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    BECKY TODD
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    Ben Horth
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    Rebecca Todd
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    Steven Goforth
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    Claire Cleveland
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    Cheryl Clark
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    Stacey Moss
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Reeds Rains

508 Holderness Road Hull
Kingston upon Hull
HU9 3DS

01482535055

Sep 19,2016
Minithumbdown
By:
Sep 19,2016
0 people found
this helpful
When moving in the house was damp and dirty, despite being told it would be fixed. Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make repairs. On leaving reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was leased in. You will not get a straight answ...
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Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
I'm very happy with the service we received! Was moved in within a few weeks of applying! Thank you very much!...
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Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
All the staff at the holderness rd branch have been unavailingly courteous and helpful, although the girls have been my favourites. Stacey has always been pleasant and cheerful and has made a stressful time much easier.. Thank you all so much....
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Comment on agent fees
Not had the final bill yet so unable to comment.
Was this helpful? Yes
Jul 18,2016
Minithumbdown
By:
Jul 18,2016
0 people found
this helpful
Damp and mouldy. Frequent issues with mould in the property repeatedly ignored for over 6 months. Several possessions and pieces of furniture damaged due to mould and damp. Very mixed messages from several members of staff and no necessary repairs completed....
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Comment on agent fees
Similar to others in area.
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Very happy with the service provided by reeds rains especially ben who dealt with the renting of my property. Alway on top of things and helpful when needing assistance, would definately recommend and will be using again when required...
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May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
A massive thank you for all the help and support during the letting process, Ben at the holderness road branch was great. Couldn't have asked for better customer service. I would recommend reeds rains to all my family members and friends. Once again I would just like to say a massive thank you to all the staff especially ben for all his hard work and efforts....
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Comment on agent fees
Good
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
I would recommend Reeds Rains holderness road they gave us a professional,efficient,competent service all the way through from start to finish they guided me and kept me informed every step of the way nothing was to much trouble, from the valuation with Andrea who was exceptional to the numerous conversations with Ben,Dale,Natile, Stacy & Clare, they were all happy to help and we cannot thank them enough for there hard work...
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Comment on agent fees
Good
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
A very helpful and professional agent and a pleasure to work with. I have no hesitation in commending her excellent services in the future....
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Comment on agent fees
Expected
Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
Would recommend Reeds Rains to anybody. Fantastic Service. Kept me informed at all times. Thumbs up. Really professional. Will use them again when I choose to let my house....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
Natalie has been an amazing help during what turned out to be a difficult sale. Without her help we wouldn't have known where to start with alot of things. She gave us regular updates and was always more than happy to help with any enquiry that we had....
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Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
this helpful
We were very satisfied with the general service from reeds rains, I feel it is important to mention the outstanding work by Stacey. Stacey continued to go above and beyond during our sale and helped to make us feel at ease throughout. I would recommend Reeds Rains on the back of Stacey alone. She always kept us upto date with everything and is exceptional at her work....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Dale was extremely helpful, thorough, polite and enthusiastic throughout the process of my house purchase which took a lot longer than anticipated but not through any fault of Dale's. He kept me fully informed at all times and I appreciated his open and honest approach. I would recommend this young man to anyone who is looking to buy or sell a house. He helped keep the process as least stressful as possible....
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Comment on agent fees
Not applicable to my house purchase.
Was this helpful? Yes
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
this helpful
exellent customer service claire was amazing empathetic and updated me at all times regarding my move and was always there to answer any concerns. natalie was exellent too i would reccomend to anyoune thankyou so muchi amazing service at all times ....
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Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
I have recently started to rent a property through Reeds Rains. Ben kept me informed every step of the way with what was happing with my application through to moving in. Would highly recommend Reeds Rains to anyone and everyone!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
Reeds rains are an excellent choice for anyone wanting to reach a wide market due to their huge number of national branches, yet they still give a great level personal service. Staff are extremely helpful, knowledgable and professional. I would definely recommend the company....
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 21,2016
Minithumbup
By:
Jan 21,2016
0 people found
this helpful
Claire was exceptionally helpful throughout the whole buying and selling process. She kept us up to date throughout each stage and was more than happy to help with every question we had. The entire branch were fantastic and I would absolutely recommend Claire and team....
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Comment on agent fees
The fees were what we expected. They were fine.
Was this helpful? Yes
Dec 11,2015
Minithumbup
By:
Dec 11,2015
0 people found
this helpful
We transferred to Reeds Rains after a poor experience with another letting agent. We were given excellent support and advice throughout the re-letting period. Our property needed remedial work on it and we were working to the Christmas deadline. Our property was advertised on Rightmove and we had a prospective tenant within 24hrs-they moved in less than a week later! Efficient work! We were very grateful to all the team....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
this helpful
Great initial meetings and good sales package. Valuation was spot on.Their sign sold the house, the call backs after viewings were informative and their recommended solicitors APC were excellent. On accepted offer my dealings were directly with APC rather than Reeds Rains and my only phone from thgem was on completion to hand over the keys....
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Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
I used Reeds Rains to sell my property after having no luck with my first agent. My negotiator in the branch was Stacey who always approached me with a friendly manner and always made me feel at ease throughout the process. Stacey always kept me up to date from start to finish and was very knowledgable with the sales process even when problem arose. All staff within branch were very friendly at all times. I would definitely recommend Reeds Rains to my family and friends...
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Was this helpful? Yes
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
this helpful
Ben is a credit to his team, was extremely helpful with any issues encountered and would recommend his service to any prospective/current Landlord....
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Nov 17,2015
Minithumbup
By:
Nov 17,2015
0 people found
this helpful
from the start to the finish ben and the team have been an absolute pleasure to deal with.it has been so easy my wife and i have not had to do a thing as ben has sorted everything for us we would have no hesitation in recommending reeds rains in any part of the country if they are as good as ben and his team...
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Was this helpful? Yes
Nov 17,2015
Minithumbup
By:
Nov 17,2015
0 people found
this helpful
After initially using an alternative agent and having no luck I decided to approach Reeds Rains to help me sell my property. This was my first time selling a property and cannot thank Stacey and Reeds Rains enough for the help and guidance that I received throughout the marketing. Stacey never made me feel lost in the sales process and always made sure that I was kept upto date. After using the first agent I was not sure what to expect however Stacey was a pleasure to deal with and always had a ...
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Was this helpful? Yes
Nov 11,2015
Minithumbdown
By:
Nov 11,2015
0 people found
this helpful
Having initially instructed Reeds Rains Hull to act as my managing agent for the property, I was disappointed at the lack of follow-up by the manager of lettings who was new to the branch and had promised much but delivered little, particularly in terms of communication. I called to chase and that was when I had first dealings with Ben Horth who immediately took ownership and responsibility for finding me a tenant. He analysed viewings and feedback from which he felt confident that the rent I w...
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What agent could do to change your mind?
I went with the agent at a higher fee based on the promise of lower fees as I brought more property online with them in the area. In hindsight this was a mistake until Ben Horth got involved, prior to this I was wholly unimpressed with the level of delivery. The manager originally suggested a fee ‚£25 lower than I instructed it be marketed at. Ben supported my valuation when I was wavering and achieved it.
Comment on agent fees
I went with the agent at a higher fee based on the promise of lower fees as I brought more property online with them in the area. In hindsight this was a mistake until Ben Horth got involved, prior to this I was wholly unimpressed with the level of delivery. The manager originally suggested a fee ‚£25 lower than I instructed it be marketed at. Ben supported my valuation when I was wavering and achieved it.
Was this helpful? Yes
Nov 10,2015
Minithumbup
By:
Nov 10,2015
0 people found
this helpful
I have had the best customer service from Ben. He has gone above and beyond to help me find the perfect property. He has given 110% I would recommend using Reeds and Rains to help find a property. Nothing is to much for them they are happy to help...
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Nov 10,2015
Minithumbup
By:
Nov 10,2015
0 people found
this helpful
Natalie is an absolute credit to this company... She was always on hand to answer any questions I had in relation to our very stressful house move due to incompetent solicitors ....she put me at ease with a very professional manner I'd recommend her to anyone Thank you x...
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
I would like to say a big thank you to Natalie for all her help during my recent difficult sale. I was having to deal with selling my late mother's house which was a distressing task as I had strong emotional attachments to the property. I always found Natalie to be very helpful and also sensitive in her manner. Nothing was ever too much trouble for her and she always kept me informed at every stage. She was very supportive when things went wrong and I could rely on her to try to fix any pro...
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Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
Very nice polite and very good at her job I've had no problems what so ever with the sale of the house...
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
I found Benjamin to be a great person to work with, it is easy to see he has a passion for property and providing fantastic customer service. I first met Ben when he took over the responsibility of letting a property of mine after another employee had left. He contacted me with an update on the property and to introduce himself. From then on until the property was let he remained in contact giving me regular updates. He is a real credit to the company, I wouldn't not hesitate to let with Reeds R...
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Comment on agent fees
I found the fees to be justified and fair.
Was this helpful? Yes
Sep 25,2015
Minithumbup
By:
Sep 25,2015
0 people found
this helpful
We chose Reeds Rains at the beginning due to the friendly and relaxed approach of the Valuer (Stephen). Natalie was assigned to our Property and we can honestly say that she went above and beyond to ensure the smooth running of our Sale and also purchase of our new property, as in selling and buying there were hiccups along the way. We also need to give praise to other Members of Staff that stepped in and Helped when Natalie was out of the Office,as keeping informed at every step of the way i...
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Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
Having already tried to sell my property through several other estate agents and failed miserably, Reeds Rains were a breath of fresh air. They stood out from the crowd in so many ways. Not least by the fact they actually seemed to care about you and appreciated your custom. They were always available to speak to and they kept me updated with everything regarding the sale of my property. Even by the end when the buyer became a pain in the backside, the two girls that were dealing with my case, ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £42,000
  • Max: £340,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 8 2 39 1 19 0 2 0
BECKY TODD - upload your photo BECKY TODD
12 reviews

About BECKY No description set View full profile
Ben Horth - upload your photo Ben Horth
3 reviews

About Ben No description set View full profile
Rebecca Todd - upload your photo Rebecca Todd
10 reviews

About Rebecca No description set View full profile
Steven Goforth Steven Goforth
Branch Manager
11 reviews

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Claire Cleveland - upload your photo Claire Cleveland
11 reviews

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Cheryl Clark - upload your photo Cheryl Clark
5 reviews

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Stacey Moss - upload your photo Stacey Moss
9 reviews

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Natalie Williams - upload your photo Natalie Williams
13 reviews

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Jacqueline  - upload your photo Jacqueline
2 reviews

About Jacqueline No description set View full profile
Kimberly Raines - upload your photo Kimberly Raines
4 reviews

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Becki  - upload your photo Becki
5 reviews

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Natalie  - upload your photo Natalie
2 reviews

About Natalie No description set View full profile
Dale Kirk - no image available Dale Kirk
Negotiator
8 reviews

About Dale No description set View full profile
Sarah O'Leary - upload your photo Sarah O'Leary
1 reviews

About Sarah No description set View full profile

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