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    Donna Riding
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    Krystal Whiteley
  • Rob Flood
    Rob Flood
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    Toni Baron
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    Toria Callaghan
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    Helen Healey
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    Excellent customer service
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    Samantha Gilfoyle
A dedicated team of trained Estate agents with over 70 years in Estate Agency giving the ultimate selling, buying, letting and renting experience. Our customer service is second to none giving our customers the priority, superb customer service, knowledge and time they deserve.
Reeds Rains

185 Station Road Bamber Bridge, Preston
Lancashire
PR5 6LA

01772 336183
Website not available

Properties for Sale
Properties to Rent

Jan 19,2018
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Steve and sandra'
Jan 19,2018
0 people found
this helpful
There is not enough boxes to tick regarding staff. I can honestly say all staff at Bamber Bridge are approachable friendly and very helpfull. The team led by Donna are extremely professional,we have bought several houses with them and have them as total management,...
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Comment on agent fees
Anyone who has to pay fees isn’t happy but I find them to be very fair
Was this helpful? Yes
Dec 02,2017
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Nadine'
Dec 02,2017
1 people found
this helpful
I procrastinated selling my house for months as heard it was expensive and stressful . Having taken the plunge , selling was the easy part sure to the staff at this branch . The photographs , open day , viewings , advice and on going contact was superb . I so appreciate ...
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Comment on agent fees
It was certainly more expensive than some , however you get what you pay for , my house sold with 7 confirmed offers within the week
Was this helpful? Yes
Nov 10,2017
Minithumbup
Krystal Whiteley
Donna Riding
By: 'Sue'
Nov 10,2017
0 people found
this helpful
I have just completed the sale of my house through the Bamber Bridge branch and really benefited from being able to speak either by phone or in person to someone at a local branch. It was extremely helpful to have such a high level of ...
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Comment on agent fees
The company are more expensive than some, especially online companies, but i consider this was a worthwhile expense to ensure the best possible service.
Was this helpful? Yes
Sep 15,2017
Minithumbup
By: 'KlS'
Sep 15,2017
1 people found
this helpful
Would only ever deal reeds rains from now on, because they are friendly & professional. All the staff have brilliant customer service & are above the level you expect....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 25,2017
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Debbie'
Jul 25,2017
0 people found
this helpful
Excellent service from Donna and Krystal. Donna kept me informed at every stage. I felt she cared about my sale and in making sure everything went smoothly. Couldn't have asked for better....
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Comment on agent fees
At first I thought the fees were a little high. Particularly being asked to pay for the photographs as extra. However, on reflection the professional photographs were better quality and they were worth the money. The service I got from the branch was excellent and again, I feel now was worth the money.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Lynn'
Jul 25,2017
0 people found
this helpful
A brilliant service, everyone at Reeds Rains are very friendly, helpful and professional. I can't thank Donna and Krystal enough, they've both been very supportive through what could have been a difficult process....
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Comment on agent fees
Worth every penny
Was this helpful? Yes
Jun 06,2017
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Mr Mrs Greenwood'
Jun 06,2017
0 people found
this helpful
I can not express enough our thanks and praises to this incredible team. Having not sold a property for over 14 years we were quite nervous at the prospect of selling and buying simultaneously and from day one Donna and Krystal gave us confidence and the ...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
May 27,2017
Minithumbup
Krystal Whiteley
Donna Riding
By: 'Hannah G'
May 27,2017
0 people found
this helpful
Donna, Krystal and all at Reeds Rains have been brilliant right from the word go! We had plenty of viewings and always recieved feedback. Even over Christmas when there were fewer viewers we had plenty of contact with the agents. All staff are very approachable ...
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Comment on agent fees
Fees were of an average price.
Was this helpful? Yes
May 21,2017
Minithumbup
Krystal Whiteley
By: 'JW'
May 21,2017
0 people found
this helpful
Krystal was very pleasant and helpful from day one. She was attentive without being a nuisance or pestering me. She found me several properties to look at and managed to book viewings at times to suit me. Throughout the purchase process she was always available ...
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Was this helpful? Yes
May 18,2017
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Kathryn'
May 18,2017
0 people found
this helpful
From start to finish the process of selling my property has been smooth, efficient and as stress free as possible. Donna and her team are so skilled and knowledgeable in their positions. Nothing was too much for them and I was very well supported throughout. ...
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Comment on agent fees
They reflect the quality of service received.
Was this helpful? Yes
May 16,2017
Minithumbup
Krystal Whiteley
Donna Riding
By: 'Steven S'
May 16,2017
0 people found
this helpful
Krystal and Donna did a great job from start to finish. The valuation was clear and fair with good advice and the photography of the property was the best I saw online. We found a buyer in a number of weeks which was great and ...
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Comment on agent fees
The fees were at the top end of the market but the value was worth it.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Helen Healey
Toria Callaghan
By: 'Kathryn whitehead'
Mar 28,2017
0 people found
this helpful
The staff at the Bamber Bridge are fantastic, updating us when needed, replying to emails in a timely manner. Great work Bamber Bridge team!...
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Rob Flood
Toria Callaghan
By: 'Natalie Tordoff'
Mar 27,2017
1 people found
this helpful
Rob, Toria and all the team were extremely helpful throughout the process of letting my property. I have used other Estate Agents in the past and been disappointed. I can honestly say that I won't hesitate to use Reeds Rains again. Thanks guys....
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Was this helpful? Yes
Mar 02,2017
Minithumbup
Rob Flood
Toria Callaghan
By: 'Colin Phillips'
Mar 02,2017
0 people found
this helpful
This is my first experience as a landlord, or in the property rental market and I found both Rob and Toria very helpful and professional throughout the process. All my questions and concerns were responded to quickly and courteously and I was kept well informed ...
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Comment on agent fees
There is a lot of initial expenditure when letting out a property and not all of it relates to the actual agency fees. But the fully comprehensive service offered by Reeds Rains does offer peace of mind and IÒ€ℒm sure the fees are comparable to other agencies.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Rob Flood
Toria Callaghan
By: 'Anne'
Feb 27,2017
0 people found
this helpful
It is always a pleasure dealing with Rob & Toria in the lettings department who have let our properties for the past year. They are always courteous, friendly & efficient keeping us regularly updated with feedback on the progress of prospective tenants viewings on our ...
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Comment on agent fees
The agents fees are in line with other estate agents
Was this helpful? Yes
Feb 25,2017
Minithumbup
Samantha Gilfoyle
By: 'Ben'
Feb 25,2017
0 people found
this helpful
I haven't ended up dealing through Reeds Rains as at the time they didn't have anything for me but i really wish they did as Samantha and Rob were great from start to finish. Constantly emailing and ringing trying to find me a house and ...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 23,2017
Minithumbup
Toni Baron
Excellent customer service
By: 'Sharon newton'
Feb 23,2017
0 people found
this helpful
Very good customer service advisor who always followed up as promised. Would definitely use reeds rains bamber bridge to buy or sell property and they are actively looking at properties for me currently...
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Was this helpful? Yes
Feb 16,2017
Minithumbup
Helen Healey
By: 'Richard'
Feb 16,2017
0 people found
this helpful
I moved out of my apartment in February 2017 and the team (including Helen as my main contact) were excellent. Their communication was swift, courteous and efficient (including the financial arrangements). I would definitely recommend Reeds Rains to other people renting. Thanks again!...
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Was this helpful? Yes
Feb 03,2017
Minithumbup
Rob Flood
Toria Callaghan
By: 'Julie'
Feb 03,2017
0 people found
this helpful
Excellent communication throughout from all members of staff which is very important to me. Emails answered promptly and efficiently. Tenants found within days for 2 properties....
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Comment on agent fees
Negotiated a more competitive price which I was happy with.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Ashto'
Feb 03,2017
0 people found
this helpful
Both Donna and Krystal are very competent estate agents and answered any queries asked in good time ! They remained positive on the tricky sale of my property and achieved sale in the end. Only down side to reeds rains in general is the solicitor referrals ...
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Comment on agent fees
Agent fees carried over from the your move takeover therefore good price.
Was this helpful? Yes
Jan 11,2017
Minithumbup
Rob Flood
Toria Callaghan
By: 'Catherine'
Jan 11,2017
0 people found
this helpful
I have recently joined Reeds Rains as a landlord of 5 properties in the Preston area. I have found the staff to be knowledgeable professional and efficient. I changed from another agent which isn't easy, but have been delighted with the move. The on line portal ...
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Comment on agent fees
The fees are comparable however you get much more for you pound. They're worth the money.
Was this helpful? Yes
Dec 21,2016
Minithumbup
By: 'Maria and Martin'
Dec 21,2016
0 people found
this helpful
We'd like to thank Reed Rains agency for helping us find this beautiful, cosy house they've found for us. Despite the fact, that we were completely lost in Preston, everybody was really supportive. Mostly, we want to thank Helen, who waited for us an hour ...
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Comment on agent fees
Worth it
Was this helpful? Yes
Dec 17,2016
Minithumbup
Donna Riding
Krystal Whiteley
By: 'Paul C'
Dec 17,2016
0 people found
this helpful
I felt confident with both Donna & Krystal right from the initial visit to my property. I was kept fully informed at every step of the way with my sale. In my opinion they both went over and above their remit to help with the ...
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Comment on agent fees
I felt the agents fees were a fair reflection on the work that was carried out.
Was this helpful? Yes
Dec 02,2016
Minithumbup
Rob Flood
Krystal Whiteley
By: 'Nigel Thompson'
Dec 02,2016
0 people found
this helpful
The Staff that dealt with my letting were Rob Flood and Victoria Callaghan. (Krystal Whiteley dealt with my viewing when I purchased the adjoining property No.96 back in September). They were all extremely attentive, very professional and kept me fully informed at every stage of ...
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Comment on agent fees
The fees were agreed in advance of any work being undertaken and were honoured at the end of the contract.
Was this helpful? Yes
Nov 24,2016
Minithumbup
Krystal Whiteley
Krystal Whiteley
By: 'Karen & Pete Ashton'
Nov 24,2016
0 people found
this helpful
We have recently sold and purchased property from Bamber Bridge office. The customer service, Attention to detail and commitment shown by all the staff was second to none including mortgage advice. I would certainly use this office in the future....
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Comment on agent fees
Fees are comparable to other estate agents and as stated above the customer service is brilliant.
Was this helpful? Yes
Nov 24,2016
Minithumbup
Krystal Whiteley
By: 'Paul'
Nov 24,2016
0 people found
this helpful
Krystal kept me informed on a regular basis about my house sale.She was always friendly and I got the impression she enjoyed what she did.She was an easy person to build rapport with.On this basis I would say she is an asset ...
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Comment on agent fees
Reeds Rains was the only agent I contacted because I was impressed with Donna's initial sales technique so I am unsure of how competitive their fees are.They are what I expected I suppose. I wasn't happy with the notion of paying for the photographer's pictures of my house.The pictures were not special particularly and I must say it was at this point I thought I might look elsewhere.
Was this helpful? Yes
Nov 08,2016
Minithumbup
Rob Flood
By: 'Lynn Smith'
Nov 08,2016
0 people found
this helpful
Excellent customer service. My house was let within 2 weeks of posting thanks to Robs hard work. Everything was take care of speedily and efficiently all my concerns were positively addressed giving me peace of mind...
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Comment on agent fees
Reasonable Fee
Was this helpful? Yes
Nov 06,2016
Minithumbup
Krystal Whiteley
By: 'Dan Massey'
Nov 06,2016
0 people found
this helpful
Friendly knowledgable valued person in this branch! Went above and beyond for the quick sale for the property without a doubt easiest dealings with a estate agent ever...
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Was this helpful? Yes
Oct 31,2016
Minithumbup
Krystal Whiteley
Toni Baron
By: 'Ian and Carol'
Oct 31,2016
0 people found
this helpful
Many thanks to Toni and Krystal for your professional service and patience provided in helping us to complete the purchase of our property...
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Comment on agent fees
No fees charged as we were the buyers
Was this helpful? Yes
Oct 27,2016
Minithumbdown
By: 'alison'
Oct 27,2016
0 people found
this helpful
I find the staff have no regard for tenants needs. Every single thing is a battle. I know they can only do what landlords agree but they don't chase up tradesmen or landlords to get necessary things done. Incredibly let down on many occasions. Quotes ...
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Was this helpful? Yes
Areas covered
  • PR5 0
  • PR5 4
  • PR5 5
  • PR5 6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£92,000
  • Max: Β£315,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 5 1 16 0 5 0 0 0
Donna Riding - no image available Donna Riding
Branch Manager
16 reviews

About Donna No description set View full profile
Krystal Whiteley - upload your photo Krystal Whiteley
19 reviews

About Krystal No description set View full profile
Rob Flood Rob Flood
Lettings Manager
8 reviews

About Rob 17 Years experience in the Lettings Industry now managing a growing portfolio of lettings properties within the Chorley Branch of Reeds Rains. View full profile
Toni Baron - upload your photo Toni Baron
2 reviews

About Toni No description set View full profile
Toria Callaghan - no image available Toria Callaghan
Lettings Negotiator
6 reviews

About Toria No description set View full profile
Helen Healey - upload your photo Helen Healey
2 reviews

About Helen No description set View full profile
Excellent customer service - upload your photo Excellent customer service
1 reviews

About Excellent No description set View full profile
Samantha Gilfoyle - upload your photo Samantha Gilfoyle
1 reviews

About Samantha No description set View full profile

Fees

No fees set.
Last updated at 10:12 AM 11/10/2016 by Reeds Rains

Complaints Procedure

No procedure set.
Last updated at 10:12 AM 11/10/2016 by Reeds Rains

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