Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best people with the same values and high levels of work ethics, Raine and co has ensured success in every field. In the property market location is the key and Raine and Co has become one of the largest and most respecte Read full description...d independent estate agents in Hertfordshire with modern, prominent offices located strategically to support each other in busy positions in Potters Bar, Hatfield, St Albans (City Centre), St Albans (Oaklands), Codicote, Stevenage, Cheshunt, Broxbourne and Mayfair, London. Over the years Raine and Co has successfully expanded into Residential Lettings, Property Management, Land, Development, New Homes, Property Auctions, Property Investment, Financial Services, Commercial Sales, Commercial Lettings while always making sure that the same core values and high service levels are met and exceeded. For overseas properties, Raine International has offices in Nueva Andalucia, Spain and we will opening our latest office shortly in Lagos, Portugal. The Directors of Raine and Co strongly believe that the profession should be regulated and as a result are members of The National Association of Estate Agents, The Association of Residential Letting Agents, The National Approved Letting Scheme and The Ombudsmen for Estate Agents. The Hatfield and Potters Bar offices have also been chosen by The Relocation Agent Network as the Best Independent Estate Agents in their respective towns. In November 2016 our Hatfield office won an award from ALLAGENTS (a customer review website) for the best customer service out of all the Estate Agents in Hatfield.
Raine and Co

33 Market Place Stevenage
Hertfordshire
SG1 1DH

01438 870668
Jul 11,2015
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By:
Jul 11,2015
10 people found
this helpful
Have dealt with 10 agents over the last 30 years and these are by far the worst. Very unknowledgable about the vendors property bordering on hindering. Too afraid to ask or challenge the vendor. Overpriced property just based on a previous estate agents failed sale. Patronising and presumptious that we as buyers wouldn't know the process therefore could be told anything. Very unhelpful on moving day....
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What agent could do to change your mind?
Be more knowledgeable and less sales process driven. Be prepared to assist your buyers as without them you have nothing! !
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By: The Manager
Aug 14, 2015
View all comments (2)
Thank you so much for responding to my comment, just to clarify, you mentioned being more knowledgeable, me being the branch manager I was born and bred in Stevenage, the knowledge we have is impeccable. Also, when you mention about the sales process, a good estate agent will put every force possible to the sales process as this makes things happen to achieve a successful completion. I would finish this comment with buyers correctly so, without them you there would be no sales. Not forgetting ho ...
Areas covered
  • SG1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £348,000
  • Max: £348,000

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Last updated at 2:09 PM 09/06/2017 by Michael Marsh

Complaints Procedure

Our sales and lettings teams are trained and incentivised to offer you a service that is second to none. If at any point you are unhappy with our service or communication levels, no matter how trivial, please do not hesitate to contact us immediately on customerservices@raineandco.com. This is extremely important to us as if we are not aware of a problem we are unable to rectify it. Alternatively if you receive an exemplary service we would also like to know so that we can reward the person/s responsible. This email is only read by the Directors of Raine and Co and if you require can be kept anonymous.As a company we are never happy to sit still and are always trying to improve our service, marketing and reputation. We send “Customer Care Questionnaires” to both sellers and buyers upon legal exchange of contracts. To date 85% of these have been returned to us and the average score we have achieved out of 10 is 8.9, all of the returned questionnaires have stated that they would be happy to use us again and are confident to recommend our services to their friends, family and neighbours.
Last updated at 2:09 PM 09/06/2017 by Michael Marsh

Awards won by Raine and Co, Stevenage SG1 1DH

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