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    Katie - Ruth Staniec
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    Gaynor Hannon
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    Kirsty Holroyd
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    Clare
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    Daniel Joinson
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    Fraser Purell
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    claire beattie
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    guy
In nearly 150 years of successfully helping people to sell or let their property, we have learned many things, but one thing remains constant; remarkable service is all about building relationships. That’s why we take the time to get to know you, your situation and your property thoroughly, to guarantee you the best possible outcome. Whether you’re buying, selling, letting or renting, we understand that communication is key to any successful relationship. After all, moving can be quite an em Read full description...otional business, so we aim to keep you in the loop at every stage. At Reeds Rains, we are confident in our expertise, so we concentrate on making sure that our service is friendly and personal. Most of our staff have lived in their local area for many years and are supported by a head office team with up-to-date national trend data and the latest information on industry regulations. By combining the qualities of a long-established business with the most advanced marketing techniques, Reeds Rains gets people moving quickly and with the minimum of stress.
Reeds Rains

29 Wategate Street Chester
Cheshire
CH1 2LB

01244646063

Nov 24,2016
Minithumbup
By:
Nov 24,2016
1 people found
this helpful
I have had a fantastic & easy time with Reid's Rains! I found a property that I liked and was interested in so I looked online and requested someone call me - that's when the lovely Fraser called me a few hours later; he has made this whole situation for me so easy, by just being pleasant, welcoming & understanding to my needs and what I required, Fraser took everything on board that I said and really really worked hard to make sure my needs and requirements were met! Very professiona...
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
Thanks to Dans knowledge and expertise he was able to secure me a mortgage deal for an investment property that was far from straightforward. His ability to act swiftly, process information and deal with both myself (buyer) and the seller was invaluable. Rarely these days can I recommend someone so highly. I would also give credit Guy who had some particularly awkward situations to deal with along the way....
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Comment on agent fees
As the buyer I didn't pay the agent but I believe them to be reasonable.
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
1 people found
this helpful
We found Fraser very efficient and helpful. He always kept us up to date with the process and was very prompt to call us and email us. Overall Fraser made moving a very smooth process and we would speak to Reeds Rains in the future if we wished to relocate...
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Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Dan arranged our mortgage for us and was fantastic to deal with. Our appointments were really relaxed and we were impressed by Dan's knowledge of the market as he went through the different options with us. He discussed the pro's an cons of each product and offered advice but was never pushy. I work away so it's difficult for me to attend appointments during office hours but Dan was really flexible and came to see us at our home after work which was a great help. The fee was very fair for the ti...
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Comment on agent fees
Vey Fair
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
We found Claire to be very efficient and most helpful, she was always pleasant to talk to and kept us up to date with the progress of the sale. Always answering our telephone calls and keeping us well informed...
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Claire was a lovely agent to deal with, relaxed viewing, not being rushed, happy to try and answer any queries. After sales calls could be a bit irritating, (company's that get details from yourselves to sell me things). But reeds rains controlled services were good....
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Comment on agent fees
Buyer
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
1 people found
this helpful
Faced with having had three previous estate agencies - online, on-street and new- start businesses it was fourth time lucky with Reeds Rains. A top team that handled our protracted sale with professionalism, endurance and great support.I had occaison to deal with a number of the team over the five months and I always had a sense that the whole team were up to speed with where things were at and as the sale concluded Guy played a proactive role in liaising with all parties....
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Comment on agent fees
The agents fees were fair and reasonable, and in our particular case good value from start to end. You can get cheaper but our experience is testament that cheaper isnt better.
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
We decided to go with reeds rains after having our property valued by numerous estate agents. Rob seemed to really understand the worth of our property rather than just comparing it to what other houses were on the market for nearby. Because of this it went on at a higher price than other valuations and we achieved in excess of this also. If we had gone with anyone else we could have potentially lost a lot of money! The other members of staff we dealt with were Clare and Guy who were also very h...
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Comment on agent fees
Higher than others but worth it for us.
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Oct 23,2016
Minithumbdown
By:
Oct 23,2016
0 people found
this helpful
Categorically the worst company we have ever dealt with. If you are selling a house with them. Please think again. We recently found the house of our dreams. Two days later we arranged to see the property and both left paid work early in order to attend, only to find Reeds Reins a no show. We called them only to hear they had thought we had cancelled, which confused us both as neither of us had spoken to them. Then we we're told we had to rearrange... we were clearly not very pleased with this...
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Comment on agent fees
not applicable
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By: Guy Mansfield
Oct 25, 2016
View all comments (1)
I am sorry for the way you feel about your experience. At Reeds Rains we have a duty of care to our clients, one of these duties is that we financially qualify any buyer wishing to purchase a home. This can take time to coordinate between various parties and can seem very detailed, we do this so that neither party incurs any unnecessary costs if you are unable to proceed. It was not at all our intention to cause you any stress and once again I do apologise.....
Oct 21,2016
Minithumbup
By:
Oct 21,2016
1 people found
this helpful
We were very impressed by the service we received from the staff at Reeds Rains. Each one was polite and helpful whenever they answered the phone and Claire (not sure which one dealt with our case as only knew her first name) but she was extremely helpful and great at communicating with myself, our vendor and the solicitors, especially when we needed extra help at the end. She was always reassuring throughout the process. Many thanks, you're an asset to to the team!...
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Comment on agent fees
I think it is within the average fees bracket
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Oct 11,2016
Minithumbup
By:
Oct 11,2016
1 people found
this helpful
My husband had used Reeds Rains several years ago to obtain some mortgage advise proir to purchasing a property and received excellent service so we chose to use Reeds Rains again. We were taken care of by a gentleman by the name of Daniel Joinson and I can say that the entire process was very smooth, well handled (professional and friendly) from start to finish. We only ever dealt with Danial but all the other staff in the branch were very friendly. I would not hesitate to recommend Daniels se...
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Comment on agent fees
In line with the market average
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
2 people found
this helpful
I was looking for a property in the city and Fraser was a great help. Excellent communication and very efficient. Would definitely recommend!...
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Comment on agent fees
good
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
1 people found
this helpful
our house was sold very quickly and all the staff were very helpful and friendly. In particular claire who kept us informed all along the process and any problems were quickly resolved and sorted out with her help. I would have no hesitation in recommending her and all the staff at this branch regards Peter Moore Carol Moore...
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Comment on agent fees
good
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Oct 10,2016
Minithumbup
By:
Oct 10,2016
1 people found
this helpful
I have used many letting agents over the years, but the process at Reed Rains was ground breaking compared to previous experiences. I have never found it a pleasurable experience, but in this instance it actually was!!! despite fact I only asked them to source a tenant not even manage tenancy for me. The process is modern and thorough with service to match, tenant and paperwork all sorted promptly and the matched best price i was quoted by other (lesser quality) agents. Highly recommend the team...
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Comment on agent fees
Matched best quote - very competitive for quality of service
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
1 people found
this helpful
Good consistent all round friendly service. Approachable staff. House sale dealt with quickly and efficiently. Couldn't find any fault with them....
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Comment on agent fees
Unfortunately the sales agent who I originally dealt with didn't disclose the fact that the fees would have VAT added - this was fed back to the Manager
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Jun 18,2015
Minithumbup
By:
Jun 18,2015
1 people found
this helpful
I have found Gaynor to be both very helpful and professional. She has helped me clear up some issues that were wrong with one of our utility bills when our last tenant left. Without her help these issues would not have been resolved so promptly. She is polite, courteous and easy to communicate with. I wouldn't hesitate to recommend her in the future....
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May 04,2015
Minithumbup
By:
May 04,2015
0 people found
this helpful
Katie has been a pleasure to deal with. I live overseas and feel that with Katie looking after my property, it is in very capable hands. She responds promptly and details well queries and issues with my property. She also has a lovely, professional email manner....
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Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
As a first time landlady I found the assistance provided by Katie-Ruth my property manager very helpful. I live abroad and she responded promptly by email to enquires and followed up with the necessary action ....
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Apr 14,2015
Minithumbup
By:
Apr 14,2015
0 people found
this helpful
Gaynor has been a very effective Property Manager. She has responded promptly to issues raised by the tennant and has contacted me promptly. She has organised quotes and got contractors in to do work within a day or so of an issue being raised. She has communicated clearly via email, on the telephone and via voicemail messages....
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Apr 06,2015
Minithumbup
By:
Apr 06,2015
0 people found
this helpful
I find that Gaynor always replies to my emails promptly, even when if she hasn't got the information I need at the time (unlike some in the company!). Her replies are always courteous and friendly. It is refreshing to be able to know I can trust she will investigate and issue and let me know how it is progressing....
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Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
this helpful
My experience of dealing with Gaynor has been consistently positive, communication has always been clear and updates received in a timely manner....
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
I have found Gaynor very helpful in managing my property for me. She is prompt and reliable in all communications, this is especially important to me as I am living abroad and appreciate the peace of mind this gives me....
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
As someone new to being a landlady, Gaynor's help and advice over the last year has been invaluable. Gaynor is very knowledgable, always efficient and I feel confident she is acting in my best interests. Thank you...
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Dec 10,2014
Minithumbup
By:
Dec 10,2014
0 people found
this helpful
Brilliant service from the Chester branch! We received a very professional and friendly service. This was the first time we had moved in 30 years and were very nervous, however from start to finish all members of staff were very knowledgeable and made us feel confident about moving. I would definitely recommend to anyone looking to buy or sell a property in the area....
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Comment on agent fees
A fair fee for the service we received.
Was this helpful? Yes
Dec 10,2014
Minithumbup
By:
Dec 10,2014
0 people found
this helpful
Brilliant service from the Chester branch! They were all very helpful, welcoming and professional. They made our sale very stress free and a pleasant experience overall. Me and my partner would recommend using them again....
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Comment on agent fees
A fair fee for the service we received.
Was this helpful? Yes
Jan 28,2014
Minithumbup
By:
Jan 28,2014
3 people found
this helpful
They have provided a very friendly and personable service. I have used them (and been in contact with Ben in particular) for a few years now on various properties for both sales and lettings and have got consistently good service. They will continue to be my first port of call on properties....
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Areas covered
  • CH1
  • CH2
  • CH3
  • CH4
  • CH5
  • CH8
  • SY11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£130,000
  • Max: Β£325,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 3 0 7 0 4 0 1 1
Katie - Ruth Staniec - upload your photo Katie - Ruth Staniec
2 reviews

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Gaynor Hannon - upload your photo Gaynor Hannon
2 reviews

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Kirsty Holroyd - upload your photo Kirsty Holroyd
0 reviews

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Clare  - upload your photo Clare
3 reviews

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Daniel  Joinson - upload your photo Daniel Joinson
5 reviews

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Fraser Purell - upload your photo Fraser Purell
3 reviews

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claire beattie - upload your photo claire beattie
4 reviews

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guy  - upload your photo guy
4 reviews

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Last updated at 9:48 AM 04/05/2015 by allAgents

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Last updated at 9:48 AM 04/05/2015 by allAgents

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