Pontefract, WF8
4.9/5, 139 reviews
96% recommended
88% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together ... show more Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together with mortgage advisors and our team of solicitors, all who are on hand to give advice whenever you need it. Run by our office manager Lisa Wood who has lived in Pontefract for most of her life. She knows Richard Kendall Estate Agent and she knows Pontefract. A great combination when selling your home.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Opening Hours
Address

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
West Yorkshire
WF8 1AN
01977 798 844

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 100% £65,000 £360,000
Lettings 100% 99% £320 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 16 0 68 3 38 2 1 0
Areas covered
  • WF7
  • WF11
  • WF8
  • S72
  • S60
  • S72
  • S75
  • S63
  • WF9
  • DN14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS SAGEagent
Latest Properties
Images & Videos

“The Service from Sophie has been fantastic , ......”

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Feb 20,2020
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Sophie
By: 'Jenny Jeffery'
Feb 20,2020
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The Service from Sophie has been fantastic , she has kept me updated every step of the way , My husband and I can't thank her enough, she is A credit to Richard Kendall's and your entire team....
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“From start to finish Richard Kendall Pontefra......”

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Jan 18,2020
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Sophie
By: 'Graham Foreman'
Jan 18,2020
0 people found
this helpful
From start to finish Richard Kendall Pontefract branch have been excellent and very professional in what was a difficult time helping with the sale of my late mothers property. Sophie has led the way in keeping me up to date every step of the way ...
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By: Richard Kendall Estate Agent
Jan 20, 2020
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Thank you so much for the 5* review for Sophie at our Pontefract office and we are glad we were able to assist you during what was a difficult time. We will pass your kind words onto Sophie. ...

“A big thank you...”

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Dec 17,2019
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Lisa
By: 'Allison Wassell'
Dec 17,2019
0 people found
this helpful
Thank you to Lisa and all the staff in Pontefract in helping us sell our house. They provided professional and personal advice and Lisa was always on hand for all the enquiries we had....
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“An excellent experience from start to finish.......”

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Dec 09,2019
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Lisa
By: 'Mike Stokes'
Dec 09,2019
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this helpful
An excellent experience from start to finish. We got feedback without having to ask and we were kept informed promptly. All viewings were managed well. We would definitely recommend Richard Kendall....
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By: Richard Kendall Estate Agent
Dec 10, 2019
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Thank you for leaving this wonderful review of Lisa at the Pontefract office. ...

“Great support from Lisa Wood, she is a star!......”

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Nov 29,2019
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Lisa
By: 'Richard Anthony Lee'
Nov 29,2019
0 people found
this helpful
Great support from Lisa Wood, she is a star! Empathetic and supportive throughout the whole sales process. Made a stressful time much easier....
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By: Richard Kendall Estate Agent
Dec 03, 2019
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Thank you for your 5* review, we will pass your kind words onto Lisa. ...

“Simple the best..........”

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Oct 31,2019
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Lisa
By: 'Bill Hickey'
Oct 31,2019
0 people found
this helpful
What can I say about Richard Kendall estate agents, simply WOW, never over promised nor under delivered, from the time we made contact about putting our house on the market, to taking some outstanding photographs to arranging views, nothing has been too much trouble. Lisa ...
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“Lisa did an excellent job with the sale of ou......”

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Oct 30,2019
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Lisa
By: 'Samantha Moore'
Oct 30,2019
0 people found
this helpful
Lisa did an excellent job with the sale of our property. She was professional, proactive and always responded to queries straight away. If it wasn’t for Lisa chasing up all parties to push the exchange through in time for our completion date (which was ...
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Was this helpful? Yes
By: Kirsty
Oct 31, 2019
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Thank you for the recommendation of Lisa at our Pontefract office of Richard Kendall Estate Agent. ...

“Lisa is an absolute star....”

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Oct 15,2019
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Lisa
By: 'Anita James'
Oct 15,2019
0 people found
this helpful
Lisa was an absolute star from start to finish. She was proactive, well organised, professional and always on the ball, chasing progress etc. Nothing was too much trouble, she was on hand to offer advice/suggestions and encouragement every step of the way. Lisa is ...
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Was this helpful? Yes
By: Kirsty
Oct 15, 2019
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Thank you Anita for your very kind words for Lisa and the staff at the Pontefract office of Richard Kendall Estate Agent. We are pleased to read that you found the service professional and proactive. ...

“Sophie & Lisa did an excellent job of chasing......”

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Sep 03,2019
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Sophie
Lisa
By: 'Simon Beck'
Sep 03,2019
0 people found
this helpful
Sophie & Lisa did an excellent job of chasing up all parties to help us get the exchange done despite both solicitors and the vendor dragging their feet. Always polite and cheerful they were both a pleasure to deal with and seemed genuinely interested in helping ...
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By: Richard Kendall Estate Agent
Sep 04, 2019
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Thank you so much for taking the time out of your house move to leave your lovely comments regarding Sophie and Lisa at the Pontefract office of Richard Kendall Estate Agent, they really are appreciate. We are so pleased you have found us professional and would highly recommended us. ...

“Lisa was fantastic from start to finish, even......”

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Aug 25,2019
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Lisa
By: 'Melanie Harper'
Aug 25,2019
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this helpful
Lisa was fantastic from start to finish, even when it got tough, she was cool headed & helped us through our sale. Would definitely recommend Lisa Wood & the Richard Kendall team....
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By: Richard Kendall Estate Agent
Aug 27, 2019
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We are so glad that you took the time to leave Lisa at our Pontefract office this 5 star review commenting on how helpful and cool headed she was. Thanks for the recommendation. ...

“Have dealt with a few estate agents in the pa......”

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Aug 19,2019
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By: 'Gillian Johnson'
Aug 19,2019
0 people found
this helpful
Have dealt with a few estate agents in the past. These by far outperform the rest. Polite, informative, friendly everything I could have wished for. Thankyou to them all! Brilliant!...
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By: Richard Kendall Estate Agent
Aug 19, 2019
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Wow what a fantastic 5 star review. Thank you so much for taking the time to leave us these very kind words for the Pontefract office of Richard Kendall Estate Agent ...

“I can’t thank Richard Kendall enough for all ......”

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Aug 14,2019
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Sophie
By: 'Lauren Phillips'
Aug 14,2019
0 people found
this helpful
I can’t thank Richard Kendall enough for all their help in buying my property. Sophie was amazing and went above and beyond to help with our purchase and I can’t thank her enough! I would definitely recommend!...
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By: Richard Kendall Estate Agent
Aug 15, 2019
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Thank you Lauren for leaving a 5* review for Sophie at the Pontefract office of Richard Kendall Estate Agent. We are so glad you felt that she went above and beyond to help with your purchase. We hope you are very happy in your new home. ...

“I can’t thank Richard Kendall enough for all ......”

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Jun 25,2019
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Lisa
By: 'Michelle Cooper'
Jun 25,2019
0 people found
this helpful
I can’t thank Richard Kendall enough for all their help in buying my property. So organised and helpful and you can tell Lisa Wood really cares about her clients and goes above and beyond to provide fantastic service. I would highly recommend Richard Kendall ...
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Was this helpful? Yes
By: Kirsty
Jun 25, 2019
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Thank you Michelle for your lovely review of Lisa at our Pontefract office, Richard Kendall Estate Agent along with the recommendation. We wish you all the best in your new home. ...

“Excellent service...”

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May 16,2019
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Kelly
Josie
By: 'Linda Milnes'
May 16,2019
0 people found
this helpful
Professional and reliable service I would definitely use again. Kelly and Josie have been very supportive. I would not hesitate in using Richard Kendall again....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 16, 2019
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Thank you so much for you kind review of Kelly and Josie at our lettings department in Pontefract. We are so pleased you have found them to be supportive and reliable. ...

“Extremely helpful...”

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May 13,2019
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Kelly
By: 'Mr andMrs Pinnington'
May 13,2019
0 people found
this helpful
During process of renting a property through Richard Kendalls the staff couldnt have been more helpful and were extremely welcoming and friendly...
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Comment on agent fees
One of the most competetive
Was this helpful? Yes
By: Richard Kendall
May 14, 2019
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Thank you for taking the time out to comment on the service you have received from the Pontefract lettings department. If we can be if any assistance in the future please don't hesitate to get back in touch with us. ...

“Excellent Service...”

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May 01,2019
Minithumbup
Kelly
Josie
By: 'Ian'
May 01,2019
1 people found
this helpful
I recently rented a property in Pontefract via the Richard Kendall Pontefract office. I dealt with 2 staff members: Kelly and Josie. Throughout the whole process both ladies were extremely professional and courteous. They were always knowledgeable and always called or contacted me when they said ...
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Comment on agent fees
Fair prices which were made clear upfront.
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 02, 2019
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Thank you Ian for taking the time out to compliment Kelly and Josie in our Pontefract Lettings department. We are so pleased that you found the service you received professional and courteous. ...

“Great service...”

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Apr 30,2019
Minithumbup
Lisa
By: 'Tracey'
Apr 30,2019
1 people found
this helpful
Great service from Lisa and the team in what turned out to be a complex lengthy sale. Kept us informed and advised what to do at each step. Not the cheapest way to sell a house but would definately recommend them , especially if things go ...
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Comment on agent fees
There are cheaper ways to sell a house now but would use Kendals again
Was this helpful? Yes

“Outstanding!...”

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Apr 02,2019
Minithumbup
Lisa
By: 'Mr and Mrs Roe'
Apr 02,2019
1 people found
this helpful
We used Richard Kendall based on a friends' recommendation- and we weren't disappointed. Everyone in the office is great- but I have to give a special mention and huge thanks to Lisa. She has been brilliant all the way through the process- right up to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Kendall Estate Agent
Apr 02, 2019
View all comments (1)
We are so pleased that you chose to use Richard Kendall to sell your home after being recommended by a friend and even more please that you have been happy with the service yourselves. We pride ourselves on great reputation and high levels customer service. May we take this opportunity to wish you all the best in your new home. ...

“5*****...”

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Mar 23,2019
Minithumbup
Lisa
By: 'Jane Lambert'
Mar 23,2019
0 people found
this helpful
Can not praise Lisa enough for all her hard work on the purchase of our new property. She kept us up to date regularly always rang back if office was busy Would highly recommend her. We had more info from her than our own estate ...
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By: Richard Kendall Estate Agent
Mar 25, 2019
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Thank you Jane for your lovely review of Lisa at our Pontefract office and for any future recommendations. We wish you all the best in your new home from all at Richard Kendall Estate Agent ...

“5* service...”

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Mar 07,2019
Minithumbup
Lisa
By: 'Kerry and Lee'
Mar 07,2019
0 people found
this helpful
A massive thankyou to everyone at Richard Kendall- especially Lisa. Such an amazing service and nothing was too much. Very friendly and always made sure everything was going to plan! Such a quick turn around from our first viewing to getting our keys today! Would ...
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By: Richard Kendall Estate Agent
Mar 07, 2019
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Thank you for your review of Lisa and Richard Kendall Estate Agent, Pontefract. We are so pleased you found the service amazing on the purchase of your home. We wish you all the best in your new home. ...

“Extremly Helpful...”

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Feb 25,2019
Minithumbup
Kelly
By: 'Mr & Mrs Dawson'
Feb 25,2019
0 people found
this helpful
I have dealt with Kelly Scoffins for approximately 2 years now. She has been very consistent with the help she has provided to us while renting out our property. Any questions/ queries were answered promptly, no question too large or small, Kelly was always happy to ...
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Comment on agent fees
GOOD.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 26, 2019
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Thank you Mr and Mrs Dawson for the recommendation and lovely review for Kelly within the lettings department at our Pontefract office. ...

“House sale sold...”

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Feb 11,2019
Minithumbup
Lisa
By: 'Tony swain'
Feb 11,2019
0 people found
this helpful
Just to say how professional I found Richard Kendall pontefract especially the manager Lisa wood so polite thoughtful and professional in regards to selling my house 10/10 I would recommend there services I wouldn't use anyone else...
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Comment on agent fees
Very good
Was this helpful? Yes

“Thank You!...”

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Feb 01,2019
Minithumbup
Lisa
By: 'Siobhan'
Feb 01,2019
0 people found
this helpful
Lisa at Richard Kendall has been fantastic, she has been there for us through every step and hurdle and was always at the other end of the phone or email if we needed anything. I don't think we would have got to this point if ...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 01, 2019
View all comments (1)
Thank you very much for your kind review of Lisa Wood at our Pontefract Office. We are so pleased that your purchase went smoothly with Richard Kendall Estate Agent and hope you will be happy in your new home. ...

“Brilliant...”

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Jan 30,2019
Minithumbup
Lisa
By: 'Jessica'
Jan 30,2019
0 people found
this helpful
Lisa is professional and friendly and easy to communicate with. All our question was answered well. And would highly recommended....
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By: Richard Kendall Estate Agent
Jan 31, 2019
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Thank you so much for your kind comments about Lisa at our Pontefract office. Kind Regards, Richard Kendall Estate Agent ...

“Jayne Elbeck_C...”

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Dec 20,2018
Minithumbup
Lisa
By: 'HH'
Dec 20,2018
0 people found
this helpful
Jayne has made the transaction experience quite easy! Her warm, friendly and professional ethos has been wonderful. We appreciate her wonderful endeavours very much....
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Comment on agent fees
Agent's fees are quite reasonable with respect to the effort required to sell our property.
Was this helpful? Yes

“Very friendly and efficient staff and service...”

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Dec 19,2018
Minithumbup
Lisa
Kelly
By: 'Cath'
Dec 19,2018
0 people found
this helpful
Have used Richard Kendall to both manage the rental and sale of my property. Very helpful, friendly and efficient staff. Would highly recommend them....
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Comment on agent fees
Good
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No image available Lisa
(74)
Staff picture Kelly
(27)
No image available Jody
(11)
Staff picture Sophie
(8)

Tenant Fees

Pending
£0 (inc. VAT), Pay Upfront

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 31/05/2019, 3:21 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
WF8 1AN

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:57 AM 06/01/2020 by allAgents

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Richard Kendall Estate Agent

Branch - Pontefract, WF8