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    Jason Kent
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    Karen Blanchard
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    Shireen Khaladj
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    Wakefield West Yorkshire
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    Catherine
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    Pam
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    Amanda
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    Joanne
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    Niki Lunn
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    Alison Hopkinson
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    Elizabeth Cooke
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    Richard
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    Phillip Slater
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    Liz
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    Catherine Kilbride
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    Shireen
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    claire Hyland
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    Lucy Harrison
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    Joanne Metcalfe
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    Tina Wood
Richard Kendall Estate Agent, a family firm with family traditions. As an independent firm with a strong team behind them. They will give you a professional and personal service seven days a week.
Richard Kendall Estate Agent

66 Northgate  , Wakefield
West Yorkshire
WF1 3AP

01924 291294

Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Elizabeth at Richard Kendall's has been fantastic through our purchase. She has provided me with regular updates and on several occasions has even obtained more info from my own solicitor than I could! It has been a nice smooth transaction and I am so glad that Elizabeth was in my corner....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Liz and the Wakefield office in general couldn't have been more helpful. Liz was great during some trying times selling the flat, always kept me informed of any change in situation and was very friendly and professional....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
I rang a few agents locally before Richard Kendall because I thought they would be really expensive. I wasted my time with the other agents as in principle they sounded great what service they could provide but they didn't deliver. I then get a price from Richard Kendall to sell my property and it was very good and I was pleasantly surprised as I thought they would be really expensive as they were selling all over Wakefield and seemed to have all the properties on their books. The service I was...
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Comment on agent fees
Very good and very competitive.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Recently bought a house through Richard Kendall in Wakefield. Amanda was amazing! Considering our solicitors were absolutely awful and not to mention rude, she was always chasing them up, and still managed to be happy and positive thought out the entire process....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Liz has been FAB from start to finish in selling our home. Always kept up to date and she goes above and beyond what we could've ever expected. 100% recommend using Richard Kendalls when selling your home. Thanks again Liz....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Amazing customer service from Shireen and would highly recommend her to anyone looking for a property. nothing was too much trouble....
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Comment on agent fees
Ok
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
I would like to thank the staff of the Wakefield branch for assisting us in the sale and purchase of our new home. This is the 2nd time I have used this branch of Richard Kendalls and would definitely do so again as well as recommending them to family and friends. Amanda in particular kept us up to date with everything that was going on and did a lot of chasing solicitors for us in the last week before completion. Without her help our move would not of taken place on the agreed date, so we are t...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
freindly staff ,very helpful , great communication ,regular updates,all round great personal service.totally satisfied ,would definitly reccomend.five stars all round*****...
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Tina was brilliant from start to finish. Always called back and got things sorted even when things were not looking good she got everyone moving and helped in the process from start to finish. Thanks Tina you were great....
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Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Fantastic experience with Liz and her team at the Wakefield Branch. Always helpful, friendly and very personable to talk to, made our 1st purchase an enjoyable one. Liz always called back, left messages when i couldn't answer etc and was incredible helpful and informative throughout...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 16,2016
Minithumbup
By:
Oct 16,2016
0 people found
this helpful
Our experience with Richard Kendall has been good. Most of our correspondence has been with Tina Wood, who has been more than helpful throughout, handling correspondence between ourselves and the Purchasers in a timely manner. We do not live locally to the property being sold so it was a difficult choice for us, as to which agent to use. We were kept updated throughout about prospective purchasers and viewings, which RK handled completely on our behalf. RK were also very helpful in the latter st...
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Comment on agent fees
Neutral. We thought the fees were roughly on par for the area. WE preferred to use a local agent rather than any on-line estate agent due to our not being in the area.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
I cannot praise Liz enough for her handling of the purchase of my house. Like a breath of fresh air! From the beginning she came over not only professional but extremely conscientiousness in all matters. With her cheerful manner and positive attitude, she is definitely an asset to the company and I would have no hesitation in recommending this estate agent....
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Comment on agent fees
N/a. I bought a house not sold one.
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Excellent customer service and were very good and keeping me up to date with all the information and chasing my solicitor. Really good to deal with and would recommend them....
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Comment on agent fees
Competitive with other estate agents
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Very professional kept me informed at all times, nothing was too much trouble. Chased the solicitors who prolonged the sale.This lady was very polite and knew her job....
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Comment on agent fees
I thought the fees were reasonable and not out of the ordinary.
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
1 people found
this helpful
We struggled to choose an estate agent and didn't know if we should use a high street or online agent but our decision to use Richard Kendall was definitely the right one. We had a dedicated contact, Tina Wood who was unbelievably professional and helpful through a challenging and complicated sale. I would like to express our thanks to Tina, she is a definitely an asset to that business....
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Comment on agent fees
I thought the fees were fair, I wouldn't say they were cheap or expensive.
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Brilliant service from start to finish. Really proactive and friendly agents. Always happy to help. I would recommend them to anyone and have already recommended to a friend who is looking to put her house on the market. Would not hesitate to put your house on the market with them....
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Comment on agent fees
Fees extremely reasonable and competitive
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
We have recently completed on our new home and really cannot praise Shireen enough. She was totally on the ball with communicating with everybody in the chain and nothing was too much trouble. She went above and beyond to ensure we were constantly up to date with what was going on and was always 2 steps in front with everything. Would definitely reccomend Richard Kendall Wakefield after dealing with Shireen, the other few estate agents I have dealt with in the past dont even compare to the exper...
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Comment on agent fees
We agreed on a 1% of sale fee which I thought was very reasonable.
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Showed considerable understanding and provided helpful support, particularly when we were finding it difficult to glean information from the solicitor....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
lucy was fantastic nothing was to much trouble my mum recently completed on a property which lucy and catherine dealt with they make a great team and have always helped me and mum whatever we have thrown at them we had some ups and downs along the road to completion day but it has finally happened and i cant thank them enough for all they did to get us to that day if anyone is thinking of buying or selling please ask for these two great ladies many nthanks to them both...
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Comment on agent fees
can't comment on price as only purchased through them
Was this helpful? Yes
Aug 28,2016
Minithumbup
By:
Aug 28,2016
0 people found
this helpful
Nothing was too much trouble, we were kept updated all through the sale of the property, and thanks to Shireen the sale went through without any issues!...
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Comment on agent fees
Not having sold a property before we were happy with the fees.
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Very good service from Amanda and Joanne. Always kept up to date with everything. Someone was always available to speak to if needed....
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Comment on agent fees
I think 1800 pounds is very expensive.
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
A courteous service from all staff I was involved with, and communication was consistently very good. Getting an appointment to discuss whatever matters arose was simply a case of popping into the branch or phoning up. I would recommend Richard Kendall (Northgate, Wakefield) and would be more than happy to use them in the future....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
We were very impressed with the efficient service we received and how we were kept updated on a regular basis. Would definitely use again and will recommend to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2016
Minithumbup
By:
Aug 08,2016
0 people found
this helpful
These two ladies have been nothing but professional throughout the buying process. In fact they have been nothing short of brilliant in my opinion. They kept be informed throughout and did a better job than both my solicitor and financial adviser. I would strongly recommend their services....
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Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
We have just exchanged today on my late parents house. Thanks to Lucy Harrison everything went through so smoothly and so quickly. I work in the industry and know that's not always the case. We are extremely happy with the service we have received at a very difficult time in our lives. They found us a cash buyer within two weeks of marketing. We will recommend you all to everyone we know you are the best! Thank you....
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Comment on agent fees
Good same as most.
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
Good service provided full stop excellent it keeping in touch and keeping you updated. Very good at chasing viewers for comments. Very flexible regarding viewings and open 7 days a week. Local family business a big selling point. Property way over valued and needed quick sale so had to push hard to put on market at sensible price....
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Comment on agent fees
These are in line with other High Street branches and not competitive. Fees are extortionate and should be a percentage of price not fixed fee.
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Thank you for all your help and patience during the sale of my property and the professional manner in which you negotiated with potential buyers. Nothing was too much trouble for Amanda and Joanne....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 10,2016
Minithumbup
By:
Jul 10,2016
0 people found
this helpful
Amanda and Joanne where always cheerful and helpful when ever I rang with an equally. There. Keep me up to date with how the viewings when. Did a great job of selling the property in an area where property's are not easy to sell....
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Comment on agent fees
Just under 2000 so that's OK with me
Was this helpful? Yes
Jul 09,2016
Minithumbup
By:
Jul 09,2016
0 people found
this helpful
Big Thank you for all hard work ,very efficient,professional,looking after as thru that long process. No one check our paperwork for spelling mistake as good as Liz was.Thank YOU ....
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Comment on agent fees
good no fees
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Great service from Liz Cooke throughout, she was persistent, patient and thorough. I would not hesitate to recommend Liz and Richard Kendall....
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Comment on agent fees
Average
Was this helpful? Yes
Areas covered
  • WF1
  • Wakefield
  • WF2
  • WF3
  • WF4
  • WF5
  • WF6
  • WF7
  • WF8
  • WF9
  • WF11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£10,600
  • Max: Β£710,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 122 2 40 1 2 1
Jason Kent - no image available Jason Kent
Senior Valuation Consultant
6 reviews

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Karen Blanchard - upload your photo Karen Blanchard
7 reviews

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Shireen Khaladj - no image available Shireen Khaladj
Property Consultant
31 reviews

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Wakefield West Yorkshire - upload your photo Wakefield West Yorkshire
1 reviews

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Catherine  - upload your photo Catherine
4 reviews

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Pam  - upload your photo Pam
5 reviews

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Amanda  - upload your photo Amanda
30 reviews

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Joanne  - upload your photo Joanne
24 reviews

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Niki Lunn - upload your photo Niki Lunn
11 reviews

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Alison Hopkinson - upload your photo Alison Hopkinson
12 reviews

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Elizabeth Cooke - upload your photo Elizabeth Cooke
28 reviews

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Richard  - upload your photo Richard
1 reviews

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Phillip Slater - upload your photo Phillip Slater
1 reviews

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Liz  - upload your photo Liz
2 reviews

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Catherine Kilbride - upload your photo Catherine Kilbride
12 reviews

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Shireen  - upload your photo Shireen
1 reviews

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claire Hyland - upload your photo claire Hyland
1 reviews

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Lucy Harrison - upload your photo Lucy Harrison
6 reviews

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Nikki Lunn - upload your photo Nikki Lunn
2 reviews

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Amanda Dyson - upload your photo Amanda Dyson
2 reviews

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Joanne Metcalfe - upload your photo Joanne Metcalfe
3 reviews

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Tina Wood - upload your photo Tina Wood
3 reviews

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint Ҁ“ either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property OmbudsmanҀ™s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 2:07 PM 15/03/2014 by Richard Kendall

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