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    Jill Pattinson
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    Brad
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    Rachel Clarke
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    Hollie
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    Cairn Morrison
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    Katy
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    Rachael
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    Danni
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    Danni
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    Danni Dickinson
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    Scott Yule
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Reeds Rains

88 Queen Street Morley
West Yorkshire
LS27 9EB

01132520181

Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Great friendly professional service from Scott, made the whole process seem easy. I will definitely be searching him out for my next mortgage advice.well done & thanks agin Scott....
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Comment on agent fees
Good
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Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
Danni was instrumental in ensuring the sale went through on the house we had our hearts set on. Throughout a sale that took much longer than anticipated due to no fault of Reeds Rains, Danni's communication and patience were key in keeping things moving along as quickly as possible. We've now been in our new home since the end of September and would like to thank Danni again for her hard work and assistance in ensuring everything went through. Thank you!...
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Comment on agent fees
In line with most other agents.
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
We would like to say a massive thank you to Danni Dickinson, she was a massive help to us when we were in the process of buying house. She is very friendly, helpful and always had an answers on all our questions. Brilliant customer service, i wish all agents was like her. Without her the process wouldn't be as smooth and fast. Thank you very much Danni it was an absolute pleasure to deal with you!!!...
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Oct 08,2016
Minithumbup
By:
Oct 08,2016
0 people found
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I would like to thank danni for giving me and my family the opportunity to buy the house as it was sold and them came back on the market and danni called and gave me a chance to purchase this house which we as a growing family really needed. Thank you very much we really appreciate your help....
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Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
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Rachael, thank you so....much for your kindness, tolerance, patience, hard work, humour and professional approach in selling my flat...you have been a star. Nothing was ever too much bother and you always carried through on what had been agreed, so thank you. I have to thank all of the members of staff at Reid rains, including lettings staff as they are all welcoming, friendly and approachable and again nothing is too much bother. This and more reasons is why I have given this estate agents in...
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Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
We found Rachel to be kind ,attentive,efficient and above all if she said she would do something it happened!!!! Very many thanks Rachel for all your help during what is a stressful time.Maisy and Frank Dobby....
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Comment on agent fees
Quite Reasonable
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May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
I have recently sold my house using the Morley office of Reeds Rains and I cannot recommend them highly enough. I dealt with several people in the office and each one was professional, efficient and engendered optimism. They were extremely active in obtaining viewings and the whole deal was completed very rapidly and with seeming ease. As I was living at some distance from the property in question I was confident that the whole transaction was in safe hands....
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Comment on agent fees
They worked extremely hard and I think the fees were very fair.
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Mar 03,2016
Minithumbdown
By:
Mar 03,2016
1 people found
this helpful
I would never recommend Reeds Rains Morley branch to anyone!! we had the misfortune of dealing with this branch whilst buying our home in 2015. It was going well initially but the minute we got a valuers report through, thats when everything started to go wrong. Rudeness, incompetence, not returning calls, always having to chase them up, lies, and keeping information from us, the list goes on!! which has now led us to a financial issue. We did make an official complaint to the manager,then are...
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Nov 06,2015
Minithumbup
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Nov 06,2015
0 people found
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Micheal Sutcliffe went far, over and above what he was supposed to be doing and I would highly recommend Micheal....
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Jun 23,2015
Minithumbup
By:
Jun 23,2015
0 people found
this helpful
Thanks for getting this sale finished so quickly. There are a few reasons why I chose RR to market the property. As you managed to sell the property in two days, I think I chose well and the that you did well. I thought your valuation was realistic and that you didn't oversell your agency. Sunday opening is important; not all agents understand that You have an award winning branch at Morley; it gives confidence that the job will get done. Flexibility on commission; you responde...
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Jun 15,2015
Minithumbup
By:
Jun 15,2015
0 people found
this helpful
Very happy with the service Michael provided really helpful many thanks J Hunt...
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Jun 08,2015
Minithumbup
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Jun 08,2015
0 people found
this helpful
We wish to convey our sincere thanks to Morley Reeds Rains staff for the very professional, caring and courteous service we received with both the selling of our property and buying our new home. We would particularly like to thank Michael for his hard work in dealing with all the issues that arose throughout the process, they were dealt promptly and efficiently. From start to finish Reeds Reins provided an outstanding service and we would highly recommend them. Kind regards, Mr. and Mrs...
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May 20,2015
Minithumbup
By:
May 20,2015
0 people found
this helpful
As always, throughout the whole process of my Uncle's house sale, you have been extremely efficient. Every single phone call I made was answered extremely courteously, friendly and helpful. I knew that when I was told my message would be passed on or someone would get back to me that it would happen. I was not disappointed once. I would particularly like to thank Michael Sutcliffe. He may not remember our first telephone conversation but, as an ex estate agent, I did. He was fantastic. O...
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May 19,2015
Minithumbup
By:
May 19,2015
0 people found
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I would add that the service I received from Michael and Clare was overall a positive experience. Having had the house on the market with another agent for over 1 year without ever receiving a telephone call from the marketing agent, the experience from Reeds Rains was complete opposite and kept in regular contact with me even when the market was slow around the Christmas 2014 period. Michael and Clare were both exceptionally helpful when I asked for anything and one couldn't ask for more. In...
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Mar 25,2015
Minithumbup
By:
Mar 25,2015
1 people found
this helpful
Having been in a rented property through Reeds Rains for the past 6 months it is fair to say things haven't gone particularly smoothly. I have had major leaks, to white good repairs to issues with my contract. The one positive in all this though has been Jill. Her organisation, communication and honesty has been excellent in resolving these problematic issues and i would certainly recommend her for any maintenance and /or contractual issues. she will go to the en-nth degree to ensure a job...
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Comment on agent fees
Fees i don't think anyone will be happy with and Reeds Rains are no different. They are certainly on the higher side to competitors. Fees for renewal of contract seem absolutely ridiculous to me. i have been advised i will have to pay ‚£120 if i want to extend my contract. I cannot comprehend this given it is in the Landlords best interest to have a consistent and reliable tenant. Its claimed this is needed for contract amends which i find incredibly hard to believe. Also there will be no need to market the property which will save on advertising time/costs, plus the Landlord is guaranteed not to have a void period.
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Feb 05,2015
Minithumbdown
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Feb 05,2015
0 people found
this helpful
Never in my life have I received such bad customer service. I work in a role where customers are our priority and we don't charge the outrageous fees that Reeds Rains do! To charge that much I would expect top notch service, how wrong I was! Once they called us inform us of the progress of our application. No voice mail when the call was missed. We called back a minute or two later (we had been called to chase them up I'd say 6/7 the 2 days before to be told each time "someone will call y...
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What agent could do to change your mind?
Contact their customers as promised instead if the customer having to chase them. If the first suggestion isn\'t possible then reduce thir fees as no one should pay thone fees to be ignored.
Comment on agent fees
For the fees they charge I would expect an impeccable level of service but the staff have no idea how to talk to people let alone customers!
Was this helpful? Yes
By: crisf
Feb 10, 2015
View all comments (1)
Hi, I'm sorry you missed out on this property. Please understand that properties are let on a first-come-first-served basis, and are removed from the market when an application is submitted and approved by the Landlord. On some occasions, we are not able to get hold of a Landlord straight away, and so the property is advertised until the Landlord approves the application. During this time, it is possible for more than one application to be submitted, which, unfortunately will cause disappoi....
Dec 31,2014
Minithumbup
By:
Dec 31,2014
0 people found
this helpful
I was impressed with the service during the sale of our house. Michael was very helpful and efficient, he always kept me up to date, and acted great as the middle man between the buyer and myself. Thanks Tom...
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Dec 22,2014
Minithumbup
By:
Dec 22,2014
0 people found
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Pam Hirst was instrumental in my purchase, she showed me round and sold the property to me. Claire Ward was amazing she guilded me through the buying process and chased the solicitors up for me whom were very slow and incompletant, but she handled them well. Stephen Parker at Ossett branch was great he organsed my mortgage and was able to get me the perfect deal and sort out all the lenders requirements because of this new MMR stuff. Great performance all round. Lloyd...
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Dec 22,2014
Minithumbup
By:
Dec 22,2014
0 people found
this helpful
I found your team to be friendly and professional in all of my dealings. Enquiries and questions were responded to promptly and honestly. The service I received was excellent. Special mentions must go to Mike Storey for his help and assistance in supporting my mortgage application and Claire for her mediation with the vendor. Both were very personable, courteous and professional....
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Dec 22,2014
Minithumbup
By:
Dec 22,2014
0 people found
this helpful
The service provided by Reeds Rains was good. What made it even better was from Hollie. She went above and beyond the average 'sorry, but no' response we received from all other agents we had contact with when trying to find a rental property that would allow us to rent with our 2 dogs. Hollie was incredibly professional, and I believe that without her willingness to help and resourcefulness, my partner and I (along with our 2 dogs) would still be continuing our difficult property search. ...
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Dec 22,2014
Minithumbup
By:
Dec 22,2014
0 people found
this helpful
The Branch Manager, Cairn Morrison was very professional, patient, and helpful at explaining my options for marketing my property. I had very polite staff who felt with my queries, and a main contact person who was attentive to answer my questions.The sale was delayed for various reasons, which were out of Reeds Rains control, but my advisor acted very swiftly to keep me in the picture and keep the chain moving towards a date of completion. I was very impressed with her commitment and wo...
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Dec 22,2014
Minithumbup
By:
Dec 22,2014
0 people found
this helpful
May we say that overall we were very pleased with the service we received. Your advice on the pre sale visit was spot on and as you know, our house was sold on the first day!! During the process, all your staff we contacted and met were very supportive especially Pam, Michael with Clare being our main contact . THANKYOU. May we wish you all a very Happy Christmas and best wishes for 2015 Mike and Ann Cousins...
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Nov 27,2014
Minithumbup
By:
Nov 27,2014
0 people found
this helpful
Clare was helpful, chased the buyer and kept me updated The other staff were always courteous and helpful as always...
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Oct 28,2014
Minithumbup
By:
Oct 28,2014
0 people found
this helpful
I have found all the staff at Morley to be friendly and knowledgable. Claire in particular has dealt with all requests for information etc quickly and efficiently....
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Oct 28,2014
Minithumbup
By:
Oct 28,2014
0 people found
this helpful
Our house took some time to sell, through no fault of R.R. In that time, Brad, who, unsurprisingly, is now a manager, was outstanding in his customer communication skills and willingness to explain things. Subsequently, Claire, particularly, and Cairn were instrumental in seeing the job to completion, ably assisted by Pam on viewings. The only hiccups occurred when info. sometimes needed to be passed to the Morley office from Central Office (HQ) : it didn't always happen. Overall a very positive...
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Sep 22,2014
Minithumbup
By:
Sep 22,2014
1 people found
this helpful
Very efficient service. So much better than my previous experiences of dealing with my bank. Didn't have to do any chasing up as got regular updates throughout the process. Would definitely use in future....
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Sep 22,2014
Minithumbup
By:
Sep 22,2014
1 people found
this helpful
I had a few issues with the way my property had been marketed. Some of the description was wrong, words spelt incorrectly ,images not to a high standard. I had not had contact with the sales agent who I was appointed directly to market my house but Rachael Clark from reeds rains was a star. She spent a length of time on the phone to me , changing details and ensuring everything was marketed to my satisfaction. She was approachable with questions and very friendly , listening and dealing with my ...
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Aug 31,2014
Minithumbup
By:
Aug 31,2014
0 people found
this helpful
I was pleased with the speed and efficiency that everything got done as well as how smoothly the move went. There was a slight issue with regard to me sending the guarantor form back via email and it not being received but in the end I didn't need a guarantor so it didn't matter....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £89,950
  • Max: £173,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 3 0 11 0 9 1 3 1
Jill Pattinson - upload your photo Jill Pattinson
2 reviews

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Brad  - upload your photo Brad
1 reviews

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Rachel Clarke - upload your photo Rachel Clarke
2 reviews

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Hollie  - upload your photo Hollie
1 reviews

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Cairn Morrison - upload your photo Cairn Morrison
1 reviews

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Katy  - upload your photo Katy
1 reviews

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Rachael  - upload your photo Rachael
1 reviews

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Danni  - upload your photo Danni
1 reviews

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Danni  - upload your photo Danni
1 reviews

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Danni Dickinson - upload your photo Danni Dickinson
2 reviews

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Scott Yule - upload your photo Scott Yule
1 reviews

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