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    Jason Kent
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    Karen Blanchard
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    Shireen Khaladj
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    Wakefield West Yorkshire
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    Catherine
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    Pam
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    Amanda
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    Joanne
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    Niki Lunn
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    Alison Hopkinson
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    Elizabeth Cooke
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    Richard
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    Phillip Slater
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    Liz
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    Catherine Kilbride
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    Shireen
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    claire Hyland
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    Lucy Harrison
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    Joanne Metcalfe
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    Tina Wood
Richard Kendall Estate Agent, a family firm with family traditions. As an independent firm with a strong team behind them. They will give you a professional and personal service seven days a week.
Richard Kendall Estate Agent

66 Northgate  , Wakefield
West Yorkshire
WF1 3AP

01924 291294

Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Excellent service, very efficient and kept me up to date at all stages. The staff were very helpful, nothing was too much bother....
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Comment on agent fees
Expensive but competitive.
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Elizabeth Cooke was the agent for my vendor but she treated me like I was her client too by keeping me posted throughout the transaction and chasing solicitors when I requested. She also followed through my requests such as asking the vendors for certain measurements as I was preparing to shop for my furniture and fittings etc. Liz has remained friendly, helpful and professional throughout the whole transaction. If I ever sale my house, I would definitely use Richard Kendall Estate Agents....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
With a wonderful charismatic personality, yet highly professional in management of our affairs. Liz made us feel much more like friends rather than customers. I would certainly recommend Liz to any of my friends entering the property market....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Chose this agent when another company failed miserably. Found Amanda and Joanne to be professional and knowledgable. They made sure I was updated almost daily during negotiation stages with two prospective buyers and sold within six weeks of marketing with them. Kept me informed and clearly assisted in chasing the progress of the sale with solicitors. Would choose them again without hesitation to market a property in Wakefield!...
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Comment on agent fees
Competitive with other leading estate agents. From doing a little shopping around definitely not the dearest and worth every penny for service received.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Just completed on buying a house through Richard Kendall's & the whole experience was very good I was kept informed of progress at all stages of the purchase everything went very smoothly....
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Was this helpful? Yes
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
Excellent service from the outset when we first had the valuation and put the house on the market. The thing that was most important to us as we live some distance away was being contacted regularly and kept up-to-date with progress. Highly commend you for this. A very efficient and professional service throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
We recently bought our first property from RK and our case was overseen by both Amanda & Joanne. They were able to promptly answer any questions we had and kept us up to date with developments on the house. Very helpful & friendly. Would recommend...
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Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Elizabeth Cooke has acted in a very helpful but also professional manner throughout. Nothing has been too much trouble and as soon as a question was asked it was answered with correct info. If Richard Kendal reads this he should be safe in the knowledge the Elizabeth is a true merit to his company and deserves all the recognition possible. I would not hesitate in the future to use kendals as long as Elizabeth works there.!...
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Comment on agent fees
Fair and consistent for the service
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Shireen was very professional and very easy to talk to about any issues or queries I had. She kept me well informed and I feel she is a great asset to the company...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
Elizabeth (Liz) was first class, information and updates kept us well informed of the progress even whilst we were on holiday in Australia they just kept on coming. Tina and myself were very impressed with the commitment to the sale it took the stress away from us. Many thanks Ray & Tina...
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
Well Joanne what a supersar you have been through the entire sales process. Professional at all times but personable at all times. Can't thank you enough for your guidance and help. Merry Christmas....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
I found Catherine to be extreamly professional, knowledgeable and left no stone unturned she definally knows her stuff. She gives extremely good advice and gets the job done if she says she's going to sell your property she will. Can't thank her enough....
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Comment on agent fees
I'm from Yorkshire so what do u think??
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Highly recommend Richard Kendall estate agents and in particular Liz Cooke who is exceptional at her job. She always kept us up to date with what was happening and has a positive, friendly, caring manner. Liz initiates action to ensure the smooth process of buying and selling houses. Nothing was too much trouble for her....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Liz from Richard Kendall was an absolute star. Helped me throughout the process and kept me up to date on everything. My mothers house was also sold through Richard Kendall and she always said how great they were at being positive when a viewing did not turn into an offer....
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Comment on agent fees
Great fee
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Excellent, friendly and proactive service throughout; from first enquiry through to exchange of contract. Can't wait to collect the keys from her on Friday and give her a big hug and a yhank you....
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Comment on agent fees
Not Applicable
Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
Excellent service, At times I was receiving more information from Liz than I was from my own solicitor. I would recommend Richard Kendall to anybody....
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Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Due to having a chain of 4 people and us been the bottom we were been forgotten about and no information was been passed to us. It's been extremely complex due to further up the chain but from day one Lucy and Catherine have been the most helpful. Every question I asked they got me a answer as soon as possible. In such a unpleasant experience I can honestly say they made it much better. I will definitely recommend and will use in the future (not any time soon tho )...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Living overseas I thought the sale of my property would be somewhat more difficult than normal. However, dealing with Tina I very soon learnt this would NOT be the case. Tina kept me up to date with everything without me ever having to ask or chase her for information. If I had a question my email was always answered very quickly and when we hit a couple of problems Tina was excellent at helping to resolve them. I could not recommend Tina highly enough....
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Comment on agent fees
Normal market rates
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Elizabeth at Richard Kendall's has been fantastic through our purchase. She has provided me with regular updates and on several occasions has even obtained more info from my own solicitor than I could! It has been a nice smooth transaction and I am so glad that Elizabeth was in my corner....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Liz and the Wakefield office in general couldn't have been more helpful. Liz was great during some trying times selling the flat, always kept me informed of any change in situation and was very friendly and professional....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
I rang a few agents locally before Richard Kendall because I thought they would be really expensive. I wasted my time with the other agents as in principle they sounded great what service they could provide but they didn't deliver. I then get a price from Richard Kendall to sell my property and it was very good and I was pleasantly surprised as I thought they would be really expensive as they were selling all over Wakefield and seemed to have all the properties on their books. The service I was...
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Comment on agent fees
Very good and very competitive.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Recently bought a house through Richard Kendall in Wakefield. Amanda was amazing! Considering our solicitors were absolutely awful and not to mention rude, she was always chasing them up, and still managed to be happy and positive thought out the entire process....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Liz has been FAB from start to finish in selling our home. Always kept up to date and she goes above and beyond what we could've ever expected. 100% recommend using Richard Kendalls when selling your home. Thanks again Liz....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Amazing customer service from Shireen and would highly recommend her to anyone looking for a property. nothing was too much trouble....
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Comment on agent fees
Ok
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
I would like to thank the staff of the Wakefield branch for assisting us in the sale and purchase of our new home. This is the 2nd time I have used this branch of Richard Kendalls and would definitely do so again as well as recommending them to family and friends. Amanda in particular kept us up to date with everything that was going on and did a lot of chasing solicitors for us in the last week before completion. Without her help our move would not of taken place on the agreed date, so we are t...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
freindly staff ,very helpful , great communication ,regular updates,all round great personal service.totally satisfied ,would definitly reccomend.five stars all round*****...
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Tina was brilliant from start to finish. Always called back and got things sorted even when things were not looking good she got everyone moving and helped in the process from start to finish. Thanks Tina you were great....
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Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Fantastic experience with Liz and her team at the Wakefield Branch. Always helpful, friendly and very personable to talk to, made our 1st purchase an enjoyable one. Liz always called back, left messages when i couldn't answer etc and was incredible helpful and informative throughout...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 16,2016
Minithumbup
By:
Oct 16,2016
0 people found
this helpful
Our experience with Richard Kendall has been good. Most of our correspondence has been with Tina Wood, who has been more than helpful throughout, handling correspondence between ourselves and the Purchasers in a timely manner. We do not live locally to the property being sold so it was a difficult choice for us, as to which agent to use. We were kept updated throughout about prospective purchasers and viewings, which RK handled completely on our behalf. RK were also very helpful in the latter st...
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Comment on agent fees
Neutral. We thought the fees were roughly on par for the area. WE preferred to use a local agent rather than any on-line estate agent due to our not being in the area.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
I cannot praise Liz enough for her handling of the purchase of my house. Like a breath of fresh air! From the beginning she came over not only professional but extremely conscientiousness in all matters. With her cheerful manner and positive attitude, she is definitely an asset to the company and I would have no hesitation in recommending this estate agent....
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Comment on agent fees
N/a. I bought a house not sold one.
Was this helpful? Yes
Areas covered
  • WF1
  • Wakefield
  • WF2
  • WF3
  • WF4
  • WF5
  • WF6
  • WF7
  • WF8
  • WF9
  • WF11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£10,600
  • Max: Β£710,000

Letting No data

NAEA ARLA RICS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 135 2 45 1 2 1
Jason Kent - no image available Jason Kent
Senior Valuation Consultant
7 reviews

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Karen Blanchard - upload your photo Karen Blanchard
7 reviews

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Shireen Khaladj - no image available Shireen Khaladj
Property Consultant
33 reviews

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Wakefield West Yorkshire - upload your photo Wakefield West Yorkshire
1 reviews

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Catherine  - upload your photo Catherine
4 reviews

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Pam  - upload your photo Pam
5 reviews

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Amanda  - upload your photo Amanda
32 reviews

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Joanne  - upload your photo Joanne
27 reviews

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Niki Lunn - upload your photo Niki Lunn
11 reviews

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Alison Hopkinson - upload your photo Alison Hopkinson
12 reviews

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Elizabeth Cooke - upload your photo Elizabeth Cooke
39 reviews

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Richard  - upload your photo Richard
1 reviews

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Phillip Slater - upload your photo Phillip Slater
1 reviews

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Liz  - upload your photo Liz
2 reviews

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Catherine Kilbride - upload your photo Catherine Kilbride
14 reviews

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Shireen  - upload your photo Shireen
1 reviews

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claire Hyland - upload your photo claire Hyland
1 reviews

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Lucy Harrison - upload your photo Lucy Harrison
7 reviews

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Nikki Lunn - upload your photo Nikki Lunn
2 reviews

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Amanda Dyson - upload your photo Amanda Dyson
2 reviews

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Joanne Metcalfe - upload your photo Joanne Metcalfe
3 reviews

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Tina Wood - upload your photo Tina Wood
4 reviews

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint Ҁ“ either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property OmbudsmanҀ™s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 2:07 PM 15/03/2014 by Richard Kendall

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