Horbury, Wakefield, WF4
4.7/5, 88 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
96% lettings fee satisfaction
Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days ... show more Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days a week at our Wakefield, Pontefract, Ossett and Horbury locations; call in, telephone or email us today.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Opening Hours
Address

Richard Kendall Estate Agent
4 Cluntergate
Horbury,Wakefield
West Yorkshire
WF4 5AG
01924 260022

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £81,000 £133,000
Lettings 86% 96% £400 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 1 37 2 5 0 5 0 0 3
Areas covered
  • WF4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS SAGEagent
Latest Properties
Images & Videos

“Very smooth and friendly service. Amy was pro......”

Share on :
Feb 20,2020
Minithumbup
Amy Esberger
By: 'Christine Shoesmith'
Feb 20,2020
0 people found
this helpful
Very smooth and friendly service. Amy was professional and informative at all times. We would recommend Richard Kendall. Thank you....
read full review
Was this helpful? Yes

“Great customer service...”

Share on :
Feb 19,2020
Minithumbup
Amy Esberger
By: 'Jasveen Matharu'
Feb 19,2020
0 people found
this helpful
Very easy to contact and very accommodating with availability for viewings. I found the process very swift and easy! Amy was especially very professional and gave me all the information I needed! Thank you....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 20, 2020
View all comments (1)
Thank you for your review. ...

“Excellent service received from Amy Esberger ......”

Share on :
Feb 18,2020
Minithumbup
Amy Esberger
By: 'Sarah Worth'
Feb 18,2020
0 people found
this helpful
Excellent service received from Amy Esberger at Richard Kendall Estate Agents. I would happily recommend the company whom I have been using for the past five years without issue. Amy is pleasant, polite and very efficient at getting the job done. Thank you Amy....
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Feb 10,2020
Minithumbup
Amy Esberger
By: 'Julie B'
Feb 10,2020
0 people found
this helpful
Highly recommend Richard Kendall for all your Landlord needs. Excellent service from Amy, located in the Horbury Office in finding me a suitable tenant. Provides professional and efficient service and support and liaison between Tenant and Landlord when required. No hesitation in recommending. Thank you....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 12, 2020
View all comments (1)
Thank you for your review. ...

“Fantastic service received....”

Share on :
Feb 06,2020
Minithumbup
Amy Esberger
Matthew
By: 'Alison Colyer'
Feb 06,2020
0 people found
this helpful
I recently purchased and then let a property through Richard Kendall Estate Agents. The service I received throughout both processes was fantastic, they made it very easy and stress free. Would definitely recommend and use again. Thank you Amy!...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 12, 2020
View all comments (1)
Thank you for taking the time to leave your review. ...

“Excellent service from Amy at the Horbury off......”

Share on :
Feb 06,2020
Minithumbup
Amy Esberger
Matthew
By: 'Jane Wood'
Feb 06,2020
0 people found
this helpful
Excellent service from Amy at the Horbury office in finding me a suitable tenant. She dealt with any issues in a very timely manner and gave good, professional advice. Would recommend and use again. Thank you to all staff....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 12, 2020
View all comments (1)
Thank you for your review. ...

“I have used Richard Kendal Estate Agent for S......”

Share on :
Feb 05,2020
Minithumbup
Carol
By: 'John O'Keefe'
Feb 05,2020
0 people found
this helpful
I have used Richard Kendal Estate Agent for Selling, Buying and renting my properties for over 40 years which tells the story, they are very professional and always ready to help....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 05, 2020
View all comments (1)
Thank you so much for leaving your review. We pride ourselves on great reputation and its great to hear your feedback. ...

“Very helpful, good service, kept you informed......”

Share on :
Feb 05,2020
Minithumbup
By: 'Michelle Robertson'
Feb 05,2020
0 people found
this helpful
Very helpful, good service, kept you informed and updated and answered any queries would recommend. All went well and was smooth...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 12, 2020
View all comments (1)
Thank you for your review. ...

“Wendy has been lovely and very helpful and ef......”

Share on :
Jan 27,2020
Minithumbup
Wendy
By: 'Priscilla Heyer'
Jan 27,2020
0 people found
this helpful
Wendy has been lovely and very helpful and efficient from the very beginning of the process when we found the right house for our family. She gives really good advice and goes the extra mile to help and make sure we are happy. She always ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jan 29, 2020
View all comments (1)
Thank you for leaving your review, it really is appreciated. ...

“The service I received from the staff at the ......”

Share on :
Jan 27,2020
Minithumbup
Amy Esberger
Matthew
By: 'Sheila Metcalfe'
Jan 27,2020
0 people found
this helpful
The service I received from the staff at the Horbury office was excellent and I would not have any hesitation in recommending them for either managing rental properties or house purchases. Amy in particular worked relentlessly to found me a suitable tenant and then manage ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jan 29, 2020
View all comments (1)
Thanks for leaving your review. ...

“Efficient Service....”

Share on :
Jan 09,2020
Minithumbup
By: 'June Johnson'
Jan 09,2020
0 people found
this helpful
Efficient Awrvice Very polite helpful kept me in the loop. Worked hard to negotiate with the new rental tennants. Nothing too much trouble Thank you so much...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jan 13, 2020
View all comments (1)
Thank you for the 5* review of Ella at our rental department. ...

“Fastest and easiest process I’ve ever experie......”

Share on :
Dec 20,2019
Minithumbup
By: 'Cora Smith'
Dec 20,2019
0 people found
this helpful
Fastest and easiest process I’ve ever experienced, within 3 weeks of viewing a property we were handed the keys, all staff were extremely friendly and helpful I couldn’t fault the whole experience...
read full review
Was this helpful? Yes

“Amy Esberger: excellent service. Kendalls have managed ......”

Share on :
Dec 06,2019
Minithumbup
Amy Esberger
Matthew
By: 'Dannie Firth'
Dec 06,2019
0 people found
this helpful
An excellent service. Kendalls have managed our portfolio for many years now with Amy Esberger overseeing for the last few years. We have been delighted with Amy's professional and 'can-do' approach when dealing with tenants on our behalf. Matt, Jess and Carol work alongside and ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Dec 06, 2019
View all comments (1)
Thanks so much for your great review, it really is appreciated and we are so pleased you would recommend us. ...

“Efficient, professional and a pleasure to dea......”

Share on :
Dec 06,2019
Minithumbup
By: 'Carol townend'
Dec 06,2019
0 people found
this helpful
Efficient, professional and a pleasure to deal with. Richard Kendall are our go to Estate Agents. We own a number of letting properties, and we return to Richard Kendall every time one becomes vacant...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Dec 06, 2019
View all comments (1)
Thanks so much for the great review. ...

“The process was made simple enough and Amy wo......”

Share on :
Dec 05,2019
Minithumbup
Amy Esberger
By: 'MIKE NEWBOUND'
Dec 05,2019
0 people found
this helpful
The process was made simple enough and Amy would get back to me within a good time frame if I needed to speak to here. All together a positive experiance...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Dec 05, 2019
View all comments (1)
Thank you for the review left for Amy and we are glad you have received a positive experience ...

“All staff members very helpful. Made moving p......”

Share on :
Dec 05,2019
Minithumbup
By: 'Summer Toner'
Dec 05,2019
0 people found
this helpful
All staff members very helpful. Made moving property very easy and stress free. I was kept informed throughout every step of the way....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Dec 06, 2019
View all comments (1)
Thanks so much for your review. ...

“Highly Recommend using Richard Kendall, Horbu......”

Share on :
Dec 04,2019
Minithumbup
Carol
By: 'Ian Rayner'
Dec 04,2019
0 people found
this helpful
Highly Recommend using Richard Kendall, Horbury, excellent and experienced staff made for a simple and smooth tenancy, thanks to Carol....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Dec 05, 2019
View all comments (1)
Thank you for leaving a 5* review for Carol. ...

“Richard Kendalls have been managing flats for......”

Share on :
Dec 04,2019
Minithumbup
Amy Esberger
By: 'Christine Farren'
Dec 04,2019
0 people found
this helpful
Richard Kendalls have been managing flats for me for several years now. Mostly I have not had any problem tenants. When I have had a problem, Richard Kendall have been extremely helpful and have backed me 100%. Many tenants have stayed on for several years, which ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Dec 05, 2019
View all comments (1)
Thank you for leaving a 5* review for the rental department of Richard Kendall Estate Agent. We are pleased that we have been able to assist you on many occasions and that you have found us extremely helpful. ...

“Ellie was a pleasure to deal with, very frien......”

Share on :
Nov 29,2019
Minithumbup
By: 'Rebecca Willey'
Nov 29,2019
0 people found
this helpful
Ellie was a pleasure to deal with, very friendly and professional and always came back to any questions we had in a very timely manner. Great service from start to finish....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Dec 03, 2019
View all comments (1)
Thank you for leaving a 5* review for our rental department. We are glad you have received a great service from start to finish. ...

“Richard Kendall in Horbury is dealing with ou......”

Share on :
Nov 15,2019
Minithumbup
By: 'Elaine Horner'
Nov 15,2019
0 people found
this helpful
Richard Kendall in Horbury is dealing with our rental property in Ossett. Very good service and attention to detail; thank you Jess Judd for your help and support in finding our last tenant and dealing with our future tenant, who is moving into our property ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Nov 15, 2019
View all comments (1)
Thank you your great review for Jess in our lettings team. It really is appreciated. ...

“Amy was extremely helpful and diligent when i......”

Share on :
Nov 13,2019
Minithumbup
Amy Esberger
By: 'Sam Poynton'
Nov 13,2019
0 people found
this helpful
Amy was extremely helpful and diligent when it came to sourcing potential tenants. I found Amy very proactive and was always extremely helpful when I had any questions or concerns. Although we had a problem with the initial applicant, Amy was quick to understand my ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Nov 15, 2019
View all comments (1)
Thank you for leaving your review for our Horbury lettings office. ...

“Property Rental...”

Share on :
Nov 09,2019
Minithumbup
Amy Esberger
By: 'Simon Matthews'
Nov 09,2019
0 people found
this helpful
Property Rental We've dealt with Richard Kendall previously so had no hesitation in asking them to manage this rental property. Outstanding service and communication. Thanks Amy, and to the whole team....
read full review
Was this helpful? Yes

“Excellent! Highly reccommend...”

Share on :
Nov 06,2019
Minithumbup
By: 'Joanna Patelka'
Nov 06,2019
0 people found
this helpful
Excellent! Very helpful staff, especially Ella. She is absolutely fantastic, always happy to help. She replies to our all of our queries very quickly. Truly professional service....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Nov 07, 2019
View all comments (1)
Thank you for the 5* review of Ella at our rental department of Richard Kendall Estate Agent ...

“Had nothing but trouble. These guys don’t an......”

Share on :
Oct 06,2019
Minithumbdown
By: 'Charlotte Ellis'
Oct 06,2019
0 people found
this helpful
Had nothing but trouble. These guys don’t answer the phone when they open at 11 on a Sunday it’s now 12:10 and been trying for the past hour. Rung regarding something else a month or two ago saying someone will ring me back. No one ...
read full review
Was this helpful? Yes

“It has been a smooth process from start to fi......”

Share on :
Jun 30,2019
Minithumbup
Wendy
By: 'James W Doherty'
Jun 30,2019
0 people found
this helpful
It has been a smooth process from start to finish from completion of application to moving in.Good support and assistance from Wendy Brown in the lettings team....
read full review
Was this helpful? Yes
By: Kirsty
Jun 30, 2019
View all comments (1)
Thank you so much for your 5 star review of our rental department, in particular Wendy. ...

“Had an excellent service from start to finish......”

Share on :
Jun 20,2019
Minithumbup
By: 'Colin Wardman'
Jun 20,2019
0 people found
this helpful
Had an excellent service from start to finish with Richard Kendall who as promised found a tenant for our property within a couple of weeks, would have no hesitation in recommending them especially Amy who kept us informed and who was very knowledgeable in finding ...
read full review
Was this helpful? Yes
No image available Amy Esberger
(18)
No image available Wendy
(11)
No image available Matthew
(10)
No image available Karen
(4)
No image available Carol
(4)
No image available Sallie
(2)

Tenant Fees

Pending

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 03/06/2019, 3:06 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
46 Carlton Street
Castleford
WF10 1BA

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymarkwebsite to download a complaint form.
Propertymark investigates complaints
against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:56 AM 06/01/2020 by allAgents

Awards won by Richard Kendall Estate Agent, Wakefield WF4 5AG


As Seen On

Get in touch with

Richard Kendall Estate Agent

Branch - Horbury, Wakefield, WF4