Richard Kendall Estate Agent
Pontefract, WF8
4.9/5, 186 reviews
95% recommended
89% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together ... show more Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together with mortgage advisors and our team of solicitors, all who are on hand to give advice whenever you need it.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
West Yorkshire
WF8 1AN
01977 798 844

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 100% £65,000 £1,900,000
Lettings 100% 99% £320 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 17 0 95 5 50 4 3 0
Areas covered
  • WF7
  • WF11
  • WF8
  • S72
  • S60
  • S72
  • S75
  • S63
  • WF9
  • DN14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS TDS SAGEagent
Latest Properties

“I can’t thank Richard Kendall enough for all ......”

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Aug 14,2019
Minithumbup
Sophie
By: 'Lauren'
Aug 14,2019
0 people found
this helpful
I can’t thank Richard Kendall enough for all their help in buying my property. Sophie was amazing and went above and beyond to help with our purchase and I can’t thank her enough! I would definitely recommend!...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Aug 15, 2019
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Thank you Lauren for leaving a 5* review for Sophie at the Pontefract office of Richard Kendall Estate Agent. We are so glad you felt that she went above and beyond to help with your purchase. We hope you are very happy in your new home. ...

“I can’t thank Richard Kendall enough for all ......”

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Jun 25,2019
Minithumbup
Lisa
By: 'Michelle'
Jun 25,2019
0 people found
this helpful
I can’t thank Richard Kendall enough for all their help in buying my property. So organised and helpful and you can tell Lisa Wood really cares about her clients and goes above and beyond to provide fantastic service. I would highly recommend Richard Kendall ...
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Was this helpful? Yes
By: Kirsty
Jun 25, 2019
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Thank you Michelle for your lovely review of Lisa at our Pontefract office, Richard Kendall Estate Agent along with the recommendation. We wish you all the best in your new home. ...

“Excellent service...”

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May 16,2019
Minithumbup
Kelly
Josie
By: 'Linda'
May 16,2019
0 people found
this helpful
Professional and reliable service I would definitely use again. Kelly and Josie have been very supportive. I would not hesitate in using Richard Kendall again....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 16, 2019
View all comments (1)
Thank you so much for you kind review of Kelly and Josie at our lettings department in Pontefract. We are so pleased you have found them to be supportive and reliable. ...

“Extremely helpful...”

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May 13,2019
Minithumbup
Josie
Kelly
By: 'Mr'
May 13,2019
0 people found
this helpful
During process of renting a property through Richard Kendalls the staff couldnt have been more helpful and were extremely welcoming and friendly...
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Comment on agent fees
One of the most competetive
Was this helpful? Yes
By: Richard Kendall
May 14, 2019
View all comments (1)
Thank you for taking the time out to comment on the service you have received from the Pontefract lettings department. If we can be if any assistance in the future please don't hesitate to get back in touch with us. ...

“Excellent Service...”

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May 01,2019
Minithumbup
Kelly
Josie
By: 'Ian'
May 01,2019
1 people found
this helpful
I recently rented a property in Pontefract via the Richard Kendall Pontefract office. I dealt with 2 staff members: Kelly and Josie. Throughout the whole process both ladies were extremely professional and courteous. They were always knowledgeable and always called or contacted me when they said ...
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Comment on agent fees
Fair prices which were made clear upfront.
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 02, 2019
View all comments (1)
Thank you Ian for taking the time out to compliment Kelly and Josie in our Pontefract Lettings department. We are so pleased that you found the service you received professional and courteous. ...

“Great service...”

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Apr 30,2019
Minithumbup
Lisa
By: 'Tracey'
Apr 30,2019
1 people found
this helpful
Great service from Lisa and the team in what turned out to be a complex lengthy sale. Kept us informed and advised what to do at each step. Not the cheapest way to sell a house but would definately recommend them , especially if things go ...
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Comment on agent fees
There are cheaper ways to sell a house now but would use Kendals again
Was this helpful? Yes

“Outstanding!...”

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Apr 02,2019
Minithumbup
Lisa
By: 'Mr'
Apr 02,2019
1 people found
this helpful
We used Richard Kendall based on a friends' recommendation- and we weren't disappointed. Everyone in the office is great- but I have to give a special mention and huge thanks to Lisa. She has been brilliant all the way through the process- right up to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Kendall Estate Agent
Apr 02, 2019
View all comments (1)
We are so pleased that you chose to use Richard Kendall to sell your home after being recommended by a friend and even more please that you have been happy with the service yourselves. We pride ourselves on great reputation and high levels customer service. May we take this opportunity to wish you all the best in your new home. ...

“5*****...”

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Mar 23,2019
Minithumbup
Lisa
By: 'Jane'
Mar 23,2019
0 people found
this helpful
Can not praise Lisa enough for all her hard work on the purchase of our new property. She kept us up to date regularly always rang back if office was busy Would highly recommend her. We had more info from her than our own estate ...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 25, 2019
View all comments (1)
Thank you Jane for your lovely review of Lisa at our Pontefract office and for any future recommendations. We wish you all the best in your new home from all at Richard Kendall Estate Agent ...

“5* service...”

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Mar 07,2019
Minithumbup
Lisa
By: 'Kerry'
Mar 07,2019
0 people found
this helpful
A massive thankyou to everyone at Richard Kendall- especially Lisa. Such an amazing service and nothing was too much. Very friendly and always made sure everything was going to plan! Such a quick turn around from our first viewing to getting our keys today! Would ...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 07, 2019
View all comments (1)
Thank you for your review of Lisa and Richard Kendall Estate Agent, Pontefract. We are so pleased you found the service amazing on the purchase of your home. We wish you all the best in your new home. ...

“Extremly Helpful...”

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Feb 25,2019
Minithumbup
Kelly
By: 'Mr'
Feb 25,2019
0 people found
this helpful
I have dealt with Kelly Scoffins for approximately 2 years now. She has been very consistent with the help she has provided to us while renting out our property. Any questions/ queries were answered promptly, no question too large or small, Kelly was always happy to ...
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Comment on agent fees
GOOD.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 26, 2019
View all comments (1)
Thank you Mr and Mrs Dawson for the recommendation and lovely review for Kelly within the lettings department at our Pontefract office. ...

“House sale sold...”

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Feb 11,2019
Minithumbup
Lisa
By: 'Tony'
Feb 11,2019
0 people found
this helpful
Just to say how professional I found Richard Kendall pontefract especially the manager Lisa wood so polite thoughtful and professional in regards to selling my house 10/10 I would recommend there services I wouldn't use anyone else...
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Comment on agent fees
Very good
Was this helpful? Yes

“Thank You!...”

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Feb 01,2019
Minithumbup
Lisa
By: 'Siobhan'
Feb 01,2019
0 people found
this helpful
Lisa at Richard Kendall has been fantastic, she has been there for us through every step and hurdle and was always at the other end of the phone or email if we needed anything. I don't think we would have got to this point if ...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 01, 2019
View all comments (1)
Thank you very much for your kind review of Lisa Wood at our Pontefract Office. We are so pleased that your purchase went smoothly with Richard Kendall Estate Agent and hope you will be happy in your new home. ...

“Brilliant...”

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Jan 30,2019
Minithumbup
Lisa
By: 'Jessica'
Jan 30,2019
0 people found
this helpful
Lisa is professional and friendly and easy to communicate with. All our question was answered well. And would highly recommended....
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Jan 31, 2019
View all comments (1)
Thank you so much for your kind comments about Lisa at our Pontefract office. Kind Regards, Richard Kendall Estate Agent ...

“Jayne Elbeck_C...”

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Dec 20,2018
Minithumbup
Lisa
By: 'HH'
Dec 20,2018
0 people found
this helpful
Jayne has made the transaction experience quite easy! Her warm, friendly and professional ethos has been wonderful. We appreciate her wonderful endeavours very much....
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Comment on agent fees
Agent's fees are quite reasonable with respect to the effort required to sell our property.
Was this helpful? Yes

“Very friendly and efficient staff and service...”

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Dec 19,2018
Minithumbup
Lisa
Kelly
By: 'Cath'
Dec 19,2018
0 people found
this helpful
Have used Richard Kendall to both manage the rental and sale of my property. Very helpful, friendly and efficient staff. Would highly recommend them....
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Comment on agent fees
Good
Was this helpful? Yes

“Skilful Help...”

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Dec 19,2018
Minithumbup
Lisa
By: 'Suzy&Andy'
Dec 19,2018
0 people found
this helpful
Always pleasant and helpful exchanges with Lisa, Jayne and all staff at Richard Kendalls. Efficient and great communication throughout, and clearly skilled negotiators. We changed from first pricing policy which gave a £20,000 window of difference for buyers to consider, as that was the only factor ...
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Comment on agent fees
We had cheaper offers but had a feeling that some agents were into the "Hard Sell" which is not an approach we wished to buy into.
Was this helpful? Yes

“Always very helpful...”

Share on :
Dec 14,2018
Minithumbup
Lisa
By: 'D'
Dec 14,2018
0 people found
this helpful
Although they were the estate agents for the person we were buying from they were always very obliging and came back with any answers to our enquiries very quickly. Kept us up to date with developments and were always happy to help. Lisa was always ...
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Was this helpful? Yes

“Excellent service !!...”

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Dec 12,2018
Minithumbup
By: 'Craig'
Dec 12,2018
0 people found
this helpful
We purchased our property through Richard Kendalls and couldn't be more satisfied with the service. Jayne was outstanding, she was very professional and helpful and went over and above our expectations. She kept us regularly updated and was very informative and consistent throughout the whole ...
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Was this helpful? Yes

“Excellent!...”

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Nov 26,2018
Minithumbup
Kelly
Josie
By: 'Jamie'
Nov 26,2018
0 people found
this helpful
I have used the team at the Pontefract branch to let my flat for 8 years and in that time they have proven to be professional, polite and sensible (all too often missing these days) Special mention to Kelly who has been working on this since ...
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Was this helpful? Yes

“Excellent rental management...”

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Oct 30,2018
Minithumbup
Kelly
By: 'James'
Oct 30,2018
0 people found
this helpful
I have rent a house for over 4 years from this agent and Kelly and the team have always been available and understanding and great link between me and the landlord from moving in to moving out and buying my own home she has been excellent ...
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Comment on agent fees
The fees are reasonable and what you would expect
Was this helpful? Yes

“recommendation...”

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Oct 28,2018
Minithumbup
By: 'Kevin'
Oct 28,2018
0 people found
this helpful
We chose Richard Kendall after looking at a number of other estate agents. Really glad we did and would definitely use them again. Jayne was very pleasant and kept us updated and informed. Many thanks...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Excellent service...”

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Oct 22,2018
Minithumbup
By: 'Kathryn'
Oct 22,2018
0 people found
this helpful
We have just bought our house through these agents and could not fault them in any way. Jayne has been happy and cheerful throughout and even supported me when my own house sale fell through whilst also protecting her vendors. Jayne also kept us well ...
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Comment on agent fees
I was a purchaser so not applicable.
Was this helpful? Yes

“Very efficient service...”

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Oct 14,2018
Minithumbup
By: 'Tammy'
Oct 14,2018
0 people found
this helpful
I have just bought a property being sold by Richard Kendall and can not praise Jayne enough. Always polite, helpful and contactable. Made the process as smooth as possible for me....
read full review
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“Absolutely Brilliant...”

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Sep 27,2018
Minithumbup
Lisa
By: 'Siobhan'
Sep 27,2018
0 people found
this helpful
I simply cannot fault the Pontefract office at all, Lisa Wood in particular. It's been a difficult sale to say the least, and they have been amazing! Always helpful, cheerful and reassuring. I'd definitely use Richard Kendall again....
read full review
Comment on agent fees
Fees are good
Was this helpful? Yes

“Personal touch, very welcoming...”

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Sep 27,2018
Minithumbup
Lisa
By: 'Benjamin'
Sep 27,2018
0 people found
this helpful
Pleasurable buying experience from start to finish.. it takes a lot for an estate agent to be honest nowadays but Jayne is straight to the point, ensuring that any hiccups or objections that pop up along the way she is sure to notify me and ...
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Was this helpful? Yes

“Impressive service...”

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Sep 25,2018
Minithumbup
Josie
By: 'Arthur'
Sep 25,2018
0 people found
this helpful
Many thanks for all your good work in arranging rental of this excellent bungalow due in no small measure to Josie's helpful, friendly and professional manner. Many thanks Arthur...
read full review
Comment on agent fees
They are what they are and well earned in this instance.
Was this helpful? Yes

“good advice...”

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Sep 24,2018
Minithumbup
Lisa
Jody
By: 'satisfied'
Sep 24,2018
0 people found
this helpful
Lisa was constantly in touch keeping me up to date with marketing and viewings, she was totally professional but friendly at all times. I have already recommended her to a friend. Jody gave me some really good advice re asking price which worked straight away....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Altofts Rental...”

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Aug 31,2018
Minithumbup
Kelly
By: 'Karl'
Aug 31,2018
0 people found
this helpful
Kelly was always very polite and helpful and would always keep me updated with any changes along the way. I would certainly use Kendalls again in the future. kelly and the team were fantastic, and the same as to be said for Karen and the ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Fantastic service...”

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Aug 23,2018
Minithumbup
Lisa
By: 'Angelina'
Aug 23,2018
0 people found
this helpful
Lisa went above and beyond what I'd expect from an estate agents. Highly recommend their services. Lisa was very friendly, professional and bent over backwards to help us with any issues we had....
read full review
Comment on agent fees
Not the cheapest out there but definitely earned their fee
Was this helpful? Yes

“Worked tirelessly against others to ensure the sale completed....”

Share on :
Aug 03,2018
Minithumbup
Lisa
Jody
By: 'Caroline'
Aug 03,2018
0 people found
this helpful
Friendly office n staff always helpful..not the most expensive either after 5 quotes..but in my opinion the best!! After many problems in a chain of 2!!using purple bricks..I feel lisa went above what was reasonably expected of her..well done n thankyou..your ...
read full review
Comment on agent fees
Good..not the cheapest against online quotes but by far £1100..Not the most expensive.
Was this helpful? Yes
Staff picture Elizabeth
(202)
No image available Lisa
(106)
Staff picture Sophie
(24)
No image available Jody
(13)

Tenant Fees

Pending
£0 (inc. VAT), Pay Upfront

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 31/05/2019, 4:21 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
WF8 1AN

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
[email protected]
propertymark.co.uk/complaints
Last updated at 12:09 PM 18/05/2022 by allAgents

Awards won by Richard Kendall Estate Agent, Pontefract WF8 1AN



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