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    Gemma Roper
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    Heather Cooper
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    Carol Gibbons
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    Kirsty McDonald
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    tracy wathall
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    Sue Furniss
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    nately
Local branch with national exposure. With a dedication to customer service and communication
Reeds Rains

42 Glumangate  , Chesterfield
Derbyshire
S40 1TX

01246236991

Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Proactive in every matter of the service provided, would highly recommend in all aspects of sale or purchase and mortgage advice.....
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Comment on agent fees
Excellent service.
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Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
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Excellent communication and service. Very professional and kept us informed at all stages of the process. Would recommend and use again....
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Comment on agent fees
Excellent.
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Jun 08,2016
Minithumbup
By:
Jun 08,2016
0 people found
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I would like to say a big thank you to all the staff at reeds rains but especially to Heather cooper.she has handled my move with professionalism and a very friendly manner.these can be stressful times but thanks to Heather it has been painless.once again a big thank you....
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Comment on agent fees
About the average
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
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This is my first experience in property rental. After being let down 5 days before the completion date of my property sale, Heather pulled out all the stops to find me somewhere to rent. She was very helpful and professional, as we're all the staff. I would just like to say thank you for helping me through these very stressful time....
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Comment on agent fees
Very reasonable
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May 11,2016
Minithumbup
By:
May 11,2016
0 people found
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Excellent service from the lettings team. This wasn't an easy let as myself as land lady was probably being over fussy about finding the right tenants. After having a few prospective tenants fall through, the team worked really hard to get more viewings and find the right tenants. We really appreciate all the hard work that carole and Heather put into letting our property. Would definitely recommend....
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Comment on agent fees
They matched the price of another letting agent
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Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
This is my first property let with Reeds Rains and my first impressions are that the attention to detail is commendable. Carol throughout the process has been polite, dependable and extremely helpful. Nothing has been too much trouble for Heather. Again extremely helpful and who has gone out of her way to help with my let....
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Comment on agent fees
The fees are in accordance with market expectation.
Was this helpful? Yes
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
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Carol and Heather were great. Carol made the process really smooth and Heather was great during both viewings, answering questions and at the same time hanging back so we had space to make the decision to take the property. Both were consummate professionals....
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Mar 09,2016
Minithumbup
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Mar 09,2016
0 people found
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Very good complete service. Truthful accurate information. went above and beyond. Nataly was excellent in the way she kept me informed at all stages of the transaction...
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Comment on agent fees
good
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Mar 07,2016
Minithumbdown
By:
Mar 07,2016
0 people found
this helpful
Agency itself was ok. Choice of third-party companies conducting employment references and inventories offered a really poor service for the fees charged. As such, I would recommend that Reeds Rains reconsider their third-party company in order to avoid poor customer experience. On this basis, I would not go with Reeds Rains again and would advise others accordingly....
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Both Heather and Carol at Reeds Rains Chesterfield branch have been exceptional in helping me with my first buy to let, they've helped me with tradesmen, guided me through the process and always kept me up to date with development, as well as finding me tenants. I'd highly recommend them....
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Comment on agent fees
The fees are very reasonable
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Both Heather Cooper and Carol Gibbons were most helpful in guiding me through my first tenancy. Their professionalism inspired confidence....
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Jan 13,2016
Minithumbup
By:
Jan 13,2016
1 people found
this helpful
I have been really pleased with the excellent service I have received from Reeds Rains Chesterfield, and would like to say thank you in particular to Heather for helping me get a higher rental income than I expected, or was advised by other agents, and to Carol for her help and patience....
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Comment on agent fees
Worth every penny.
Was this helpful? Yes
Nov 23,2015
Minithumbup
By:
Nov 23,2015
0 people found
this helpful
The experience was very good from start to finish. The options open to us were explained clearly and in full. We were kept informed throughout. Thoroughly satisfied with the service....
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Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
Both Gemma and Tracey were very helpful. As we were first time sellers they helped us through every stage and made sure it all went as smoothly as possible....
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
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The service I recieved from Tracey and Adam was fantastic, they rang and gave me regular updates and pushed through a sale which definately wasn't straight forward! They were great and I would definitely recommend them to anyone wanting to buy a property. A solid 10/10...
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
The agents were extremely pleasant and kept me well informed during the course of locating a tenant for my property. This is the second property that they have handled for me and I will have no hesetation in using them again....
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
Nick was timely, thorough, informative, and easy to listen and have in your home. His valuation was, with hindsight, slightly conservative, but achieved a quick and painless sale. Natalie and other staff members were always available on the phone and pleasant and efficient in dealing with any matters arising. They all had excellent personalities and clear diction - not always the case in these days of call centres etc....
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Oct 07,2015
Minithumbup
By:
Oct 07,2015
0 people found
this helpful
I would like to say that we have had excellent service from both of you. Since we bought the property from you a month ago, you have been attentive and quick to help with our needs and because of that we are pleased you are going to manage our property for us. Nothing was too much trouble. Thank you...
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Was this helpful? Yes
Sep 01,2015
Minithumbup
By:
Sep 01,2015
0 people found
this helpful
The house me and my wife really liked already had an offer against it, and tracy did all she could for us to arrange a viewing, to see the mortgage advisor and make an offer before the seller accepted/declined any offer. Tracey even put herself out to help us in making an offer out of working hours after the viewing. We could not of asked for any more assistance in finding the right home. I hope Reed Rains hangs on to such a great asset to make the company even more reputable than it alrea...
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Aug 31,2015
Minithumbup
By:
Aug 31,2015
0 people found
this helpful
I have bought my first house using Reeds Rains, Chesterfield. The minute I have decided to buy the house Tracey Wathall, Negotiator was so helpful, putting me in the right direction. Very friendly, easily approachable. I can't believe buying a house is this easy with help of Tracey and Adam. Adam is another big assett to chesterfield Reeds Rains. He answered my basic questions with a lot of patience. He organised all my paper work. I work as a doctor in the NHS. I bought my house during my b...
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Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
We had been advertising the property with another agent in Chesterfield for 3 months with no joy except for time wasters, Carol got in touch to introduce Reeds Rains and within the week we had a viewing and a tenant ready to move in. The service we have had from both Carol and Heather has been excellent, very though and professional. I would recommend Reeds Rains to any other landlords in the area...
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Comment on agent fees
Whilst the fees charged were a little more than the previous agent I feel it was well worth the extra for the level of service we have received
Was this helpful? Yes
Aug 19,2015
Minithumbup
By:
Aug 19,2015
0 people found
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Tracey was always patient and unfailingly cheerful. She explained what we had to do when the solicitor (or more to the point her clerk) was less than helpful. Tracey helped us through an unfamiliar experience at a very stressful time....
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Aug 03,2015
Minithumbup
By:
Aug 03,2015
0 people found
this helpful
We had our house on the market in 2014 with another agent and were having no luck with the sale, very few viewings and no offers in approximately 10 months. We were approached by Reeds Rains in early 2015 and Tracy and Sue came to the house to see us and value the property. They were very positive about the house and very confident they could sell the house. Tracy was so confident that she could not only get plenty of viewings but that the house would be sold by July 2015. My last experience wit...
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Comment on agent fees
There are options available for cheaper estate agents, but for the service I received the fee was very good value for money.
Was this helpful? Yes
Jul 22,2015
Minithumbup
By:
Jul 22,2015
0 people found
this helpful
I have had a number of interactions with Catherine and Heather and I have always found them to be efficient and responsive. Pleasure to work with them....
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Jul 10,2015
Minithumbup
By:
Jul 10,2015
0 people found
this helpful
I cannot fault Reeds Rains for all of the help and chasing they have done. They have been fantastic and have chased everything for us and kept us in the loop throughout the whole moving process. I would definitely recommend the Chesterfield branch & can't thank them enough!...
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Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
Excellent customer service by Carol in particular at Reeds Rains Chesterfield. I would highly recommend them to another landlord looking to let their property....
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Comment on agent fees
Satisfied with the fees.
Was this helpful? Yes
Jun 21,2015
Minithumbup
By:
Jun 21,2015
0 people found
this helpful
Very proactive when accepting the business , prompt wh attending appointment good accurate pictures and precise detailed description following first meeting stated could find tenants quickly and kept there promise within 2 weeks. Follow up service was very comprehensive by both Heather and Carol...
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Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
My dealing with Reed Rains and in particular staff member Tracey Wathall was excellent. I was kept informed on every step of the process. This was a pain free and 5 star experience and if selling again wouldn't hesitate to contact them again....
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Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
Overall I feel we were treated as respected clients disregarding the fact we are a young couple. It was a pleasant experience and they made it as simple and understandable as we could have hoped. Carol kept us updated throughout the application process and helped us with everything that was required. Carol was very well presented and it was very easy to talk too. We were happy with the whole process although there were a couple of hiccups they were not the fault of Carol personally and she resol...
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Comment on agent fees
I personally feel it was a lot to pay.
Was this helpful? Yes
Jun 08,2015
Minithumbup
By:
Jun 08,2015
0 people found
this helpful
The complete service was excellent. First of all the property was professionally photographed and marketed at a rental price ABOVE what we had achieved before. All through the relatively short period of marketing, Carol kept me up to date with regular updates and viewings, all with feedback. When a tenant was found, searches were carried out quickly and the moving in of the tenant went smoothly. I was so impressed with the service that I have decided to use Reeds Rains to market a bungalow wh...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £50,000
  • Max: £9,800,000

Letting
  • Min: £0
  • Max: £9,800,000

NAEA ARLA TDS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 1 19 1 21 0 16 0 2 0
Gemma Roper - upload your photo Gemma Roper
17 reviews

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Heather Cooper - upload your photo Heather Cooper
29 reviews

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Carol Gibbons - upload your photo Carol Gibbons
24 reviews

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Kirsty McDonald - upload your photo Kirsty McDonald
4 reviews

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tracy wathall - upload your photo tracy wathall
4 reviews

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Sue Furniss - upload your photo Sue Furniss
2 reviews

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John  - upload your photo John
1 reviews

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Corinna Nash - upload your photo Corinna Nash
0 reviews

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Adam Paddick - upload your photo Adam Paddick
5 reviews

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Tracey Wathall - upload your photo Tracey Wathall
18 reviews

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Catherine Garvey  - upload your photo Catherine Garvey
1 reviews

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Nick  - upload your photo Nick
1 reviews

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nately  - upload your photo nately
1 reviews

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Fees

We offer a range of products and services.

For your free no obligation valuation please contact our office on 01246 236991
Last updated at 3:47 PM 24/06/2014 by Sue Furniss

Complaints Procedure

If you wish to complain, you would need to write in the first instance to the branch involved. This branch would acknowledge receipt of your letter/email and then respond within 15 working days. If you were still unhappy with the outcome you would need to contact our Area Manager whose details would be given upon receipt of complaint.
Last updated at 3:47 PM 24/06/2014 by Sue Furniss

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