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    Mike
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    Lewis armstrong
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    Ellie
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Reeds Rains

38 Market Street Abergele
Conwy
LL22 7AA

01745 832150
Website not available

Properties for sale
Properties for rent
Oct 28,2017
Minithumbup
Ellie
By: 'Aaron'
Oct 28,2017
0 people found
this helpful
Thanks to Ellie I have found my perfect home she was a great help to Me. I am pleased with the whole package from.the service to the home it's self highly recommended....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 09,2017
Minithumbup
By: 'Sophie'
Oct 09,2017
2 people found
this helpful
We where on the market with another agent for just over 6 months with only 4 viewings. We had a leaflet through our door and decided to have a valuation in case it was the price putting people off. When the manager arrived her knowledge of the property market, not just locally but as a whole, really impressed us. During the valuation we where shown examples of properties similar to ours and shown several different approaches that resulted in sales. She made us feel like an individual and discuss...
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Comment on agent fees
They where £500 extra than my previous agent but they where worth every penny and more!!
Was this helpful? Yes
Oct 07,2017
Minithumbup
By: 'S wilkes'
Oct 07,2017
3 people found
this helpful
Had my property valued for rental, when I called to book in I was very nervous but the young man I spoke me and completely put me at ease and even called me about an hour later with three potential tenants!! The manager turned up 10 minutes early (previous agent over 30 minutes late!!) The manager was lovely to speak to and knew her stuff. She understood my concerns as this is my first rental but was able to show examples of her recent rentals and had lots of material for me to take away with m...
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Comment on agent fees
Really fair fee's we where quoted slightly cheaper fee's by some agents but the level of service we had and the quality of the marketing is miles better than what any other agent showed us!!!
Was this helpful? Yes
May 12,2017
Minithumbdown
By: 'TLord22'
May 12,2017
2 people found
this helpful
Terrible. It was a real un-necessary 'fight' for the return of the deposit, with delay after delay and even attempts to try and blame us for a broken sink, which had been there before we moved in and never noticed by any 'inspection' undertaken. Fortunately we took photographs on move in to produce as evidence that it was like that beforehand but never got an apology for being wrongly accused of causing damage. I asked a number of times for my grievances to be escalated as a complaint and fo...
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Comment on agent fees
It was a real 'fight' for the return of the deposit, with delay after delay and even attempts to try and blame us for a broken sink, which had been there before we moved in and never noticed by any 'inspection' undertaken. Fortunately we took photographs on move in to produce as evidence that it was like that beforehand but never got an apology for being accused of causing damage. I asked a number of times for my grievances to be escalated as a complaint and for their procedures and was just ignored. Tenants beware and landlords also, as I question whether there are duplicate fees charged to both for this 'check out' arrangement when leaving the property. I just don't see how procedurally or morally correct it is for an arm of the same company to be the keeper of your deposit and be able to deduct £120 prior to the returning your deposit thus removing the discretion you as a consumer have for withholding money for an unsatisfactory and substandard service. It was extremely stressful and completely underhanded treatment and would never recommend or go back to this letting agent.
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Jan 16,2017
Minithumbdown
Lewis armstrong
By: 'Caroline'
Jan 16,2017
0 people found
this helpful
Booked a viewing with Lewis Armstrong only to be stood in the cold for half an hour! Rang the office and phone was put down on me, rang back no answer. Finally got through to be told no one was available to view this house and nothing had been booked on the system even though email correspondence had been received. It was a open house day and there was 5 groups of people amounting to 9 people waiting in the cold Not impressed and would not recommend Lewis!!!!...
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Comment on agent fees
Unprofessional and disorganised
Was this helpful? Yes
By: Rachel Jones - Branch Manager Abergele - North Wal
Jan 16, 2017
View all comments (1)
Good Afternoon Caroline, I'm so sorry that you have had this experience but unfortunatly you have placed your comment on Reeds Rains Abergele where I think you meant to leave this on one of our Manchester Branches Page. As a Branch Manager of Reeds Rains, I would like to take this opportunity to apologize on their behalf and I will have a member of that team call you today. May I respectfully ask that you move this comment on to the correct branch as we at Abergele work incredibly har ...
Nov 26,2016
Minithumbup
Lorraine Kenny
By: 'C&M16'
Nov 26,2016
1 people found
this helpful
Firstly I must state that myself and my partner are only rating our Incredible Mortgage advisor. Lorraine was incredible! From our first meeting right through to picking up our very first house keys. She worked very efficiently and professionally and we both can't thank her enough for everything. We truly feel like she went above and beyond for us and our first ever house on the property ladder. We highly recommend her and her skills. Kindest regards to you Lorraine, C&M...
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Comment on agent fees
Good for the work needed in our case.
Was this helpful? Yes
Nov 04,2016
Minithumbup
Dan lawrence
Lorraine Kenny
By: 'Sarah & Carl'
Nov 04,2016
1 people found
this helpful
Absolutely brilliant service from start to finish ... we first saw Lorraine and she found the best mortgage possible for us and it was a pleasant surprise! Dan then arranged and showed us lots of properties and he was great ... arranging viewings was never too much trouble. Lorraine has bee there through the whole process and could not have been more helpful ... she's so lovely and very down to earth ... we are first time buyers so didn't have a clue! But she explained everything to us and neve...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2016
Minithumbup
By: 'J Cleine'
Oct 28,2016
0 people found
this helpful
Excellent customer service and very knowledgeable. Made the buying process very straightforward. We will definitely recommend to friends and family....
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Oct 27,2016
Minithumbup
By: 'Jase'
Oct 27,2016
1 people found
this helpful
Excellent, friendly and very informative! My wife and I expected buying our first house would be very daunting. But we found it to be quite the opposite!...
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Oct 12,2016
Minithumbup
Lorraine Kenny
By: 'Colin'
Oct 12,2016
1 people found
this helpful
We secured our mortgage with the help of Lorraine who proved to be an absolute star. She worked tirelessly (and with a superb sense of humour -needed in our case!) to get us the best deal for our circumstances. thouroughly recomended with no reservations!...
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Oct 12,2016
Minithumbup
Lorraine Kenny
By: 'Jtdavies'
Oct 12,2016
1 people found
this helpful
Lorraine worked relentlessly on our behalf in finding us the best mortgage as well as our first home. With all of the hiccups that can come with the home buying process, Lorraine was always keeping on top of the situation to ensure timeliness. We could not have found anyone better to put our needs first! Highly recommended for her promptness, professionalism and quality service....
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Comment on agent fees
Reasonable agent fees
Was this helpful? Yes
Oct 10,2016
Minithumbup
By: 'Pete & Harry'
Oct 10,2016
1 people found
this helpful
Kris and his team were professional at all times, and made the buying process as stress free as possible, always there to help. We would highly recommend using them, whether you're buying or selling. A big thank you to everyone for all your help and hard work....
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Oct 10,2016
Minithumbup
By: 'Yvonne'
Oct 10,2016
1 people found
this helpful
I wiuld recommend Reeds Rains Abergele for buying or selling The whole team are helpful and communicate with each other Well done Kris great team...
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Oct 07,2016
Minithumbup
Lorraine Kenny
By: 'Steffi F'
Oct 07,2016
1 people found
this helpful
As a first time buyer I was unsure on the entire process of getting on the property ladder and how to go about getting a mortgage. Lorraine made it all seem so easy. From the word go the communication was fantastic and she really went that one step further to get us in for the time we needed. A huge thanks to the other staff in the office too for being so helpful if ever she was unavailable. Could not recommend enough....
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Sian Bee
By: 'Ashley and Dawn'
Oct 07,2016
1 people found
this helpful
My partner and I approached Reeds Rains with the hope of speaking to someone regarding mortgage deals. We spoke to Sian who was extremely helpful and recommended a 100% mortgage, she gave us the information we needed and then arranged a meeting for us with Lorraine. With the help of Sian and Lorraine we have managed to secure the purchase of our first property together. A massive thank you to all the staff at Reeds Rains Abergele. We would recommend this branch to anyone who would like a frie...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 07,2016
Minithumbup
Lorraine Kenny
By: 'Caz'
Oct 07,2016
1 people found
this helpful
Without Lorraines help I would not have been able to get my mortgage, as it was different circumstances with my NHS pension being the deposit....
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Comment on agent fees
Reasonable under my circumstances
Was this helpful? Yes
Oct 07,2016
Minithumbup
Lorraine Kenny
Dan lawrence
By: 'Karl'
Oct 07,2016
1 people found
this helpful
Absolutely brilliant people to go to for your mortgage and buying/selling needs. Five star service from Lorraine and Dan and always so welcoming and friendly. Lorraine went way beyond the norm to help us and made the mortgage journey easy. Dan is a gentleman and always has time for you. Highly recommend Reeds Reins. Big thanks to you guys for all your help....
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Comment on agent fees
Excellent.
Was this helpful? Yes
Oct 06,2016
Minithumbup
Lorraine Kenny
By: 'Melissa Gibbs'
Oct 06,2016
1 people found
this helpful
We wouldn't like to thank all the staff at the Abergele branch. Everyone we dealt with were more than helpful on many occasions from helping us find a property, to the mortgage application and insurances. Lorraine Kenny was out mortgage advisor who's service was exceptional and would recommend her to anyone looking for a mortgage. She found us the best deal on the market which was a lot cheaper each month than what we expected for hebsize of our mortgage. She completed all of our help to buy for...
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Comment on agent fees
Well worth the fee as mortgage was sorted in a few days and got to view the whole market as opposed to one lender at our local bank.
Was this helpful? Yes
Oct 04,2016
Minithumbup
Daniel Laurence
By: 'James'
Oct 04,2016
1 people found
this helpful
Excellent customer service, friendly and approachable, great knowledge.....a pleasure to deal with!! Very informative and assisted us in looking for our future home, very helpful....
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Comment on agent fees
Expensive
Was this helpful? Yes
Oct 04,2016
Minithumbup
Dan lawrence
By: 'Ryan Grindrod'
Oct 04,2016
1 people found
this helpful
Dan and all the staff in the Abergele branch have been brilliant with selling my house and have kept me up to date with what's happening throughout I would definitely use this branch in the future...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2015
Minithumbdown
By: 'ijaw'
Jun 21,2015
1 people found
this helpful
This agent, alongside others in the area, seem to want to charge excessive fees in exchange for a poor service to prospective tenants. In our case we had expressed interest in a property but whilst moving through a series of negotiations another tenant was found. That's fine, but the agent waited more than 24 hours for me to contact them to find out what was happening rather than affording us the professional courtesy of informing us. So it is that Reeds Rains Abergele joins a growing list o...
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What agent could do to change your mind?
Learn the art of communication. Its really very very simple.
Attached Files
Comment on agent fees
This agent charges more than several agents in the area but is not the highest in terms of fees. Basically, ALL Estate Agents charge too much for referencing of tenants.
Was this helpful? Yes
Dec 19,2014
Minithumbup
Mike
By: 'Julie Ridsdale'
Dec 19,2014
1 people found
this helpful
I have had only brief involvement with Mike and colleagues at Reeds and Rains and my experience has of the team being efficient; focused and responsive. Good professional service warrants comment as a service less than that offered by Reeds and Rains had previously been accepted knowing it felt wrong. I am indeed glad to have popped in to Reeds and Rains office with the confidence and reassurance that the job in hand of achieving a rental with a smooth transition will be done by staff who work ...
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Jul 10,2014
Minithumbdown
By: 'julia'
Jul 10,2014
5 people found
this helpful
DO NOT GO NEAR THIS AGENT. THEY ARE BY FAR THE WORST AGENT I HAVE EVER COME ACROSS. AS THE LANDLADY THEY RECEIVED 6 MONTHS RENT FROM MY TENANT IN ADVANCE AND THEN REFUSED TO PAY ME OTHER THAN IN MONTHLY BATCHES. IN ADDITION, DESPITE LEAVING MESSAGES REGULARLY THROUGHOUT THE DAY THEY NEVER CALL BACK. AVOID THEM AT ALL COSTS....
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Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 68% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £84,000
  • Max: £235,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 0 1 3 0 4 0 9 2
Mike  - upload your photo Mike
1 reviews

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Dan lawrence - upload your photo Dan lawrence
3 reviews

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Daniel Laurence - upload your photo Daniel Laurence
1 reviews

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Lorraine Kenny - upload your photo Lorraine Kenny
8 reviews

About Lorraine No description set View full profile
Sian Bee - upload your photo Sian Bee
1 reviews

About Sian No description set View full profile
Lewis armstrong - upload your photo Lewis armstrong
1 reviews

About Lewis No description set View full profile
Ellie  - upload your photo Ellie
1 reviews

About Ellie No description set View full profile

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