Pontefract, WF8
4.9/5, 151 reviews
95% recommended
86% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together ... show more Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together with mortgage advisors and our team of solicitors, all who are on hand to give advice whenever you need it. Run by our office manager Lisa Wood who has lived in Pontefract for most of her life. She knows Richard Kendall Estate Agent and she knows Pontefract. A great combination when selling your home.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Opening Hours
Address

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
West Yorkshire
WF8 1AN
01977 798 844

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 86% 100% £65,000 £410,000
Lettings 100% 99% £320 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 16 0 74 5 41 3 1 0
Areas covered
  • WF7
  • WF11
  • WF8
  • S72
  • S60
  • S72
  • S75
  • S63
  • WF9
  • DN14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS SAGEagent
Latest Properties
Images & Videos

“Excellent service, through what was a challen......”

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Oct 27,2020
Minithumbup
By: 'Stuart Knight'
Oct 27,2020
0 people found
this helpful
Excellent service, through what was a challenging time. Lisa and Sophie, as well as the rest of the team gave us their undivided support. Thank you very very much, Tracy & Stuart...
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“We sold our house almost immediately, even th......”

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Oct 22,2020
Minithumbup
Lisa
By: 'Rosemarie Middleton'
Oct 22,2020
0 people found
this helpful
We sold our house almost immediately, even though we were pretty much in desperate times with Covid. Lisa Wood was thoroughly helpful, positive and professional throughout. Communication was easy and I was kept informed of every stage of the sale from initial valuation to completion. ...
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By: Richard Kendall Estate Agent
Oct 24, 2020
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Thanks so much for your review, it is greatly appreciated. ...

“Very happy with the service that we received ......”

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Oct 13,2020
Minithumbup
Lisa
By: 'Glyn Gilbert'
Oct 13,2020
0 people found
this helpful
Very happy with the service that we received during the process of selling our house. Lisa Wood went above and beyond what was expected of her pushing the solicitors all the time so that everything went to plan. Lisa you was brilliant and we can't ...
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By: Richard Kendall Estate Agent
Oct 14, 2020
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Thanks so much for your review. ...

“Excellent - we dealt with Lisa and she was ve......”

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Oct 13,2020
Minithumbdown
Lisa
By: 'Ayad Hassoon'
Oct 13,2020
0 people found
this helpful
Excellent - we dealt with Lisa and she was very approachable, friendly and Helpful throughout. We bought a house in Darrington, and on the whole rand very smoothly. Would recommend estate agent....
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By: Richard Kendall Estate Agent
Oct 14, 2020
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Thanks so much for your review. ...

“A short note just to express how delighted we......”

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Jun 24,2020
Minithumbup
Lisa
By: 'Paul Hunter'
Jun 24,2020
0 people found
this helpful
A short note just to express how delighted we were with the level of service provided to us by the team at the Pontefract branch during our recent house purchase. Lisa, Tina, Sophie and Jody in particular offered tremendous support during a difficult purchase which ...
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By: Richard Kendall Estate Agent
Jun 29, 2020
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Thank you so much for your review, it is greatly appreciated. ...

“Purchase...”

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Jun 09,2020
Minithumbup
Lisa
By: 'Julie Blankley'
Jun 09,2020
0 people found
this helpful
My contact at Pontefract office was Lisa. She was helpful from offset, professional and helpful throughout. We started our purchase just before COVID-19 lockdown so not ideal but between Lisa & Tina from Castleford office all has gone smoothly just taken longer. Both members of staff ...
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By: Richard Kendall Estate Agent
Jun 10, 2020
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Thank you for taking the time to leave your review for Lisa at our Pontefract, it really is appreciated. May we take this opportunity to wish you all the best with your new purchase. ...

“i used this company as they were local and i ......”

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Apr 07,2020
Minithumbdown
By: 'Dale Padgett'
Apr 07,2020
1 people found
this helpful
i used this company as they were local and i needed someone close as i lived away from the property, what i got was phone calls from my neighbours telling that they had left the lights on after conducting viewings, they were taking people to ...
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“i used this company as they were local and i ......”

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Apr 07,2020
Minithumbdown
By: 'Dale Padgett'
Apr 07,2020
0 people found
this helpful
i used this company as they were local and i needed someone close as i lived away from the property, what i got was phone calls from my neighbours telling that they had left the lights on after conducting viewings, they were taking people to ...
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“we have just completed on the sale of one of ......”

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Mar 06,2020
Minithumbup
Lisa
By: 'Eileen Greenhough'
Mar 06,2020
0 people found
this helpful
we have just completed on the sale of one of our properties. Lisa has been brilliant all the way through our sale from instruction to completion. updating us all the way through and chasing solicitors on both sides when they failed to update us thus ...
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By: Richard Kendall Estate Agent
Mar 06, 2020
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Thank you so much for taking the time to leave your review for our Pontefract office. We are so happy you have Lisa to be "absolutely brilliant" - we think so too! We really appreciate your comments and look forward to dealing with you in your next sale. ...

“Excellent customer service throughout the pro......”

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Feb 26,2020
Minithumbup
Lisa
Jody
By: 'Tracy'
Feb 26,2020
0 people found
this helpful
Excellent customer service throughout the process from valuation to sale. Lisa and her team at the Pontefract branch went above and beyond to make us feel that they were with us every step of the way keeping us well informed all the time. We would ...
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By: Richard Kendall Estate Agent
Feb 27, 2020
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Thank you for your 5* review and for the recommendation based on the service that you received from our Pontefract office. ...

“The Service from Sophie has been fantastic , ......”

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Feb 20,2020
Minithumbup
Sophie
By: 'Jenny Jeffery'
Feb 20,2020
0 people found
this helpful
The Service from Sophie has been fantastic , she has kept me updated every step of the way , My husband and I can't thank her enough, she is A credit to Richard Kendall's and your entire team....
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By: Richard Kendall Estate Agent
Feb 22, 2020
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Thank you for such a lovely review for Sophie at the Pontefract office. ...

“From start to finish Richard Kendall Pontefra......”

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Jan 18,2020
Minithumbdown
Sophie
By: 'Graham Foreman'
Jan 18,2020
0 people found
this helpful
From start to finish Richard Kendall Pontefract branch have been excellent and very professional in what was a difficult time helping with the sale of my late mothers property. Sophie has led the way in keeping me up to date every step of the way ...
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By: Richard Kendall Estate Agent
Jan 20, 2020
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Thank you so much for the 5* review for Sophie at our Pontefract office and we are glad we were able to assist you during what was a difficult time. We will pass your kind words onto Sophie. ...

“A big thank you...”

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Dec 17,2019
Minithumbup
Lisa
By: 'Allison Wassell'
Dec 17,2019
0 people found
this helpful
Thank you to Lisa and all the staff in Pontefract in helping us sell our house. They provided professional and personal advice and Lisa was always on hand for all the enquiries we had....
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“An excellent experience from start to finish.......”

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Dec 09,2019
Minithumbup
Lisa
By: 'Mike Stokes'
Dec 09,2019
0 people found
this helpful
An excellent experience from start to finish. We got feedback without having to ask and we were kept informed promptly. All viewings were managed well. We would definitely recommend Richard Kendall....
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By: Richard Kendall Estate Agent
Dec 10, 2019
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Thank you for leaving this wonderful review of Lisa at the Pontefract office. ...

“Great support from Lisa Wood, she is a star!......”

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Nov 29,2019
Minithumbup
Lisa
By: 'Richard Anthony Lee'
Nov 29,2019
0 people found
this helpful
Great support from Lisa Wood, she is a star! Empathetic and supportive throughout the whole sales process. Made a stressful time much easier....
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By: Richard Kendall Estate Agent
Dec 03, 2019
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Thank you for your 5* review, we will pass your kind words onto Lisa. ...

“Shaun Byford...”

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Nov 16,2019
Minithumbup
Sophie
By: 'Shaun Byford'
Nov 16,2019
0 people found
this helpful
My gratitude goes out to Richard Kendall for selling my property. As soon as the ad went live it attracted instant viewings which in turn resulted in a really quick sale. Sophie my negotiator was a real gem, extremely professional and kept me informed and ...
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By: Richard Kendall Estate Agent
Nov 18, 2019
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We are so pleased that we were able to provide you with a speedy sale and you found Sophie professional and informative. Thank you for the great review. ...

“Simple the best..........”

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Oct 31,2019
Minithumbup
Lisa
By: 'Bill Hickey'
Oct 31,2019
0 people found
this helpful
What can I say about Richard Kendall estate agents, simply WOW, never over promised nor under delivered, from the time we made contact about putting our house on the market, to taking some outstanding photographs to arranging views, nothing has been too much trouble. Lisa ...
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“Lisa did an excellent job with the sale of ou......”

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Oct 30,2019
Minithumbup
Lisa
By: 'Samantha Moore'
Oct 30,2019
0 people found
this helpful
Lisa did an excellent job with the sale of our property. She was professional, proactive and always responded to queries straight away. If it wasn’t for Lisa chasing up all parties to push the exchange through in time for our completion date (which was ...
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By: Kirsty
Oct 31, 2019
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Thank you for the recommendation of Lisa at our Pontefract office of Richard Kendall Estate Agent. ...

“Lisa is an absolute star....”

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Oct 15,2019
Minithumbup
Lisa
By: 'Anita James'
Oct 15,2019
0 people found
this helpful
Lisa was an absolute star from start to finish. She was proactive, well organised, professional and always on the ball, chasing progress etc. Nothing was too much trouble, she was on hand to offer advice/suggestions and encouragement every step of the way. Lisa is ...
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By: Kirsty
Oct 15, 2019
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Thank you Anita for your very kind words for Lisa and the staff at the Pontefract office of Richard Kendall Estate Agent. We are pleased to read that you found the service professional and proactive. ...

“Sophie has been absolutely brilliant. She has......”

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Sep 28,2019
Minithumbup
Sophie
By: 'Jodie Askin'
Sep 28,2019
0 people found
this helpful
Sophie has been absolutely brilliant. She has kept me updated all the way through the purchase of our property. Nothing was too much effort she always had time to speak. 100% recommended...
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By: Kirsty
Sep 30, 2019
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Thank you for the recommendation and extremely kind words about Sophie at the Pontefract office of Richard Kendall Estate Agent. We hope you are very happy in your new home. ...

“My entire Richard Kendall experience has been organised, efficient and transparent...”

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Sep 19,2019
Minithumbup
Lisa
By: 'Thomas Wood'
Sep 19,2019
0 people found
this helpful
My entire Richard Kendall experience has been excellent. From booking an initial viewing, to making an offer and finally completing, Lisa has been amazing. I have been blown away by how on the ball and quick Lisa has been to respond to every single question, ...
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“Lisa Wood - purchase...”

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Sep 05,2019
Minithumbup
Lisa
By: 'Michael Kerr'
Sep 05,2019
0 people found
this helpful
Lisa has just helped us with the purchase of our new property. I wish the sale of our house had gone as smoothly but Lisa was always on hand to get advice from and pushed the sale through. Lisa would always reply to my queries ...
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By: Richard Kendall Estate Agent
Sep 05, 2019
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Thank your for your 5 star review of Lisa ta our Pontefract office of Richard Kendall Estate Agent. We wish you all the best in your new property and glad that Lisa was able to help push things along. ...

“Sophie & Lisa did an excellent job of chasing......”

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Sep 03,2019
Minithumbup
Sophie
Lisa
By: 'Simon Beck'
Sep 03,2019
0 people found
this helpful
Sophie & Lisa did an excellent job of chasing up all parties to help us get the exchange done despite both solicitors and the vendor dragging their feet. Always polite and cheerful they were both a pleasure to deal with and seemed genuinely interested in helping ...
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By: Richard Kendall Estate Agent
Sep 04, 2019
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Thank you so much for taking the time out of your house move to leave your lovely comments regarding Sophie and Lisa at the Pontefract office of Richard Kendall Estate Agent, they really are appreciate. We are so pleased you have found us professional and would highly recommended us. ...

“Lisa was fantastic from start to finish, even......”

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Aug 25,2019
Minithumbup
Lisa
By: 'Melanie Harper'
Aug 25,2019
0 people found
this helpful
Lisa was fantastic from start to finish, even when it got tough, she was cool headed & helped us through our sale. Would definitely recommend Lisa Wood & the Richard Kendall team....
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By: Richard Kendall Estate Agent
Aug 27, 2019
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We are so glad that you took the time to leave Lisa at our Pontefract office this 5 star review commenting on how helpful and cool headed she was. Thanks for the recommendation. ...

“Have dealt with a few estate agents in the pa......”

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Aug 19,2019
Minithumbdown
By: 'Gillian Johnson'
Aug 19,2019
0 people found
this helpful
Have dealt with a few estate agents in the past. These by far outperform the rest. Polite, informative, friendly everything I could have wished for. Thankyou to them all! Brilliant!...
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By: Richard Kendall Estate Agent
Aug 19, 2019
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Wow what a fantastic 5 star review. Thank you so much for taking the time to leave us these very kind words for the Pontefract office of Richard Kendall Estate Agent ...

“I can’t thank Richard Kendall enough for all ......”

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Aug 14,2019
Minithumbup
Sophie
By: 'Lauren Phillips'
Aug 14,2019
0 people found
this helpful
I can’t thank Richard Kendall enough for all their help in buying my property. Sophie was amazing and went above and beyond to help with our purchase and I can’t thank her enough! I would definitely recommend!...
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By: Richard Kendall Estate Agent
Aug 15, 2019
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Thank you Lauren for leaving a 5* review for Sophie at the Pontefract office of Richard Kendall Estate Agent. We are so glad you felt that she went above and beyond to help with your purchase. We hope you are very happy in your new home. ...

“I can’t thank Richard Kendall enough for all ......”

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Jun 25,2019
Minithumbup
Lisa
By: 'Michelle Cooper'
Jun 25,2019
0 people found
this helpful
I can’t thank Richard Kendall enough for all their help in buying my property. So organised and helpful and you can tell Lisa Wood really cares about her clients and goes above and beyond to provide fantastic service. I would highly recommend Richard Kendall ...
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By: Kirsty
Jun 25, 2019
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Thank you Michelle for your lovely review of Lisa at our Pontefract office, Richard Kendall Estate Agent along with the recommendation. We wish you all the best in your new home. ...

“Excellent service...”

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May 16,2019
Minithumbup
Kelly
Josie
By: 'Linda Milnes'
May 16,2019
0 people found
this helpful
Professional and reliable service I would definitely use again. Kelly and Josie have been very supportive. I would not hesitate in using Richard Kendall again....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 16, 2019
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Thank you so much for you kind review of Kelly and Josie at our lettings department in Pontefract. We are so pleased you have found them to be supportive and reliable. ...
No image available Lisa
(83)
Staff picture Kelly
(27)
No image available Jody
(13)
Staff picture Sophie
(9)

Tenant Fees

Pending
£0 (inc. VAT), Pay Upfront

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 31/05/2019, 3:21 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
WF8 1AN

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:57 AM 06/01/2020 by allAgents

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Richard Kendall Estate Agent

Branch - Pontefract, WF8