Horbury, Wakefield, WF4
4.6/5, 61 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
77% lettings valuation accuracy
93% lettings fee satisfaction
Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days ... show more Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days a week at our Wakefield, Pontefract, Ossett and Horbury locations; call in, telephone or email us today.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Opening Hours
Address

Richard Kendall Estate Agent
4 Cluntergate
Horbury,Wakefield
West Yorkshire
WF4 5AG
01924 260022

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £81,000 £133,000
Lettings 77% 93% £425 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 1 25 2 5 0 5 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS SAGEagent
Latest Properties
Images & Videos

“Had nothing but trouble. These guys don’t an......”

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Oct 06,2019
Minithumbdown
By: 'Charlotte Ellis'
Oct 06,2019
0 people found
this helpful
Had nothing but trouble. These guys don’t answer the phone when they open at 11 on a Sunday it’s now 12:10 and been trying for the past hour. Rung regarding something else a month or two ago saying someone will ring me back. No one ...
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“It has been a smooth process from start to fi......”

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Jun 30,2019
Minithumbup
Wendy
By: 'James W Doherty'
Jun 30,2019
0 people found
this helpful
It has been a smooth process from start to finish from completion of application to moving in.Good support and assistance from Wendy Brown in the lettings team....
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By: Kirsty
Jun 30, 2019
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Thank you so much for your 5 star review of our rental department, in particular Wendy. ...

“Had an excellent service from start to finish......”

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Jun 20,2019
Minithumbup
By: 'Colin Wardman'
Jun 20,2019
0 people found
this helpful
Had an excellent service from start to finish with Richard Kendall who as promised found a tenant for our property within a couple of weeks, would have no hesitation in recommending them especially Amy who kept us informed and who was very knowledgeable in finding ...
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“Excellent service...”

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Jun 07,2019
Minithumbup
Karen
Matthew
By: 'Ian'
Jun 07,2019
0 people found
this helpful
Matthew and his team did an excellent job over the 4 years we rented out the property. They dealt with issues and at times difficult tenants in a very professional manner and always responded to our queries promptly....
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Comment on agent fees
Reasonable fees
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By: Kirsty
Jun 10, 2019
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Thank you Ian for leaving a review of the Horbury office of Richard Kendall Estate Agent ...

“Very professional...”

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May 28,2019
Minithumbup
By: 'Sillmum'
May 28,2019
0 people found
this helpful
Gave a great service - kept me up to date at every stage, and provided a sounding board for decisions. Very thoughtful and helpful. Manages to balance consideration for tenants and landlords...
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Comment on agent fees
You may get cheaper but would they be as good
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 31, 2019
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Thank you for taking the time out to leave a review for our lettings department at Horbury, we really do appreciate it. We are so pleased you have received great service. ...

“Very professional & friendly...”

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May 14,2019
Minithumbup
By: 'Very Professional & Friendly'
May 14,2019
0 people found
this helpful
We had a great experience renting our first property with Amy's help. Everything ran smoothly and on time and she took the time to explain everything properly for us. Couldn't have made it easier for us....
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Comment on agent fees
The fees were a little high but as I said the process ran very smoothly and so couldn’t ask for more.
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 14, 2019
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Thank you for leaving a lovely review for Amy in our Lettings Department at Horbury. We so glad that you had a great experience renting your first property. ...

“Wendy brown was my leasing agent and was very courtious, ......”

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Apr 25,2019
Minithumbup
Carol
By: 'Lettings'
Apr 25,2019
0 people found
this helpful
Wendy brown was my leasing agent and was very courtious, efficient and professional in every step of the process. Thank you...
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By: Richard Kendall Estate Agent
May 07, 2019
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Thank you for taking the time out to leave your comments, it really is appreciated. ...

“Amazing!...”

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Apr 03,2019
Minithumbup
By: 'Sophie and Conor'
Apr 03,2019
0 people found
this helpful
Joanne and Amanda were so helpful and made a stressful time of buying our first home much less stressful. Even after our offer had been accepted and we were waiting on things from the solicitors they would ring up and make sure everything was going ...
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By: Richard Kendall Estate Agent
Apr 04, 2019
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Thank you so much for your lovely review of Amanda and Joanne at our Wakefield office of Richard Kendall Estate Agent. We wish you all the best in your first home! ...

“Great service...”

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Mar 14,2019
Minithumbup
By: 'Dan W'
Mar 14,2019
0 people found
this helpful
Amy has a consultative approach when working with you. She is thorough, knows the market and contactable. I highly recommend Richard Kendall's and letting through them, as well as asking your property to be assigned to Amy's care....
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Comment on agent fees
Fair Market value fees
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 15, 2019
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Thank you for taking the time out to recommend our lettings department in Horbury. We are so pleased you have been happy with the service and commitment from Amy and look forward to dealing with you again in the future. ...

“Brilliant...”

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Mar 08,2019
Minithumbup
By: 'PPL'
Mar 08,2019
1 people found
this helpful
We are extremely happy with the commitment of service we received from Richard Kendall and especially the professionalism of Amy. Thank you so much. We totally recommend them to anyone anytime....
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Comment on agent fees
As we are landlords, with the rising costs of a Buy To Let business, the fees could be less.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 08, 2019
View all comments (1)
Thank you for taking the time out to recommend our lettings department in Horbury. We are so pleased you have been happy with the service and commitment from Amy and look forward to dealing with you again. ...

“Highly Professional Service...”

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Mar 02,2019
Minithumbdown
By: 'Dan Maltby - Sunnyhill Properties'
Mar 02,2019
2 people found
this helpful
I used Richard Kendall's recently to find tenants and manage my three recently converted flats in Ossett. Following a rent evaluation I was introduced to Amy Esberger as my point of contact. Amy was highly professional in all areas of her work keeping me informed ...
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By: Richard Kendall Estate Agent
Mar 02, 2019
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Thank you for much for taking the time out to leave your lovely comments regarding Amy at our Rental Department in Horbury. We are so pleased you have been happy with the service received and look forward to working with you again in the future. ...

“House Sale...”

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Jan 24,2019
Minithumbup
Amanda
Joanne
By: 'Ross'
Jan 24,2019
1 people found
this helpful
Efficient, great communication and advice from the first valuation. Highly recommend Amanda and Joanne very friendly and trustworthy. Would use again....
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Comment on agent fees
Good. cheaper than most others
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“Such good service...”

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Jan 14,2019
Minithumbup
By: 'Carol Green'
Jan 14,2019
1 people found
this helpful
Jess sorted out my tenancy really quickly and smoothly. She kept me up to date throughout. She was so helpful and a really lovely person. Made the whole procedure so easy....
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Comment on agent fees
Good
Was this helpful? Yes

“Purchase...”

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Dec 20,2018
Minithumbup
Joanne
Amanda
By: 'James'
Dec 20,2018
0 people found
this helpful
Pleasure to work with. Proactive and always happy to help. Will happily use again if the opportunity arrises. Many Thanks,...
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“Incredibly Professional and Helpful...”

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Nov 16,2018
Minithumbup
By: 'DGW'
Nov 16,2018
0 people found
this helpful
My circumstances were not quite standard but this did not create a problem. As I did not live locally it was arranged for me to sign the paperwork when I was in the area and this was easily organised. I was kept well informed throughout ...
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Comment on agent fees
I felt that fees were very reasonable. There were no “extra” charges for services ie. inventory unlike some other agents.
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“Quality service...”

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Nov 08,2018
Minithumbup
Amanda
Joanne
By: 'Calum'
Nov 08,2018
0 people found
this helpful
I've recently bought my first house, and felt in safe hands throughout the process with Richard Kendall and these two staff members in particular. Buying my first house was a massive commitment and I'll be honest I didn't really a clue what I needed to ...
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Comment on agent fees
Yeah no complaints, fairly priced.
Was this helpful? Yes

“From a buyers perspective...”

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Oct 14,2018
Minithumbup
Joanne
Amanda
By: 'Louise Norris'
Oct 14,2018
0 people found
this helpful
As a buyer Richard Kendall were very supportive. The house was not up for viewings initially but the contacted me as soon as it was. At the first viewing they were informative and helped me feel relaxed when I was looking around the house.They ...
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“Friendly with the professional touch....”

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Sep 13,2018
Minithumbup
By: 'T&J'
Sep 13,2018
0 people found
this helpful
From start to finish, both my partner and I were treated in a warm and professional manner. Amy answered all our questions and advised on other areas we had not thought off. We were given cost break downs from day one so there was no ...
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Comment on agent fees
Nothing to much trouble.
Was this helpful? Yes

“24 Ashmore drive...”

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Sep 10,2018
Minithumbup
By: 'Phil Robinson'
Sep 10,2018
0 people found
this helpful
This is the first time I have used Richard Kendall and I found the experience a pleasant one. Amy Yarrow made the process easy from start to finish over the phone and in person, She definitely give this let a personal touch as she understood ...
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Comment on agent fees
There is always someone that wants paying :)
Was this helpful? Yes

“2 Ashleigh Gardens...”

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Jul 26,2018
Minithumbup
By: 'Theresa kemp'
Jul 26,2018
0 people found
this helpful
The service has been exerlant all down to Amy who has been brilliant with everything.we are loving the Property. Thank you. X Theresa & Philip....
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“Belfry Court...”

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Jun 13,2018
Minithumbup
By: 'Chris Wright'
Jun 13,2018
0 people found
this helpful
Amy was helpful to the last and would definitely recommend her and the estate agent to any person who wishes to let a property. Excellent service from the get go. Just sorry it has taken me so long to write this review! Cheers Amy!...
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“Straight Forward - as it should be...”

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Jun 11,2018
Minithumbup
By: 'DW'
Jun 11,2018
0 people found
this helpful
Amy handled the letting of the property from start to finish. I found her to be friendly, approachable, efficient and informative. Nothing was too much trouble and she made sure I was aware what was happening at each stage of the process. Seamless and problem ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Excellent...”

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Jun 06,2018
Minithumbup
By: 'Richard Arckless'
Jun 06,2018
1 people found
this helpful
Overall service from Amy was fantastic! She was very friendly, answered any questions we had promptly and made the whole process seem effortless. Would definitely recommend her and the business!...
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Comment on agent fees
Good
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“Property hunt...”

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May 23,2018
Minithumbup
By: 'Matt'
May 23,2018
0 people found
this helpful
The branch were brilliant, helping us locate a property in a short amount of time, sorting the paperwork and appointments as quickly as possible. Offered alternatives when we missed out on our first choice. Consistent updates on progress. Couldn't fault anyone or anything about moving ...
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“Excellent Service...”

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May 18,2018
Minithumbup
Matthew
Karen
By: 'Mike S'
May 18,2018
0 people found
this helpful
As Landlords, we have property throughout West Yorkshire and I can categorically say that Kendalls stand out as the best we have used. They are efficient, cost-effective and reliable, looking after the tenant and the landlord in an equal and appropriate measure. I wish they ...
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Comment on agent fees
Very competitive, providing a good reliable service
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“Excellent Service...”

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Apr 30,2018
Minithumbup
Sallie
By: 'Steven Smith'
Apr 30,2018
0 people found
this helpful
Sallie always provides an excellent customer service experience, to the landlords and tenants she deals with. From a tenant point of view, she keeps me informed, so I don't have to chase for information. This makes my life much easier....
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Comment on agent fees
n/a fro me as I'm a tenant, though it would be nice as a tenant to have the initial fees reduced. This is not a decision Sallie can take,
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“Good advice and honesty...”

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Mar 31,2018
Minithumbup
Karen
Matthew
By: 'Landlord'
Mar 31,2018
0 people found
this helpful
Karen always kept me updated during finding a tenant and co tracking so I had all the facts to make choices. Matthew gave good advice and help negotiations through a tenancy ending and resolving outstanding issues. Would recommend working with either....
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“Would recommend Richard Kendall without hesitation...”

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Mar 24,2018
Minithumbup
Matthew
Sallie
By: 'Georgian at Wakefield'
Mar 24,2018
0 people found
this helpful
We have properties in several areas of Yorkshire and are therefore in a good position to compare agents. Richard Kendall are by far the best; their attention to detail is excellent, they communicate well with each other and they keep abreast of the constantly changing ...
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Comment on agent fees
Fees are reasonable and include services that other agents charge as
Was this helpful? Yes

“Landlords Review...”

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Mar 22,2018
Minithumbup
Matthew
By: 'Tony'
Mar 22,2018
0 people found
this helpful
I have used Matthew at Richard Kendall to let my properties for several years. He is always helpful and willing to go the extra mile to make the process as easy as possible. The whole team are personable and professional, I would recommend them to ...
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Comment on agent fees
There fees are very clear with no hidden extras
Was this helpful? Yes

“Lettings Team...”

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Mar 22,2018
Minithumbup
By: 'Michael Tunstall'
Mar 22,2018
0 people found
this helpful
I have used the Lettings Team at Horbury for many years to look after my properties. They have always provided good service but I would like to say how they have recently gone "above and beyond" to rectify a particularly poor situation where a tenant ...
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Comment on agent fees
Competitive
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No image available Wendy
(10)
No image available Matthew
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No image available Karen
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No image available Sallie
(2)
No image available Carol
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No image available Jenna
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picture is hidden Ella Murgatroyd
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Tenant Fees

Pending

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 03/06/2019, 3:06 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
46 Carlton Street
Castleford
WF10 1BA

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymarkwebsite to download a complaint form.
Propertymark investigates complaints
against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 10:41 AM 29/04/2019 by allAgents

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Richard Kendall Estate Agent

Branch - Horbury, Wakefield, WF4