Reeds Rains - Bamber Bridge, Preston, PR5

32 reviews 4.8/5 rating
  • 85% valuation accuracy
  • 97% recommend
  • 100% fee satisfaction
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    Donna Riding
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    Krystal Whiteley
  • Rob Flood
    Rob Flood
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    Toni Baron
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    Toria Callaghan
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    Helen Healey
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    Excellent customer service
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    Samantha Gilfoyle
A dedicated team of trained Estate agents with over 70 years in Estate Agency giving the ultimate selling, buying, letting and renting experience. Our customer service is second to none giving our customers the priority, superb customer service, knowledge and time they deserve.
Reeds Rains

185 Station Road Bamber Bridge, Preston
Lancashire
PR5 6LA

01772 336183
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Jun 06,2017
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Donna Riding
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Krystal Whiteley
By: 'Mr Mrs Greenwood'
Jun 06,2017
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I can not express enough our thanks and praises to this incredible team. Having not sold a property for over 14 years we were quite nervous at the prospect of selling and buying simultaneously and from day one Donna and Krystal gave us confidence and the right advice in order to sell out property and find our new home. The process has been smooth and totally stress free. The level of communication was absolutely outstanding, we received updates at every single stage of the process which instil...
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Worth every penny
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May 27,2017
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Krystal Whiteley
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Donna Riding
By: 'Hannah G'
May 27,2017
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Donna, Krystal and all at Reeds Rains have been brilliant right from the word go! We had plenty of viewings and always recieved feedback. Even over Christmas when there were fewer viewers we had plenty of contact with the agents. All staff are very approachable and easy to talk to....
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Comment on agent fees
Fees were of an average price.
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May 21,2017
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Krystal Whiteley
By: 'JW'
May 21,2017
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Krystal was very pleasant and helpful from day one. She was attentive without being a nuisance or pestering me. She found me several properties to look at and managed to book viewings at times to suit me. Throughout the purchase process she was always available and able to answer any questions I had and again did not bother me with unnecessary phone calls. As a result I would definitely considering using Reeds Rains Bamber Bridge for future sales or purchases. Thanks....
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May 18,2017
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Donna Riding
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Krystal Whiteley
By: 'Kathryn'
May 18,2017
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From start to finish the process of selling my property has been smooth, efficient and as stress free as possible. Donna and her team are so skilled and knowledgeable in their positions. Nothing was too much for them and I was very well supported throughout. Communication links were excellent and I can't recommend Donna and her team highly enough. Thank you all again, you are all fantastic....
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Comment on agent fees
They reflect the quality of service received.
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May 16,2017
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Krystal Whiteley
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Donna Riding
By: 'Steven S'
May 16,2017
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Krystal and Donna did a great job from start to finish. The valuation was clear and fair with good advice and the photography of the property was the best I saw online. We found a buyer in a number of weeks which was great and then the online tool for keeping track of progress was good. At the final hurdle we had a couple of issues (not from our side) and the team worked diligently to see it through and help the deal happen on time. I'd definitely recommend Reeds Rains in Bamber Bridge....
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Comment on agent fees
The fees were at the top end of the market but the value was worth it.
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Mar 28,2017
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Helen Healey
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Toria Callaghan
By: 'Kathryn whitehead'
Mar 28,2017
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The staff at the Bamber Bridge are fantastic, updating us when needed, replying to emails in a timely manner. Great work Bamber Bridge team!...
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Mar 27,2017
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Rob Flood
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Toria Callaghan
By: 'Natalie Tordoff'
Mar 27,2017
1 people found
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Rob, Toria and all the team were extremely helpful throughout the process of letting my property. I have used other Estate Agents in the past and been disappointed. I can honestly say that I won't hesitate to use Reeds Rains again. Thanks guys....
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Mar 02,2017
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Rob Flood
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Toria Callaghan
By: 'Colin Phillips'
Mar 02,2017
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This is my first experience as a landlord, or in the property rental market and I found both Rob and Toria very helpful and professional throughout the process. All my questions and concerns were responded to quickly and courteously and I was kept well informed throughout. I was apprehensive with this being my first venture in the rental market, but all told things went very well due to the service received from Rob and Toria and I can't fault them in any way. It's still early days, but I am...
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Comment on agent fees
There is a lot of initial expenditure when letting out a property and not all of it relates to the actual agency fees. But the fully comprehensive service offered by Reeds Rains does offer peace of mind and I’m sure the fees are comparable to other agencies.
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Feb 27,2017
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Rob Flood
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Toria Callaghan
By: 'Anne'
Feb 27,2017
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It is always a pleasure dealing with Rob & Toria in the lettings department who have let our properties for the past year. They are always courteous, friendly & efficient keeping us regularly updated with feedback on the progress of prospective tenants viewings on our property.Tenants have also given us feedback on the service they have received at viewings. They always advise on the services they offer and quickly complete all required documentation to the satisfaction of both tenants a...
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Comment on agent fees
The agents fees are in line with other estate agents
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Feb 25,2017
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Samantha Gilfoyle
By: 'Ben'
Feb 25,2017
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I haven't ended up dealing through Reeds Rains as at the time they didn't have anything for me but i really wish they did as Samantha and Rob were great from start to finish. Constantly emailing and ringing trying to find me a house and in the most professional and efficient manner. I couldn't recommend them enough and they are a credit to the company. If only every estate agent was like this it would make the house buying experience a great one. Thanks again....
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N/A
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Feb 23,2017
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Toni Baron
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Excellent customer service
By: 'Sharon newton'
Feb 23,2017
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Very good customer service advisor who always followed up as promised. Would definitely use reeds rains bamber bridge to buy or sell property and they are actively looking at properties for me currently...
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Feb 16,2017
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Helen Healey
By: 'Richard'
Feb 16,2017
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I moved out of my apartment in February 2017 and the team (including Helen as my main contact) were excellent. Their communication was swift, courteous and efficient (including the financial arrangements). I would definitely recommend Reeds Rains to other people renting. Thanks again!...
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Feb 03,2017
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Rob Flood
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Toria Callaghan
By: 'Julie'
Feb 03,2017
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Excellent communication throughout from all members of staff which is very important to me. Emails answered promptly and efficiently. Tenants found within days for 2 properties....
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Comment on agent fees
Negotiated a more competitive price which I was happy with.
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Feb 03,2017
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Donna Riding
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Krystal Whiteley
By: 'Ashto'
Feb 03,2017
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Both Donna and Krystal are very competent estate agents and answered any queries asked in good time ! They remained positive on the tricky sale of my property and achieved sale in the end. Only down side to reeds rains in general is the solicitor referrals the solicitors referred to were over £1300 more expensive that other local solicitors I decided to find my own thankfully paid off at a fraction of the price.. Overall experience with reeds rains was excellent highly recommended...
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Comment on agent fees
Agent fees carried over from the your move takeover therefore good price.
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Jan 11,2017
Minithumbup
Rob Flood
Rob Flood
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Toria Callaghan
By: 'Catherine'
Jan 11,2017
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I have recently joined Reeds Rains as a landlord of 5 properties in the Preston area. I have found the staff to be knowledgeable professional and efficient. I changed from another agent which isn't easy, but have been delighted with the move. The on line portal is ideal in this busy time. Thanks particularly to Rob and Toria who have gone above and beyond their remit to make the transition seamless....
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Comment on agent fees
The fees are comparable however you get much more for you pound. They're worth the money.
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Dec 21,2016
Minithumbup
By: 'Maria and Martin'
Dec 21,2016
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We'd like to thank Reed Rains agency for helping us find this beautiful, cosy house they've found for us. Despite the fact, that we were completely lost in Preston, everybody was really supportive. Mostly, we want to thank Helen, who waited for us an hour after she finished work to give us the keys, and even longer after that, because we got lost. This brave agent went to our new house, and waited for God knows how long until we've finally found our way and signed the contract, and she could fin...
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Worth it
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Dec 17,2016
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Donna Riding
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Krystal Whiteley
By: 'Paul C'
Dec 17,2016
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I felt confident with both Donna & Krystal right from the initial visit to my property. I was kept fully informed at every step of the way with my sale. In my opinion they both went over and above their remit to help with the sale. I would not hesitate to recommend both Donna & Crystal on behalf of Reeds Rains....
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Comment on agent fees
I felt the agents fees were a fair reflection on the work that was carried out.
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Dec 02,2016
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Rob Flood
Rob Flood
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Krystal Whiteley
By: 'Nigel Thompson'
Dec 02,2016
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The Staff that dealt with my letting were Rob Flood and Victoria Callaghan. (Krystal Whiteley dealt with my viewing when I purchased the adjoining property No.96 back in September). They were all extremely attentive, very professional and kept me fully informed at every stage of the procedure....
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Comment on agent fees
The fees were agreed in advance of any work being undertaken and were honoured at the end of the contract.
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Nov 24,2016
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Krystal Whiteley
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Krystal Whiteley
By: 'Karen & Pete Ashton'
Nov 24,2016
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We have recently sold and purchased property from Bamber Bridge office. The customer service, Attention to detail and commitment shown by all the staff was second to none including mortgage advice. I would certainly use this office in the future....
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Comment on agent fees
Fees are comparable to other estate agents and as stated above the customer service is brilliant.
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Nov 24,2016
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Krystal Whiteley
By: 'Paul'
Nov 24,2016
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Krystal kept me informed on a regular basis about my house sale.She was always friendly and I got the impression she enjoyed what she did.She was an easy person to build rapport with.On this basis I would say she is an asset to to the team at Reeds Rains....
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Comment on agent fees
Reeds Rains was the only agent I contacted because I was impressed with Donna's initial sales technique so I am unsure of how competitive their fees are.They are what I expected I suppose. I wasn't happy with the notion of paying for the photographer's pictures of my house.The pictures were not special particularly and I must say it was at this point I thought I might look elsewhere.
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Nov 08,2016
Minithumbup
Rob Flood
Rob Flood
By: 'Lynn Smith'
Nov 08,2016
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Excellent customer service. My house was let within 2 weeks of posting thanks to Robs hard work. Everything was take care of speedily and efficiently all my concerns were positively addressed giving me peace of mind...
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Comment on agent fees
Reasonable Fee
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Nov 06,2016
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Krystal Whiteley
By: 'Dan Massey'
Nov 06,2016
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Friendly knowledgable valued person in this branch! Went above and beyond for the quick sale for the property without a doubt easiest dealings with a estate agent ever...
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Oct 31,2016
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Krystal Whiteley
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Toni Baron
By: 'Ian and Carol'
Oct 31,2016
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Many thanks to Toni and Krystal for your professional service and patience provided in helping us to complete the purchase of our property...
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Comment on agent fees
No fees charged as we were the buyers
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Oct 27,2016
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By: 'alison'
Oct 27,2016
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I find the staff have no regard for tenants needs. Every single thing is a battle. I know they can only do what landlords agree but they don't chase up tradesmen or landlords to get necessary things done. Incredibly let down on many occasions. Quotes don't include all necessary work so we always end up doing work ourselves ie.painting after new ceiling put in (after shoddy plumbing caused water damage). If a new ceiling is put in and plastered then it's OBVIOUS it will need painting thereafter....
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Oct 26,2016
Minithumbup
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Donna Riding
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Krystal Whiteley
By: 'Ann brown'
Oct 26,2016
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Donnna and her team were really very helpful which made every stage of my sale and onward purchase smooth and a lot less stressful than anticipated, the phone was always answered and call back promptly. They kept things progressing and always had their 'eye on the ball' they were always professional and supportive. I would definitely recomend Donna and her team to anyone....
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Comment on agent fees
Fair and reasonable.
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Oct 17,2016
Minithumbup
Rob Flood
Rob Flood
By: 'G Slater'
Oct 17,2016
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I have been extremely impressed with the lettings team at the office in Bamber Bridge. Rob (the lettings manager) has been an endless source of support and advice throughout the process of purchasing, renovating and letting our first buy-to-let property. When we were looking to buy a buy-to-let property, Rob came to view properties with us that were not even for sale with Reeds Rains in order to advise us on the work that needed doing to make the property suitable for letting and what the likel...
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Comment on agent fees
The fees are appropriate given the quality of service offered.
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Oct 15,2016
Minithumbup
By: 'Mrs N'
Oct 15,2016
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The team at this office are really on top of their game. We have bought and sold many properties over the years and whilst we cam to the Bamber Bridge office in order for them to assist us in the rental process we would strongly recommend them for both sales and lettings....
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Comment on agent fees
Good
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Oct 13,2016
Minithumbup
By: 'L Knowles'
Oct 13,2016
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We recently rented a propert through Reeds Rains Bamber Bridge and the whole process was fast and easy from start to finish. Helpful friendly staff and our move in day was arrange to suit our work diarys. Professional service and would definitely use them again....
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Comment on agent fees
Fees were similar to other agents in the area
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Oct 10,2016
Minithumbup
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Donna Riding
By: 'HB'
Oct 10,2016
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Donna and her team were excellent through the whole process from start to finish of selling our property, we couldn't have asked for more. I would highly recomend them to anyone who is considering selling their house. All the team are up to speed, pleasant, they keep their promises a pleasure to deal with....
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Comment on agent fees
Excellent, value for money
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Oct 10,2016
Minithumbup
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Donna Riding
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Krystal Whiteley
By: 'Michael Cosgrove'
Oct 10,2016
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My house had been on the market with another agent for over a year with only a handful of viewings. I decided a change was needed and I chose Reeds Rains. They have been fantastic, right from the very first meeting. Donna was very helpful in discussing the different options and straight away, I felt like they were the right choice. Once my house was on the market with Reeds Rains, the viewings began to appear. I really felt like the team were doing everything they could to sell my house. As prom...
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Comment on agent fees
The fees were very reasonable within the current market. I still came away with a decent sum, once all of the deductions had been calculated
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Areas covered
  • PR5 0
  • PR5 4
  • PR5 5
  • PR5 6
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £92,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 4 1 12 0 5 0 0 0
Donna Riding - no image available Donna Riding
Branch Manager 11 reviews

About Donna No description set View full profile
Krystal Whiteley - upload your photo Krystal Whiteley
 14 reviews

About Krystal No description set View full profile
Rob Flood Rob Flood
Lettings Manager 8 reviews

About Rob 17 Years experience in the Lettings Industry now managing a growing portfolio of lettings properties within the Chorley Branch of Reeds Rains. View full profile
Toni Baron - upload your photo Toni Baron
 2 reviews

About Toni No description set View full profile
Toria Callaghan - no image available Toria Callaghan
Lettings Negotiator 6 reviews

About Toria No description set View full profile
Helen Healey - upload your photo Helen Healey
 2 reviews

About Helen No description set View full profile
Excellent customer service - upload your photo Excellent customer service
 1 reviews

About Excellent No description set View full profile
Samantha Gilfoyle - upload your photo Samantha Gilfoyle
 1 reviews

About Samantha No description set View full profile
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Last updated at 10:12 AM 11/10/2016 by Reeds Rains

Complaints Procedure

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Last updated at 10:12 AM 11/10/2016 by Reeds Rains

Awards won by Reeds Rains, Preston PR5 6LA

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
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