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    Karen Carter
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    Sallie Boocock
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    Leanne Gelsthorpe
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    Matthew Hemmingway
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    Elizabeth Kirk
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    Carol Rogers
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    Wendy Brown
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    Jenna Bretherton
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    Amy Yarrow
Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days a week at our Wakefield, Pontefract, Ossett and Horbury locations; call in, telephone or email us today.
Richard Kendall Estate Agent

4 Cluntergate Horbury, Wakefield
West Yorkshire
WF4 5AG

01924 260022
Website not available

Properties for Sale
Properties to Rent

“ Good advice and honesty... ”

Mar 31,2018
Minithumbup
Karen Carter
Matthew Hemmingway
By: 'Landlord'
Mar 31,2018
0 people found
this helpful
Karen always kept me updated during finding a tenant and co tracking so I had all the facts to make choices. Matthew gave good advice and help negotiations through a tenancy ending and resolving outstanding issues. Would recommend working with either....
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Was this helpful? Yes

“ Would recommend Richard Kendall without hesitation... ”

Mar 24,2018
Minithumbup
Matthew Hemmingway
Sallie Boocock
By: 'Georgian at Wakefield'
Mar 24,2018
0 people found
this helpful
We have properties in several areas of Yorkshire and are therefore in a good position to compare agents. Richard Kendall are by far the best; their attention to detail is excellent, they communicate well with each other and they keep abreast of the constantly changing ...
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Comment on agent fees
Fees are reasonable and include services that other agents charge as
Was this helpful? Yes

“ Landlords Review... ”

Mar 22,2018
Minithumbup
Matthew Hemmingway
By: 'Tony'
Mar 22,2018
0 people found
this helpful
I have used Matthew at Richard Kendall to let my properties for several years. He is always helpful and willing to go the extra mile to make the process as easy as possible. The whole team are personable and professional, I would recommend them to ...
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Comment on agent fees
There fees are very clear with no hidden extras
Was this helpful? Yes

“ Lettings Team... ”

Mar 22,2018
Minithumbup
By: 'Michael Tunstall'
Mar 22,2018
0 people found
this helpful
I have used the Lettings Team at Horbury for many years to look after my properties. They have always provided good service but I would like to say how they have recently gone "above and beyond" to rectify a particularly poor situation where ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“ GRANTLEY STREET... ”

Mar 19,2018
Minithumbup
Wendy Brown
By: 'COLIN PYRAH'
Mar 19,2018
0 people found
this helpful
Wendy has given us the most exceptional service. She has been helpful, professional, diligent, and above all has handled a difficult tenant with tenacity and competence. Wendy is an absolute star and raises the bar yet further of the high standards and reputation of the ...
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Comment on agent fees
Very fair and competetive
Was this helpful? Yes
Mar 07,2018
Minithumbup
Wendy Brown
By: 'Trudi Allerton'
Mar 07,2018
0 people found
this helpful
Wendy Brown has been our letting agent for about 3 months now and have been so happy with her service. She has a very friendly approachable attitude & knows her stuff,which has helped us tremendously.She is in constant regular contact ,keeping us posted about ...
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Was this helpful? Yes
Mar 02,2018
Minithumbup
Amy Yarrow
By: 'RAS'
Mar 02,2018
0 people found
this helpful
A very positive experience. Very helpful and efficient, couldn't have asked for anything more. Would definitely recommend. Thank you...
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Was this helpful? Yes
Mar 02,2018
Minithumbup
Amy Yarrow
By: 'Steve'
Mar 02,2018
0 people found
this helpful
Excellent service, very nice to deal with, quick to deal with any questions with a very friendly and positive approach. Many thanks...
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Comment on agent fees
Very clear with the fees and fee structure. No hidden fees anywhere.
Was this helpful? Yes
Mar 02,2018
Minithumbup
Amy Yarrow
By: 'Danny'
Mar 02,2018
0 people found
this helpful
I would highly recommend Amy to anyone, she is by far the best agent in the office. Nothing is ever an issue and any problems are sorted in a very short space of time, always very polite and happy to help. Amy is now the ...
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Was this helpful? Yes
Mar 02,2018
Minithumbup
Amy Yarrow
By: 'Eva'
Mar 02,2018
0 people found
this helpful
I rented a property via Richard Kendal and I have to say that the office and especially Mrs Amy Yarrow, have been very helpful throughout the whole process, from arranging the viewing of the property to the contract signing and sorting out few issues. I ...
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Was this helpful? Yes
Mar 01,2018
Minithumbup
Wendy Brown
Karen Carter
By: 'Crazy Ginger'
Mar 01,2018
0 people found
this helpful
Bought a house through Richard Kendall at the end of last year and the service was impeccable, couldn't have asked for more. However, not quite the same when it comes to renting it seems. Abrupt and inflexible is the best way to describe my ...
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Was this helpful? Yes
Feb 26,2018
Minithumbup
Wendy Brown
By: 'Sheryl'
Feb 26,2018
0 people found
this helpful
What an easy, pleasant experience letting our house with Wendy's expert help. Can't fault the help and support we've had. Massive thank you...
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Comment on agent fees
Very reasonable percentage
Was this helpful? Yes
Feb 23,2018
Minithumbup
Amy Yarrow
By: 'Dean'
Feb 23,2018
0 people found
this helpful
Best agents I've dealt with so far all very pleasent helpful been around for a long time open hours much better than other,Amy who dealt with us very efficient highly recommend top marks...
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Comment on agent fees
Standard fees to most agents I think
Was this helpful? Yes
Feb 22,2018
Minithumbup
Wendy Brown
By: 'Paula Dawson'
Feb 22,2018
0 people found
this helpful
I was extremely satisfied with Wendy's service. It was a very stressful time as we did not get completed with my house sale until late afternoon but Wendy throughout was so helpful and kept reassuring me that everything would be ok. I would definitely ...
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Comment on agent fees
Rented
Was this helpful? Yes
Jan 19,2018
Minithumbup
Amy Yarrow
By: 'Kevin Parkinson'
Jan 19,2018
0 people found
this helpful
As on previous occasions, Amy listened intently and left me in total confidence knowing she will do as she says to fulfil my requirements. Amy left me reassured that the property is is safe hands to deal with the tenant on my behalf, a service ...
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Was this helpful? Yes
Jan 15,2018
Minithumbup
Amy Yarrow
By: 'Daz'
Jan 15,2018
0 people found
this helpful
Would certainly recommend Amy yarrow from Richard Kendall exceptional throughout very friendly and also revived my confidence in estate agents after previous experience with other agents. Amy help me move twice made my move easy and stress free!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 08,2018
Minithumbup
Carol Rogers
By: 'Alison'
Jan 08,2018
0 people found
this helpful
We used Richard Kendall to market and manage a rental property. Carol was my key point of contact for the 5 years we rented out our property and my 'go to' person with any queries I had. Carol's service was excellent, she was extremely efficient ...
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Comment on agent fees
Reasonable fee costs.
Was this helpful? Yes
Jan 04,2018
Minithumbup
Amy Yarrow
By: 'Susie'
Jan 04,2018
1 people found
this helpful
Amy was very professional, friendly and helpful nothing was to much she made it all very easy and a comfortable move, we moved from Thornton in Cleveleys and it was all that much better because Amy was there to make things similar A credit to ...
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Was this helpful? Yes
Nov 06,2017
Minithumbup
Wendy Brown
By: 'Steven Smith'
Nov 06,2017
0 people found
this helpful
I must stress I am tenant. Working with Wendy Brown has been a pleasure. I have found Richard Kendall to be the only agent that gets the balance between supporting the tenant and the landlord exactly right. When I first moved in to my home, ...
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Comment on agent fees
All tenants fees are reasonble
Was this helpful? Yes
Nov 01,2017
Minithumbup
Wendy Brown
By: 'Lisa'
Nov 01,2017
0 people found
this helpful
I have worked with Richard Kendall's for over 6 years. I have two properties with them. They have always found reliable tenants who remain up to date with rent payments and who leave the properties in good condition. My 'empty time' between rentals has always ...
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Comment on agent fees
Service from all the staff is great. Disappointing that Richard Kendall's decided that a fundamental legal requirement - organizing for somebody to complete the Gas certificates - are to be charged outside of the standard management fee
Was this helpful? Yes
Nov 01,2017
Minithumbup
Wendy Brown
By: 'Lisa'
Nov 01,2017
0 people found
this helpful
I have worked with Richard Kendall's for over 6 years. I have two properties with them. They have always found reliable tenants who remain up to date with rent payments and who leave the properties in good condition. My 'empty time' between rentals has always ...
read full review
Comment on agent fees
Service from all the staff is great. Disappointing that Richard Kendall's decided that a fundamental legal requirement - organizing for somebody to complete the Gas certificates - are to be charged outside of the standard management fee
Was this helpful? Yes
May 15,2017
Minithumbup
Jenna Bretherton
By: 'Kate'
May 15,2017
0 people found
this helpful
Having rented with a number of different agents, I have definitely found the staff at Richard Kendall the most helpful and friendly. Wendy was extremely helpful throughout our application, keeping us up to date and providing all the information we needed, and then on the ...
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Comment on agent fees
Good; clearly outlined and staff were helpful with the details.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Wendy Brown
By: 'William blackham & Sarah batey'
Apr 05,2017
0 people found
this helpful
Fantastic service provided, Wendy Brown pulled out all the stops to get me in the property as soon as possible I can not thank her enough. All the fees were reasonable, viewings were prompt and very helpful If I ever need to move again I ...
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Elizabeth Kirk
By: 'Alec Thorne'
Apr 04,2017
0 people found
this helpful
I have rented my house out with Richard Kendall for over 15 years now, without any problems. They have always been extremely prompt in dealing with any issues, and have been exceptional when arranging any work / quotations that obviously arise over a 15 year period. During a ...
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Comment on agent fees
When taking into account the complete service they provide, the fees are very reasonable.
Was this helpful? Yes
Mar 24,2017
Minithumbup
Elizabeth Kirk
By: 'cbj'
Mar 24,2017
0 people found
this helpful
liz was very efficient and kept me fully informed at every stage of renting my property - i have recommended her to several of my friends who were looking for someone to rent and they agree with me that she goes the extra mile and ...
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Comment on agent fees
reasonable fees - all declared at the beginning so no nasty surprises
Was this helpful? Yes
Mar 22,2017
Minithumbup
Elizabeth Kirk
By: 'R Kettlewell'
Mar 22,2017
0 people found
this helpful
Have dealt with Liz over the last 10 years and have always found her and her office staff to be extremely professional and dedicated to customer service. We have an excellent working relationship and hope this continues for many years to come....
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Comment on agent fees
Very competitive and value for money
Was this helpful? Yes
Jan 17,2017
Minithumbdown
By: 'Shocking service'
Jan 17,2017
0 people found
this helpful
We have not bought a property for buy to let for a few years. We started again with a local property that might have interested us, but we appreciated that it would take money to get it to a decent lettable standard. At the viewing ...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Jan 30, 2017
View all comments (2)
We are still yet to receive any further communication from you with regards to your comments above. As before, we would like the opportunity to look into the matters that you have raised, but do ask you to contact us directly via email on mail@richardkendall.co.uk. We look forward to hearing from you. Richard Kendall Estate Agent ...
Dec 07,2016
Minithumbup
Elizabeth Cooke
By: 'chugill'
Dec 07,2016
1 people found
this helpful
Excellent service throughout. Friendly, helpful & knowledgeable. Revived my confidence in estate agents after previous experience. Would certainly recommend. Good communication kept throughout dealings....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
Shireen Khaladj
By: 'Rob Brook'
Nov 04,2016
1 people found
this helpful
Shireen recently dealt with the sale of my house in Wakefield. I found her very approachable and it was like dealing with a friend. Made the whole experience much less stressful. I would highly recommend Richard Kendal and Shireen in the future....
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Comment on agent fees
N/a
Was this helpful? Yes
Aug 01,2014
Minithumbup
By: 'J K Whitworth'
Aug 01,2014
1 people found
this helpful
It was like a breath of fresh air when Lucy introduced herself as a new member of the Kendals estate agents. She is very professional , positive , efficient and easy to speak to. I would defiantly consider Richard Kendals as my estate agent again with Lucy ...
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Was this helpful? Yes
Areas covered
  • WF4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 66% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£133,000
  • Max: Β£133,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 12 1 3 0 2 0 0 3
Karen Carter - upload your photo Karen Carter
Lettings Negotiator
2 reviews

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Sallie Boocock - upload your photo Sallie Boocock
Lettings Assistant
1 reviews

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Leanne Gelsthorpe - upload your photo Leanne Gelsthorpe
Lettings Negotiator MARLA
0 reviews

About Leanne No description set View full profile
Matthew Hemmingway - upload your photo Matthew Hemmingway
Senior Lettings Consultant MARLA
3 reviews

About Matthew No description set View full profile
Elizabeth Kirk - upload your photo Elizabeth Kirk
Lettings Director MARLA
3 reviews

About Elizabeth No description set View full profile
Carol Rogers - upload your photo Carol Rogers
Office Manager
1 reviews

About Carol No description set View full profile
Wendy Brown - upload your photo Wendy Brown
9 reviews

About Wendy No description set View full profile
Jenna Bretherton - upload your photo Jenna Bretherton
1 reviews

About Jenna No description set View full profile
Amy Yarrow - upload your photo Amy Yarrow
8 reviews

About Amy No description set View full profile

Fees

No fees set.
Last updated at 10:59 AM 02/01/2018 by Amy Yarrow

Complaints Procedure

OUR COMPLAINTS PROCEDURE



We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint Ҁ“ either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property OmbudsmanҀ™s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 10:59 AM 02/01/2018 by Amy Yarrow

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