sent us was quite unprofessional). Phillip, however, didn't miss a beat, and took over the completion of tenancy. We found him to be completely reliable, efficient, always ready to be helpful, and very friendly. We are giving him 5+ stars....
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Comment on agent fees
I expect that the agency fees were pretty standard, but I do not think tenants should pay these fees. All agency fees should be paid by the landlords, who can offset this cost against their taxes.
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Apr 11,2017
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Sue Day
Sue Day
By:
Apr 11,2017
1 people found
this helpful
This was an excellent service given that my sale had fallen through two years previously and the purchaser required a lot of reassurance. Sue handled the sale very professionally and was very helpful throughout the negotiations and sale process. With many thanks for all your hard work....
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Comment on agent fees
good
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Mar 31,2017
Minithumbup
Sue Day
Sue Day
Alice Warren
Alice Warren
By:
Mar 31,2017
1 people found
this helpful
I have just moved into a lovely flat and the whole process was made so simple due to the friendly and helpful services of Sue and Alice at Riverhomes. Nothing is too much trouble and they were very quick to respond to any queries I had. First class!...
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Comment on agent fees
Good
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Mar 31,2017
Minithumbup
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Kate Stopford
Annabel Siong
Annabel Siong
By:
Mar 31,2017
0 people found
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The team worked efficiently with good communication with the clients. They can give me (the landlord) constructive comments in every aspects....
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Comment on agent fees
The fees are acceptable for its good service.
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Mar 23,2017
Minithumbup
Annabel Siong
Annabel Siong
By:
Mar 23,2017
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Annabel has made what could have been a very stressful move for an elderly and sick parent an easy and professionally supported experience. As is always the case, there were some teething problems with the rental flat. Annabel went out of her way, including over weekends and giving out her personal mobile, to ensure these were resolved quickly. We are fortunate with an understanding Landlord too. All in all an unexpectedly great experience at a tough time for the family. Much appreciated!...
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Mar 17,2017
Minithumbup
Annabel Siong
Annabel Siong
By:
Mar 17,2017
0 people found
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Annabel Siong looks after seven of my properties in Chelsea, Barnes and Mortlake. I have found her to be extremely efficient and very easy to communicate with. She has dealt with teething problems in my new build properties as well as difficulties with my period properties with equal aplomb. I am extremely satisfied with the service she has provided and would highly recommend her...
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Comment on agent fees
Good
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Mar 15,2017
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Kate Stopford
Annabel Siong
Annabel Siong
By:
Mar 15,2017
0 people found
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Kate Stopford and Annabel Siong have been excellent in the management and keeping the integrity of my property thereby making it attractive for quick Tenancy Turnaround. This experience has given me peace of mind knowing I have consummate professionals managing my estate (since 2012); though I live several miles away from England...
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Comment on agent fees
Good
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Mar 01,2017
Minithumbup
Sue Day
Sue Day
By:
Mar 01,2017
0 people found
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Adam, Sue and Phillip recently acted for us on the sale of our house. The team was incredibly professional and committed. I would highly recommend Riverhomes to anyone wanting to buy or sell their property....
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Comment on agent fees
Good.
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Feb 07,2017
Minithumbup
Nicola French
Nicola French
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Feb 07,2017
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My time working with the agency has been a very smooth process, and Nicola was very helpful when it came to changing over tenants....
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Comment on agent fees
The fees were less than what I had to pay to secure my new place, however when it comes to renewing contracts for the house, I believe the fees were a little high.
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Feb 05,2017
Minithumbup
Annabel Siong
Annabel Siong
By:
Feb 05,2017
0 people found
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I bought a flat with a tenant still in, and Annabel looked after the transition when the tenant left. She managed it perfectly: keys, checkout, switching the utilities to me. She advised me on what I had to do with each utility, and even filled an online form on my behalf when Hounslow Council mistakenly contacted Riverhomes instead of contacting me. Excellent work, thank you....
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Comment on agent fees
ok
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Feb 02,2017
Minithumbup
Sue Day
Sue Day
By:
Feb 02,2017
0 people found
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We were renewing a let and Riverhomes throughout have been very efficient, good humoured and helpful: they know us well. Although announced at Christmas, they successfully found an ideal tenant who moved in by mid January, despite a two week holiday closure! Great efficiency, and it helps to be able to pop by with paperwork, or clarify in person. I have recommended them several times and have no hesitation in continuing to do so....
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Comment on agent fees
Fees are inevitable, since contracts, references checks etc all take time to do properly
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Jan 25,2017
Minithumbup
Sue Day
Sue Day
By:
Jan 25,2017
0 people found
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I am totally delighted with the advice and service that I have received at River Homes. They are efficient, punctual, capable and friendly. Who would have thought moving could be such a pain free process - I am deeply grateful....
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Comment on agent fees
Good.
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Jan 20,2017
Minithumbup
Alice Warren
Alice Warren
By:
Jan 20,2017
0 people found
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River Homes provide an impeccable service and the team are a pleasure to deal with. They also provide great knowledge of the marketplace. Thank you...
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Nov 29,2016
Minithumbup
Sue Day
Sue Day
Sue Day
Sue Day
By:
Nov 29,2016
0 people found
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The staff at Riverhomes were very fast and efficient in renting my flat. There were only a few void days between lets. They are enthusiastic and committed and kept me informed at all stages of the letting procedure. Would highly recommend them.... read full review...
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Nov 22,2016
Minithumbup
Phillip Cannon
Phillip Cannon
Sue Day
Sue Day
By:
Nov 22,2016
1 people found
this helpful
The staff at Riverhomes were very fast and efficient in renting my Chiswick flat. There were only a few void days between lets. They are enthusiastic and committed and kept me informed at all stages of the letting procedure. Would highly recommend them....
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Comment on agent fees
I would says the fees are average for letting agents
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
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Adam was extremely helpful when we were viewing an apartment in Kew Bridge. Everything was very well executed. He and his team are very professional and nothing is too much trouble....
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Oct 23,2016
Minithumbup
Phillip Cannon
Phillip Cannon
Alice Warren
Alice Warren
By:
Oct 23,2016
1 people found
this helpful
Really helpful - kept us well informed and nothing too much trouble. Everything went exactly as agreed and a very professional service....
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Comment on agent fees
Fees were in line with what others charged but service was excellent
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Oct 19,2016
Minithumbup
Annabel Siong
Annabel Siong
By:
Oct 19,2016
0 people found
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As the Landlord, I'd like to recognise Annabel's efforts throughout 4 years of tenancy at 8 and 12 Riverview Rd whilst we've been in the US. She has been on the ball the entire time and worked constructively and fairly with both us and our tenants. Of particular note were her dogged efforts over 6 months to recover flooring repair costs from a recalcitrant insurance firm after an under floor water main leak in no 12. Wonderful effort and we were extremely thankful. Top job....
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Sep 29,2016
Minithumbup
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Sep 29,2016
0 people found
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A fantastic buying experience through Adam at River Homes. I've dealt with many agents before, for a variety of purchases/sales/rentals and can honestly say this was the most pleasant and efficient experience. Adam was excellent at mediating the sale, negotiating, organising the process and was always on hand to help with our many questions! Highly recommended....
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Sep 16,2016
Minithumbup
Sue Day
Sue Day
Phillip Cannon
Phillip Cannon
By:
Sep 16,2016
1 people found
this helpful
Always very helpful and friendly, have used them for a good few years with a number of properties. They have a very good understanding of the lettings market in the area and have good advice for me as a landlord in terms of getting tenants into properties....
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Aug 29,2016
Minithumbup
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Aug 29,2016
0 people found
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We appreciated Adam's hard work in securing the flat we wanted. Adam is friendly and approachable. He was quick to answer any questions we had. The only issue we were slightly disappointed with was when we received our keys, we found that our flat was not ready to move in to for another couple of weeks due to repairs and cleaning which we were advised would be done prior to the start of the tenancy. Perhaps it is not the agent's responsibility to ensure the property is ready but we felt that...
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Comment on agent fees
In line with other agents' fees I believe.
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Aug 17,2016
Minithumbup
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Aug 17,2016
0 people found
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We were extremely pleased with the way Adam handled the entire process. It was conducted in a professional way and in the same time personal. We would recommend Adam and the agency to any of our friends based on his performance. Thank you Adam. Bob & Cristina....
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Aug 15,2016
Minithumbup
Sue Day
Sue Day
Phillip Cannon
Phillip Cannon
By:
Aug 15,2016
1 people found
this helpful
Thanks for all your help with selling our houseboat. Very friendly service from Sue, Phillip and all at Riverhomes in Chiswick. Well done in a difficult market....
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Areas covered
  • TW9
  • Hammersmith
  • Richmond
  • W6
  • TW10
  • Chiswick
  • River Thames
  • W4
  • Waterside property
  • Brentford
  • Houseboats
  • TW8
  • Moorings
  • Isleworth
  • Old Isleworth
  • TW7
  • Kew
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £200,000
  • Max: £1,750,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 0 55 1 16 1 14 0 7 0
Kate Stopford - no image available Kate Stopford
 14 reviews

About Kate No description set View full profile
Annabel Siong Annabel Siong
Property Manager 25 reviews

About Annabel No description set View full profile
Francis Stickney Francis Stickney
Associate Director 8 reviews

About Francis No description set View full profile
Nicola French Nicola French
 4 reviews

About Nicola No description set View full profile
Phillip Cannon Phillip Cannon
Branch Manager 45 reviews

About Phillip No description set View full profile
Sue Day Sue Day
Senior Consultant 53 reviews

About Sue No description set View full profile
Alice Warren Alice Warren
Office Manager 15 reviews

About Alice At riverhomes, I thoroughly enjoy working with a dynamic team in such a fantastic location. As the Office Administrator, I work hard to deliver valuable support to my colleagues and ensure the office View full profile
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Fees

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Last updated at 9:54 AM 14/11/2016 by Erin

Complaints Procedure

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Last updated at 9:54 AM 14/11/2016 by Erin

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Opening hours


  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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