Raine and Co
Hatfield, AL10
4.2/5, 74 reviews
81% recommended
88% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction



Property Features

Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best ... show more Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best people with the same values and high levels of work ethics, Raine and co has ensured success in every field. In the property market location is the key and Raine and Co has become one of the largest and most respected independent estate agents in Hertfordshire with modern, prominent offices located strategically to support each other in busy positions in Potters Bar, Hatfield, St Albans, Codicote, Stevenage, Cheshunt, Broxbourne and Mayfair, London. Over the years Raine and Co has successfully expanded into Residential Lettings, Property Management, Land, Development, New Homes, Property Investment, Financial Services, Commercial Sales, Commercial Lettings and International properties with their very own Raine International office located in Nueva Andalucia, Spain and Lagos, Portugal while always making sure that the same core values and high service levels are met and exceeded.The Directors of Raine and Co strongly believe that the profession should be regulated and as a result are members of The National Association of Estate Agents, The Association of Residential Letting Agents, The National Approved Letting Scheme and The Ombudsmen for Estate Agents. The Hatfield and Potters Bar offices have also been chosen by The Relocation Agent Network as the Best Independent Estate Agents in their respective towns.

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Opening Hours
Address

Raine and Co
11 Market Place
Hatfield
Hertfordshire
AL10 0LJ
01707 266885

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 96% £80,000 £600,000
Lettings 100% 83% £600 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 6 5 22 2 28 1 1 6
Areas covered
  • AL10
  • AL9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS Relocation Agent Network Move With Us
Latest Properties

No Properties

“I had the pleasure of working with Libby from......”

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Feb 26,2024
Minithumbup
Libby
By: 'Majid'
Feb 26,2024
1 people found
this helpful
I had the pleasure of working with Libby from Rain & Co as my estate agent, and I couldn't be happier with the experience. Libby's professionalism, dedication, and knowledge of the market were evident throughout the process. She provided exceptional service, guiding me every step of ...
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Was this helpful? Yes
By: Mike Marsh
Feb 26, 2024
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Thank you Majid for leaving this kind review especially on the day that you moved into your new home. Having Libby as a dedicated Sales Progressor does mean that we can all offer a higher standard of service. Best wishes for the future. ...

“she was very nice and helped us a lot Thanks...”

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Feb 14,2024
Minithumbup
By: 'bekim kapiti'
Feb 14,2024
0 people found
this helpful
she was very nice and helped us a lot Thanks...
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“I would just like to say a big thank you to K......”

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Feb 03,2024
Minithumbup
Keith
By: 'Malcolm M'
Feb 03,2024
1 people found
this helpful
I would just like to say a big thank you to Keith, Brandon, Mike and Libby for the excellent service and assistance you gave me in selling my house in Hatfield. The service I received was very professional and I would not hesitate to use ...
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By: Mike Marsh
Feb 05, 2024
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Thank you Malcolm for your review, always appreciated and we are pleased that we could help you with the sale of your property. ...

“Professional & Helpful Service...”

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Dec 20,2023
Minithumbup
Keith
By: 'Dean Williamson'
Dec 20,2023
2 people found
this helpful
Bought a property in Hatfield from Raine & Co. Keith and the team were extremely patient, understanding and helpful throughout the process....
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By: Mike Marsh
Dec 20, 2023
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Thank you Dean for the kind review. It was a pleasure to assist you and if we can ever be of help again please do not hesitate to call us. ...

“Very good service, very helpful and diligent......”

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Nov 01,2023
Minithumbup
By: 'Jem'
Nov 01,2023
2 people found
this helpful
Very good service, very helpful and diligent. Communication was excellent...
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By: Mike Marsh
Nov 02, 2023
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Thank you Jem for taking your time to leave this review. It was a pleasure to assist you with your purchase and we all hope you enjoy your time living in your new home. ...

“Keith was very helpful and supportive...”

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Sep 18,2023
Minithumbup
Keith
By: 'Faith'
Sep 18,2023
2 people found
this helpful
Keith was very helpful and supportive when we wanted to purchase our house. Thanks for everything Keith...
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Was this helpful? Yes
By: Mike Marsh
Sep 18, 2023
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Thank you Faith for leaving this review. We are all pleased that you enjoyed your experience with Raine and Co. If we can ever be of assistance please do not hesitate to call or email. ...

“Raine and Co are very professional and helpfu......”

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Aug 21,2023
Minithumbup
Keith
By: 'Shaz'
Aug 21,2023
2 people found
this helpful
Raine and Co are very professional and helpful. Helped me to buy our first property. Special thanks to Keith Boyden....
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By: Mike Marsh
Aug 21, 2023
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Thank you for taking your time to leave this kind review. We wish you happiness in your new home. ...

“I brought a property using Raine and Co and I......”

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Jul 03,2023
Minithumbup
Keith
By: 'Roberto'
Jul 03,2023
1 people found
this helpful
I brought a property using Raine and Co and I do not regret the Support and service from Keith Boyden was outstanding was quite a few problems but he offer his support any time even would make himself available to revisit the house. He made ...
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“Made the process of buying much easier becaus......”

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Feb 05,2023
Minithumbup
Danielle
By: 'Hayley'
Feb 05,2023
2 people found
this helpful
Made the process of buying much easier because… Easy to get hold of, no question was too silly, kept up reassured, kept us updated and regularly checked in, very clear communication facilities between all parties Keith at the Hatfield office was brilliant too....
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“I would recommend Raine & Co as result of our......”

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Sep 02,2022
Minithumbup
Danielle
By: 'Julie'
Sep 02,2022
4 people found
this helpful
I would recommend Raine & Co as result of our recent positive experience From the very start our Agent dealt with us and the sale of our property in the most professional way, she was friendly & approachable and often went above and beyond she kept us ...
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“Warm, friendly and helpful...”

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May 12,2022
Minithumbup
Danielle
By: 'Lorna'
May 12,2022
3 people found
this helpful
The people at Raine and Co, are warm, friendly and very helpful. As a seller I would recommend them to anyone....
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“Excellent...”

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Jun 19,2021
Minithumbup
Danielle
By: 'HappyCustomer'
Jun 19,2021
2 people found
this helpful
After a negative experience with another agency I found this one with an excellent level of service. Quick and clear process and full support during the buying. Thank you! Keep it up!...
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“Alex and Dimi was very responsive throughout ......”

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May 25,2021
Minithumbup
Alex
By: 'Cameron Tofts'
May 25,2021
4 people found
this helpful
Alex and Dimi was very responsive throughout my property sale and gave me reassurance and updates all the way in the process.They also gave me lots of after care and helped me with any questions I had.Nothing was to much for them and ...
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“If Daniel was in charge of covid responce th......”

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Dec 19,2020
Minithumbup
Dan
By: 'Odowd'
Dec 19,2020
3 people found
this helpful
If Daniel was in charge of covid responce the country would be in a much better place today his professionalism and communication were excellent the first moment we met Daniel we felt like we were in good hands he had all we needed and all ...
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“As a first time buyer I was really apprehensi......”

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Nov 12,2020
Minithumbup
By: 'Haider'
Nov 12,2020
4 people found
this helpful
As a first time buyer I was really apprehensive about the whole process, you always hear horror stories when it comes to buying a property, but in all honesty the staff at Raine and Co squashed all of that! In one word “Amazing”! If you ...
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“Horrible experience with Gemma Matthews. Arra......”

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Oct 14,2020
Minithumbdown
Gemma
Mike
By: 'Curtis'
Oct 14,2020
2 people found
this helpful
Horrible experience with Gemma Matthews. Arranged to view a flat where on the day she was reluctant to answer anything properly or at least find out so instead we asked the owner on the day. Placed an offer for the flat since we liked the ...
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Was this helpful? Yes
By: Mike Marsh
Oct 16, 2020
View all comments (1)
Thank you for taking your time to leave this review and I am sorry that your offer was not accepted. I feel that all of the problems stem from miscommunication, you made an offer on the property that was almost 10% below the market price, given the current market conditions and from conversations that my sales team have had with seller regarding their expectations we knew that this offer would be rejected which Gemma feels was conveyed to you but unfortunately this is not the case. I would like ...

“They fought with us for our dream...”

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Oct 01,2020
Minithumbup
Gemma
By: 'Ms'
Oct 01,2020
3 people found
this helpful
Gemma Mathews and her colleague Tsvetomir Dimitrov assisted our purchase during a time beyond precedent, working relentlessly to secure and assist an almost impossible transition. Adaptive, highly communicative and transparent, with a level of professionalism above and beyond the call of duty and care. we ...
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“Great customer service, really ,really helpfu......”

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Mar 30,2020
Minithumbup
Alex
By: 'Daniel'
Mar 30,2020
3 people found
this helpful
Great customer service, really ,really helpful, I am really happy that I had Caroline to help us out. Thank you for everything! I will definitely recommend them, especially Caroline! Thank you, Alex for showing us the perfect house for us....
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“Very responsive and obliging. As a buyer, Car......”

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Mar 24,2020
Minithumbup
Gemma
By: 'Cathy'
Mar 24,2020
4 people found
this helpful
Very responsive and obliging. As a buyer, Caroline West and Gemma Matthews both gave excellent service, from the viewings stage to the onward sale transaction. They both provided an excellent link with the vendor who was resident abroad. Five star ratings to both Caroline and ...
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“After being let down by several estate agents......”

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Mar 18,2020
Minithumbup
Alex
By: 'Khadeesha'
Mar 18,2020
3 people found
this helpful
After being let down by several estate agents whilst being 6 months pregnant, I started to lose hope. However as soon as our property came online with Raine and co, I called straight away and Alex prioritised my viewing due to the stress and the pregnancy ...
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“Sold our first property with Raine and Co. Th......”

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Feb 19,2020
Minithumbup
Gemma
By: 'E'
Feb 19,2020
4 people found
this helpful
Sold our first property with Raine and Co. The estate agent Gemma was so helpful and found us a buyer within a week of listing. Caroline the sales progresser went above and beyond communicating with a difficult buyer and their unorganised solicitors. We could not ...
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“Thank you Alex and Caroline. Alex was very kn......”

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Jan 14,2020
Minithumbup
Alex
By: 'Annemarie'
Jan 14,2020
4 people found
this helpful
Thank you Alex and Caroline. Alex was very knowledgable and efficient when listing my property. Caroline was key in keeping things moving when communication was limited between solicitors. Definitely worth having an agent with a sales progressor! Thank you...
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“Excellent professional Service, we are delighted....”

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Dec 03,2019
Minithumbup
Alex
Maria
By: 'Terry'
Dec 03,2019
4 people found
this helpful
I have used Raine & Co to find tenants for a rental property in Hatfield for about 10 years, they have always been totally professional, helpful and have ensured the property was up to local authority standards and fully let. Maria Marsh has been excellent in this ...
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“Caroline West was so helpful throughout the w......”

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Nov 27,2019
Minithumbup
Alex
By: 'Lillie'
Nov 27,2019
5 people found
this helpful
Caroline West was so helpful throughout the whole process, keeping us up to date with everything. Her kind and understanding nature really was so helpful. I couldn't recommend her highly enough Alex was also fantastic, he was the first one to show us round the ...
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“Raine and Co, Hatfield, and especially Caroli......”

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Nov 14,2019
Minithumbup
Alex
By: 'Jolyon'
Nov 14,2019
5 people found
this helpful
Raine and Co, Hatfield, and especially Caroline and Alex, have provided an excellent service with prompt communication while dealing with a very difficult buyer for my property....
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“My experience with Raine and Co was surprisin......”

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Nov 10,2019
Minithumbdown
Alex
Gemma
By: 'Shiva'
Nov 10,2019
4 people found
this helpful
My experience with Raine and Co was surprising considering all the positive reviews I'd read. The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him. Alex was frequently ...
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Was this helpful? Yes
By: Shiva Fouladi
Nov 11, 2019
View all comments (2)
Hello Michael, Thank you for your prompt and thoughful response. The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point. I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a go ...

“Top estate agent and very helpful staff, spec......”

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Oct 21,2019
Minithumbup
Gemma
By: 'Ionut'
Oct 21,2019
3 people found
this helpful
Top estate agent and very helpful staff, specially Gemma and Caroline, they helped me a lot in the process of purchasing the house....
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“Customer Focus throughout...”

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Jul 30,2019
Minithumbup
Gemma
By: 'Customer'
Jul 30,2019
6 people found
this helpful
Purchased a property through Raine and Co Hatfield. The tag team approach adopted by Gemma and Caroline never left me without a contact person or an answer to my questions. Great service...
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“Alex and Caroline have both been marvellous i......”

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Jun 26,2019
Minithumbup
Alex
By: 'Mrs'
Jun 26,2019
5 people found
this helpful
Alex and Caroline have both been marvellous in acting for us in the sale of my mother's house. They have kept in constant communication with us which has been excellent when we live 125 miles away. They acted on our behalf promptly and liaised with our ...
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“Very helpful and professional service...”

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Jun 22,2019
Minithumbup
Alex
By: 'Gillian'
Jun 22,2019
5 people found
this helpful
Alex and his team were very helpful, frequently doing more than we expected and updating us weekly. As remote sellers this was especially important. We had no need to chase solicitors as they did this for us and if there were issues found during viewings, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Raine and Co

In-House Complaints Procedure

At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.

If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: (01722) 333306

www.tpos.co.uk

Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 1:38 PM 23/09/2019 by allAgents

Awards won by Raine and Co, Hatfield AL10 0LJ



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