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    Karen Daley
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    Bradley Cooper
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    Alex unknown
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    Mike Marsh
  • Harry Leonard
    Harry Leonard
  • Magdalena Lora
    Magdalena Lora
Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best people with the same values and high levels of work ethics, Raine and co has ensured success in every field. In the property market location is the key and Raine and Co has become one of the largest and most respecte Read full description...d independent estate agents in Hertfordshire with modern, prominent offices located strategically to support each other in busy positions in Potters Bar, Hatfield, St Albans, Codicote, Stevenage, Cheshunt, Broxbourne and Mayfair, London. Over the years Raine and Co has successfully expanded into Residential Lettings, Property Management, Land, Development, New Homes, Property Investment, Financial Services, Commercial Sales, Commercial Lettings and International properties with their very own Raine International office located in Nueva Andalucia, Spain and Lagos, Portugal while always making sure that the same core values and high service levels are met and exceeded.The Directors of Raine and Co strongly believe that the profession should be regulated and as a result are members of The National Association of Estate Agents, The Association of Residential Letting Agents, The National Approved Letting Scheme and The Ombudsmen for Estate Agents. The Hatfield and Potters Bar offices have also been chosen by The Relocation Agent Network as the Best Independent Estate Agents in their respective towns.
Raine and Co

11 Market Place Hatfield
Hertfordshire
AL10 0LJ

01707 266885
Jul 06,2017
Minithumbup
Magdalena Lora
Magdalena Lora
By: 'Steve'
Jul 06,2017
0 people found
this helpful
Put simply, Magdalena was pivotal throughout the entire flat buying process. It would not have happened without her. I am a first time buyer and very grateful for her help in explaining things at every turn. I was not only impressed by her professionalism but also just how personable she was....
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Was this helpful? Yes
Jun 22,2017
Minithumbup
Magdalena Lora
By: 'Sohail'
Jun 22,2017
0 people found
this helpful
Magdalena acted as the Sales Progressor liaising with the chain below and above me. Very helpful, friendly and efficient. It was a pleasure to work with her....
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Was this helpful? Yes
May 17,2017
Minithumbup
Magdalena Lora
By: 'Stephen'
May 17,2017
0 people found
this helpful
Put up with a lot of stress from me always polite and helpful. Kept us up to date we all movements on our sale....
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Comment on agent fees
I believe there in line with other estate agents.
Was this helpful? Yes
May 08,2017
Minithumbup
Magdalena Lora
Alex unknown
By: 'Prashanth'
May 08,2017
0 people found
this helpful
It was a pleasant experience with Raine and Co.Everyone whom i was in touch with were very professional and helpful.They were proactive and supportive throughout the process.Cant recommend them enough!...
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Comment on agent fees
I wasn't charged any
Was this helpful? Yes
May 04,2017
Minithumbup
Magdalena Lora
Alex unknown
By: 'Arjan'
May 04,2017
0 people found
this helpful
All my questions and queries were always answered promptly. All the process went smoothly with no major hiccups. No complaints at all Γ°ΕΈβ€˜Β...
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Comment on agent fees
N/A
Was this helpful? Yes
May 03,2017
Minithumbup
Magdalena Lora
Alex unknown
By: 'OmoNaija'
May 03,2017
0 people found
this helpful
The agent did good job during my property purchase. They responded promptly to enquiries. I am therefore happy to recommend them....
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Was this helpful? Yes
Mar 07,2017
Minithumbdown
Magdalena Lora
By: 'Peter'
Mar 07,2017
0 people found
this helpful
I worked with Magdalena on the sell of my home a few months back. She was very professional and quick to respond to all requests. In short it probably wouldn't have progressed without her and she helped make what would have been a manic period, run very very smoothly. Now all settled and loving our new home! Big thanks!...
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Comment on agent fees
Good - worth the every penny
Was this helpful? Yes
By: Magdalena
Mar 15, 2017
View all comments (1)
Thank you Peter, it was a pleasure working with you. I'm glad you're doing well and enjoying your new home! Best of luck in future :) ...
Mar 03,2017
Minithumbup
Alex unknown
Magdalena Lora
By: 'Louis's'
Mar 03,2017
0 people found
this helpful
Great members of staff helpful and afficienr . Made buying my first home a lot easier than thought and I had assistance if I wasn't sure throughout...
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Was this helpful? Yes
By: Magdalena
Mar 30, 2017
View all comments (1)
It was an absolutel pleasure working with you. Best of luck! :) ...
Mar 03,2017
Minithumbup
Magdalena Lora
By: 'Komal Asani'
Mar 03,2017
0 people found
this helpful
Our purchase was dealt with very professionally and I was very happy with the service. The purchase went through very quickly as we had requested...
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Was this helpful? Yes
By: Magdalena
Mar 30, 2017
View all comments (1)
Thank you Mrs Asani. Best of luck in future! ...
Mar 03,2017
Minithumbdown
By: 'Anna Whitelaw'
Mar 03,2017
0 people found
this helpful
Although we found Magdalena very helpful we were not very impressed with the service we received from Raine and Co....
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Comment on agent fees
Agents fees were average.
Was this helpful? Yes
By: Michael
Mar 04, 2017
View all comments (3)
Good Morning Anna. Thank you for taking your time to leave this review and I am pleased that you found Magdalena helpful. I would however appreciate it if you could elaborate a bit more on why you were not impressed with the service though. The best contact is customerservice@raineandco.com. ...
Feb 28,2017
Minithumbup
Magdalena Lora
By: 'Ram'
Feb 28,2017
0 people found
this helpful
Overall the experience was good. It's good if the agency can get more details like Floor plan, exact sizes and more pictures on how it will look inside before the purchase. Communication process can be improved....
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Was this helpful? Yes
Feb 28,2017
Minithumbup
Alex unknown
By: 'Crabbo'
Feb 28,2017
0 people found
this helpful
Kept us updated on what was going on and was also friendly when talking to either in person or on the phone....
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Comment on agent fees
What I was expecting to pay.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Magdalena Lora
By: 'Nick Hotopila'
Feb 27,2017
0 people found
this helpful
Happy with the experience that I had with Rain&Co. Magdalena was helpful troughout the sale. Thanks to her we haven't pulled out of the sale!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Magdalena
Mar 30, 2017
View all comments (1)
Thank you for your review Nick, it was a pleasure working with you and helping throughout your purchase. Best of luck in future. ...
Feb 24,2017
Minithumbup
Magdalena Lora
By: 'Mo'
Feb 24,2017
0 people found
this helpful
Amazing! Magdalena was brilliant and kept things going and was instrumental in the process! Thank you Magdalena for all your hardwork...
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Was this helpful? Yes
By: Magdalena
Mar 30, 2017
View all comments (1)
Thank you for your review Mo, that's very kind :) Best of luck in future! ...
Mar 07,2016
Minithumbup
Alex unknown
By: 'MAC'
Mar 07,2016
0 people found
this helpful
I used Alex via Raine and Co in Hatfield for my 2 most recent HMO purchases. I would like to say Alex was the upmost professional and friendly throughout the whole process from arranging viewings/ submitting offers/acceptance and managing the whole purchase process. Having dealings with pretty much every estate agent in Hatfield over the last 20 years I've had many a bad experience in buying and selling! There is not a lot more I can say that dealing with Alex was the best by a country mile! I ...
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Comment on agent fees
Good fees but the service more than makes up for it. Buyers are screened well to make sure they can get a mortgage and are not wasting the vendors time!!
Was this helpful? Yes
Feb 19,2016
Minithumbup
Harry Leonard
By: 'Mr & Mrs Moran'
Feb 19,2016
1 people found
this helpful
I researched my local estate agents and found that Raine & Co had very impressive customer testimonials. I was impressed with Harry and the team at Raine & Co , they have sold my home for a price much higher than what other local estate agents valued my home for. What impressed me the most was the efficiency as all was completed within six weeks. A highly reconmended and professional service....
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Comment on agent fees
Well deserved fee
Was this helpful? Yes
Feb 17,2016
Minithumbup
Harry Leonard
By: 'Mr B'
Feb 17,2016
1 people found
this helpful
I was very happy with Raine and co, Harry was always very helpful and professional I would be happy to recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 09,2016
Minithumbup
Harry Leonard
By: 'sook'
Feb 09,2016
3 people found
this helpful
Harry was extremely helpful towards our buying and selling. He was always responsive and honest regarding all our questions. We had so many bad experience with other agents. But dealing with Harry gave us confident again and he certainly deliver the professional service....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 13,2015
Minithumbdown
By: 'Amber'
Nov 13,2015
0 people found
this helpful
I contacted the agent to register my details for rentals. Too which I was turned away. The agent responded with as soon as properties come on they go. No concern that I could be a potential tenant if they had bothered to take down my details and contact me if a potential property should come available. I was turned away before any of my requirements where listened too. Will not use this agent found them to be extremely lazy....
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What agent could do to change your mind?
Because I was shut down so quickly I had no idea what the agency fees would be
Attached Files
Comment on agent fees
Because I was shut down so quickly I had no idea what the agency fees would be
Was this helpful? Yes
By: Mike Marsh
Nov 16, 2015
View all comments (1)
Good Morning Amber. I am very sorry that you are unhappy with the way you were treated by my office. Raine and Co has been established in Hatfield since 1993 and are experts in the local lettings and sales markets. My office is contacted by hundreds of tenants each week and unfortunately sometimes we do not have suitable properties for all of them. We advise potential tenants to keep an eye on the many websites that we advertise on, this ensures that all tenants have an equal opportunity to view ...
Oct 29,2015
Minithumbdown
Alex unknown
By: 'Frank'
Oct 29,2015
0 people found
this helpful
Extremely disgusted the way they pretend to help you to buy a property. Plays arround and make you get involved in a fake bidding war and doesn't even bother to communicate the actual offers that's been made. Simply avoid this company. Complete waste of time dealing with them and such disgrace they project about the industry. Just don't even bother dealing with liers such as this. Avoid avoid avoid !...
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Was this helpful? Yes
By: Mike Marsh
Nov 23, 2015
View all comments (1)
Hi Frank. I believe the property that you offered on was in Talbot Road, Hatfield. I can assure you that we had more than one prospective purchaser offering on the property and the owner decided to accept an offer from a buyer in a better position than yourself. I understand that you were offered the opportunity offer on a similar but slightly cheaper property that we had available in the same road. Raine and Co strongly adheres to all of the legislation within the Estate Agency industry and mak ...
Jun 22,2015
Minithumbdown
Bradley Cooper
Mike Marsh
By: 'Ishil Karaman'
Jun 22,2015
1 people found
this helpful
Absolutely awful service post rental. As soon as the contract was signed, no one wanted to know of the issues involved. Many promises were made and not kept. New carpets, bed, wardrobe were meant to be installed but weren't. Still not able to occupy despite already paying a week's rent. When I complained to one of the directors, he just passed it on to a colleague who is absent on annual leave! Not impressed at all. Would not use this firm!!!...
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What agent could do to change your mind?
To keep their promises and respond to our concerns post sale
Attached Files
Was this helpful? Yes
By: Michael Marsh
Jun 29, 2015
View all comments (2)
All of the problems the tenants highlighted have been rectified within 48 hours including a new bed and mattress. The tenancy has also been adjusted to ensure that the tenant is not out of pocket. ...
Jan 25,2015
Minithumbdown
Harry Leonard
By: 'Mansoor'
Jan 25,2015
1 people found
this helpful
Scheduled for a viewing but Mr. Harry never showed up, despite waiting for 1 hour in cold and windy weather and calling them three times....
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Was this helpful? Yes
By: Mike Marsh
Feb 06, 2015
View all comments (1)
My name is Michael Marsh, I am one of the Directors of Raine and Co. I have spoken to the sales team at Hatfield regarding this matter and understand that you turned up for the appointment 45 minutes late. Saturday is our busiest day of the week and our sales team are expected to be booked out doing show rounds for most of the day. Appointments are spaced to allow our sales team adequate time to devote to the prospective purchaser and to travel between properties. Unfortunately if people turn up ...
Jan 10,2014
Minithumbdown
Alex unknown
Mike Marsh
By: 'AC'
Jan 10,2014
2 people found
this helpful
I haven\'t had a good experience with this agent and I think that other potential buyers should know about what they are like before they deal with them. So please see the string of emails below between myself and the agent. Sensitive information such as my name, address of the property and amount offered have been removed and replaced with X\'s: 09/01/2014 --12:51, Buyer Wrote: Dear Alex / Michael / Office Manager Following your calls today regarding the other person who has made the sam...
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What agent could do to change your mind?
The agent could have taken the ethical approach and kept their word. I was the first person to view the property and I offered asking price. No further viewings should have been arranged and no further offers should have even been considered. The agent has obviously already replied to my emails as seen above, so I don\'t expect a further response. I have posted this review for the sole purpose of ensuring that other potential buyers are aware of what they did.
Attached Files
Was this helpful? Yes
By: Michael Marsh
Mar 13, 2014
View all comments (1)
By law we have to put all offers forward to the seller and confirm them in writing to both the seller and the potential purchaser as we did on this occasion. Other people did view the property between this lady viewing and the vendor accepting her offer which resulted in another person offering. If we had not put the second offer forward we would not only have broken laws but this would have been completely unethical. As an agent it is not our decision as to which offer the property owner accep ...
Sep 16,2010
Minithumbup
By: 'tom'
Sep 16,2010
2 people found
this helpful
Paul Jackson the senior negotiator was the most helpful agent that i had dealt with in the area He informed me of the most suitable area to live and made me feel at ease as I have never rented before. I will strongly recommend Paul and Raine & Co to anyone I know....
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Was this helpful? Yes
Aug 27,2010
Minithumbdown
By: 'Mikeherron'
Aug 27,2010
1 people found
this helpful
I have been a tenant in one of Raine and cos let properties for the past 16 months. Despite me paying my rent on time every month without fail I still find myself in a situation where they are incredibly unhelpful. 1) At the end of my tenancy the landlord stated I could take all furniture as it was not needed, I took a large wooden chair (value maybe ...
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Was this helpful? Yes
By: Michael
May 25, 2013
View all comments (1)
[[EDIT ORIGINAL START]] My name is Michael Marsh and I am one of the Directors of Raine and Co. Since we started the company in 1991 we have sold and let many properties and as a result we have many, many people who are confident to recommend our services to other people (http://www.raineandco.com/testimonials). This and our reputation are something that we are very proud of and also something that we are very protective of so we invite any person that has a compliant about our company to speak ...
Areas covered
  • AL10
  • AL9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
84% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£80,000
  • Max: Β£400,000

Letting
  • Min: Β£0
  • Max: Β£287,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 1 2 6 2 10 0 0 4
Karen Daley - upload your photo Karen Daley
1 reviews

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Bradley Cooper - upload your photo Bradley Cooper
1 reviews

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Alex unknown - upload your photo Alex unknown
8 reviews

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Mike Marsh - upload your photo Mike Marsh
2 reviews

About Mike No description set View full profile
Harry Leonard Harry Leonard
Sales Negotiator
4 reviews

About Harry No description set View full profile
Magdalena Lora Magdalena Lora
Sales Progressor
13 reviews

About Magdalena No description set View full profile

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Fees

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Last updated at 11:57 AM 09/06/2017 by Michael Marsh

Complaints Procedure

Raine and Co

In-House Complaints Procedure

At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.

If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

Ҁ’ We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
Ҁ’ We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
Ҁ’ If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
Ҁ’ We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: (01722) 333306

www.tpos.co.uk

Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 11:57 AM 09/06/2017 by Michael Marsh

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