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    Terry Robinson
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    Terry Robinson
Reeds Rains

34/35 Denby Buildings Regent Grove Leamington Spa, Leamington Spa
Warwickshire
CV32 4NY

01926267148

Jun 21,2016
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By:
Jun 21,2016
0 people found
this helpful
If there was an option to give 0 stars I would. This is the least professional estate agency I have ever had the misfortune of having to deal with. When I was putting my house on the market, all of the estate agencies in Leamington gave the same warning, if you choose any other agency, we'll understand, just don't choose Reids Rains! Why didn't I listen? From start to finish they were a nightmare. Tried to hike up the agency fee to 2% without me knowing (luckily I read the small-print), were e...
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What agent could do to change your mind?
Terrible!! Highest fees in the area and the worst service.
Comment on agent fees
Terrible!! Highest fees in the area and the worst service.
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By: Nik Kyriacou
Jan 11, 2017
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Dear customer, thank you so much for your feedback. You will be glad to hear the member of staff you are refferring to Terry Robinson has not been an employee for this company for over 18 months. I apologise greatly for the poor experience you had with the old team. I can re-assure you that the company's philosophy of Integrity & Great Customer service is once again established and demonstrated through our new team. Over the past year since Terry's departure, our customers experience is now ....
Dec 05,2014
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By:
Dec 05,2014
3 people found
this helpful
A good initial service when negotiating, & the offer price was the same as the surveyors which helped. Then the agent blatantly lied to the people we bought from; - Telling them that the chain was shorter than it actually was. - Lying in emails that move dates and completion dates has been agreed (they were not). - Telling our vendors that we had booked a removal service (we hadn't even started looking!) - Encouraging our vendors that they were OK to exchange on a foreign property ...
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By: Nik Kyriacou
Jan 11, 2017
View all comments (2)
Dear customer, thank you so much for your feedback. I apologise greatly for the poor experience you had back in 2014. Since changing our team over 18 months ago I can re-assure you that the company's philosophy of Integrity & Great Customer service is once again established and demonstrated through our new team. Following these changes over the last 18 months, our customers experience is now 5* as demonstrated in reviews on Google. Once again I truly apologise for your poor experience. ....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £275,000

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