• claim your profile
    Ruth Hurst
  • claim your profile
    Julie Sumner
  • claim your profile
    stephanie stuart
  • claim your profile
    Carolyn Pearson
  • claim your profile
    Vicky McDonnell
  • upload your photo
    Louise Wrack
  • claim your profile
    Frankie westerman
Reeds Rains offers everything for the potential Landlord , Tenant ,Vendor or buyer. From selling or letting your home to buying or renting we have mortgage advisors to Reeds Rains Legal service. We cover everything that you need.
Reeds Rains

24 Beastfair Pontefract
West Yorkshire
WF8 1AW

01977 701891

Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
I am currently purchasing a property through Reeds Rains. The first member of staff I spoke to on the telephone was Stephanie and she was so helpful. She arranged to meet me at the property the next day and when we got there she had all the lights on and doors of each room open. She welcomed us inside and answered all our questions professionally. Her follow up service has been excellent. A warm, friendly young lady ....
read full review
Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
We were guided through the buying process of our new home by Frankie who was very professional in all aspects of the move. She kept us up to date with regular telephone calls and messages ....
read full review
Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
After some deliberation I selected Reeds Rain to conduct our house sale and this decision was the correct one on all fronts from beginning to the end. All staff at the branch were helpful in particular Frankie Westerman was outstanding. I can honestly say without Frankie the sale would not have taken place as this was a difficult sale from all aspects. Her professional and personal approach was significant in the whole process and I thank her in particular and the other staff generally for there...
read full review
Comment on agent fees
Good though still awaiting refund from Head Office
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Of all the letting agents that I had communicated with or dealt with whilst looking for a property, Louise and Julie were far and above the most professional, honest and friendliest people that we came into contact with. They kept us updated at every stage, went out of their way to answer queries and really gave us great service....
read full review
Comment on agent fees
Very Good
Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
The Pontefract dealt with a very sensitive sale for us in the best possible way. I found all the staff extremely polite, friendly, helpful and professional at all times and they came up with a buyer. It was a pleasure to deal with them. I would definitely use RR again...
read full review
Comment on agent fees
as always fees could be better but they are not the worst.
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Top Class service from start to finish!, Victoria McDonnell was very very helpful and always on hand if and when we needed her, no hesitation in recommending Vicky or Reed Rains to anyone...
read full review
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
1 people found
this helpful
Only really spoke on the phone but i felt vicky went above and beyond to help me out as my circumstances and situation meant I was difficult to be contacted...
read full review
Was this helpful? Yes
Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
Louise has for the second time now assisted us in a smooth and successful move into our rented property Sharron Wedgwood...
read full review
Was this helpful? Yes
Dec 12,2015
Minithumbdown
By:
Dec 12,2015
1 people found
this helpful
Terrible experience from beginning to finish. they are always taking side of landlord. All tenants be aware. After 6 years they did not want to return me £100 bond as landlord requested 2 doors to be replaced. I offered repair he refused, so they took his side. There were some small holes after hangers fitted (inside bedrooms). Repairs - forget about any of them. Leaking tap 9 months to repair - landlord was not answering their phone calls. Also they are never telling all truth before sign...
read full review
What agent could do to change your mind?
Fee to be paid every 12 months, regardless of lenght of occupation. We lived 6 in house and had to sign contract every year.
Comment on agent fees
Fee to be paid every 12 months, regardless of lenght of occupation. We lived 6 in house and had to sign contract every year.
Was this helpful? Yes
Dec 12,2015
Minithumbdown
By:
Dec 12,2015
0 people found
this helpful
It took over a year for our property to be sold. The agents did not appear to be very pro-active in trying to sell the property. Weeks could go by without hearing from them and more often than not we had to chase them up to ask how things were going. When we did phone, the phone frequently rang on and on without being answered and was finally picked up by their call centre in Milton Keynes who took a message to pass on to the Pontefract office. We thought this gave an unprofessional impressi...
read full review
Was this helpful? Yes
Dec 11,2015
Minithumbup
By:
Dec 11,2015
0 people found
this helpful
Louise was very professional & extremely helpful & always got straight back to me with any questions I had. I'm very happy with hers & Julies help & advise...
read full review
Comment on agent fees
I think ‚£180 is very steep for a few checks but accept that is what needs to be done. I am not at all happy about the ‚£120 fees to renew my 6 month tenancy or to leave it
Was this helpful? Yes
Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
We are the first time buyers of the property and Fiona Edwards was dealing with it.She is a very positive and supportive person,friendly and smiling.Any problems or questions we had( there were lots from our side),Fiona responded quickly in a professional manner.She helped us a lot,contacted seller and solicitor and always rang us back with updates.We are very glad that Fiona helped us to sort out different problems and we got our house keys this afternoon!!! Thank u for your cooperation. xx...
read full review
Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Louise was very pleasant and very helpful, she made us feel very welcome and has lovely phone manners. Definitely would deal with her again....
read full review
Was this helpful? Yes
Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
this helpful
Vicky Mcdonnell dealt with my sale. She was friendly, polite and efficient. Always dealt with issues and got back to me when she said she would. I believe she is fairly new to the branch and must say she is an assett....
read full review
Was this helpful? Yes
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
this helpful
very quick and polite service from evaluation to the close of sale, supported me through a couple of hiccups with the buyer I would definitely use again...
read full review
Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
Fiona was always very professional and very helpful. She always got any information I needed and was always courteous. She was very enthusiastic and showed a real interest in trying to get the sale sorted for me. She did an excellent job....
read full review
Was this helpful? Yes
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
The care and attention paid to us from the point of valuation by Carolyn to Vicky liaising with us for viewing, feedback and keeping us informed have made the selling of our property such a positive experience. At all times we have been dealt with with an efficient, professional yet friendly manner paying consistent attention to detail and no matter who we spoke with at the branch the standard of customer service always remained exceptional. Carolyn and Vicky were our first point of contact ...
read full review
Comment on agent fees
Competitive rates not the most cheapest but not the most expensive. Completely happy - as the saying goes "you get what you pay for". In our experience this was worth it from start to finish.
Was this helpful? Yes
Sep 04,2015
Minithumbup
By:
Sep 04,2015
0 people found
this helpful
Generally, the service provided was prompt and efficient, though we did have a couple of issues with the brochure photographs and plan - these problems were sorted out quickly and to our satisfaction. In addition, the front-of-house desk was manned efficiently, politely and in a friendly manner, particularly by a young lady called Fiona Edwards....
read full review
Was this helpful? Yes
Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
this helpful
The service provided by Fiona Edwards and the rest of the Reeds Rains team at Pontefract was first class. They were informative, knowledgeable, attentive and very professional. The viewings they generated for our property was outstanding and we had a sale within one week. We would definitely use them again and recommend them to any potential seller....
read full review
Was this helpful? Yes
Jul 30,2015
Minithumbup
By:
Jul 30,2015
0 people found
this helpful
We chose Reeds Rains because of the professional presentation on valuation, despite the fact that they were more expensive. Upon selection, they recommended using Switalskis for the conveyancing, at a reasonable price.It took a year to fimd a buyer, and we had to drop the price by about 8%. I thought that they could have been more pro active in trying to hold onto one or two interested parties, but it is difficult to judge as we were selling from a remote location, being based 150 miles from Pon...
read full review
Comment on agent fees
We saw 3 agents One valued the house at ‚£225,000 and fees of 1%. One valued it at ‚£250k and wanted 1.25% We didn't use them because we could never get through to them on the phone. Reeds Rains wanted 1.5%. So they got an extra ‚£8,300 for us at an extra cost of 0.5%, but it took a year to do it. We could afford to wait.
Was this helpful? Yes
Jul 23,2015
Minithumbup
By:
Jul 23,2015
0 people found
this helpful
During a slow sales cycle, Maggie and Fiona kept us regularly updated with viewings, searches and feedback. When a discrepancy over fee was identified staff arranged an appropriate solution that was honored at point of contract completion. Would use their service again should there be a need....
read full review
Was this helpful? Yes
Jun 21,2015
Minithumbup
By:
Jun 21,2015
0 people found
this helpful
Fiona kept me up to date and sorted everything for me eg phoning solicitors and dealing with the seller thanks...
read full review
Was this helpful? Yes
Jun 19,2015
Minithumbup
By:
Jun 19,2015
0 people found
this helpful
Fiona has gone the extra mile selling the property as it has been a difficult and protracted sale which should have been quick, but due to buyer applying for a bridging loan the sale was a lot longer than usual and Fiona put in a lot of work and kept me informed of the progress....
read full review
Was this helpful? Yes
Jun 02,2015
Minithumbup
By:
Jun 02,2015
0 people found
this helpful
Staffs at this branch (Maggie Wysocka and Fiona Edwards ) are really helpful and dedicated. They put loads of effort to liaise with different parties and chase up results for me. it has been great pleasure to receive kind help from both of them. I do appreciate their contribution towards my case....
read full review
Was this helpful? Yes
May 25,2015
Minithumbup
By:
May 25,2015
0 people found
this helpful
Fiona was always very pleasant and friendly with setting up times for us to view the property and contacting solicitors....
read full review
Comment on agent fees
I was very pleased with all the help that the Pontefract branch gave me especially Fiona. She was always pleasant and when I arrived early to collect the keys I was made welcome to sit and wait.
Was this helpful? Yes
May 10,2015
Minithumbup
By:
May 10,2015
1 people found
this helpful
The staff at Pontefract were really helpful both in looking for a new house and finding new properties. They were very friendly and polite and could not do enough for us. I wish we could of sold our property with them as our estate agents Park Row are terrible. PR have not tried to help sell the house and only advertised on the net and in office. Many thanks to the staff at Pontefrct...
read full review
Was this helpful? Yes
May 06,2015
Minithumbup
By:
May 06,2015
0 people found
this helpful
We both found the staff at Pontefract branch, and in particular Julie to be very helpful, supportive and efficient. Regards, Gill & Frank...
read full review
Comment on agent fees
We considered the fees to be acceptable, apart from the termination fee, which is something of an unfair penalty.
Was this helpful? Yes
Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
Julie Summer dealt with the process of my tenancy acceptance. Due to problems my end with the ignorance from my employer/wages the process was taking a lot longer than anticipated causing some stress however Julie continuously kept in contact with reassurance. She was very supportive and so helpful. It's clear how hard Julie worked and how very dedicated she is in her job. We truly are so thankful to Reeds Rains and personally to Julie Summer herself....
read full review
Comment on agent fees
Was generally satisfied. I was expecting to pay more so it came as a pleasant surprise.
Was this helpful? Yes
Apr 23,2015
Minithumbup
By:
Apr 23,2015
0 people found
this helpful
We received excellent customer service from Julie throughout our application for the property above. She was extremely helpful and always at hand whenever we needed her. Even when we had moved into the property and had slight problems she has been there and very vigilant in sorting out any problems that we have had. If anyone is looking to rent a property and wanting to feel welcome and re assured then I would definately recommend Julie to be their first point of call. Thanks again! :)...
read full review
Was this helpful? Yes
Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
Julie helped by going through every stage of the process in an easily understood and relaxed friendly and informed manner. She made the whole process easier for me and understood my requirements. I would have no hesitation in recommending her and all staff at the pontefract branch...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,725
  • Max: £900,000

Letting
  • Min: £0
  • Max: £81,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 8 1 15 1 21 0 1 0
Ruth Hurst - upload your photo Ruth Hurst
2 reviews

About Ruth No description set View full profile
Julie Sumner - upload your photo Julie Sumner
9 reviews

About Julie No description set View full profile
stephanie stuart - upload your photo stephanie stuart
5 reviews

About stephanie No description set View full profile
Carolyn Pearson - upload your photo Carolyn Pearson
1 reviews

About Carolyn No description set View full profile
Vicky McDonnell - upload your photo Vicky McDonnell
4 reviews

About Vicky No description set View full profile
Louise Wrack - no image available Louise Wrack
Lettings Coordinator
4 reviews

About Louise No description set View full profile
Frankie westerman - upload your photo Frankie westerman
1 reviews

About Frankie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 11:32 AM 29/06/2015 by Emma Bevan

Complaints Procedure

No procedure set.
Last updated at 11:32 AM 29/06/2015 by Emma Bevan

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.