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    Mr Virdee Virdee
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    Lindsey
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    Raj Atwal
No description available.
Redstones

75 George Street Walsall
West Midlands
WS1 1RA

01922 235 350

Aug 14,2016
Minithumbdown
By:
Aug 14,2016
0 people found
this helpful
I wish there was a '0' option for star Extremely unprofessional, extremely rude and no customer service. I viewed a property. Told me to fill application forms. Soon as they received all payments from me they didn't want to know me. I made phone calls after phone calls, sent emails no reply. They promised to give house keys but no one turned up! Arranged house keys for the second time no one turned up. Finally I went to their office but they said the person who is responsible is on annual lea...
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What agent could do to change your mind?
BAD! Especially if they have taken your fees and then don't want to know you
Comment on agent fees
BAD! Especially if they have taken your fees and then don't want to know you
Was this helpful? Yes
Aug 01,2016
Minithumbdown
By:
Aug 01,2016
0 people found
this helpful
Unprofessional staff! Rude! Quick to take your rented property money but not quick to hand over the keys! Save your time and energy and don't bother with these scam artist...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 11,2016
Minithumbdown
By:
Apr 11,2016
2 people found
this helpful
I viewed two rental properties on Friday. There were no instructions on how to get in to the gated development. When I eventually did I was ordered to move my car by the rather surly agent I was meeting. One property was tired and dated with signs of water damage in the bathroom, burnt and removed decking on the Juliet balcony and grotty looking carpets. The other property would have been ideal but was part-furnished. The furniture was minimal and slightly mismatched. It might have been ac...
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What agent could do to change your mind?
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)
Comment on agent fees
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
I've used Redstone's for nearly 2 years now and have never had any major issues. Whenever anything happens in the house (boiler last year) they are quick to deal with. The girls on the phones are really approachable and always contact my landlord if I have issues. I was suprised at the amount of frustration on here compared to positive feedback, whether or not they are impatient or just venting frustration I don't know. My repairs have been normally done within two days. The contractor will w...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 26,2014
Minithumbdown
By:
Sep 26,2014
1 people found
this helpful
Redstones are a complete joke! Since moving into our property my partner and I have had water problems. We contacted red stones and spoke to Rajj, she said she'd call back within a week. When we heard nothing I called again only to be folded they had never heard off us last week. So I again explained the problem. & again was told I would be contacted. A week later still hadn't heard anything! So I went into the branch and they told me they had never received any calls off me! So once again e...
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Was this helpful? Yes
By: Sarah
Jul 07, 2015
View all comments (3)
Redstones in walsall are an absolute joke aswell keeping apartments for friends!!! Saying tgey don't have the keys do I got my partner to ring straight back and they told him it had already been let!!!! Idiots....
Aug 04,2014
Minithumbdown
By:
Aug 04,2014
0 people found
this helpful
The people who dealt with our house were unprofessional and had a lack of communication between each other. They are the worst i have used and provide poor tenants. Poor service stay away...
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Comment on agent fees
Very high for poor service.
Was this helpful? Yes
Jun 30,2014
Minithumbdown
By:
Jun 30,2014
1 people found
this helpful
I have lost count of the amount of problems with Redstones. From the start Lindsey from Redstones made an appointment with myself for the key hand over and did not even turn up! Then when I emailed Lindsey regarding leaking tap ect she said that she would deal with it, two months later when I chased up about it she told me it was not her that dealt with it! No apologie for the waiting about. Then I kept getting an 'outstanding payment' email demanding money from Raj when I did not owe any money!...
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What agent could do to change your mind?
Staff to stick to appointments and times! especially Lindsey!! Staff to call back when tenants have problems. Raj to get her facts right before emailing & demanding money. Neil to actually be a manager over his staff and sort serious problems out. Redstones seriously needs customer service lessons and to learn how to speak properly on the phone.
Was this helpful? Yes
Sep 05,2013
Minithumbdown
By:
Sep 05,2013
1 people found
this helpful
Redstones have been a terrible letting agent the property was let with me paying six months rent up front. Within two days I noticed the damp in all wardrobes and some external walls Redstones chose to do nothing. I noticed that the property did not have fire alarms, with a young family I knew they would not have got a safety certificate without fire alarms again nothing was done I was told I should fix fire alarms. There was no gas safety certificate in three weeks of us moving in I smelt gas c...
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What agent could do to change your mind?
see above and there is more
Was this helpful? Yes
Apr 07,2013
Minithumbdown
By:
Apr 07,2013
0 people found
this helpful
Poor service - not returning calls - not helping with the purchase - I had to keep chasing - sale fell through on property because redstones failed to inform me the property has a dangerous building with no building planning approval or building regulations permissions. Not very quick at answering calls - if at all. Failed to help secure the property with the seller at a better price - hence us losing a lot of money. Also financial mortgage broker supplied was very pushy And intimidat...
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What agent could do to change your mind?
Improve staff training to provide a better service Answer telephone after 2 or 3 rings Provide an estate agent service (to secure a sale) Get a better mortgage broker who isn\'t intimidating. Use correct information about property to avoid issues with sale.
Was this helpful? Yes
Jul 24,2012
Minithumbdown
By:
Jul 24,2012
0 people found
this helpful
Terrible agent with bad service, poor organization and terrible personal skills. Took over a month from paying the deposit to moving into the house as the paper work was not ready on their end. When we finally arranged a moving in date it was delayed by the agent twice as he dint have the paper work ready. Had the agent stand in the new house trying to force me to sign a standing order mandate with the wrong bank details and date on it. Was very hostile and aggressive and when his head ...
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What agent could do to change your mind?
Respond to my complaint in a timely manner. Not being so rude. Be contactable via phone.
Was this helpful? Yes
By: Me
Feb 21, 2013
View all comments (1)
Hi I am having problems with redstones too were you successful with the ombudsman?....
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Mr Virdee Virdee - upload your photo Mr Virdee Virdee
1 reviews

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Lindsey  - upload your photo Lindsey
1 reviews

About Lindsey No description set View full profile
Raj Atwal - upload your photo Raj Atwal
1 reviews

About Raj No description set View full profile

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