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    Jason Kent
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    Karen Blanchard
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    Shireen Khaladj
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    Wakefield West Yorkshire
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    Catherine
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    Pam
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    Amanda
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    Joanne
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    Niki Lunn
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    Alison Hopkinson
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    Elizabeth Cooke
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    Richard
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    Phillip Slater
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    Liz
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    Catherine Kilbride
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    Shireen
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    Joanne Metcalfe
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    Tina Wood
Richard Kendall Estate Agent, a family firm with family traditions. As an independent firm with a strong team behind them. They will give you a professional and personal service seven days a week.
Richard Kendall Estate Agent

66 Northgate  , Wakefield
West Yorkshire
WF1 3AP

01924 291294
Apr 03,2017
Minithumbup
Joanne Metcalfe
Amanda Dyson
By:
Apr 03,2017
0 people found
this helpful
Joanne and Amanda were fantastic. We were badly let down by our buyers solicitors, delaying or transfer by 48 hours. Joanne and Amanda kept us up to date and informed. They could not have done more...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Elizabeth Cooke
By:
Mar 27,2017
0 people found
this helpful
I have recently sold a house via Richard Kendall estate agents. The house sale was managed by Elizabeth Cooke who was professional and dedicated at all times ensuring that the outcome reached was in everyone's best interest. She was friendly and helpful throughout and nothing was too much trouble for her. She offered advice and guidance on what was at times a problematic sale and often went the extra mile to sort out any difficult issues when they arose. I would have no hesitation in recommendin...
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Comment on agent fees
The fees are competitive with others in the area. Very professional service.
Was this helpful? Yes
Mar 20,2017
Minithumbup
Shireen Khaladj
By:
Mar 20,2017
0 people found
this helpful
Shireen has been extremely helpful and informative during all stages of property purchase, especially with me being a first time buyer. Thank you!...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Elizabeth Cooke
By:
Mar 14,2017
0 people found
this helpful
Liz was extremely personable, friendly and approachable. She was the key contact between us, the solicitors and the seller, always informing us where we were in the process....
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Was this helpful? Yes
Mar 08,2017
Minithumbup
Elizabeth Cooke
By:
Mar 08,2017
0 people found
this helpful
Thrilled with the service that we received throughout the process of selling our house. Liz was wonderful and extremely professional, going above and beyond what we expected. She was always on call should we have any questions or required information from either the solicitors or the purchases. Liz made regular calls to us, keeping up to date with any developments. Without the personal service that we received, I'm sure the whole process would have been much more stressful. Would have no hesita...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
Elizabeth Cooke
By:
Mar 08,2017
0 people found
this helpful
Very helpful and kept me informed at all times. Would use again and would recommend using Richard Kendall to others...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 07,2017
Minithumbup
Elizabeth Cooke
By:
Mar 07,2017
0 people found
this helpful
I Agreed to buy my house back in December 2016, the sale was dealt with at Richard Kendall Wakefield by Liz Cooke. The completion went on long after me anticipated exchange date but Liz was a great source of reassurance and information. She was always pleasant to speak, despite me often vocalizing my frustrations. I felt she was always pushing thing along as far as she could. Hopefully I will not be moving anytime in the near future but as and when I do I would have no problem in using the servi...
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Comment on agent fees
Fees are payable, thats how it is.
Was this helpful? Yes
Mar 07,2017
Minithumbup
Elizabeth Cooke
By:
Mar 07,2017
0 people found
this helpful
It has been our pleasure to deal with Elizabeth Cooke at Richard Kendall. The experience of selling our house has been made as easy as possible with the help of Elizabeth and the team at Richard Kendall. We would not hesitate to use this Estate Agent again. I will be asking for Liz, by name, when we come to sell our next property....
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Comment on agent fees
Competitive Agent,s Fees
Was this helpful? Yes
Mar 03,2017
Minithumbup
Elizabeth Cooke
By:
Mar 03,2017
0 people found
this helpful
Liz was fantastic! We were buying a property for the first time and she helped us every step of the way, we can't thank her enough for all her help! We are pleased to say that we have exchanged today and are now on the property ladder. We will certainly call Liz if we ever needed their help in the future. Thank you!!...
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Comment on agent fees
Purchaser
Was this helpful? Yes
Feb 25,2017
Minithumbup
Elizabeth Cooke
By:
Feb 25,2017
0 people found
this helpful
We are very pleased with the service we have received from Richard Kendall's, especially from Liz Cooke. Liz has provided us with a service which has been professional, friendly and sensitive in equal message. She has made a positive difference to a difficult and highly emotional task (selling the former family home due to my mother having to go into a care home) We would highly recommend her. Thank you very much to Liz and the other staff at Richard Kendall....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
Liz
By:
Feb 24,2017
0 people found
this helpful
Great service, thank you Liz!! Recently sold my property with Richard Kendall and received very good customer service from start to finish. My initial valuation was realistic, the photos and publicly were to a high standard. Liz who managed the sale was excellent, keeping me informed of viewings, feedback and ensuring continuity of information to ensure the sale remained on track. If you're soon to be selling your property with Richard Kendall, I'd recommend requesting Liz to managed your sale...
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Comment on agent fees
Reaslistic for the area and property size.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Elizabeth Cooke
By:
Feb 24,2017
0 people found
this helpful
I was a first time buyer and Liz was extremely helpful throughout the whole process. Everything went very smoothly as I was happy with the great service....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
Shireen Khaladj
By:
Feb 22,2017
0 people found
this helpful
Excellent service, very efficient and kept me up to date at all stages. The staff were very helpful, nothing was too much bother....
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Comment on agent fees
Expensive but competitive.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Elizabeth Cooke
By:
Feb 21,2017
0 people found
this helpful
Elizabeth Cooke was the agent for my vendor but she treated me like I was her client too by keeping me posted throughout the transaction and chasing solicitors when I requested. She also followed through my requests such as asking the vendors for certain measurements as I was preparing to shop for my furniture and fittings etc. Liz has remained friendly, helpful and professional throughout the whole transaction. If I ever sale my house, I would definitely use Richard Kendall Estate Agents....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 10,2017
Minithumbup
Elizabeth Cooke
Elizabeth Cooke
By:
Feb 10,2017
0 people found
this helpful
With a wonderful charismatic personality, yet highly professional in management of our affairs. Liz made us feel much more like friends rather than customers. I would certainly recommend Liz to any of my friends entering the property market....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
Amanda
Joanne
By:
Feb 09,2017
0 people found
this helpful
Chose this agent when another company failed miserably. Found Amanda and Joanne to be professional and knowledgable. They made sure I was updated almost daily during negotiation stages with two prospective buyers and sold within six weeks of marketing with them. Kept me informed and clearly assisted in chasing the progress of the sale with solicitors. Would choose them again without hesitation to market a property in Wakefield!...
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Comment on agent fees
Competitive with other leading estate agents. From doing a little shopping around definitely not the dearest and worth every penny for service received.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Elizabeth Cooke
By:
Feb 03,2017
0 people found
this helpful
Just completed on buying a house through Richard Kendall's & the whole experience was very good I was kept informed of progress at all stages of the purchase everything went very smoothly....
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Was this helpful? Yes
Jan 20,2017
Minithumbup
Jason Kent
Elizabeth Cooke
By:
Jan 20,2017
0 people found
this helpful
Excellent service from the outset when we first had the valuation and put the house on the market. The thing that was most important to us as we live some distance away was being contacted regularly and kept up-to-date with progress. Highly commend you for this. A very efficient and professional service throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2017
Minithumbup
Amanda
Joanne
By:
Jan 19,2017
0 people found
this helpful
We recently bought our first property from RK and our case was overseen by both Amanda & Joanne. They were able to promptly answer any questions we had and kept us up to date with developments on the house. Very helpful & friendly. Would recommend...
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Was this helpful? Yes
Jan 18,2017
Minithumbup
Elizabeth Cooke
By:
Jan 18,2017
0 people found
this helpful
Elizabeth Cooke has acted in a very helpful but also professional manner throughout. Nothing has been too much trouble and as soon as a question was asked it was answered with correct info. If Richard Kendal reads this he should be safe in the knowledge the Elizabeth is a true merit to his company and deserves all the recognition possible. I would not hesitate in the future to use kendals as long as Elizabeth works there.!...
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Comment on agent fees
Fair and consistent for the service
Was this helpful? Yes
Jan 06,2017
Minithumbup
Shireen Khaladj
By:
Jan 06,2017
0 people found
this helpful
Shireen was very professional and very easy to talk to about any issues or queries I had. She kept me well informed and I feel she is a great asset to the company...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 28,2016
Minithumbup
Elizabeth Cooke
By:
Dec 28,2016
0 people found
this helpful
Elizabeth (Liz) was first class, information and updates kept us well informed of the progress even whilst we were on holiday in Australia they just kept on coming. Tina and myself were very impressed with the commitment to the sale it took the stress away from us. Many thanks Ray & Tina...
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 21,2016
Minithumbup
Joanne
By:
Dec 21,2016
0 people found
this helpful
Well Joanne what a supersar you have been through the entire sales process. Professional at all times but personable at all times. Can't thank you enough for your guidance and help. Merry Christmas....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
Catherine Kilbride
By:
Dec 16,2016
0 people found
this helpful
I found Catherine to be extreamly professional, knowledgeable and left no stone unturned she definally knows her stuff. She gives extremely good advice and gets the job done if she says she's going to sell your property she will. Can't thank her enough....
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Comment on agent fees
I'm from Yorkshire so what do u think??
Was this helpful? Yes
Dec 16,2016
Minithumbup
Elizabeth Cooke
By:
Dec 16,2016
0 people found
this helpful
Highly recommend Richard Kendall estate agents and in particular Liz Cooke who is exceptional at her job. She always kept us up to date with what was happening and has a positive, friendly, caring manner. Liz initiates action to ensure the smooth process of buying and selling houses. Nothing was too much trouble for her....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbup
Elizabeth Cooke
By:
Dec 13,2016
0 people found
this helpful
Liz from Richard Kendall was an absolute star. Helped me throughout the process and kept me up to date on everything. My mothers house was also sold through Richard Kendall and she always said how great they were at being positive when a viewing did not turn into an offer....
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Comment on agent fees
Great fee
Was this helpful? Yes
Dec 13,2016
Minithumbup
Elizabeth Cooke
By:
Dec 13,2016
0 people found
this helpful
Excellent, friendly and proactive service throughout; from first enquiry through to exchange of contract. Can't wait to collect the keys from her on Friday and give her a big hug and a yhank you....
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Comment on agent fees
Not Applicable
Was this helpful? Yes
Dec 12,2016
Minithumbup
Elizabeth Cooke
By:
Dec 12,2016
0 people found
this helpful
Excellent service, At times I was receiving more information from Liz than I was from my own solicitor. I would recommend Richard Kendall to anybody....
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Catherine Kilbride
Lucy Harrison
By:
Dec 09,2016
0 people found
this helpful
Due to having a chain of 4 people and us been the bottom we were been forgotten about and no information was been passed to us. It's been extremely complex due to further up the chain but from day one Lucy and Catherine have been the most helpful. Every question I asked they got me a answer as soon as possible. In such a unpleasant experience I can honestly say they made it much better. I will definitely recommend and will use in the future (not any time soon tho )...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Tina Wood
By:
Dec 09,2016
0 people found
this helpful
Living overseas I thought the sale of my property would be somewhat more difficult than normal. However, dealing with Tina I very soon learnt this would NOT be the case. Tina kept me up to date with everything without me ever having to ask or chase her for information. If I had a question my email was always answered very quickly and when we hit a couple of problems Tina was excellent at helping to resolve them. I could not recommend Tina highly enough....
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Comment on agent fees
Normal market rates
Was this helpful? Yes
Areas covered
  • WF1
  • Wakefield
  • WF2
  • WF3
  • WF4
  • WF5
  • WF6
  • WF7
  • WF8
  • WF9
  • WF11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£10,600
  • Max: Β£880,000

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NAEA ARLA RICS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 141 2 51 1 2 1
Jason Kent - no image available Jason Kent
Senior Valuation Consultant
7 reviews

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Karen Blanchard - upload your photo Karen Blanchard
7 reviews

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Shireen Khaladj - no image available Shireen Khaladj
Property Consultant
34 reviews

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Wakefield West Yorkshire - upload your photo Wakefield West Yorkshire
1 reviews

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Catherine  - upload your photo Catherine
4 reviews

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Pam  - upload your photo Pam
5 reviews

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Amanda  - upload your photo Amanda
32 reviews

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Joanne  - upload your photo Joanne
27 reviews

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Niki Lunn - upload your photo Niki Lunn
11 reviews

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Alison Hopkinson - upload your photo Alison Hopkinson
12 reviews

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Elizabeth Cooke - upload your photo Elizabeth Cooke
48 reviews

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Richard  - upload your photo Richard
1 reviews

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Phillip Slater - upload your photo Phillip Slater
1 reviews

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Liz  - upload your photo Liz
3 reviews

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Catherine Kilbride - upload your photo Catherine Kilbride
14 reviews

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Shireen  - upload your photo Shireen
1 reviews

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claire Hyland - upload your photo claire Hyland
1 reviews

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Lucy Harrison - upload your photo Lucy Harrison
7 reviews

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Nikki Lunn - upload your photo Nikki Lunn
2 reviews

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Amanda Dyson - upload your photo Amanda Dyson
3 reviews

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Joanne Metcalfe - upload your photo Joanne Metcalfe
4 reviews

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Tina Wood - upload your photo Tina Wood
4 reviews

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint Ҁ“ either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property OmbudsmanҀ™s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 2:07 PM 15/03/2014 by Richard Kendall

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