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    Lynn Randall
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    nikki frost
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    matt Leckenby
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    Joanne X
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    Hilary
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    Martin Spann
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    Kate
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    Sandra Molinero
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Redwood Estates

9 Gunnery Terrace The Royal Arsenal Woolwich, London
Greater London
SE18 6SW

0208 316 8990

Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
I used Redwood Estates in a variety of capacities. As a landlord they handled the letting and management of my property for me and searched for tenants when needed. When I wanted to sell they found me a buyer with ease. They also managed the property in which my flat was situated, In all aspects they were professional and took the stress out of each situation for me. I never had to worry about the handling of my flat....
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Comment on agent fees
The fees for both acting as a letting agent and for the sale of my flat was very reasonable.
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Dec 21,2015
Minithumbup
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Dec 21,2015
0 people found
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I recently bought a flat through Redwood Estates, dealing with Lynn throughout the process. It was a fairly complex affair, since the flat was joint owned. This entailed much liaison between solicitors, the vendor and Housing Association. Lynn's communication was consistently swift, efficient and accurate. Despite the fact that the deal took five months to complete and with significant problems caused by the vendor at the 'eleventh hour', exchange and completion happened on time, allowing me...
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Dec 01,2015
Minithumbdown
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Dec 01,2015
2 people found
this helpful
We purchased the property on 2nd October 2015 and signed up for the full management service. Rent up to 12th October was paid to us via our completion statement. At the time of writing, 1st December, Redwood has just forwarded the first rent from the tenant, less their fee. Various reasons for this have been provided by Sandra. Initially we were told that the tenant had defaulted and the first late payment letter had been sent. Then we were told that Redwood had in fact received the rent, which ...
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By: David
Mar 08, 2016
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Update 2: After many weeks we received profuse apologies for these errors and, to their credit, no attempt was made to deny responsibility. We have received full cooperation ever since. The company has clearly been experiencing problems of some kind. Their mistake, as I think they are well aware by now, was in not providing us with some sort of interim reply whilst the problems were being sorted out. Hopefully water under the bridge.....
Oct 15,2015
Minithumbup
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Oct 15,2015
0 people found
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She was always willing to help, good attitude, professional, giving promptly response in resolving all our queries giving us good advices....
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Oct 15,2015
Minithumbup
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Oct 15,2015
0 people found
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In general they were ok, everything got done but everything could have been done a lot quicker and more efficiently. People don't seem to communicate with each other in the office which resulted in us getting mixed messages and they failed to tell us some fairly vital information. But overall they are polite and try really hard to help you....
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Oct 15,2015
Minithumbup
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Oct 15,2015
0 people found
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I used Redwood to purchase a 2-bed flat near Woolwich. Throughout the process Lynn was flawless in keeping all parties updated on progress and she has seamlessly transitioned to marketing and letting the property. As estates managers for the residential block, Redwood Estates are equally impressive, driving down cost and working to improve the accommodation for landlords and tenants alike. I would recommend them very strongly to anyone looking for Property Management services....
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Aug 20,2015
Minithumbup
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Aug 20,2015
0 people found
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Kate was very helpful and really supportive. This is the forth time I have rented and Kate is by far the best estate agent we have dealt with. She made the entire process a very pleasurable one....
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Aug 06,2015
Minithumbup
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Aug 06,2015
0 people found
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After explaining my temporary living arrangements to kate, and the fact that I needed a property quickly, she was on the case and pushed everything through very promptly, very professional and excellent service.. thankyou...
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Jul 01,2015
Minithumbup
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Jul 01,2015
0 people found
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When initially looking at the property Kate was able to provide us with a viewing at a time that suited us. She was open and honest about the property and the area. She was also honest about the pricing, fully explained the initial payments that would be needed. She was able to keep us informed regarding the referencing checks and let us know as soon as she had the results for us. She remained friendly and professional at all times. When we found out that we were successful, she kept us updated ...
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Comment on agent fees
Fees were made clear from the very beginning.
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Jul 01,2015
Minithumbup
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Jul 01,2015
0 people found
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We cannot speak highly enough of how we were treated by Redwood. Kate was extremely patient and listened carefully to what we were looking for. She consistently went above the call of duty and genuinely seemed to care that we found just the right place for us (and having used agents other than Redwood, I can promise you that is not always the case). She gave us some very solid advice and frequently took the time to check on our progress and offer her assistance. We will use them again in the fut...
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Mar 09,2015
Minithumbup
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Mar 09,2015
0 people found
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As a first-time home buyer, we felt completely at ease throughout the whole process thanks to Lynn. She went above and beyond to answer any questions or concerns we had, and was always very proactive and responsive. If you are looking for an awesome real estate agent, look no further than Lynn...
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Mar 05,2015
Minithumbup
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Mar 05,2015
0 people found
this helpful
We have just recently completed the sale of our property and we wanted to express how impressed we were with the service received from Lynn Randall of Redwood Estates. Lynn went above and beyond the service of your standard Estate Agent and she exceeded our expectations in every way. At times, the sale was stressful but Lynn was fantastic at proactively chasing all parties involved and keeping us completely updated along the way. We felt that if we had been represented by anyone else, we pr...
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Mar 03,2015
Minithumbup
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Mar 03,2015
0 people found
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An excellent service from the team at Redwoods, Woolwich Arsenal. Lynn and Hilary were very helpful right from the beginning when we first selected flats in the Woolwich area. The process from selecting, gaining positive reference checks and signing the tenancy agreement has been seamless. We moved in recently and had to rectify a few maintenance problems that were out of the teams control. Nikki has been very helpful and made every effort to liaise with me and the landlord and the works have be...
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Feb 11,2015
Minithumbdown
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Feb 11,2015
4 people found
this helpful
I live in an apartment block that is unfortunately managed (very badly) by Redwood Estates. When this change occurred, I don't know but they are not doing any better than the previous company, Houston Lawrence. The secure underground parking gates kept breaking and there were notices posted that residents were vandalising the gates because they did not have key fobb's to open them. I have personally witnessed and even went to the effort to record video evidence of the gates failing by themselv...
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What agent could do to change your mind?
I wish I knew what their fees and charges to manage this block are. I have requested this and they won\'t tell me.
Comment on agent fees
I wish I knew what their fees and charges to manage this block are. I have requested this and they won\'t tell me.
Was this helpful? Yes
By: Phi
Mar 04, 2015
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I was looking forward to airing my fustration at the last meeting but I had yet another missed delivery waiting for me at the local post office to collect. By the time I had come back, it was over. Staff there told me they are running out of space to store the parcels because the intercom doesn't work. I saw these parcels for myself and yes they are from my block of flats. Bear in mind this is only the drop off point for one company, Parcelforce. I rely on couriers and use other companies to bot....
Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
We found Redwood Estates when we were struggling to rent a house with a pet. nobody wanted even talk to us. Redwood not only manage to get permission from the landlord to move in with our lovely dog but didn\'t ask for ridiculous deposit. we were their tenants for 2.5 years and all our enquiries were always answered immediately and problems, issues solved. They always respected our privacy even when the house was placed on the market for sale all viewings were agreed with us in time convenient...
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Mar 26,2014
Minithumbup
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Mar 26,2014
0 people found
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They are very well organised and able to deal with any tenant issues independently. I am pleased with the pricing and the friendliness of the staff. I recommend this letting agency without reservation....
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Mar 19,2014
Minithumbup
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Mar 19,2014
0 people found
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I approached Redwood Estates through a recomendation as I wanted an investment property for the future, Lynn Randall found me a perfect property at a great price in a block on the river in West Thamesmead, the property has been rented everyday with great tenants since it completed in February 2013. I want to thank Lynn & Matt for all their help as this property means a lot to myself and my family, I feel very safe knowing such an important investment is being totally looked after, I don'...
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Mar 17,2014
Minithumbup
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Mar 17,2014
0 people found
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I was introduced to Matt 8 years ago as he grew his business wanting to be the \'only Honest estate agent in London\'. I bought two flats through Redwood and they assisted with the solicitors right the way through the sale. Their management of the properties has been amazing. I hear of little issues which occur with a positive solution and minimal cost. They simply want to have an easy life and make their tenants and customers have an easy life. Statements and payments have been spot on every...
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Mar 10,2014
Minithumbup
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Mar 10,2014
0 people found
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We have used Redwood Estates since April 2007 as our letting agent. From our first contact with them everyone has been courteous, professional, but most importantly, extremely friendly and trustworthy. Every tenant has been thoroughly vetted whilst also providing us with a personal profile so that we have felt involved in any decisions to be made. This is important to us as we live on the Welsh borders and need to feel our investment is protected. Our last tenant stayed over 4 years and only lef...
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Mar 05,2014
Minithumbup
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Mar 05,2014
0 people found
this helpful
Redwood Estates renovated our property and subsequently let and now manage it. We were incredibly impressed with their professionalism, speed and quality of their work. Matt couldn\'t have been more helpful from start to finish. We handed over the keys and didn\'t have to do much else. We saved time and money and I wouldn\'t hesitate to recommend them. V impressed!...
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Feb 27,2014
Minithumbup
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Feb 27,2014
0 people found
this helpful
I have known Matt for seven years since Redwood first started managing my property in Thamesmead. On the rental side, both Nikki and Louise have always been professional and efficient. I have recently been dealing with Redwood's sales team and I am very please with the level of service I have received in selling my property. I would like to thank Matt and the rest of the team at Redwood for the hard work and commitment they have given to all of the tenants and landlords that they served over ...
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Feb 25,2014
Minithumbup
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Feb 25,2014
0 people found
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The service I received when selling my property (which sold within 2 days of photos appearing) was second to none. Very professional - and the follow-up service throughout the selling process was excellent. I would highly recommend using this agency....
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Feb 21,2014
Minithumbup
By:
Feb 21,2014
1 people found
this helpful
Redwoods have been managing my property for the last 2 years. Nikki looks after our account and has always been very helpful and efficient. We had some bolier issues when the flat was first rented out & she did an excellent job arranging appointments & helping to sort the problem as quickly as possible. I would not hesitate to recommend Redwood Estates to any landlord or tennant....
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Feb 17,2014
Minithumbup
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Feb 17,2014
0 people found
this helpful
Redwood Estates have been managing my property for the past 7 years. I\'ve always had excellent tenants in my property - the Redwood Estates team have always been great at keeping me up-to-date on what\'s happening with my property - I\'ve never had any problems - and are extremely helpful and pleasant to deal with. I\'d certainly recommend them....
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Feb 11,2014
Minithumbup
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Feb 11,2014
0 people found
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I recently left my flat after a period over four years, and in all that time Redwood were very professional in dealing with my questions and requests. I would not hestiate in reccomending them to both landlord and tenant....
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Feb 07,2014
Minithumbup
By:
Feb 07,2014
0 people found
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A friend recommended that I take a chance ( as it wouldn't cost me to try and I was a bit short of money) and use a wonderful agent that she had used twice in London where she lives. Due to Right Move you no longer need a local agent if you don\'t mind doing your own viewings (I emailed pictures and write-up). I live in Norwich and the agents were expensive and also the solicitors so I had a go. Redwood took all the calls and arranged viewings with me - they followed everything up every day ...
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Jan 23,2014
Minithumbup
By:
Jan 23,2014
0 people found
this helpful
I tell you terrible experience with Lynn. Everybody who is looking to buy flat have to go to normal agency to normal people who is really understand they job! This agency is ABSOLUTELY TERRIBLE! I will explain WHY First of all. I have made appointment at 5pm to view the flat to buy. My husband came back from work early than have to, as we don\'t have the car, we took car for rent to get to location, we been late for 5 minutes, called to agency that we late, lady is been transfered us to Lynn ...
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By: Matt Leckenby
Feb 18, 2014
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I'm sorry you felt it nessessary to write this but having spoken to everyone involved this is totally uncalled for. The first viewing you were late for and Lynn couldnรขโ‚ฌโ„ขt stay any longer as she had another appointment, the second viewing Lynn gave you a time and date to come back to her on to confirm which you didnรขโ‚ฌโ„ขt, if Lynn or anyone else was free we would have come straight out but everyone was sadly busy. The other issue I hear was to do with the sale price, you knew there were ....
Aug 28,2013
Minithumbdown
By:
Aug 28,2013
0 people found
this helpful
I am so glad that I have found this website as I also have had terrible trouble with Redwood Estates and I am a landlord that pays them monthly to look after my property. I am having exactly the same problems as others who have noted their problems here. I have used Redwood Estates for almost 18 months now and Nikki and Lynn ignore me when I ask them questions and ask for details. Even worse when they pass me over to Matt the owner he shouts at me just like others have said. I think they are ver...
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What agent could do to change your mind?
Nikki and Matt should treat landlords and tenants with a lot more respect
Was this helpful? Yes
By: Matt Leckenby
Feb 25, 2014
View all comments (1)
I don't know who you are or what property you say we have been managing but your comments are very strange, why would anyone not look after your property and why would I shout at you, also the Lynn you mention was the Letting Manager I had to dismiss, she was sadly for me and a lot of my customers the worst person I have ever employed, I still have Lynn Randall my Sales Manager who has always been fantastic, I'm sorry if Lynn the Letting Manager caused you any problems. In the 9 years I've had m....
Mar 09,2013
Minithumbdown
By:
Mar 09,2013
1 people found
this helpful
Redwood manages the whole block of flats that I live in. They are a terrible agent! Lynn Randall and Nikki Frost are very rude. I have no never dealt with an agent that is this bad and as I have many properties I deal with agent all the time. They are so unhelpful and when I tried to let them know my thoughts my phone call was passed around the office like it was a joke! I spoke to Matt the managing director and instead of listening to his clients view, he yelled at me then hung up??? I don't kn...
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By: Matt Leckenby
Feb 05, 2014
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Emily, having read your comments I know the whole situation you write about and the flat you bought through us, I must say it's not nice at all reading what youรขโ‚ฌโ„ขve put. Your sale was terrible for both of us because the tenants in the property wouldnรขโ‚ฌโ„ขt leave as you knew, the landlord had to spend a lot of money having them evicted which took months, this is why the sale took so long, we know you were very angry about this but there was nothing we or the landlord could do, eviction t....
Jan 09,2013
Minithumbdown
By:
Jan 09,2013
0 people found
this helpful
I first saw a lady called Joanne, who advised me the property would be let unfurnished, (she was talking badly about the current tenants too, which I found unfair) I paid the holding deposit to secure the place. from this point onwards I never had contact with her, oh my how worse it got. I then had the misfortune to deal with Lynn Randall, we went to look at the property and hand keys over Only then did i find out they would not be renting unfurnished, and that the old broken rickety furniture ...
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What agent could do to change your mind?
fixed the unsafe things in the flat, answered my questions when asked....too many things to mention, i am so frustrated with them.
Was this helpful? Yes
By: Matt Leckenby
Feb 25, 2014
View all comments (3)
I've stated in previous responses that we are not here to upset anyone, we grow every month mainly through recommendation especially on the Estate Management side. Also Lynn Randall doesn't work in letting, she is the Sales Manager, Lynn McDonald a previous Letting Manger did cause a lot of issues for everyone sadly. Emily I'm shocked as we all are here that after 2 years you are still writing unpleasant comments about us, this really is very strange. The only reason you are writing all these at....
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100% customers were satisfied with fees 86% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
7 2 9 2 3 0 5 1 1 2
Lynn Randall - upload your photo Lynn Randall
13 reviews

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nikki frost - upload your photo nikki frost
5 reviews

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matt Leckenby - upload your photo matt Leckenby
7 reviews

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Joanne X - upload your photo Joanne X
1 reviews

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Hilary  - upload your photo Hilary
1 reviews

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Martin Spann - upload your photo Martin Spann
1 reviews

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Kate  - upload your photo Kate
2 reviews

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Sandra Molinero - upload your photo Sandra Molinero
1 reviews

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