Normanton, WF6
4.9/5, 186 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
We have been helping the people of Normanton and Altofts move home for over 45 years, and since opening up our office in Market Place in 2005 we feel like we know many of the faces who come into our office on a personal level. It is a friendly yet professional office, ... show more We have been helping the people of Normanton and Altofts move home for over 45 years, and since opening up our office in Market Place in 2005 we feel like we know many of the faces who come into our office on a personal level. It is a friendly yet professional office, managed by Karen Dawson, MNAEA qualified, since it’s opening and like all our other offices, is open 7 days per week.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Opening Hours
Address

Richard Kendall Estate Agent
10 High Street
Normanton
West Yorkshire
WF6 2AB
01924 899870

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £69,450 £1,420,000
Lettings 100% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 118 2 59 2 3 1
Areas covered
  • WF1
  • WF4
  • WF6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS UKALA TPOS Sales TPOS
Latest Properties
Images & Videos

“First class service...”

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Feb 21,2020
Minithumbup
Karen
By: 'S M Brear'
Feb 21,2020
0 people found
this helpful
Lovely service would definatly recommend Richard Kendall. Despite having problems with the estate agents we were buying through Karen remained professional, helpful and reassuring. Showing that not all estate agents are the same!...
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“Cannot praise Karen any more. Despite delays ......”

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Feb 12,2020
Minithumbup
Karen
By: 'Dawn Brooks'
Feb 12,2020
0 people found
this helpful
Cannot praise Karen any more. Despite delays caused by solicitors, Karen chased continuously and kept us fully informed. I would highly recommend Richard Kendall, their service is second to none. Thank you...
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By: Richard Kendall Estate Agent
Feb 13, 2020
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Thank you for your 5 star review and the kind words about Karen, the office manager at Normanton. ...

“Excellent service and communications from Karen...”

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Feb 05,2020
Minithumbup
Karen
By: 'CJ Hinchliffe'
Feb 05,2020
0 people found
this helpful
Excellent service and communications from Karen. Regular updates on both the selling of our old property and the purchase of our new property. Karen always went that extra mile to keep things running as smooth as possible; a job well done. Highly recommend; wish all ...
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By: Richard Kendall Estate Agent
Feb 12, 2020
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Thank you for your review and we are so pleased you would recommended us. ...

“From the initial consultation with the valuer......”

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Feb 04,2020
Minithumbup
Karen
By: 'Sam Stokes'
Feb 04,2020
0 people found
this helpful
From the initial consultation with the valuer to the whole process was stress free karen and her team where efficient in booking viewings and getting us feedback they sold our house within only a few weeks karen then kept us informed and upto date along ...
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By: Richard Kendall Estate Agent
Feb 05, 2020
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Thank you so much for taking the time to leave your great review for Karen and the Normanton office. We are so pleased you've had a great experience and we have exceeded your expectations. May we take this opportunity to wish you all the best in your new home. ...

“T.he Normanton branch were great this is the ......”

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Feb 01,2020
Minithumbup
Karen
By: 'richard brook'
Feb 01,2020
0 people found
this helpful
T.he Normanton branch were great this is the third time I've used them in either a sale or purchase and they have been greta every time, great at keeping me up to date with whats happening etc and also great when i was having ...
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By: Richard Kendall Estate Agent
Feb 01, 2020
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Thank you for taking the time to leave your review for our Normanton office and Karen in particular. It's great to hear that you wouldn't go anywhere else, we look forward to dealing with you in the future should you need our services again. ...

“Karen was amazing helping me going through th......”

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Jan 27,2020
Minithumbup
Karen
By: 'Lee coleman'
Jan 27,2020
0 people found
this helpful
Karen was amazing helping me going through the purchase of my property, she couldn't do anymore then what she did she went way beyond her means to get me into my house Thank you so much if you hadn't have done what you did I ...
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By: Richard Kendall Estate Agent
Jan 29, 2020
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Thanks so much for the great review for Karen and our Normanton office. We are pleased we could get you moved for Christmas! ...

“A professional service from all the staff in ......”

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Dec 28,2019
Minithumbup
Sarah
By: 'Anne Cass'
Dec 28,2019
0 people found
this helpful
A professional service from all the staff in the Normanton branch, especially Sarah. Thank you very much for keeping me informed at all stages of the sale of the property....
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By: Richard Kendall Estate Agent
Dec 30, 2019
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Thank you for the 5* review of Sarah and the Normanton office, we are glad to read that you found the service provided to be professional and informative. Happy new year from all at Richard Kendall Estate Agent. ...

“Karen and her staff who managed the sale of o......”

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Dec 18,2019
Minithumbup
Karen
Sarah
By: 'John Arblaster'
Dec 18,2019
0 people found
this helpful
Karen and her staff who managed the sale of our property were very professional, friendly and always happy to answer any queries. They offered a first-class service and we would have no hesitation in recomending this agent to anyone. Janet and John Arblaster...
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“Would highly recommend this estate agent. Kar......”

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Dec 17,2019
Minithumbup
Karen
By: 'Leigh'
Dec 17,2019
0 people found
this helpful
Would highly recommend this estate agent. Karen and the team are fantastic. They give weekly updates and as things were nearing the end of the sale, we were getting a number of different dates for completion and Karen was updating us with every bit of ...
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By: Richard Kendall Estate Agent
Dec 18, 2019
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Thank you for your great review. ...

“Excellent service...”

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Dec 03,2019
Minithumbup
Karen
By: 'Carly Fooks'
Dec 03,2019
0 people found
this helpful
We were so happy with how Karen and the team managed our house sale. Karen was professional, efficient and friendly - the perfect combination for making a stressful time more bearable - we couldn't be more grateful...
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By: Richard Kendall Estate Agent
Dec 03, 2019
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We are so pleased Karen made your sale more bearable for you and thank you for the 5* review. ...

“This is the second time we've used Richard Ke......”

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Sep 24,2019
Minithumbdown
Karen
By: 'Nigel Ward'
Sep 24,2019
0 people found
this helpful
This is the second time we've used Richard Kendall in the past 12 months and haven't had a single problem,the staff we dealt with are always very helpful and friendly....
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By: Richard Kendall Estate Agent
Sep 26, 2019
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Thank you for the 5 star review and kinds word for the staff at our Normanton office of Richard Kendall Estate Agent ...

“Richard Kendall Normanton dealt with the sale......”

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Aug 23,2019
Minithumbup
Karen
By: 'Rebecca'
Aug 23,2019
0 people found
this helpful
Richard Kendall Normanton dealt with the sale of our property and from start to finish the service has been superb. The valuer and photographer were extremely pleasant to deal with, arrived on time and carried out their roles efficiently. Karen Dawson managed our sale and ...
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By: Richard Kendall Estate Agent
Aug 27, 2019
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What a fantastic review of Karen and the team at Normanton. Thank you so much for taking the time to leave this recommendation. ...

“First Class Service...”

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Aug 23,2019
Minithumbup
Karen
By: 'Rebecca'
Aug 23,2019
0 people found
this helpful
We recently purchased a property via Richard Kendall Normanton. Our primary contact was Karen Dawson (who also managed our sale) and the service received from Karen was First Class. Karen contacted us regularly with updates on progress and without Karen's help I don't think we ...
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“Karen Dawson is a diamond.she went above and ......”

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Jul 18,2019
Minithumbup
Karen
By: 'Jemma ward'
Jul 18,2019
0 people found
this helpful
Karen Dawson is a diamond.she went above and beyond for us.sorted us out when we don't have the best solicitors/financial adviser.cant thank her enough.Thank you so much!!!!...
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By: Richard Kendall Estate Agent
Jul 19, 2019
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Thank for leaving your review for Karen and our Normanton office. We are so pleased you have been happy with the service provided. Many thanks. ...

“I would like to thank all the staff at the No......”

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Jul 09,2019
Minithumbup
By: 'Mr D Batham'
Jul 09,2019
0 people found
this helpful
I would like to thank all the staff at the Normanton office for the sale of our property. In particular Karen Dawson who kept us very well informed with regular updates on how the sale was proceeding. would definitely recommend....
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By: Richard Kendall Estate Agent
Jul 11, 2019
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Thank you for the great review of Karen and staff at the Normanton office of Richard Kendall Estate Agent ;-) ...

“Although the sale of our property was fairly ......”

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Jul 06,2019
Minithumbup
Karen
By: 'Andrew Holland'
Jul 06,2019
0 people found
this helpful
Although the sale of our property was fairly slow, Richard Kendall's were always upbeat about the prospects for a sale. I was always kept up to date with developments. Then finally a buyer arrived. Karen Dawson in particular always had her finger on the pulse ...
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By: Richard Kendall Estate Agent
Jul 09, 2019
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Karen has been an employee of Richard Kendall Estate Agent for over 20 years now and we never tire of reading great reviews about her! Thank you for taking the time to leave a 5 star review. ...

“Sarah and Shireen were simply great. Very e......”

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Jul 05,2019
Minithumbup
Sarah
By: 'Martin Laycock'
Jul 05,2019
0 people found
this helpful
Sarah and Shireen were simply great. Very efficient follow up to maximize viewings with timely feedback. One the home was sold subject to contract Sarah and Shireen managed the process to completion with follow up for both the seller(me) and the buyer. Thanks so ...
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By: Richard Kendall Estate Agent
Jul 05, 2019
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Thank you for your 5 star review of Shireen and Sarah in relation the selling of your home. ...

“Professional and seamless...”

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May 22,2019
Minithumbup
Sarah
By: 'Julie'
May 22,2019
0 people found
this helpful
Sarah and Shireen were wonderful to deal with. They were extremely professional, competent and thorough. As I was overseas at the time, I particularly liked the way the sale process flowed, receiving regular notifications and updates of progress. Thanks also to Roger Hall who was ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 22, 2019
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Thank you for much for taking the time out to leave your review for Sarah and Shireen at our Normanton office. We pride ourselves on high levels of customer service and we are so pleased you were kept up-to-date throughout, receiving regular updates, especially being abroad. ...

“house sale...”

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May 17,2019
Minithumbup
Karen
By: 'carol'
May 17,2019
0 people found
this helpful
I have just completed a house sale with Karen from Richard Kendall,as I had never done this before I felt Karen was with me every step of the way.She rang me every week with an update,explained things I did not understand,and ...
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By: Richard Kendall Estate Agent
May 21, 2019
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Thank you Carol for your lovely review of Karen at our Normanton office of Richard Kendall Estate Agent. It's so good to hear that you felt supported by Karen throughout. ...

“Fast completion...”

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May 11,2019
Minithumbup
By: 'Amy'
May 11,2019
0 people found
this helpful
As first time buyers, we didn't know much about purchasing a house. Richard Kendall we're brilliant all the way through the process. Kept us up to date on a regular basis. We completed in 8 weeks with no hiccups...
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By: Richard Kendall Estate Agent
May 13, 2019
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Thank you for taking the time out to leave our Normanton office a review during your busy house move time! We are so pleased you were happy with the service and there were no hiccups. We wish you all the best in your new home. ...

“7 Meadow Brook Chase...”

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Apr 16,2019
Minithumbup
Karen
Sarah
By: 'John and Chris N'
Apr 16,2019
3 people found
this helpful
Having bought the above property through the Normanton branch of Kendall's, which included numerous unforeseen problems, we were guided through the prolonged purchasing process by the fantastic team at Normanton. Nothing was too much trouble, all of our queries were answered promptly, professionally and in ...
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Comment on agent fees
Exceptionally reasonable bearing in mind the time and effort expended during sale and purchase processes
Was this helpful? Yes
By: Richard Kendall Estate Agent
Apr 23, 2019
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Thank you so much for taking the time out to leave such lovely comments for Karen and the other staff at our Normanton office. We pride ourselves on delivering a high level of customer service and it means a lot to us when we receive such positive feedback. May we take this opportunity to wish you all the best in your new home. ...

“Delighted...”

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Apr 15,2019
Minithumbup
Karen
By: 'Sonia Jones'
Apr 15,2019
0 people found
this helpful
I found Richard Kendall to be very professional,efficient and friendly, from the care taken over the photographs for the brochure, through to completion. Karen, who was my contact, kept me informed, by phone, on a regular basis, as well as on any specific developments, ...
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Comment on agent fees
Worth every penny
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By: Richard Kendall Estate Agent
Apr 23, 2019
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We are so grateful to receive such a lovely review for Karen and our Normanton office. We are pleased you have found us to be professional and a high level of care received from start to completion. Thank you. ...

“Amazing service...”

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Apr 11,2019
Minithumbup
Karen
By: 'Kelly Kerrigan'
Apr 11,2019
0 people found
this helpful
Today we exchanged contracts on a purchase through Richard Kendall and the service we have received throughout from Karen has been outstanding. We had a very small chain and the transaction should have been very straight forward but there has been plenty of bumps in ...
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Comment on agent fees
N/A we were the buying not selling
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By: Richard Kendall Estate Agent
Apr 16, 2019
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Thank you so much for taking the time to leave a 5 star review for the service you have received by Karen at our Normanton office. Customer service is so important to us and we are so pleased you felt the service was outstanding. We look forward to working with you again should you need our services in the future but wish you all the best in your new home in the meantime. ...

“Glad we went with Richard Kendall......”

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Apr 05,2019
Minithumbup
Sarah
By: 'Dave, Laura and Laila'
Apr 05,2019
0 people found
this helpful
Deciding who will manage the sale of your home should be a big one. You can pay less, you can pay more, but the value and service we received was excellent. The whole process from start to finish was well managed by Sarah and we ...
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Comment on agent fees
They're competitive. You can get away with paying less, but then where's the incentive for RK to sell your home !
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By: Richard Kendall Estate Agent
Apr 05, 2019
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We are so pleased that you chose to use Richard Kendall to sell your home and even more pleased that you have been happy with the service and communication throughout. We pride ourselves on great reputation and high levels customer service. May we take this opportunity to wish you all the best in your new home. ...

“Very quick sale...”

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Mar 15,2019
Minithumbup
Karen
By: 'Andrew Warnock'
Mar 15,2019
0 people found
this helpful
After listing our property with Richard Kendall we received an offer within hours of going live. Karen and the team offered very professional help and advice throughout the sale process....
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By: Richard Kendall Estate Agent
Mar 19, 2019
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Thank you for taking the time to leave a review for Karen and our Normanton office. We are so pleased you have been happy with the advice and service provided and glad we could secure you a sale so quickly. ...

“Brilliant team...”

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Mar 14,2019
Minithumbup
By: 'Timea'
Mar 14,2019
0 people found
this helpful
They ware very nice and professional, made the buy of my first house a positive experience. I'm very pleased with everything and definitely would use the company again!!!...
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Comment on agent fees
Was a bit much but they do put the work in for it
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By: Richard Kendall Estate Agent
Mar 14, 2019
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Congratulations on the purchase of your first home, we are so glad that you found the service provided to you professional and positive from the Normanton office. ...

“Above and beyond...”

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Mar 14,2019
Minithumbup
Karen
By: 'Rebecca Ingram'
Mar 14,2019
0 people found
this helpful
We have recently sold our house through Richard Kendall. Karen Dawson was assigned to our case and what was supposed to a straight forward sale turned out to be a nightmare which was out of our control. Karen worked hard to push the sale through ...
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Comment on agent fees
Good
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By: Richard Kendall Estate Agent
Mar 14, 2019
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Thank you for a brilliant review of Karen at our Normanton office of Richard Kendall Estate Agent. Karen has been with the company for over 20 years and we are glad her knowledge and expertise were able to help you on what may of been a complicated sale. ...
No image available Karen
(110)
No image available Sarah
(72)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
10 High Street
Normanton
WF6 2AB

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:56 AM 06/01/2020 by allAgents

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Richard Kendall Estate Agent

Branch - Normanton, WF6