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    Rachel Rowe
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    Cardiff South Glamorgan
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    Joanne Richards
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    Gareth
Redhomes are a small independent estate agent providing a personal, unique sales and letting service across Cardiff and Vale. Our premium service provides our clients with the best marketing for a small competitive fee. Your Property, Our Priority.
Red Homes Estate Agents

1 Clive Road Canton, Cardiff
Cardiff County
CF5 1HF

02920 575631

Feb 03,2016
Minithumbdown
By:
Feb 03,2016
2 people found
this helpful
my contract was 21 weeks, which I found excessive and would've hoped this lengthy contract would have been pointed out earlier. I had viewings from people who were looking for a bigger property which I found frustrating as the agent should have been informing them/ showing them plans of the property prior to viewings. I had a period of over 2 months without viewings or contact from the estate agent, who only provided feedback on request. Negative feedback including replacing carpet to bedroom, r...
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
By: Rachel Rowe
Feb 03, 2016
View all comments (1)
Dear Rebecca, Thank you for your review. Our comments follow: At the point of instruction you read and agreed our contract terms and had every chance to discuss our contract term with us. No floorplan was requested by yourself so buyers could not see the actual layout of your property. Measurements of each room are clearly stated on the sales particulars and our advertising for buyers to see therefore if a buyer wants to further view after reading the description then that is up to them, we....
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
I phoned them when looking for a property and they immediately had one for me which was in superb condition. Very professional and helpful....
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Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
I phoned them when looking for a property and they immediately had one for me which was in superb condition. Very professional and helpful....
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Jan 12,2016
Minithumbup
By:
Jan 12,2016
0 people found
this helpful
I was happy with the professionalism of Rachel when applying to rent the property, I had looked at other properties in the area and was not impressed. Rachel took the time to explain everything to me, as I had not rented a property before....
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Comment on agent fees
good
Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
They dealt with the property in an efficient manner and what I liked they kept you up-dated of the progress...
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Was this helpful? Yes
Aug 11,2015
Minithumbup
By:
Aug 11,2015
0 people found
this helpful
Took over a year to sell, but not the agents fault. However more stringent checks of potential buyers mortgage situation could have helped avoid the situation of the buyers pulling out. Rachel kept us informed at every step. On the odd occasion however we were made to feel that we were hiding something, such as ongoing maintenance fees, when really the buyer and the agents should have been speaking to the solicitors. Overall though, the fees were low and we always felt like Rachel was doing her ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
By: egglette80
Aug 11, 2015
View all comments (1)
Dear Geraint, Thank you for your comments. We do our very best to confirm proof of funds for all buyers and discuss with sellers the buyers position before we place the property under offer. Your first buyers did prove to us they had a mortgage approved however stalled their purchase for unknown reasons and then pulled out when their mortgage offer expired. With regards to lease fees we can not confirm to a buyer what they are unless we see actual documentation and it is that of the solicito....
Jul 19,2015
Minithumbup
By:
Jul 19,2015
0 people found
this helpful
I cannot overstate the excellent service provided by Rachel Rowe and Red Homes. They were professional, efficient, courteous, reassuring and friendly. They organised an open day for the house sale and achieved the asking price that day. Rachel went beyond helpful, when it was difficult to get information from the solicitors, she was able to keep me informed and was very reassuring when matters (through no fault of hers or mine) became complicated. The fees were extremely reasonable as well. I'd ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Jul 10,2015
Minithumbup
By:
Jul 10,2015
0 people found
this helpful
got my settlement through today from Red Homes selling my property for me! i've used them for 4 happy years renting and now over the moon with my sale. a very professional service and painless experience that i would highly recommend to others :-) they got very close to my asking price, advised me throughout the whole process and valiantly fought my corner when the survey came back valuing the property 20k below asking price. they went above and beyond their duty...
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Comment on agent fees
very reasonable
Was this helpful? Yes
May 22,2015
Minithumbup
By:
May 22,2015
0 people found
this helpful
Red Homes handled the sale of my new property and purchase of my old property. I found them helpful, friendly and knowledgeable in all aspects of both the sale and the purchase....
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Comment on agent fees
Fees were as described when we engaged the agent.
Was this helpful? Yes
May 14,2015
Minithumbup
By:
May 14,2015
0 people found
this helpful
I would highly recommend Red Homes. Rachel was extremely helpful from day 1, she arranged an open day which was more convenient for me (rather than the odd viewings which I know she does arrange also) and sold the house on the 1st viewing! (along with 3 other offers!!!) Very impressive. I know she went through her data base and property matched with prospective buyers. She has remained professional and reliable throughout the whole process. Excellent value for money. Will definitely be rec...
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Comment on agent fees
I paid a fixed fee on the sale of the house.
Was this helpful? Yes
May 04,2015
Minithumbup
By:
May 04,2015
0 people found
this helpful
Red Homes was recommended to me by a friend. Gareth first visited the property and was friendly and not at all pushy as some other agents had been. Rachel Rowe then visited the property and was very professional. Rachel spent some time setting the scene so that the best photographs could be taken of the property. Throughout the transaction Rachel updated me and I found the whole experience not at all as stressful as I thought it may be. I would definitely use Red Homes again and am recommen...
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Comment on agent fees
The fees were very competitive and definitely value for money
Was this helpful? Yes
Mar 27,2015
Minithumbup
By:
Mar 27,2015
0 people found
this helpful
Overall the service received from Red Estate Agents was good. I was able to communicate effectively via email which was important to me not being able to take calls during the day due to work. This made the whole application process far less stressful and completely hassle free which is what everyone wants when trying to move home. Gareth who showed me around the property was lovely, informative and very personable. I viewed the property three times for various reasons and they always accomm...
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Comment on agent fees
In comparison to the fees that I have paid in the past with other properties that I have let. Red's fees are excessive and not very clear until you gain clarification.
Was this helpful? Yes
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Rachel was tenacious in sourcing, following up and bringing our purchase to a positive conclusion. Would recommend her to assist with a property purchase. We did however purchase the property to rent out and were disappointed that there were problems with the tenant which were not uncovered by Red Homes which caused us unnecessary anxiety after the purchase....
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Was this helpful? Yes
Jan 20,2015
Minithumbup
By:
Jan 20,2015
0 people found
this helpful
I have recently rented a property via Red Homes of Clive Road Canton. The service I received when viewing and discussing the rental was really friendly and positive, which helped this new renter feel comfortable with the process. Any issues or queries I have had with the property have been dealt with promptly and with no fuss. Overall a very approachable and friendly operation, but not lacking the professionalism needed in this market....
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Was this helpful? Yes
Jan 18,2015
Minithumbup
By:
Jan 18,2015
1 people found
this helpful
I had my house on the market with a local estate agent and had a terrible time with getting hold of them and did have any pictures taken in 9 weeks of being on the market, so i called red homes to value my house and market it because i heard they were good from a family friend. Really glad i did they were helpful got my house on the market that week with great photos and a good write up. The house sold within a month with no fuss and i am really happy and settled in my new house. I will recommen...
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Comment on agent fees
I paid 1% on my house which was half of a local agent which was a great saving.
Was this helpful? Yes
Dec 19,2014
Minithumbup
By:
Dec 19,2014
0 people found
this helpful
the agency have been helpful and have accommodated any requirements that i have had regarding the property. they have kept me informed on any issues that may have arisen at the property which i have appreciated. i find them to be friendly and approachable...
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Was this helpful? Yes
Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
this helpful
My whole experience of Red Homes as a landlord has been one of professionalism curtsy and a can do attitude. I saved a considerable sum by transferring my property to them and it was only when they took over that I realised what poor service I had been paying for with my previous agent. I cannot recommend then high enough...
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Comment on agent fees
Very fair compared with other agents
Was this helpful? Yes
Aug 21,2014
Minithumbup
By:
Aug 21,2014
0 people found
this helpful
Excellent service, Rachel even managed to secure a sale for our property for £7000 more than the asking price. She and Jo were always patient and professional throughout and were always on hand to answer questions and act on our behalf. Highly recommended....
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Comment on agent fees
The cheapeast around Cardiff!
Was this helpful? Yes
Aug 15,2014
Minithumbup
By:
Aug 15,2014
0 people found
this helpful
We have just bought our first home, Red homes were brilliant, jo showed us around the property on several occasions, was helpful and let us get on with it. Rachel kept us updated when our solicitors werent v.good. they are a great team and not what we expected from estate agents.....
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Aug 14,2014
Minithumbup
By:
Aug 14,2014
0 people found
this helpful
Rachel was extremely helpful and friendly in helping me find a tenant. This is the first time I've ever put a property out to let so was very nervous. unlike other agents Rachel treated you as a person and explained everything to me in a reassuring manner. Happy to recommend....
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Was this helpful? Yes
Aug 04,2014
Minithumbup
By:
Aug 04,2014
0 people found
this helpful
Rachel was awesome and did exactly what she said she would do, even though we were selling properties in Cardiff from New Zealand she handled everything in a professional and considered manor making the whole process easy and plain sailing. I would not hesitate to recommend the services of this particular Red homes estate agents especially when you look at the corresponding charges that other local agents charge for the same or lessor service. All the best Rachel for your new office on Caerphi...
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Jun 22,2014
Minithumbup
By:
Jun 22,2014
0 people found
this helpful
Having already bought the house through Red Homes, and been pleased with the service, I went back to them to sell it. Rachael is efficient, reassuring and timely. Although only running a small Agency she is always busy, a sure sign that she is doing everything right. I would recommend her to anyone buying or selling property and would use her again if I was buying in the area....
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Was this helpful? Yes
Apr 25,2014
Minithumbup
By:
Apr 25,2014
0 people found
this helpful
Rachel from Red Homes impressed me throughout the sale of my property. She was friendly, reassuring and professional throughout the process - from advising me on what remedial work i should undertake to increase the desirability of my house to liasing with the buyer and their solicitor when things were moving slowly. With her great knowledge of the market and spot on valuation, my house was sold on the second viewing on only the second day of being on the market! I have already recommended her t...
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Was this helpful? Yes
Jun 03,2013
Minithumbup
By:
Jun 03,2013
0 people found
this helpful
Was this helpful? Yes
Apr 16,2013
Minithumbup
By:
Apr 16,2013
0 people found
this helpful
Rachel\'s assistance was invaluable - always able to help whether by email, on the phone or in person. And absolutely no pressure. Just genuinely top-class service with a smile! Thanks Red Homes...
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Was this helpful? Yes
Jan 27,2013
Minithumbup
By:
Jan 27,2013
0 people found
this helpful
We had our home on the market with Peter Alan for 3 months and had just one viewing, from which we received no feedback.....we changed to red homes and Rachel was always in contact with us via email or phone...she had lots of viewings...always gave us feedback and suggestions of how we could improve things ...and sold the house within approx 7/8 weeks. I would definitely recommend Rachel and her team ...very proffessional and friendly...thankyou red homes and Rachel for the great job,! Xx...
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Jan 22,2013
Minithumbup
By:
Jan 22,2013
0 people found
this helpful
Rachel was extremely helpful and prompt in dealing with all our enquiries about our new home. Even though moving house can be quite stressful, Rachel\'s professionalism and knowledge helped us greatly, and it ended up being an easy and smooth transaction....
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Dec 15,2012
Minithumbup
By:
Dec 15,2012
0 people found
this helpful
They are faultless make renting my property easy Rachel found me a tennant within 1 week and has organized everything from first viewing, vetting tennants,safety cerificates,collecting rent each month, repairs and inspecting the property. Red homes come highly recomended more profesional and better value than the rest....
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Nov 06,2012
Minithumbup
By:
Nov 06,2012
0 people found
this helpful
The customer service received by Rachel upon viewing flats, as well as the process of moving in, has been second to none. After having bad experiences with other estate agents, Red Homes have been a breath of fresh air and I would recommend them to anyone....
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Nov 06,2012
Minithumbup
By:
Nov 06,2012
0 people found
this helpful
Rachel was extremely knowledgeable, professional and helpful. After each viewing she always provided excellent and useful feedback. Rachel maintained regular communication throughout the sale process. The selling fee was very competitive compared with other local agents. I would strongly recommend anyone use Rachel\'s services at Red Homes....
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Was this helpful? Yes
Areas covered
  • CF5
  • Cardiif
  • CF14
  • Vale of Glamorgan
  • CF23
  • Barry
  • CF24
  • CF15
  • CF10
  • CF3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £188,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 7 0 14 1 4 0 0 0
Rachel Rowe - no image available Rachel Rowe
Managing Director
30 reviews

About Rachel No description set View full profile
Cardiff South Glamorgan - upload your photo Cardiff South Glamorgan
0 reviews

About Cardiff No description set View full profile
Joanne  Richards - no image available Joanne Richards
sales negotiator/administrator
4 reviews

About Joanne Joanne's friendly approach and exceptional customer service skills, combined with her drive for sales make her an invaluable member of the team. Having previous experience in the industry, Joanne is a View full profile
Gareth  - upload your photo Gareth
2 reviews

About Gareth No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our agency selling fee is just 0.90% inclusive of vat which will provide you with premium marketing, professional photos and property description, accompanied viewings, free epc, free 3d floor plan, regular feedback and a dedicated sales team
Last updated at 10:27 AM 07/09/2015 by rachel rowe

Complaints Procedure

If you have a complaint please either email us at sales@redhomescardiff.co.uk or write to us at 1 clive road, canton, Cardiff cf5 1hf and we will respond within 48 hours.
Last updated at 10:27 AM 07/09/2015 by rachel rowe

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