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    Jason Kent
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    Shireen Khaladj
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    Niki Lunn
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    Elizabeth Cooke
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    Richard
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    Catherine Kilbride
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    Lucy Harrison
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    Niki Lunn
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    Amanda Dyson
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    Lucy Relins
Richard Kendall Estate Agent, a family firm with family traditions. As an independent firm with a strong team behind them. They will give you a professional and personal service seven days a week.
Richard Kendall Estate Agent

66 Northgate Wakefield
West Yorkshire
WF1 3AP

01924 291294
Nov 21,2017
Minithumbup
Lucy Relins
By: 'Great Estate Agents'
Nov 21,2017
0 people found
this helpful
I cannot praise this estate agents enough. They have been nothing but brilliant in trying to achieve a sale for my house. They were always available to talk to and kept me up to date on everything relating to viewings. Lucy Relins was so friendly and so helpful, she is a real asset to the company. We have now decided to rent instead and within 2 days we had a tenant. We are now dealing with Wendy Brown at the Horbury office who again is so lovely and keeps us up to date on everything. Having use...
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Was this helpful? Yes
By: Claire Kendall
Nov 22, 2017
View all comments (1)
Thank you very much for such great feedback and we're really pleased you've received such great service from Lucy in our sales team here at Wakefield, and from Wendy in our lettings team. We take great pride in our work here at Richard Kendall Estate Agent and we all very much appreciate such positive comments. Thank you ...
Nov 08,2017
Minithumbup
Elizabeth Cooke
By: 'jason'
Nov 08,2017
2 people found
this helpful
What makes a good estate agent outstanding? The simple answer is Liz Cooke ...an exemplary professional who delivers excellence and praiseworthy service. Liz is certainly an asset to Richard Kendall's. Throughout the process Liz ensured information was relayed to me and her shear tenacity ensured the sale of my property....
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Comment on agent fees
Really competitive. Offers more than most as standard.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Nov 08, 2017
View all comments (1)
Thank you so much for your wonderful review for Liz Cooke here at our Wakefield office. It really is appreciated (as were the flowers you bought her, that brought a very big smile to her face). Liz really is a great asset to Richard Kendall Estate Agent and we're so very pleased that you received such good service in the sale of your property. ...
Nov 07,2017
Minithumbup
Joanne Metcalfe
Amanda Dyson
By: 'Thomas g bell'
Nov 07,2017
0 people found
this helpful
Thank you for all your help in selling my property. Both amanda and joanne were helpful throughout and replied promptly to my queries....
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Was this helpful? Yes
Oct 25,2017
Minithumbup
Amanda Dyson
Joanne Metcalfe
By: 'Karen and Rick'
Oct 25,2017
0 people found
this helpful
Joanne and Amanda dealt with our sale very professionally. They kept us informed and updated every step of the way. We have been very impressed from the initial valuation which was done by Jason to completion date. Thankyou to all the staff at Richard Kendall...
read full review
Comment on agent fees
Fee's were good
Was this helpful? Yes
Oct 20,2017
Minithumbup
Elizabeth Cooke
Niki Lunn
By: 'Christine'
Oct 20,2017
0 people found
this helpful
Elizabeth Cooke (and Niki Lunn whilst Liz was on holiday) were absolutely wonderful throughout the whole process of selling a house for us, which took an extraordinarily long time. Liz kept the whole deal going and telephoned regularly to update us on what was (or was not!!) happening. We would wholeheartedly recommend Liz and Richard Kendal to sell property and to buy from - although we have not bought another property I know she was working very closely with the buyers who were very frustrat...
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Comment on agent fees
Very fair
Was this helpful? Yes
Sep 15,2017
Minithumbup
Niki Lunn
By: 'Indre Kereviciute'
Sep 15,2017
1 people found
this helpful
It was pleasure to deal Richard Kendall from the beginning to the end . Contacts got exchanged in less that 3 weeks! Amazing work by Nikki Lunn who kept me updated on every step and was pushing every part for completion - she is a super star !:) I definitely made a right choice and would highly recommend Estate Agent Richard Kendall ....
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Was this helpful? Yes
Aug 24,2017
Minithumbup
Amanda Dyson
Joanne Metcalfe
By: 'Jenny'
Aug 24,2017
0 people found
this helpful
We used Richard Kendall Wakefield to sell our late father's house. We chose them as we have used them before when we sold our own house. Joanne and Amanda made everything very easy and stress free. The house went on the market on the Thursday and was sold on the Friday!! Great service and very reasonable fees. Would definitely recommend and use again in the future....
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Comment on agent fees
We had quotes from 4 different agents and Richard Kendall were by far the cheapest.
Was this helpful? Yes
Aug 14,2017
Minithumbup
Joanne Metcalfe
Amanda Dyson
By: 'Ian and Chris H'
Aug 14,2017
0 people found
this helpful
Amanda and Joanne were very helpful right from the start of our house sale. They kept us informed of progress at all stages of the sale. They were always polite, positive and up beat....
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Comment on agent fees
Acceptable and reasonable on a par with expectations.
Was this helpful? Yes
Aug 12,2017
Minithumbup
Jason Kent
Elizabeth Cooke
By: 'Barbara'
Aug 12,2017
0 people found
this helpful
We were very pleased with Jason Kent's professional manner when the initial sale process began. Elizabeth Cooke was allocated to the sale of the property and was totally professional throughout the whole process. We were very impressed with her manner both on the telephone and in person. She knew every detail and hiccup of our sale and gave us frequent, much needed updates and support. Thank you for all your help, it was very much appreciated....
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Comment on agent fees
Our property was sold within two days of going on the market therefore the fees seem very high given the amount of input initially provided by the sales team. However, the process to completion lacked pace and tenacity so we were very grateful for the professional support we received from Elizabeth during this frustrating time.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Elizabeth Cooke
By: 'Paul'
Aug 09,2017
0 people found
this helpful
Elizabeth was extremely helpful polite and courteous. Kept me well informed and in my opinion went above and beyond to help me with a few issues regarding the sale of my house. If it had not been for Elizabeth i would have probably withdrawn from the sale. I have no hesitation in recommending Richard Kendal and in particular Elizabeth and all the staff at the Wakefield branch....
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Comment on agent fees
Everyone would of course like to spend less but they were appropriate.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Catherine Kilbride
By: 'Vanessa'
Jun 19,2017
0 people found
this helpful
I've previously purchased a property through Richard Kendall and this time I was using them to sell an investment property. It's a property that we had re-listed for sale having completely renovated it and Richard Kendall sold it very quickly. Catherine Kilbride was ruthlessly efficient (and when she was unavailable Lucy Harrison was also brilliant). I wouldn't hesitate to recommend Richard Kendall - by far the best agent in this area - others don't come close...
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Comment on agent fees
Fees were as quoted
Was this helpful? Yes
Jun 06,2017
Minithumbup
Elizabeth Cooke
By: 'Brook'
Jun 06,2017
0 people found
this helpful
I have just sold my house with Richard Kendall in Wakefield. My advisor was Elizabeth Cooke. Elizabeth was great. She was very tenacious in chasing all the parties, and kept me up to date on what was happening and what needed to happen. As these things do, they always take longer than anticipated, but she dealt with my moans in a very professional but happy demeanour. I would definitely use Richard Kendall and especially Elizabeth again....
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Comment on agent fees
The normal level of fees.
Was this helpful? Yes
Jun 03,2017
Minithumbup
Elizabeth Cooke
By: 'John Ellis'
Jun 03,2017
0 people found
this helpful
From the very outset Liz was very professional and provided just the right amount of feedback/communication to enable an extremely smooth sale on our behalf. We would have absolutely no hesitation in recommending Liz/ Richard Kendall to anyone looking at marketing their property....
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Comment on agent fees
The fees were as expected and represented good value for money.
Was this helpful? Yes
May 25,2017
Minithumbup
Elizabeth Cooke
By: 'happy house buyer'
May 25,2017
0 people found
this helpful
We found Liz of Richard Kendall Estate Agents to be professional, conscientious,polite and friendly and was a tremendous help when it came to the actual sale we couldn't have done it without her....
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Comment on agent fees
cheaper than many in the area
Was this helpful? Yes
May 15,2017
Minithumbup
Amanda Dyson
Joanne Metcalfe
By: 'Matthew'
May 15,2017
0 people found
this helpful
Amanda and Joanne provided an excellent service on the purchase of my new property. They were professional throughout and always worked to resolve any issues in the fairest possible manner for all parties involved. I never had any query or request that they could not help with or act upon and thanks to then i am now enjoying my new home....
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Comment on agent fees
Good value for money and competitive fees.
Was this helpful? Yes
May 05,2017
Minithumbup
Elizabeth Cooke
By: 'J & D'
May 05,2017
0 people found
this helpful
Liz has been amazing. Nothing has been too much trouble for her and she has kept us informed at all times. She has regularly followed up with both our vendor and buyer, as well as keeping us informed about progress with solicitors. As someone else has already said, she has been like a friend throughout the whole process. We have already recommended her to friends....
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 25,2017
Minithumbup
Elizabeth Cooke
By: 'MrsO'
Apr 25,2017
0 people found
this helpful
I would just like to thank Liz for the very professional way in which she dealt with the recent sale of my parent's property. Despite not being in the country I was kept up to date with all developments by phone and email. The phone calls were particularly helpful and contact was made on a weekly basis. Her advice was always helpful and considered and I would have no hesitation in recommending them. When Liz was not available I always found other members of the team helpful and constructive....
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Comment on agent fees
A fair charge for the service received.
Was this helpful? Yes
Apr 03,2017
Minithumbup
Joanne Metcalfe
Amanda Dyson
By: 'The Willows'
Apr 03,2017
0 people found
this helpful
Joanne and Amanda were fantastic. We were badly let down by our buyers solicitors, delaying or transfer by 48 hours. Joanne and Amanda kept us up to date and informed. They could not have done more...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Elizabeth Cooke
By: 'Louise D'
Mar 27,2017
0 people found
this helpful
I have recently sold a house via Richard Kendall estate agents. The house sale was managed by Elizabeth Cooke who was professional and dedicated at all times ensuring that the outcome reached was in everyone's best interest. She was friendly and helpful throughout and nothing was too much trouble for her. She offered advice and guidance on what was at times a problematic sale and often went the extra mile to sort out any difficult issues when they arose. I would have no hesitation in recommendin...
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Comment on agent fees
The fees are competitive with others in the area. Very professional service.
Was this helpful? Yes
Mar 20,2017
Minithumbup
Shireen Khaladj
By: 'CA'
Mar 20,2017
1 people found
this helpful
Shireen has been extremely helpful and informative during all stages of property purchase, especially with me being a first time buyer. Thank you!...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Elizabeth Cooke
By: 'GBDM'
Mar 14,2017
0 people found
this helpful
Liz was extremely personable, friendly and approachable. She was the key contact between us, the solicitors and the seller, always informing us where we were in the process....
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Was this helpful? Yes
Mar 08,2017
Minithumbup
Elizabeth Cooke
By: 'D Andrews'
Mar 08,2017
0 people found
this helpful
Thrilled with the service that we received throughout the process of selling our house. Liz was wonderful and extremely professional, going above and beyond what we expected. She was always on call should we have any questions or required information from either the solicitors or the purchases. Liz made regular calls to us, keeping up to date with any developments. Without the personal service that we received, I'm sure the whole process would have been much more stressful. Would have no hesita...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
Elizabeth Cooke
By: 'Loz'
Mar 08,2017
0 people found
this helpful
Very helpful and kept me informed at all times. Would use again and would recommend using Richard Kendall to others...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 07,2017
Minithumbup
Elizabeth Cooke
By: 'Kevin H'
Mar 07,2017
0 people found
this helpful
I Agreed to buy my house back in December 2016, the sale was dealt with at Richard Kendall Wakefield by Liz Cooke. The completion went on long after me anticipated exchange date but Liz was a great source of reassurance and information. She was always pleasant to speak, despite me often vocalizing my frustrations. I felt she was always pushing thing along as far as she could. Hopefully I will not be moving anytime in the near future but as and when I do I would have no problem in using the servi...
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Comment on agent fees
Fees are payable, thats how it is.
Was this helpful? Yes
Mar 07,2017
Minithumbup
Elizabeth Cooke
By: 'T and R'
Mar 07,2017
0 people found
this helpful
It has been our pleasure to deal with Elizabeth Cooke at Richard Kendall. The experience of selling our house has been made as easy as possible with the help of Elizabeth and the team at Richard Kendall. We would not hesitate to use this Estate Agent again. I will be asking for Liz, by name, when we come to sell our next property....
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Comment on agent fees
Competitive Agent,s Fees
Was this helpful? Yes
Mar 03,2017
Minithumbup
Elizabeth Cooke
By: 'Sam & Martin'
Mar 03,2017
0 people found
this helpful
Liz was fantastic! We were buying a property for the first time and she helped us every step of the way, we can't thank her enough for all her help! We are pleased to say that we have exchanged today and are now on the property ladder. We will certainly call Liz if we ever needed their help in the future. Thank you!!...
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Comment on agent fees
Purchaser
Was this helpful? Yes
Feb 25,2017
Minithumbup
Elizabeth Cooke
By: 'Chris Edwards'
Feb 25,2017
0 people found
this helpful
We are very pleased with the service we have received from Richard Kendall's, especially from Liz Cooke. Liz has provided us with a service which has been professional, friendly and sensitive in equal message. She has made a positive difference to a difficult and highly emotional task (selling the former family home due to my mother having to go into a care home) We would highly recommend her. Thank you very much to Liz and the other staff at Richard Kendall....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
Elizabeth Cooke
By: 'outwood sale'
Feb 24,2017
0 people found
this helpful
Great service, thank you Liz!! Recently sold my property with Richard Kendall and received very good customer service from start to finish. My initial valuation was realistic, the photos and publicly were to a high standard. Liz who managed the sale was excellent, keeping me informed of viewings, feedback and ensuring continuity of information to ensure the sale remained on track. If you're soon to be selling your property with Richard Kendall, I'd recommend requesting Liz to managed your sale...
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Comment on agent fees
Reaslistic for the area and property size.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Elizabeth Cooke
By: 'Dave'
Feb 24,2017
0 people found
this helpful
I was a first time buyer and Liz was extremely helpful throughout the whole process. Everything went very smoothly as I was happy with the great service....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
Shireen Khaladj
By: 'Liv'
Feb 22,2017
0 people found
this helpful
Excellent service, very efficient and kept me up to date at all stages. The staff were very helpful, nothing was too much bother....
read full review
Comment on agent fees
Expensive but competitive.
Was this helpful? Yes
Areas covered
  • WF1
  • WF2
  • WF3
  • WF4
  • Surrounding Areas
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£10,600
  • Max: Β£880,000

Letting No data

NAEA ARLA RICS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 155 2 53 1 2 1
Jason Kent - no image available Jason Kent
Senior Valuation Consultant
8 reviews

About Jason No description set View full profile
Shireen Khaladj - no image available Shireen Khaladj
Property Consultant
36 reviews

About Shireen No description set View full profile
Niki Lunn - upload your photo Niki Lunn
14 reviews

About Niki No description set View full profile
Elizabeth Cooke - upload your photo Elizabeth Cooke
Senior Property Consultant BAHons
60 reviews

About Elizabeth No description set View full profile
Richard  - upload your photo Richard
1 reviews

About Richard No description set View full profile
Catherine Kilbride - upload your photo Catherine Kilbride
Senior Property Consultant
19 reviews

About Catherine No description set View full profile
Lucy Harrison - upload your photo Lucy Harrison
Senior Property Consultant
7 reviews

About Lucy No description set View full profile
Niki Lunn - upload your photo Niki Lunn
Senior Property Consultant
2 reviews

About Niki No description set View full profile
Amanda Dyson - upload your photo Amanda Dyson
40 reviews

About Amanda No description set View full profile
Joanne Metcalfe - upload your photo Joanne Metcalfe
Senior Property Consultant
36 reviews

About Joanne No description set View full profile
Tina Wood - upload your photo Tina Wood
4 reviews

About Tina No description set View full profile
Lucy Relins - no image available Lucy Relins
Property Consultant
1 reviews

About Lucy No description set View full profile

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Fees

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Last updated at 3:41 PM 09/11/2017 by Lucie

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint Ҁ“ either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property OmbudsmanҀ™s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 3:41 PM 09/11/2017 by Lucie

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