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    Katie
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    Richard Foster
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    Andrea
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    Rachael Howson
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    Rebecca Duff
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    Laura Ellis
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    Francesca Nelson
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    Catherine Garvey
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    Emma Taylor
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    Suzanne Lamb
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    Mia Bradley
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Reeds Rains

Reeds Rains House, Brookfield Business Park, Brookfield Road Cheadle
Cheshire
SK8 2PN

0844 499 8185

Nov 09,2016
Minithumbdown
By:
Nov 09,2016
0 people found
this helpful
I am appalled with the service received from Laura Ellis. You say your calls are recorded - check them then. Without basic essentials for weeks because she cant be bothered to do job properly....
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Nov 06,2015
Minithumbup
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Nov 06,2015
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To whom it may concern, May name is Ellie and I am a tenant at Flat 19, 265 Palatine Road, Northenden, M22 4ET. We recently had a few problems with our washing machine. Katie Ruth in the maintenance team helped us solve the problem. Every time I called the office she was patient,calm, polite and more than pleasant. She dealt with our queries as soon as possible and kept us up to date with the progress of the matter. I hope reeds rains maintains a high level of customer service with staff ...
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Aug 26,2015
Minithumbdown
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Aug 26,2015
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I have only recently been assisted by Suzanne Lamb and Mia Bradley and they have been efficient and helpful. However my experience with Reeds Rains over the years has been very poor indeed. I have complained on numerous occasions but nothing changes. You keep changing my account manager without any notification. I only find out when I have to chase unanswered emails and then I am told that my account manager has moved on and I should contact someone else. Why should I have to do the chasing? ...
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What agent could do to change your mind?
See above.
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Aug 21,2015
Minithumbup
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Aug 21,2015
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I had some damage to my property after the tenants moved out and I need to claim some of the security deposit. Emma my agent advised me on the process and kept me up to date. The thought of starting the claim was very daunting, but was made very easy by Emma. She was extremely helpful and was always very prompt returning my emails. I would defiantly recommend 5*....
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Jul 15,2015
Minithumbup
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Jul 15,2015
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Ms Garvey has kept me thoroughly informed about my property. When a problem arose regarding our gas safety certificate, she emailed regularly and arranged a gas boiler service and quotes from local contractors. She has consulted me about my wishes and been flexible and proactive with arrangements she has made. Ms Garvey obviously takes her role and responsibilities very seriously and it is very reassuring to have such good support from our agents....
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Jul 15,2015
Minithumbup
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Jul 15,2015
0 people found
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I receive regular emails updating me on what is needed to maintain the compliance of the apartment for letting purposes. These are always received in a timely fashion and are dealt with promptly. The service is very efficient....
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Jul 06,2015
Minithumbup
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Jul 06,2015
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We have been dealing with Reed Rains for a number of years, specifically with Ms. Terri Holt, she has always been very helpful and attentive with all matters concerning the property and I would not hesitate in recommending her services to anyone....
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Jul 03,2015
Minithumbup
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Jul 03,2015
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Since Francesca Nelson has been my contact at Reeds Rains, I have been very pleased with the ease of communication, the speed with which issues are addressed and the determined and persistent follow-up....
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Jun 15,2015
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Jun 15,2015
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I was very happy with the service Katie provided today - it was a difficult, potential stressful situation that needed to be resolved within the day and she did everything possible and helped me to get it resolved with time to spare. It's a huge relief - particularly arranging a call between myself and the landlady to assuage my fears. Thank you very much!...
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Jun 05,2015
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Jun 05,2015
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Rebecca has acted swiftly and professionally when there have been any problems with our proprerty. Most recently the washing machine needed attention and within 24 hrs she had arranged for a valuation and informed is of the costs. The washing machine was replaced and a problem with an extractor fan was sorted in under a week!...
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Jun 04,2015
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Jun 04,2015
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Rebecca has dealt with my query as promptly as she could. She has finally managed to collect overdue rent from the tenant and hopefully she will collect the final two months rent without any unneccessary delay....
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Comment on agent fees
Lower rates are offered by local Estate Agents.
Was this helpful? Yes
May 08,2015
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May 08,2015
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On several occasions situations/problems have arisen with the property or the tenants that has needed solving. On each occasion Andrea has responded quickly to fully resolve the the issue in a friendly and professional way always providing me with feedback. EG Re-signing contracts, arranged an engineer to repair the heating within a day, when it failed, to arranging for the gardener to visit. Any delay is caused by the tenants who are Polish and do not speak English apart from their daughter...
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Comment on agent fees
High, could be a lower.
Was this helpful? Yes
Apr 30,2015
Minithumbup
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Apr 30,2015
0 people found
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We have dealt with various people in the maintenance department, and it has to be said the service was awful. No one chased things up or kept us informed when there were issues with the house and 8 months down the line, we were still waiting for Reeds Rains to organise contractors to do the work. Within a couple of weeks of Katy taking over as our agent, contractors had visited the property, quoted and done some of the work needed. Katy was very efficient but above all, kept us fully up to date ...
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Apr 30,2015
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Apr 30,2015
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We are first time landlords , and have found Layna very pleasant and efficient to deal with. Our property is some distance from where we live and the management of it would have been much more difficult without Layna's help....
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Apr 29,2015
Minithumbup
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Apr 29,2015
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My wife and I had a couple of issues with the property when we first moved in, but with the help of emma Taylor and katie - Ruth staniac at the Cheadle office everything is now resolved, both.very helpful and kept in regular contact....
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Apr 28,2015
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Apr 28,2015
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Andrea has been extremely helpful in every aspect of my managed property. I had tried to market and manage my first rental myself, but it proved to be a real mine field of issues. Once I had registered with reeds rains, my issues disappeared overnight, and I am confident that my investment is being looked after....
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Was this helpful? Yes
Apr 27,2015
Minithumbup
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Apr 27,2015
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Firstly I would like to state the reason I have rated good, was intially up until February 2015, I had a terrible service from Richard Foster- often he failed to reply to emails, telephone always went to answerphone- and I also found out today that I had received some important documents which I have been looking for that were received by my tenants- and who had notified Richard to make him aware that they had post for the previous tenant, so it would have been courteous to let us know. Please n...
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Comment on agent fees
Intially I felt I did the fully management part and found it very stressful- from March 2014- Feb 2015 prior to Rachael feel I should have paid less, as I had to speak to contractors etc as Richard was very disorganised. In fact I feel it would not have been 'fully managed' during this time, so should have been less. A lot of stress for a first time landlord- which if I had someone efficient intially would have helped. With Rachael- excellent value for money- happy to pay that fee.
Was this helpful? Yes
Apr 27,2015
Minithumbup
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Apr 27,2015
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Generally speaking, when I deal with Reeds Rains, I feel the customer care is no more than adequate. More often than not, It is left to me(the landlord) having to chase up the staff for updates on various issues. Since Jenny Rayner has been working with Reeds Rains, it is like a breath of fresh air. Perhaps the training has changed but I suggest that she has a natural attribute in getting to the bottom of the problem and sorting things out. Until recently, I have Frequently been left in Limb...
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Comment on agent fees
The amount of start up fees are colossal. Each 6 month contract negates the first months rental income. each new contract has a check in fee and a check out fee of ‚£100 each time - ridiculous.
Was this helpful? Yes
Apr 23,2015
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Apr 23,2015
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jenny has been a dream to deal with . she is very polite on the phone and keeps you well up to speed with all situations via email . its so pleasing to find someone so keen and helpful in these modern times where we usually have to deal with people who dont bother to care . im almost looking forward to having another problem with the house so i can deal with her . please pat her on the back for me...
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Was this helpful? Yes
Apr 23,2015
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Apr 23,2015
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I found Jenny to be thorough & prompt in dealing with my request concerning my renewal of my lease with liasing with the landlord & forwarding documentation... ..I particularly liked her friendly approach in my email correspondence whilst still maintaining a professional manner....she made it a pleasurable experience!!!...
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Comment on agent fees
Feel the fees are too high for renewing tenancies for the tennant when fees are also paid by the landlord.
Was this helpful? Yes
Apr 21,2015
Minithumbup
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Apr 21,2015
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I have always found Andrea to be very helpful in dealing with any queries that arise. She has a professional approach and quickly responds to any e-mails or phone calls....
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Apr 17,2015
Minithumbup
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Apr 17,2015
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Rachael has been so helpful from day one of dealing with her. Having been previously unhappy with the service from Reeds Rains, she has been a breath of fresh air. I have faith that she will support me in any way she can with my millions of questions. In times of austerity and a very competitive market, with other agents offering strong deals, it was only Rachael's way of dealing with me that kept me with Reeds Rains. I look forward to building a strong relationship with Rachael and the co...
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Was this helpful? Yes
Apr 17,2015
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Apr 17,2015
0 people found
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Julie has been my Relationship Manager/point of contact since I accepted the Fully Let Managed Service from Reeds Rains. Julie has been outstanding in providing help/assistance in resolving problems and/or queries that I have had. One incident where I needed a plumber to urgently attend the property, Julie was able to efficiently resolve the situation, the work was cheaper than i had envisaged and she kept me and the tenant informed every step of the way. Julie is a credit to Reeds Rains....
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Was this helpful? Yes
Apr 13,2015
Minithumbup
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Apr 13,2015
0 people found
this helpful
Jenny Rayner has been very polite and courteous in my communications with her. She has responded to my queries very promptly, answering my questions (no matter how mundane) in a clear, patient, and helpful manner. This has made my experience of using Reeds Rains Property Management Services convenient and stress-free....
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Comment on agent fees
Very good value for money, especially considering the high quality of service provided.
Was this helpful? Yes
Apr 13,2015
Minithumbup
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Apr 13,2015
0 people found
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Since taking over as my handler the communication has been great and all problems (with the property) have been dealt with and resolved swiftly and efficiently by Julie....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
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Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 5 1 0 0 0 0 3 0
Katie  - upload your photo Katie
5 reviews

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Richard Foster - upload your photo Richard Foster
1 reviews

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Andrea  - upload your photo Andrea
2 reviews

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Rachael Howson - upload your photo Rachael Howson
2 reviews

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Rebecca Duff - upload your photo Rebecca Duff
1 reviews

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Laura Ellis - upload your photo Laura Ellis
1 reviews

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Francesca Nelson - upload your photo Francesca Nelson
1 reviews

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Catherine Garvey - upload your photo Catherine Garvey
1 reviews

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Emma Taylor - upload your photo Emma Taylor
1 reviews

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Suzanne Lamb - upload your photo Suzanne Lamb
1 reviews

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Mia Bradley - upload your photo Mia Bradley
1 reviews

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