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    Sophie Jones
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    Samantha Sellars
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    Matt Ferguson
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    Sam Arblasrer
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Reeds Rains

977 - 979 Ecclesall Road Sheffield
South Yorkshire
S11 8TR

0114 267 0150

Dec 31,2014
Minithumbup
By:
Dec 31,2014
0 people found
this helpful
In all the years I have dealt with letting agents, I have always found them unfriendly, and arrogant, completely living up to their reputation. However I was very pleasantly surprised to come across Sam who was very helpful, flexible towards my needs and extremely friendly, as well as professional and efficient. My previous experience with agents at the same agency was very negative, but having dealt with Sam recently as a result of us ending our tenancy agreement, my opinion of the same agency ...
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Dec 28,2014
Minithumbup
By:
Dec 28,2014
0 people found
this helpful
We decided to use Reeds Rains City Living to sell our penthouse apartment after considerable research. We were blown away on meeting the team with regards to their enthusiasm at the prospect of marketing our property, not to mention their knowledge and experience of the area. We were advised to use professional photography in order to maximise the apartment's marketing potential- a stroke of genius. The photos looked incredible. The posting online of the apartment was exemplary also. We were abs...
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Dec 22,2014
Minithumbup
By:
Dec 22,2014
0 people found
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Excellent service in difficult circumstances due to being away on holiday. Knowledgable,,professional and very quick to respond to messages or emails....
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Dec 01,2014
Minithumbup
By:
Dec 01,2014
0 people found
this helpful
Second review. Really good service compared to last time. I was away for the duration of move out and move in. Sam offered to look after all of this while i went away to italy for three weeks. Superb service and I am very thankful of Reeds Rains....
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Dec 01,2014
Minithumbup
By:
Dec 01,2014
0 people found
this helpful
We found Sam very personable and he helped make the whole process of renting this property run smoothly, quickly and efficiently. He kept to his word and was very approachable at all times. We were really happy with the service provided, no problems at all....
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Nov 27,2014
Minithumbup
By:
Nov 27,2014
0 people found
this helpful
Awaiting acceptance of offer. Matt has been exceptionally helpful throughout the entire process. Very professional and incredibly friendly. Would highly recommend. Constantly going beyond the call of duty....
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Nov 25,2014
Minithumbup
By:
Nov 25,2014
0 people found
this helpful
The letting went well, there were some difficulties with the local city council which were handled quickly and efficiently. Would be happy to deal with Sam again....
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Nov 24,2014
Minithumbup
By:
Nov 24,2014
0 people found
this helpful
Previously i had a lot of problems with the letting service, we were actually thinking of leaving the service but one of your workers Mike convinced us to give the company another trial on reduced rates. After Mike Sam has taken over to arrange the contract. he was always precise what he want us to send , he is easy to understand and informed me of all the details i needed. I am happy with the service provided by him and hoping that the letting side will not undo all the good work....
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Comment on agent fees
Like i expaline previously company was charging a lot but letting side was not doing anything, now at reduced commission price i feel ok .
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Nov 22,2014
Minithumbup
By:
Nov 22,2014
0 people found
this helpful
Sam was on time and answered all my questions when searching for this property. He knew all the information. When my housemate and I decided on this flat. Sam sorted everything out for us. As it is our first time renting privately and not through the university, we were nervous. Sam put my mind at ease, sorted out our gas and electric provider, got us internet. He made it easy and we could not of been happier. I was nervous about getting this flat as I didn't know the area and it was only part f...
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Comment on agent fees
Alot Cheeper than other companies we looked at. Very good
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Nov 22,2014
Minithumbup
By:
Nov 22,2014
0 people found
this helpful
From my initial contact Matt Ferguson has guided me through every stage of my house purchase when from describing my unique requirements, he offered me my house within an hour of it being put on the market. The service received was excellent to the point of his personally delivering the keys to me on completion, while the removal van was loaded and waiting to go. I found him to be professional yet friendly and kept contact with me through every stage of the transaction....
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Comment on agent fees
I was the buyer and therefore fees did not apply.
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Nov 22,2014
Minithumbup
By:
Nov 22,2014
0 people found
this helpful
Sam was fantastic at seeing to all our needs as first time rentees. I always felt as if Sam was fighting on our behalf and would be getting the best for us. Really fantastic guy who was always willing to help out....
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Nov 21,2014
Minithumbup
By:
Nov 21,2014
0 people found
this helpful
Matt was extremely knowledgeable and efficient as were all the staff. We had been let down by our first buyer after 4 months and within 2 days had found us a cash buyer and completion has been in 5 weeks which we feel is probably a record at the moment....
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Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
Sam helped me with my move out. Before i met sam i would of never gone back to the reeds rains banner cross branch. Sam changed my opinion on the branch as to how helpful and nice he was. Really good customer service with all of the staff....
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Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
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Matt was excellent, very helpful and friendly, always keeping us informed of what was happening. If was a difficult sale and it is down to Matt's efforts and perseverance that the sale went ahead....
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Nov 12,2014
Minithumbup
By:
Nov 12,2014
0 people found
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The Team at the Banner Cross office, especially Sophie Jones, have been a great help throughout what has been a long and difficult purchasing process. They have been quick to assist at every eventuality and have demonstrated a great level of patience and professionalism when faced with frustration from both our side of the purchase and the seller's. I would definitely consider dealing with them again, and would recommend this office to others....
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Nov 03,2014
Minithumbup
By:
Nov 03,2014
0 people found
this helpful
Sophie went out of her way to find me the perfect property right from the beginning. The property in question had been previously rented and the vendors lived abroad making communication tricky. Dispite this she got the ball rolling very quick once I agreed to purchase the property & handled everything very efficently. Dispite having to chase paper work for a pre-rented house Sophie got everything in place for the vendors solicitors & kept me informed every step of the way. She even beat...
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Oct 17,2014
Minithumbdown
By:
Oct 17,2014
0 people found
this helpful
Most of the process was done whilst I lived in another house: They took the photos of the exterior of the house on a rainy day and a took terrible photo of the master bedroom but despite several requests to come out and re-take them I was ignored. They published my customer acceptance document on the websites and had to take the details down on the first day for two days, thus missing the "show me new properties in the past 3 days" searches. They never volunteered viewing feedback, ...
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What agent could do to change your mind?
The agent should basically have done the exact opposite of the service they gave to me: 1. Better photos and actually change them as requested 2. Give feedback after every viewing, even if to say the viewer refused to give any 3. Validate every offer and state whether or not the offer has been checked and good to proceed
Comment on agent fees
For the poor service they gave me they should have reduced their fees.
Was this helpful? Yes
Sep 18,2014
Minithumbup
By:
Sep 18,2014
0 people found
this helpful
Matt was very helpful through the process of the sale. He kept us informed about who is viewing and there comments. He was extremely helpful, the over all experience was excellent...
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Sep 17,2014
Minithumbup
By:
Sep 17,2014
0 people found
this helpful
Matt was excellent; we had been struggling to secure a property and Matt sorted us out with a great house at asking price. He was helpful and pleasant throughout-would recommend him!...
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Jul 28,2014
Minithumbup
By:
Jul 28,2014
0 people found
this helpful
I deal with estate agents on a daily basis and have done for years. Matt greatly impressed me. He informed me that he was new to the business I realised he may be inexperienced but admired his skills in the the way in which he dealt with me and the other customers that were in the branch he was cool under pressure and showed the willingness to go beyond the call of duty. He found the time I needed to make me secure an offer and enable me to complete my purchase within the three week time frame....
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Jun 13,2014
Minithumbup
By:
Jun 13,2014
0 people found
this helpful
Agents were able to respond quickly with my request for a viewing. Supplied me with all the information I asked for. Viewing arrangements prompt. During the offers process the agent kept me informed, they were straightforward. Overall impression was of efficiency and genuine customer care....
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Jun 10,2014
Minithumbup
By:
Jun 10,2014
0 people found
this helpful
Sophie was fantastic through a very long drawn out process. She liaised clearly between the seller and me to ensure frustration for the seller was kept to a minimum. Would certainly recommend to others....
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May 30,2014
Minithumbup
By:
May 30,2014
0 people found
this helpful
Due to my work I'm only in sheffield 4 days out of the week so i couldn't view the house on the open days available. I told the agents this and they went out of their way to make arrangements for me to view it on a different day which was convenient. Also when my offer was accepted they met me on more than one of occasion at the house so that I could measure up due to the house being vacant....
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May 29,2014
Minithumbup
By:
May 29,2014
0 people found
this helpful
Sophie was very helpfull at all times, she always behaved profesiional at all times, as I was away a lot she showed all the viewers round for me those who came whilst I was at home all commented how professional she behaved. I can only recommend her or all her help and expert guidance. I can only recommend her as a negotional I trust her experience and knowledge. Thank you Sophie...
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Mar 27,2014
Minithumbup
By:
Mar 27,2014
0 people found
this helpful
Lindsay responds to our needs and our tenants service requirements professionally and very well. I can only recommend as I find carry on providing the standard of service and I will continue to be a satisfied client. Well Done...
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Jun 03,2013
Minithumbdown
By:
Jun 03,2013
0 people found
this helpful
ABSOLUTELY TERRIBLE - AVOID THIS COMPANY! I have had a 2 bedroom apartment with this company for the past 11 months and the whole duration of that tenancy has been stressful as I have definitely not received the support a tenant should receive from their letting agent. The property itself was handed over to us in an appalling condition, as soon as we had signed the staff were completely rude, unhelpful and obnoxious and the ENDLESS list of problems we had with the property were approached at ...
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What agent could do to change your mind?
I would never, ever use this company ever again. Even if my life depended on it.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £105,000
  • Max: £400,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 6 1 5 1 9 0 2 0
Sophie Jones - upload your photo Sophie Jones
3 reviews

About Sophie No description set View full profile
Samantha Sellars - upload your photo Samantha Sellars
2 reviews

About Samantha No description set View full profile
Sophie  - upload your photo Sophie
3 reviews

About Sophie No description set View full profile
Matt Ferguson - no image available Matt Ferguson
Sales Negotiator
8 reviews

About Matt No description set View full profile
Mike Connelly - upload your photo Mike Connelly
2 reviews

About Mike No description set View full profile
Sam Arblasrer - upload your photo Sam Arblasrer
1 reviews

About Sam No description set View full profile

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