• Shaun Phillips
    Shaun Phillips
  • Rob Kyte
    Rob Kyte
  • Alex Parsons
    Alex Parsons
  • Charlie Locke
    Charlie Locke
We started Purple Frog to work around students’ needs. That meant the right properties, the right opening times, arranging viewings around you and giving a proper level of service. Everything is built around giving students what they want. And that’s how the business thrives. By doing this we make student living easier. We tailor our service to every individual, and we strive to be the best, every single day.
Purple Frog Property Ltd

134 Whiteladies Road Clifton, Bristol

0117 370 3330

Oct 08,2016
Oct 08,2016
0 people found
this helpful
Hands down one of the most frustrating and unprofessional companies I've ever dealt with. They will blatantly lie to your face in an attempt to prize money from you. A couple of the staff can be helpful at times, but for the most part the very young team are dishonest, unprofessional, and incompetent. Our tenancy was difficult from start to finish, and getting our deposit back is still an absolute nightmare. I am furious with the company for their extremely poor standards. I would warn a...
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Was this helpful? Yes
By: James Mason
Oct 13, 2016
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Hi Tom It's been 3 days since I reached out, but I've not heard back from you. Please can I ask that you contact me as soon as possible so we can sort your deposit situation. I understand that the deposit process might be frustrating. We do have detailed information about deposits on our website. Emma-Leigh, who is one our deposits team wrote a blog about this recently: http://www.purplefrogproperty.com/blog/zen-deposits/ This should explain the deposits process and how we try and keep it as f....
Dec 01,2014
Dec 01,2014
1 people found
this helpful
Purple frog are one of the most devious thieving con artists u will find out their do not go any where near them if you want deposit stolen and nothing fixed when broken and the boss is an arrogant peice of work all in all absolute joke house of 5 not one even got a penny back no lists of any damages or receipt for any work they just stole then and will not even reply to messages or phone calls 100% scam...
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Was this helpful? Yes
By: Greg - Purple Frog
Jan 26, 2015
View all comments (1)
Hi Pete. We have recently come across your review online and wanted to address it in further detail with you. Having looked at the information you have supplied, we do not have a property in BS26, the rent figure of £600pcm for a house/flat of 5 cannot be correct either, so we have having a lot of difficulty working out who you are. I also cross checked all the Peter or Pete's on our database for the 13-14 tenancy period cannot also identify you that way. The Government implemented Deposit Pr....
Areas covered
  • BS8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Shaun Phillips Shaun Phillips
Branch Manager
0 reviews

About Shaun Shaun knows the student market in Bristol like the back of his hand having studied at UWE and then managed thousands of beds for one of the largest student accommodation providers in the country. He&a View full profile
Rob Kyte Rob Kyte
0 reviews

About Rob Rob is a man of many parts. That's why he can help you with booking viewings, follow up questions, taking payments, helping with 'maintenance stuff' and helping students secure properti View full profile
Alex Parsons Alex Parsons
Senior Lettings Negotiator
0 reviews

About Alex Alex has over 5 years experience working in Sales and Lettings; he's Bristol born and bred so he really knows his way around. Alex loves taking people on viewings and gets a real kick out of find View full profile
Charlie Locke Charlie Locke
Business Administrator
0 reviews

About Charlie No description set View full profile

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Student Administration fee (payable when reserving a property): £50 per person Professional Administration fee (payable when reserving a property): £150 per tenant Company application fee: £250 Novation Agreement (payable for completing the paperwork to swap tenants on a tenancy agreement which is already signed): £150 Advertising a Room to Rent (includes Novation charge): £250 Late payment fee, on each occasion a payment is made late or a letter or email is sent by the landlord or Purple Frog: £35 Return of over-payment of rent: £35 for each occasion Maintenance call out - user error: £60 Maintenance call out - non emergency out of hours: £100
Last updated at 1:07 PM 04/10/2016 by James Mason

Complaints Procedure

In the first instance we ask that you contact: Shaun Phillips (0117 370 3330, Shaun.Phillips@purplefrogproperty.com)

In the event that you are not happy with the response you have received from our branch managers or it is not appropriate to put your complaint directly to them, please forward your complaint to Patrick Garratt. Please mark any correspondence as private and include any complaint you have previously forwarded; you can contact Patrick as below:

Patrick@purplefrogproperty.com, 07817 793 828, The Innovation Centre, 1 Devon Way, Birmingham, B31 2TS.
Last updated at 1:07 PM 04/10/2016 by James Mason

Awards won by Purple Frog Property Ltd, Bristol BS8 2RS

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