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    Stuart Monument
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    Marcus De Souza
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    Lily Stroud-Li-Rocchi
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    Leon Ramsden
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Pymm and Co Estate Agents

4 Ber Street Norwich
Norfolk
NR1 3EJ

01603 305805
Website not available

Properties for sale
Properties for rent
Dec 07,2017
Minithumbup
Lily Stroud-Li-Rocchi
Leon Ramsden
By: 'Jo and Stu Francis'
Dec 07,2017
0 people found
this helpful
We have recently completed a move and used Pymm and Co to sell our house in Norwich. They produced property details that looked lovely and we found both Lily and Leon to be extremely helpful and professional. We were kept fully updated all the way through the sale of our property and they always dealt with any queries we had quickly and efficiently. We would have no hesitation in recommending Pymm and Co to anyone looking to sell their property- in fact, we already have!...
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Comment on agent fees
Very Happy with the fee
Was this helpful? Yes
Aug 17,2017
Minithumbdown
By: 'Matt'
Aug 17,2017
1 people found
this helpful
I'm reviewing from a landlord perspective: At first all was fine with Pymm and Co, I have since sold the flat and been having some contact with the tenants I just happened to ask the question 'how we're pymm and co when they came do do the 3 monthly checks on the property' to which I got the response 'they have never been to visit' I emailed Pymm and Co and the response was that tried to arrange bit tenants were never available. Given the previous reviews left about agents lying it would appear...
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Comment on agent fees
Bad
Was this helpful? Yes
Jul 28,2017
Minithumbdown
By: 'KJ'
Jul 28,2017
0 people found
this helpful
I have rented through many agents and this was by far the worst experience. Nothing wrong with the individuals personally, but a general lack of interest and indifference to any problems which (even when marked for the landlord to fix on the inventory) they just came back and said 'landlord is not prepared to fix this at this time'. Then there are the fees and the ridiculous insurance they force you to take out in addition to the deposit. I stayed in the property just six months, not because I h...
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Comment on agent fees
Bad
Was this helpful? Yes
May 01,2016
Minithumbdown
Stuart Monument
By: 'Haha'
May 01,2016
0 people found
this helpful
So when we moved into a certain property we were were private and the idiot landlord thought pymm and co would be good as an estate agents!!! Well he was wrong there..... I've had problem after problem after problem which was meant to be getting solved since they took over well NOOOOOOOO still waiting, I've had mould in my bathroom kitchen and bedroom!!!!! The landlord had already had people in to clean it up once with stiff that was meant to keep it away,, well it's even worse!!! I have to coo...
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What agent could do to change your mind?
Terrible
Attached Files
Comment on agent fees
Terrible
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By: 'Marina'
Jan 20,2016
1 people found
this helpful
The worst agency I have ever dealt with. Never took in consideration our comments in the inventory, then when we checked out, it all suddenly became damage done by us. They kept harassing us and the amount of money they wanted kept increasing every week. Real scams!...
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Was this helpful? Yes
By: customer123
Feb 29, 2016
View all comments (1)
Called to arrange a viewing of a property for sale. No show at time arranged, called to find out where they were. A very rude Georgia Carr answered, lied that a voicemail had been left and said the viewing was unconfirmed, didn't apologise or offer any resolution to the problem. Tried to make out it was my own fault. Wont be letting them negotiate a purchase if this is their attitude. Pymm and co - You should look at who is representing your company. ...
Nov 11,2015
Minithumbdown
By: 'Ashish Pandey'
Nov 11,2015
1 people found
this helpful
1- First, they asked me to pay for 8 extra days after 10 months stay, I paid that. After coming home I checked my tenancy agreement and found that they overcharged me for 1 day. I informed them immediately and its 1 month and 20 days today, I have not received refund of overpaid rent. The employee I am talking to, just say I am following up with finance (as if Finance team sits in different universe) but there is no refund. 2- When I took home on rent, it was not properly furnished (For e.g. man...
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Was this helpful? Yes
Oct 08,2013
Minithumbdown
By: 'Karen'
Oct 08,2013
4 people found
this helpful
Staff contacted upon two separate occasions requesting details for a viewing. The first occasion a woman informed me she would ring back, this never happened it is now nearly a week. The second occasion i was informed someone would ring me back on the day this never happened. I will be taking my business elsewhere, such shoddy customer service....
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What agent could do to change your mind?
It would have been useful if the agent had rung back as promised the fact that this occurred on two separate occasions show a lack of courtesy or customer care.
Attached Files
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
33% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 4 1 0 0 0 0 1
Stuart  Monument  - upload your photo Stuart Monument
Director (lettings)
1 reviews

About Stuart No description set View full profile
Marcus De Souza  - no image available Marcus De Souza
Branch Manager - Thorpe Marriott
0 reviews

About Marcus No description set View full profile
Lily Stroud-Li-Rocchi - upload your photo Lily Stroud-Li-Rocchi
1 reviews

About Lily No description set View full profile
Leon Ramsden - upload your photo Leon Ramsden
1 reviews

About Leon No description set View full profile

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Awards won by Pymm and Co Estate Agents, Norwich NR1 3EJ

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