Reading, RG1
4.3/5, 413 reviews
86% recommended
76% sales valuation accuracy
87% sales fee satisfaction
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! ... show more Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, has resulted in us being awarded Best Estate Agency in Berkshire and Best Lettings Agent in the UK at the UK Property Awards for two years running as well as Best International Lettings Agency for 2015/16!

To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
Prospect Estate Agents, visit prospect.co.uk/valuation

Opening Hours
Address

Prospect Estate Agency
24 King Street
Reading
Berkshire
RG1 2HE
0118 955 9700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 87% £117,000 £490,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 6 163 29 49 6 35 3 9 12
Areas covered
  • RG8
  • Reading
  • RG7
  • Woodley
  • RG6
  • Earley
  • RG5
  • RG4
  • RG30
  • RG2
  • RG10
  • RG1
  • RG31
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS NLA TDS The Guild Move With Us
Latest Properties

No Properties

Images & Videos

“Excellent customer service from the start, was made aware of ......”

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Sep 17,2015
Minithumbup
Harrison
By: 'Sharon'
Sep 17,2015
0 people found
this helpful
Excellent customer service from the start, was made aware of all perspective buyers, viewings undertaken by the Agent, given feedback after all viewings, once the sale had been agreed they kept in touch, very personal service, which helped when things sometimes it a slow point, ...
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By: Prospect Estate Agency
Sep 18, 2015
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Thank you for the five stars ...

“We have recently approached our Landlord about decorating our home ......”

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Sep 17,2015
Minithumbup
Gemma
By: 'Gemma'
Sep 17,2015
0 people found
this helpful
We have recently approached our Landlord about decorating our home as the property is a little tired and could do with some sprucing up. I contacted Gemma Worrall regarding my request and it was handled superbly. Gemma was proactive and kept me up to date ...
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By: Michal Kapar
Apr 09, 2019
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Worst company ever, not supporting tenants not reply to emails. House was dirty from beginning lots of things destroyed etc. And at the end of tenancy they even don't want to return our deposit back. Unbelievable! ...

“Prospect achieved the full asking price for my rental property. ......”

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Sep 13,2015
Minithumbup
Jordan
Matteo
By: 'Tracey'
Sep 13,2015
0 people found
this helpful
Prospect achieved the full asking price for my rental property. They provided a first class service, kept me updated at all times and were extremely friendly and professional to deal with. After a very bad experience with another established Reading estate agent I had lost ...
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Comment on agent fees
Provided a great rate and much better terms than the previous agent I had registered with.
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By: Prospect Estate Agency
Sep 16, 2015
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Thank you for sharing your experience and for the recommendation. ...

“My dealings with Chloe / Jake whom I found to be ......”

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Sep 09,2015
Minithumbup
By: 'excellent'
Sep 09,2015
0 people found
this helpful
My dealings with Chloe / Jake whom I found to be most helpful In the successful letting of my property,I will of course be using The services of Prospect again in the future...
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By: Prospect Estate Agency
Sep 16, 2015
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Thank you for the five stars and we look forward to assisting you in the future. ...

“Considering the agents I dealt with in Reading as a ......”

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Sep 08,2015
Minithumbup
By: 'Jo'
Sep 08,2015
0 people found
this helpful
Considering the agents I dealt with in Reading as a whole where absolutely abysmal (especially during this hugely busy time - where "houses sell themselves" and I was told by another agent "I dont get much commission on this so I dont spend the time ...
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By: Prospect Estate Agency
Sep 15, 2015
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Thank you for the five stars and for sharing your positive experience. ...

“Hi, once again the staff at Prospect Estate Agency have ......”

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Sep 03,2015
Minithumbup
By: 'Bill'
Sep 03,2015
0 people found
this helpful
Hi, once again the staff at Prospect Estate Agency have come up trumps! The professional & prompt communications I've had with my dealings with Amber Forrester on this occasional for the rental of my flat have been excellent. It's been a pleasure dealing with Amber & Prospect ...
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By: Prospect Estate Agency
Sep 15, 2015
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Thank you for sharing your experience and we look forward to assisting you again. ...

“I am very pleased with the speed that Simon and ......”

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Sep 02,2015
Minithumbup
Matteo
By: 'Emily'
Sep 02,2015
0 people found
this helpful
I am very pleased with the speed that Simon and Matt found a tenant for my property. They are efficient, friendly and very professional....
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By: Prospect Estate Agency
Sep 03, 2015
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Thank you for the five stars. ...

“My partner and I were tenants in a rented accomodation, ......”

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Aug 27,2015
Minithumbup
Laney
By: 'Kayleigh'
Aug 27,2015
0 people found
this helpful
My partner and I were tenants in a rented accomodation, once we decided to move out, the long and stressful journey we thought we had ahead of us turned into a stress free and easy ride. This is all down to Laney thompson from the ...
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“Simon from Prospect contacted me quickly following my initial enquiry ......”

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Aug 26,2015
Minithumbup
By: 'Chantal'
Aug 26,2015
0 people found
this helpful
Simon from Prospect contacted me quickly following my initial enquiry and organised a viewing almost immediately. The property was better than I expected and so I handed over a deposit. Within two weeks of speaking with Simon, I now have a place to live. Can't ...
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Comment on agent fees
‚£300 for a student is incredibly hefty .. if some sort of discount could be make, that would be really helpful as money is very tight.
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By: Prospect Estate Agency
Aug 27, 2015
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Thank you for the five stars. ...

“Victoria Cave the Property Manager of the house I rented ......”

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Aug 25,2015
Minithumbdown
By: 'Petronella'
Aug 25,2015
0 people found
this helpful
Victoria Cave the Property Manager of the house I rented was a delightful to deal with. Always polite, willing to listen and in disputes with the Landlord was always mediating in a neutral manner as expected. I would like to commend Victoria for her professional ...
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What agent could do to change your mind?
Polish up customer service skills. Promptly respond back to tenants
Attached Filesnbsp;
Was this helpful? Yes
By: Prospect Estate Agency
Aug 27, 2015
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We are delighted that Victoria was so helpful and she has been commended for her great service. We have also spoken to all other staff who have not offered the same (and required) level of service. The Manager has rung you to apologise and also to thank you for bringing this to our attention. We wish you every happiness in your new home and hope that you might use us again in the future. ...

“Chloe was very helpful and knowledgeable when letting my property ......”

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Aug 25,2015
Minithumbup
Chloe
By: 'jamestrumpet'
Aug 25,2015
1 people found
this helpful
Chloe was very helpful and knowledgeable when letting my property and managing the process of getting the tenants in. I had some fairly complicated processes with a permission to live at the property for one of the tenants and company guarantor. Chloe was able to ...
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By: Prospect Estate Agency
Aug 26, 2015
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Thank you for the recommendation. ...

“The original details of the rental property required a lot ......”

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Aug 20,2015
Minithumbup
Gemma
Chloe
By: 'Jackie'
Aug 20,2015
2 people found
this helpful
The original details of the rental property required a lot of amendment. It was also necessary for me to remind the office that a 6 monthly inspection was overdue for a maintenance/cleanliness visit and report - also that the annual gas inspection had not been ...
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Comment on agent fees
The fact that it was necessary for me to have to remind individuals that certain standard things had not been undertaken was annoying, as the whole reason for having full management on the property was so that I could literally forget about such things . I did have a very small % reduction on the fees in recognition of the inadequacies but I would rather have paid the full amount and not have to chase for these things to be done.
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By: Prospect Estate Agency
Aug 21, 2015
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Thank you for sharing your experience. ...

“i have been a tenant with prospect estate agency for 2 ......”

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Aug 17,2015
Minithumbup
Chloe
By: 'Rebecca'
Aug 17,2015
1 people found
this helpful
i have been a tenant with prospect estate agency for 2 years and i could not have asked for better service, Chloe has made it very easy, as we all know moving is stressful. Every problem and question i have had has been answered quickly and ...
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By: Prospect Estate Agency
Aug 19, 2015
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Thank you for the recommendation and for sharing your positive experience. ...

“Hello guys I am writing this review with lots of ......”

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Aug 17,2015
Minithumbup
By: 'Luis'
Aug 17,2015
0 people found
this helpful
Hello guys I am writing this review with lots of pleasure and with many thanks to all the team at Prospect estate agents in Reading, but specially to Elizabeth, this happens to be the best tenancy I had here in the UK and all due ...
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By: Prospect Estate Agency
Aug 19, 2015
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Thank you for the lovely review and for the recommendation. ...

“Hassan was very helpful and immediate in his communication throughout ......”

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Aug 17,2015
Minithumbup
By: 'Ahmed'
Aug 17,2015
0 people found
this helpful
Hassan was very helpful and immediate in his communication throughout the purchase process. He was very patient and provided lots of property choices that met my requirements. Additionally, he communicated with the vendor and helped secure the deal. He was a pleasure to work with ...
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By: Prospect Estate Agency
Aug 19, 2015
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Thank you for the recommendation and we look forward to assisting you again in the future. ...

“Both Hassan and Dan have been very helpful and made ......”

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Aug 12,2015
Minithumbup
By: 'Zaid'
Aug 12,2015
0 people found
this helpful
Both Hassan and Dan have been very helpful and made the whole process easy so far....
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By: Prospect Estate Agents
Aug 13, 2015
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Thank you for your comment. ...

“Dan & Adele have both done a fantastic job throughout the ......”

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Aug 11,2015
Minithumbup
By: 'Malcolm'
Aug 11,2015
0 people found
this helpful
Dan & Adele have both done a fantastic job throughout the purchasing process. They are both highly competent, answering all our questions and queries and replying promptly to any concerns. It has been a very easy transaction with their helpful support and I look forward to ...
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By: Prospect Estate Agents
Aug 13, 2015
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Thank you for the review Malcolm, we will always be happy to help in the future when you need us. ...

“We have been using prospects for the last three years ......”

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Aug 10,2015
Minithumbup
Gemma
By: 'Ken'
Aug 10,2015
0 people found
this helpful
We have been using prospects for the last three years to let our rented house in Winnersh. A lot of that time our Property Manager has been Gemma Worrall. Gemma is very pro active in sorting out any small problems and maintenance issues and excellent ...
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By: Prospect Estate Agents
Aug 13, 2015
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Thank you for the great review. ...

“Hi LaneyJust a thank you for the swift return of ......”

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Aug 06,2015
Minithumbup
Laney
By: 'Martin'
Aug 06,2015
0 people found
this helpful
Hi Laney Just a thank you for the swift return of my remaining deposit. It has been a pleasure dealing with you over the past couple of years and though I will not miss the rental market, I will certainly miss your lovely voice at ...
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By: Prospect Estate Agency
Aug 14, 2015
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Thank you for the five stars ...

“Dealing with Duncan to begin with was very difficult, he ......”

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Aug 06,2015
Minithumbup
By: 'StuartH'
Aug 06,2015
0 people found
this helpful
Dealing with Duncan to begin with was very difficult, he was very hard to contact and took months to sort anything out. At the point of renewal we got given a new property manager, Amber, she has been really easy to talk to and got ...
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By: Prospect Estate Agents
Aug 13, 2015
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Thank you review. ...

“Hassan was excellent in identifying and clarifying my needs, and ......”

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Aug 06,2015
Minithumbup
By: 'Nick'
Aug 06,2015
0 people found
this helpful
Hassan was excellent in identifying and clarifying my needs, and introducing me to properties within that. He was then helpful in communicating between me and the vendor, and also straightening out some communication problems between the solicitors....
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By: Prospect Estate Agency
Aug 14, 2015
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Thank you for the positive comments ...

“Having previously had a pretty awful experience with prospect and ......”

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Aug 05,2015
Minithumbup
By: 'MarcS'
Aug 05,2015
0 people found
this helpful
Having previously had a pretty awful experience with prospect and our old property manager Duncan(needs to empty his voicemail), I was very surprised by how quick and simple our new property manager Amber made it for us! I know our situation was very complicated ...
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“I've been using Prospect for over two years now and ......”

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Aug 05,2015
Minithumbup
Gemma
By: 'Alex'
Aug 05,2015
0 people found
this helpful
I've been using Prospect for over two years now and am overall very pleased with the service they provide. Gemma is always friendly and helpful. On the few occasions when something needs sorting out she always gets straight onto it and keeps me informed with ...
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By: Prospect Estate Agency
Aug 14, 2015
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Thank you for sharing your experience over the past two years. ...

“I am a new tenant at a property managed by ......”

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Aug 04,2015
Minithumbdown
By: 'scdc2012'
Aug 04,2015
3 people found
this helpful
I am a new tenant at a property managed by Prospects in Reading. My overall experience of Prospects has been absolutely horrendous. The admin fee I have been charged is over £750. For this money, I have had the most awful service and experienced the most ...
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What agent could do to change your mind?
Listen to your clients - don't ignore them and avoid their messages, make them feel valued, make sure you do your job and do not leave the chasing up and organisation of a relocation in the hands of your clients - especially when such a huge admin fee was requested.
Attached Filesnbsp;
Comment on agent fees
Very high admin fees for the service we received - over ‚£750. We have been insulted at the amount we were charged in return for such a dreadful series of events and appalling service.
Was this helpful? Yes
By: Prospect Estate Agency
Aug 17, 2015
View all comments (1)
We are sincerely sorry for the problems that have arisen during the start of your tenancy and it is very disappointing that you have encountered such difficulties. The Manager of our Property Management Department, Joanne Kay has been assisting you in order resolve the complications that you have faced. We would like to thank you for your feedback and hope that if Joanne can be of any further assistance you will not hesitate to contact her. ...

“Amber Forrester at Prospect (Reading) has been extremely helpful in ......”

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Aug 03,2015
Minithumbup
By: 'Haroon'
Aug 03,2015
0 people found
this helpful
Amber Forrester at Prospect (Reading) has been extremely helpful in trying to resolve the issue of getting the replacement cooker. She has been keeping me updated on the progress throughout. The engineer visited last week and the replacement cooker should be installed within the next ...
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By: Prospect Estate Agents
Aug 04, 2015
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Thank you for the kind review ...

“From the start I had they had a positive impact. ......”

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Jul 31,2015
Minithumbup
By: 'Gg'
Jul 31,2015
0 people found
this helpful
From the start I had they had a positive impact. I spoke to Hassan who referred me to Harrison who valued my property he was precise and we achieved what was recommended. The team worked around my tennant for viewings with great consideration. I got ...
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Comment on agent fees
Competitive
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By: Prospect Estate Agents
Aug 04, 2015
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Thank you for the review ...

“Amber has just started looking after my property and I ......”

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Jul 22,2015
Minithumbup
By: 'Claire'
Jul 22,2015
0 people found
this helpful
Amber has just started looking after my property and I have found her extremely proactive and responsive. Amber responds to her emails in a timely and professional manner, I am very pleased she has taken over my property management....
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By: Prospect Estate Agency
Jul 27, 2015
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Thank you for the positive comments. ...

“Elizabeth has been absolutely wonderful when it comes to managing ......”

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Jul 21,2015
Minithumbup
Matteo
By: 'AK'
Jul 21,2015
0 people found
this helpful
Elizabeth has been absolutely wonderful when it comes to managing the property, at check ins, check out and during the tenancy. I could ask for no more - she is always keeping the transition from old tenant to new seamless. Matteo on the lettings side ...
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By: Prospect Estate Agency
Jul 22, 2015
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Thank you for sharing your positive experience with Elizabeth & Matteo ...

“Jordan was helped me in my rent search, and he ......”

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Jul 20,2015
Minithumbup
By: 'neelima'
Jul 20,2015
0 people found
this helpful
Jordan was helped me in my rent search, and he explained everything i am satisfied with his service and good approach...
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By: Prospect Estate Agency
Jul 22, 2015
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Thank you for the five stars ...

“Elizabeth Savery was an absolute pleasure to deal with; she ......”

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Jul 13,2015
Minithumbup
By: 'Denise'
Jul 13,2015
0 people found
this helpful
Elizabeth Savery was an absolute pleasure to deal with; she managed the whole process seamlessly and with high quality of service. Any issues with the flat were always responded to on the day and she was a great facilitator in terms of communicating with the ...
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By: Prospect Estate Agency
Jul 16, 2015
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Thank you for the recommendation and for sharing your positive experience. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:08 AM 14/01/2016 by allAgents

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Prospect Estate Agency

Branch - Reading, RG1