• Roberto Contreras
    Roberto Contreras
  • Ryan Tucker
    Ryan Tucker
  • Ellen Deverell
    Ellen Deverell
  • Jo Timberlake
    Jo Timberlake
  • Matt Ovenden
    Matt Ovenden
  • Harry Pangborn
    Harry Pangborn
  • Tristan Lee
    Tristan Lee
  • Ruth Kirkland
    Ruth Kirkland
  • upload your photo
    Katie Urban
  • Daniel White
    Daniel White
  • claim your profile
    Fenella Hall
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, has resulted in us being awarded Best Estate Agency in Berkshire and B Read full description...est Lettings Agent in the UK at the UK Property Awards for two years running as well as Best International Lettings Agency for 2015/16! To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
Prospect Estate Agency

12 -14 Broad Street Wokingham
Berkshire
RG40 1AB

0118 979 7770
Jul 20,2017
Minithumbup
Tristan Lee
By: 'Mack'
Jul 20,2017
0 people found
this helpful
Tristran has been very helpful in helping finding us the perfect property in a very good area. We couldn't have hoped for better!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2017
Minithumbup
Tristan Lee
By: 'Cristina'
Jul 20,2017
0 people found
this helpful
I would highly recommend Tristran as a letting agent as from the very beginning he was very professional and unlike other agencies he took on board our challenge of finding a good sized property for the budget allocated and mostly a property that would accept our 2 dogs. He was very patient and understanding and always informed us as soon as a property that would suit us became available....
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Comment on agent fees
The fees are fairly good.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Tristan Lee
By: 'Steven M'
Jul 19,2017
0 people found
this helpful
Amazing service, managed to convince me to change my viewing from romans to yourselves and was the only agent who offered to show me more flats with my requirements over showing me only the flat I originally called about. He constantly kept us informed on how the application process was going, and helped whenever he could. So happy he was the one dealing with our move over of flat....
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Tristan Lee
By: 'Rubimar'
Jul 05,2017
0 people found
this helpful
My experience having Tristan as a realtor was positive. He provided the information efficiently and concisely through any means available that would be most convenient for communicating....
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By: Prospect Estate Agency
Jul 14, 2017
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Thanks for the five star review. ...
Jul 05,2017
Minithumbup
Tristan Lee
By: 'J M'
Jul 05,2017
0 people found
this helpful
Very attentive and helpful person. Helped all manner of enquiries. Easy to contact and did what he could to find out vital information about the potential property....
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By: Prospect Estate Agency
Jul 14, 2017
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Thank you for the five stars ...
Jul 04,2017
Minithumbup
Tristan Lee
By: 'Patrick Harte'
Jul 04,2017
0 people found
this helpful
I found Mr Lee very helpful and professional with regard to the services that Prospect Property Agency has to offer. His attitude was curteous and friendly poviding extensive knowledge and information with regard to each step along the way for securing a new tenant for the room at Mill Close, keeping me up to date throughout the process....
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Comment on agent fees
Fees were appropriate for the service provided, giving peace of mind in finding a suitable tenant for my property.
Was this helpful? Yes
By: Prospect Estate Agency
Jul 04, 2017
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Thank you for the five stars and the positive comments. ...
Apr 18,2017
Minithumbdown
By: 'HIAO'
Apr 18,2017
0 people found
this helpful
As a landlord, Prospect is the worst letting agent experience I've had. They screwed up almost every aspect - from serving a late section 21 notice, to failing to return deposit deductions after 5 requests, to failing to include basic elements in tenancy agreements. When one house I let was renovated after the departure of prior tenants, they neglected to take new photos. Last week, they sent me a demand to agree to a new (35 pages) set of terms and condition as they couldn't find a signed set o...
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By: Prospect Estate Agency
Apr 24, 2017
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We are extremely sorry to hear that you have had a disappointing experience, we would kindly ask that you provide us with your contact details and the property address in order for us to ensure that a manager contacts you regarding this matter at the earliest opportunity. We look forward to hearing from you and hope that we are able to assist you. Kind regards Joanne Kay Head of Property Management ... ...
Sep 15,2016
Minithumbup
Ellen Deverell
By: 'Chris & Emily Mason'
Sep 15,2016
0 people found
this helpful
Words cannot express how highly we think of Ellen. During our extremely long, and complicated sales progression, Ellen was informative, supportive, professional and helpful consistently. She always ensured that every conversation was upbeat and helped us through from valuation to the final completion of the sale. Ellen stood head and shoulders above every other staff member we spoke with throughout the process....
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Comment on agent fees
Considering the length and complicated nature of our sale we felt our fee was very fair.
Was this helpful? Yes
By: Prospect Estate Agency
Sep 21, 2016
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Thank you for sharing your experience. ...
Sep 15,2016
Minithumbup
Ellen Deverell
By: 'PGreen'
Sep 15,2016
0 people found
this helpful
Ellen was so friendly and helpful from the start of the process right through to the end, it restored our faith in Estate Agents!...
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By: Prospect Estate Agency
Sep 21, 2016
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We are pleased to have restored your faith in the industry, thank you for the five stars. ...
Jul 08,2016
Minithumbup
Ellen Deverell
David Ward
By: 'Mrs Earnshaw'
Jul 08,2016
0 people found
this helpful
Excellent from start to finish. Highly polished, keen and on the ball. One major let down, was using the Prospects recommend solicitor DCLaw. Appalling from start to finish, costing us hundreds of pounds extra due to incompetence on their part. This did spoil the overall experience. While I would recommend Prospects, I would warn not to use their solicitors....
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Comment on agent fees
Fees were average for the market, but the service was very good, so worth the money.
Was this helpful? Yes
By: Prospect Estate Agency
Jul 08, 2016
View all comments (1)
Thank you for the five stars and the recommendation. ...
Jul 08,2016
Minithumbup
Ellen Deverell
By: 'Andrew Witkowski'
Jul 08,2016
0 people found
this helpful
Ellen was really helpful in the sale and buying of our house, we had some real issues with Mortgages and Lawyers but she handled it really well and made everything really smooth. Can't rate her highly enough....
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Comment on agent fees
worth every penny!
Was this helpful? Yes
By: Prospect Estate Agency
Jul 11, 2016
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Thank you for the five stars ...
Jul 08,2016
Minithumbup
Roberto Contreras
Ellen Deverell
By: 'Heather'
Jul 08,2016
0 people found
this helpful
I had a bad opinion originally of Prospect as an estate agent, however, Ellen, Roberto and team showed me that the Wokingham Branch are an exceptional team. They were supportive and listened to what I was looking for. Ellen helped me find my new home by pushing my boundaries and supporting me with regular updates. It was a pleasure to deal with them....
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Was this helpful? Yes
By: Prospect Estate Agency
Jul 11, 2016
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Thank you for the positive review ...
Jul 05,2016
Minithumbup
Ellen Deverell
David Ward
By: 'Sarah Guyot'
Jul 05,2016
0 people found
this helpful
Both Ellen and David have been absolutely brilliant during our recent purchase in Wokingham. Initially with Ellen going through the viewing and offers process and then with David as we went through the legal side of buying, both were professional, efficient and friendly whenever I spoke to them and I felt both really cared about what we were doing. Even after we completed, Ellen offered advice regarding the property when asked, which was very much appreciated. I can honestly say this has been th...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Prospect Estate Agency
Jul 08, 2016
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Thank you for sharing this positive experience. ...
Jun 30,2016
Minithumbup
Ellen Deverell
By: 'Sue'
Jun 30,2016
0 people found
this helpful
My initial dealings with Prospect in 2015 were unsatisfactory e.g. details were lost, never had relevant house details emailed to me etc. However, once I started dealing with Ellen earlier this year I felt much happier. She remembered details about my needs in a property. Once she found a suitable property she phoned me and then dealt with negotiations over price between myself and the vendor sensitively. Throughout the time between offer and exchange she was always honest and kept me informed a...
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Comment on agent fees
N/A - buying only
Was this helpful? Yes
By: Prospect Estate Agency
Jul 05, 2016
View all comments (1)
Thank you for the five stars and for sharing your experience with Ellen ...
Jun 30,2016
Minithumbup
Ellen Deverell
David Ward
By: 'Very Satisfied of Wokingham'
Jun 30,2016
0 people found
this helpful
Our overall experience was very positive. Ellen in particular was first class and her persistence ensured the transaction went smoothly. Communications and advice were detailed and accurate. We have no reservation in recommending Prospect to anyone wishing to buy ar sell....
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Comment on agent fees
A bit expensive, but worth it given the efficiency that problems were overcome, and the professional manner that our house was marketed.
Was this helpful? Yes
By: Prospect Estate Agency
Jul 05, 2016
View all comments (1)
Thank you for the five stars and the recommendation. ...
May 18,2016
Minithumbup
Ellen Deverell
By: 'Ann'
May 18,2016
0 people found
this helpful
Ellen was very helpful during my house sale. Always responded to my queries in a timely manner and was always cheerful and positive throughout my process....
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Comment on agent fees
Reasonable for the market conditions, I believe. The Estate Agents have to do a lot of chasing on behalf of their clients to get the contracts to exchange/completion.
Was this helpful? Yes
By: Prospect Estate Agency
May 20, 2016
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Thank you for the five stars ...
May 16,2016
Minithumbup
Ellen Deverell
By: 'Mrs Robins'
May 16,2016
0 people found
this helpful
Ellen is undoubtedly one of the best estate agents I've come across, and her professionalism and delightful personality make her a pleasure to deal with. Her commitment and negotiating skills got us through to a successful purchase despite some major hiccups!...
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Was this helpful? Yes
By: Prospect Estate Agency
May 18, 2016
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Thank you for the five stars. ...
May 13,2016
Minithumbup
Ellen Deverell
By: 'Duncan'
May 13,2016
0 people found
this helpful
I have found Ellen to be a very competent and pleasant person to work with. At no point have I felt I needed to keep tabs on her as she is simply a self starter and has everything in hand. A credit to the company....
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By: Prospect Estate Agency
May 18, 2016
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Thank you for the five star review ...
Apr 25,2016
Minithumbdown
By: 'Oscar'
Apr 25,2016
3 people found
this helpful
We would not recommend this estate agent. They did not keep us informed of the progress of our move, every time we rang them a new member of staff answered the phone. Leighton who was constantly moved around branches (we believe down to the fact that he constantly upset clients with his poor telephone manner and rudeness) is someone you would not wish to deal with when buying/selling your home. In view of the huge amount of commission estate agents charge you would expect a decent service with...
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Was this helpful? Yes
By: Hilary Tinsley
Apr 25, 2016
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As the Area Manager, I am very disappointed that your experience of Prospect was not a positive one and I would be very grateful if you would take the time to contact me on 0118 907 3113 or rcontreras@prospect.co.uk, so that I can fully address your comments. I look forward to speaking with you. Roberto Contreras ...
Feb 29,2016
Minithumbup
Harry Pangborn
By: 'Richard Bickerton'
Feb 29,2016
0 people found
this helpful
Matt (and Sarah who I have had dealings with before) could not have been more helpful or informative. Due to holding a very busy job their efficiency has been exactly what I needed and they have sent very relevant properties. I have always been very impressed with Prospect and the people that work there...
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Comment on agent fees
Fine
Was this helpful? Yes
By: Prospect Estate Agency
Mar 01, 2016
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Thank you for the five star review. ...
Feb 29,2016
Minithumbup
By: 'J Coelho'
Feb 29,2016
0 people found
this helpful
Good, fast and direct service.Matthew show as the property just 30 minutes after we enter throw the agency door, and this on the end of Saturday's shift . Highly recommended...
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By: Prospect Estate Agency
Mar 01, 2016
View all comments (1)
Many thanks for the recommendation ...
Feb 28,2016
Minithumbup
Ellen Deverell
By: 'Peter Collins'
Feb 28,2016
0 people found
this helpful
We are very pleased with the service we got from Prospect. This was exclusively down to the personalised care and attention we received from Ellen at the Wokingham Branch. There were a few challenges which needed to be overcome and her management of those, and liaison with other agents, was excellent....
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Comment on agent fees
We did think this was high, although comparable with others. However, they definitely earned the fee over the 6 months it took from start to finish.
Was this helpful? Yes
By: Prospect Estate Agency
Mar 01, 2016
View all comments (1)
Thank you for the five stars and the positive comments. ...
Feb 26,2016
Minithumbup
Ellen Deverell
By: 'Ellen'
Feb 26,2016
0 people found
this helpful
Ellen was absolutly fantastic with helping us to sell our property and buy our new one. She updated us frequently and advice us when we were not sure. We had fantastic expiriences and we will go with Prospect again if we decide to buy a house....
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Comment on agent fees
good
Was this helpful? Yes
By: Prospect Estate Agency
Feb 26, 2016
View all comments (1)
Thank you for the five stars and we hope to assist you again in the future. ...
Feb 25,2016
Minithumbup
Ellen Deverell
By: 'Carolyn Cerrino'
Feb 25,2016
0 people found
this helpful
My experience so far has been very good. Overall the agency provides a very efficient service by a friendly professional team....
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Comment on agent fees
The fees probably reflect the market trend and we were able to negotiate a mutually acceptable figure.
Was this helpful? Yes
By: Prospect Estate Agency
Feb 26, 2016
View all comments (1)
Thank you for the five stars. ...
Feb 25,2016
Minithumbup
Harry Pangborn
By: 'Lydia'
Feb 25,2016
0 people found
this helpful
All I can say is excellent a star plus. Never felt so welcomed. Was well looked after. Thank you so much Matt Sarah and Harry your one of the best agents about. Will definitely recommend you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Prospect Estate Agency
Feb 26, 2016
View all comments (1)
Thank you for the five stars and the recommendation. ...
Feb 24,2016
Minithumbup
Ellen Deverell
By: 'Jill'
Feb 24,2016
0 people found
this helpful
I chose to go with Prospect because they seemed both creative and committed and I am very pleased with my choice. Ellen Deverell in particular was full of good ideas & an absolute pleasure to work with. What particularly pleased me is that I didn't get false promises - just continuous effort and an excellent result at the end....
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Comment on agent fees
The fees were fair and were also justified because the company worked hard for them.
Was this helpful? Yes
By: Prospect Estate Agency
Feb 26, 2016
View all comments (1)
Thank you for the five stars and for sharing your positive experience. ...
Feb 24,2016
Minithumbup
Ellen Deverell
By: 'Ying Wang'
Feb 24,2016
0 people found
this helpful
Ellen Deverell from Prospect is my point of contact who has been helping me purchasing my first home. So far i'm very impressed with her professional manner and efficiency which in my case had helpped to drive to close the Chain faster than expected. I have and definitely will continue to recommend Ellen to my friends....
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Comment on agent fees
above the market average
Was this helpful? Yes
By: Prospect Estate Agency
Feb 26, 2016
View all comments (1)
Thank you for the five stars and the recommendation. ...
Feb 23,2016
Minithumbup
By: 'Eskdale'
Feb 23,2016
0 people found
this helpful
Excellent service throughout, Matthew has kept us informed every step of the way. Everything he said he was going to do he did and in a very timely fashion. Thank you for making this house move as stress free as possible....
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Comment on agent fees
Fees were reasonable, we are not sure how they are worked out as most things were done electronically but seemed in line with most other estate agents.
Was this helpful? Yes
By: Prospect Estate Agency
Feb 23, 2016
View all comments (1)
Thank you for sharing your positive experience. ...
Feb 23,2016
Minithumbup
Ellen Deverell
By: 'B Meakins'
Feb 23,2016
0 people found
this helpful
Ellen kept us informed throughout the sale process which did drag on a bit( nothing to do with Prospect). She was efficient and pleasant displaying excellent customer service skills....
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Comment on agent fees
We thought the fee was on the high side but they did sell the property quickly via their investors list.
Was this helpful? Yes
By: Prospect Estate Agency
Mar 29, 2016
View all comments (1)
Thank you for the positive comments ...
Feb 05,2016
Minithumbup
Harry Pangborn
By: 'PACLACEY'
Feb 05,2016
0 people found
this helpful
Fantastic service and couldn't recommend them enough Matthew Blackman was extremely helpful and always on the end of the phone if I had any queries nothing seemed to much trouble' I'm now just lookin forward to my first night in my first rented property all thanks to Matt thanks again'...
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Comment on agent fees
Good
Was this helpful? Yes
By: Prospect Estate Agency
Feb 05, 2016
View all comments (1)
Thank you for the five stars and the recommendation ...
Areas covered
  • RG41
  • RG40
  • RG2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £151,000
  • Max: £835,000

Letting
  • Min: £0
  • Max: £0

ARLA RICS TPOS NLA TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
63 2 112 3 103 1 56 0 14 5
Roberto Contreras Roberto Contreras
Area Manager
10 reviews

About Roberto No description set View full profile
Ryan Tucker Ryan Tucker
Assistant Manager
75 reviews

About Ryan No description set View full profile
Ellen Deverell Ellen Deverell
Senior Client Manager
42 reviews

About Ellen No description set View full profile
Jo Timberlake Jo Timberlake
Employee Development Officer
27 reviews

About Jo No description set View full profile
Matt Ovenden Matt Ovenden
Senior Client Manager
21 reviews

About Matt No description set View full profile
Harry Pangborn Harry Pangborn
Lettings Manager
73 reviews

About Harry No description set View full profile
Tristan Lee Tristan Lee
Lettings Client Manager
132 reviews

About Tristan No description set View full profile
Ruth Kirkland Ruth Kirkland
Transaction Support
8 reviews

About Ruth No description set View full profile
Katie Urban - no image available Katie Urban
Transaction Support
0 reviews

About Katie No description set View full profile
Daniel White Daniel White
Branch Manager
0 reviews

About Daniel No description set View full profile
Fenella Hall Fenella Hall
Transaction Support
0 reviews

About Fenella No description set View full profile

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Last updated at 10:10 AM 14/01/2016 by allAgents

Complaints Procedure

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Last updated at 10:10 AM 14/01/2016 by allAgents

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