• Roberto Contreras
    Roberto Contreras
  • Ryan Tucker
    Ryan Tucker
  • Ellen Deverell
    Ellen Deverell
  • Jo Timberlake
    Jo Timberlake
  • Matt Ovenden
    Matt Ovenden
  • Harry Pangborn
    Harry Pangborn
  • Tristan Lee
    Tristan Lee
  • Ruth Kirkland
    Ruth Kirkland
  • upload your photo
    Katie Urban
  • Daniel White
    Daniel White
  • claim your profile
    Fenella Hall
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, has resulted in us being awarded Best Estate Agency in Berkshire and B Read full description...est Lettings Agent in the UK at the UK Property Awards for two years running as well as Best International Lettings Agency for 2015/16! To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
Prospect Estate Agency

12 -14 Broad Street Wokingham
Berkshire
RG40 1AB

0118 979 7770
Aug 22,2017
Minithumbup
Tristan Lee
By: 'Anil Pau'
Aug 22,2017
0 people found
this helpful
Tristan has been truly wonderful and it has been a pleasure dealing with him. He is Customer Orientated, listens well, is polite, friendly and delivers results. During the search of the tenant, he proactively and diplomatically dealt with the vacating tenants in arranging viewings, kept me updated during the entire process and successfully found a new tenant in a very short period of time. Tristan is Very competent and organised. I enjoy dealing with and talking to Tristan and would like to tha...
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Comment on agent fees
For a long term customer who has used Prospect for last 3 to 4 tenancies, I would expect a reduced fee. The fee structure per T&C is complicated and needs to be simplified. PS: This is Prospect specific and no reflection on Tristan.
Was this helpful? Yes
Aug 17,2017
Minithumbup
Tristan Lee
Harry Pangborn
By: 'Hollie'
Aug 17,2017
1 people found
this helpful
Very professional and personable agents who were very knowledgeable about the tenancy contract and they market. They could answer my questions and made me feel comfortable being first time landlady. They were Flexible regarding the way they contacted me (i.e. Via email or phone) depending on how busy I was at work. They found tenants for us very quickly and the whole experience has been stress free - thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 15,2017
Minithumbup
Tristan Lee
By: 'Caitlyn May'
Aug 15,2017
0 people found
this helpful
Tristan was an outstanding help! After being told that our rented house was being sold and time was of the essence to find a new home for my family of 5, Tristan was the one who made that happen. Dealing with roughly 5 different agencies, Tristan was the only one who checked in at least once a week during my search (and more when he had properties to offer). He made the experience feel personable, which I feel is quite important during a time of uncomfortable change....
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Comment on agent fees
Fees were standard - nothing to complain about
Was this helpful? Yes
Aug 14,2017
Minithumbup
Tristan Lee
By: 'Humair Amil'
Aug 14,2017
0 people found
this helpful
I was looking for a flat to rent. I saw the advert online and decided to call Prospect. I spoke to Tristan and as the call progressed I knew that he was a person I could trust. He was very helpful and answered all my questions in detail. Tristan also informed me about three other flats that matched my requirements. He was very honest throughout the process. I forgot to let Tristan know that I wanted a break clause on my contract. He spoke to the Landlord again to get that agreed despite the fact...
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Was this helpful? Yes
Aug 13,2017
Minithumbup
Tristan Lee
By: 'Parkie95'
Aug 13,2017
0 people found
this helpful
Great experience with Tristan - very helpful and attentive and was always available for me to ask any questions which he promptly answered! Thanks!...
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Comment on agent fees
Fees are extremely expensive for the service - service was great but I'm not sure the best service is even worth a fee that high!
Was this helpful? Yes
Aug 04,2017
Minithumbup
Tristan Lee
Tristan Lee
By: 'Tim talbot'
Aug 04,2017
0 people found
this helpful
Tristan has been helping us find our next property and done an amazing job doing so. Not only has he been professional he has also remained extremely friendly throughout the process, informing us on every step of the process. Highly recommending Tristan to family and friends should they need an agent....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 25,2017
Minithumbup
Tristan Lee
By: 'Marianna Passa'
Jul 25,2017
0 people found
this helpful
We were very happy with Tristan's assistance. He actually found our property for us, it was one of his suggestions that we wouldn't have seen otherwise....
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Comment on agent fees
We found the fees a bit over, compared to other agencies.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Tristan Lee
By: 'Margaret'
Jul 24,2017
0 people found
this helpful
As a landlord of my Mum's property a new tenant was found for us and we were kept informed what was happening regarding views etc....
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Comment on agent fees
okay
Was this helpful? Yes
Jul 24,2017
Minithumbup
Tristan Lee
By: 'Mark Hibbert'
Jul 24,2017
0 people found
this helpful
Tristan has provided a good service level with regards to renting our property. He is clear with all communications & follows through on all points, bringing quick feedback. I would recommend Tristan & Prospect to others looking to rent a property....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 23,2017
Minithumbup
Tristan Lee
By: 'Kash hanif'
Jul 23,2017
0 people found
this helpful
Great aervice. Patient ans very understanding. We had many queries but all answered. Fees were very high compared to other the service frim Tristan was great...
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Comment on agent fees
Agent fees are very high. I suppose are standard, paying £1500 on just feds really hit the pocket
Was this helpful? Yes
Jul 22,2017
Minithumbup
Tristan Lee
By: 'Samantha'
Jul 22,2017
1 people found
this helpful
The service I received from Prospect Estate Agency was great, they were friendly and professional throughout. They were accommodating and explained everything very well during the process of letting a property through them. I would happily use them again in the future and recommend them to anyone. Tristan was polite and friendly, he was very helpful and professional in all my dealings with him. A great estate agent....
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Comment on agent fees
Fees in keeping with our companies.
Was this helpful? Yes
Jul 22,2017
Minithumbup
Tristan Lee
Tristan Lee
By: 'Greg T'
Jul 22,2017
0 people found
this helpful
Tristan was professional, accommodating and really helpful. He showed us around the property and was available to answer all questions. Furthermore, after our third visit to the property, he helped us through the procedure and was available for any issues that had popped up. Highly recommended....
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Comment on agent fees
Agent's fees are higher than expected and encountered in London but I don't know if that is indicative of the general Thames Valley area.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Tristan Lee
By: 'graham hannigan'
Jul 21,2017
0 people found
this helpful
A professional and competent individual that was helpful throughout our entire journey to find suitable accomodation. Even after this process Tristan was very approachable to answer questions and do whatever it took to make our move as comfortable as possible. We were extremely happy with his approach and pofessionalsim....
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Comment on agent fees
I'm coming from South Africa so these fees do not apply, only ladlords pay fees to agents. I believe the fees however to be pretty standard. But nonetheless it was clearly communicated and understood.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Tristan Lee
By: 'Mack'
Jul 20,2017
0 people found
this helpful
Tristran has been very helpful in helping finding us the perfect property in a very good area. We couldn't have hoped for better!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2017
Minithumbup
Tristan Lee
By: 'Cristina'
Jul 20,2017
0 people found
this helpful
I would highly recommend Tristran as a letting agent as from the very beginning he was very professional and unlike other agencies he took on board our challenge of finding a good sized property for the budget allocated and mostly a property that would accept our 2 dogs. He was very patient and understanding and always informed us as soon as a property that would suit us became available....
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Comment on agent fees
The fees are fairly good.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Tristan Lee
By: 'Steven M'
Jul 19,2017
0 people found
this helpful
Amazing service, managed to convince me to change my viewing from romans to yourselves and was the only agent who offered to show me more flats with my requirements over showing me only the flat I originally called about. He constantly kept us informed on how the application process was going, and helped whenever he could. So happy he was the one dealing with our move over of flat....
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Tristan Lee
By: 'Rubimar'
Jul 05,2017
0 people found
this helpful
My experience having Tristan as a realtor was positive. He provided the information efficiently and concisely through any means available that would be most convenient for communicating....
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Was this helpful? Yes
By: Prospect Estate Agency
Jul 14, 2017
View all comments (1)
Thanks for the five star review. ...
Jul 05,2017
Minithumbup
Tristan Lee
By: 'J M'
Jul 05,2017
0 people found
this helpful
Very attentive and helpful person. Helped all manner of enquiries. Easy to contact and did what he could to find out vital information about the potential property....
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Was this helpful? Yes
By: Prospect Estate Agency
Jul 14, 2017
View all comments (1)
Thank you for the five stars ...
Jul 04,2017
Minithumbup
Tristan Lee
By: 'Patrick Harte'
Jul 04,2017
0 people found
this helpful
I found Mr Lee very helpful and professional with regard to the services that Prospect Property Agency has to offer. His attitude was curteous and friendly poviding extensive knowledge and information with regard to each step along the way for securing a new tenant for the room at Mill Close, keeping me up to date throughout the process....
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Comment on agent fees
Fees were appropriate for the service provided, giving peace of mind in finding a suitable tenant for my property.
Was this helpful? Yes
By: Prospect Estate Agency
Jul 04, 2017
View all comments (1)
Thank you for the five stars and the positive comments. ...
Apr 18,2017
Minithumbdown
By: 'HIAO'
Apr 18,2017
0 people found
this helpful
As a landlord, Prospect is the worst letting agent experience I've had. They screwed up almost every aspect - from serving a late section 21 notice, to failing to return deposit deductions after 5 requests, to failing to include basic elements in tenancy agreements. When one house I let was renovated after the departure of prior tenants, they neglected to take new photos. Last week, they sent me a demand to agree to a new (35 pages) set of terms and condition as they couldn't find a signed set o...
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Was this helpful? Yes
By: Prospect Estate Agency
Apr 24, 2017
View all comments (1)
We are extremely sorry to hear that you have had a disappointing experience, we would kindly ask that you provide us with your contact details and the property address in order for us to ensure that a manager contacts you regarding this matter at the earliest opportunity. We look forward to hearing from you and hope that we are able to assist you. Kind regards Joanne Kay Head of Property Management ... ...
Sep 15,2016
Minithumbup
Ellen Deverell
By: 'Chris & Emily Mason'
Sep 15,2016
0 people found
this helpful
Words cannot express how highly we think of Ellen. During our extremely long, and complicated sales progression, Ellen was informative, supportive, professional and helpful consistently. She always ensured that every conversation was upbeat and helped us through from valuation to the final completion of the sale. Ellen stood head and shoulders above every other staff member we spoke with throughout the process....
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Comment on agent fees
Considering the length and complicated nature of our sale we felt our fee was very fair.
Was this helpful? Yes
By: Prospect Estate Agency
Sep 21, 2016
View all comments (1)
Thank you for sharing your experience. ...
Sep 15,2016
Minithumbup
Ellen Deverell
By: 'PGreen'
Sep 15,2016
0 people found
this helpful
Ellen was so friendly and helpful from the start of the process right through to the end, it restored our faith in Estate Agents!...
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Was this helpful? Yes
By: Prospect Estate Agency
Sep 21, 2016
View all comments (1)
We are pleased to have restored your faith in the industry, thank you for the five stars. ...
Jul 08,2016
Minithumbup
Ellen Deverell
David Ward
By: 'Mrs Earnshaw'
Jul 08,2016
0 people found
this helpful
Excellent from start to finish. Highly polished, keen and on the ball. One major let down, was using the Prospects recommend solicitor DCLaw. Appalling from start to finish, costing us hundreds of pounds extra due to incompetence on their part. This did spoil the overall experience. While I would recommend Prospects, I would warn not to use their solicitors....
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Comment on agent fees
Fees were average for the market, but the service was very good, so worth the money.
Was this helpful? Yes
By: Prospect Estate Agency
Jul 08, 2016
View all comments (1)
Thank you for the five stars and the recommendation. ...
Jul 08,2016
Minithumbup
Ellen Deverell
By: 'Andrew Witkowski'
Jul 08,2016
0 people found
this helpful
Ellen was really helpful in the sale and buying of our house, we had some real issues with Mortgages and Lawyers but she handled it really well and made everything really smooth. Can't rate her highly enough....
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Comment on agent fees
worth every penny!
Was this helpful? Yes
By: Prospect Estate Agency
Jul 11, 2016
View all comments (1)
Thank you for the five stars ...
Jul 08,2016
Minithumbup
Roberto Contreras
Ellen Deverell
By: 'Heather'
Jul 08,2016
0 people found
this helpful
I had a bad opinion originally of Prospect as an estate agent, however, Ellen, Roberto and team showed me that the Wokingham Branch are an exceptional team. They were supportive and listened to what I was looking for. Ellen helped me find my new home by pushing my boundaries and supporting me with regular updates. It was a pleasure to deal with them....
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Was this helpful? Yes
By: Prospect Estate Agency
Jul 11, 2016
View all comments (1)
Thank you for the positive review ...
Jul 05,2016
Minithumbup
Ellen Deverell
David Ward
By: 'Sarah Guyot'
Jul 05,2016
0 people found
this helpful
Both Ellen and David have been absolutely brilliant during our recent purchase in Wokingham. Initially with Ellen going through the viewing and offers process and then with David as we went through the legal side of buying, both were professional, efficient and friendly whenever I spoke to them and I felt both really cared about what we were doing. Even after we completed, Ellen offered advice regarding the property when asked, which was very much appreciated. I can honestly say this has been th...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Prospect Estate Agency
Jul 08, 2016
View all comments (1)
Thank you for sharing this positive experience. ...
Jun 30,2016
Minithumbup
Ellen Deverell
By: 'Sue'
Jun 30,2016
0 people found
this helpful
My initial dealings with Prospect in 2015 were unsatisfactory e.g. details were lost, never had relevant house details emailed to me etc. However, once I started dealing with Ellen earlier this year I felt much happier. She remembered details about my needs in a property. Once she found a suitable property she phoned me and then dealt with negotiations over price between myself and the vendor sensitively. Throughout the time between offer and exchange she was always honest and kept me informed a...
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Comment on agent fees
N/A - buying only
Was this helpful? Yes
By: Prospect Estate Agency
Jul 05, 2016
View all comments (1)
Thank you for the five stars and for sharing your experience with Ellen ...
Jun 30,2016
Minithumbup
Ellen Deverell
David Ward
By: 'Very Satisfied of Wokingham'
Jun 30,2016
0 people found
this helpful
Our overall experience was very positive. Ellen in particular was first class and her persistence ensured the transaction went smoothly. Communications and advice were detailed and accurate. We have no reservation in recommending Prospect to anyone wishing to buy ar sell....
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Comment on agent fees
A bit expensive, but worth it given the efficiency that problems were overcome, and the professional manner that our house was marketed.
Was this helpful? Yes
By: Prospect Estate Agency
Jul 05, 2016
View all comments (1)
Thank you for the five stars and the recommendation. ...
May 18,2016
Minithumbup
Ellen Deverell
By: 'Ann'
May 18,2016
0 people found
this helpful
Ellen was very helpful during my house sale. Always responded to my queries in a timely manner and was always cheerful and positive throughout my process....
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Comment on agent fees
Reasonable for the market conditions, I believe. The Estate Agents have to do a lot of chasing on behalf of their clients to get the contracts to exchange/completion.
Was this helpful? Yes
By: Prospect Estate Agency
May 20, 2016
View all comments (1)
Thank you for the five stars ...
May 16,2016
Minithumbup
Ellen Deverell
By: 'Mrs Robins'
May 16,2016
0 people found
this helpful
Ellen is undoubtedly one of the best estate agents I've come across, and her professionalism and delightful personality make her a pleasure to deal with. Her commitment and negotiating skills got us through to a successful purchase despite some major hiccups!...
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Was this helpful? Yes
By: Prospect Estate Agency
May 18, 2016
View all comments (1)
Thank you for the five stars. ...
Areas covered
  • RG41
  • RG40
  • RG2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £151,000
  • Max: £835,000

Letting
  • Min: £0
  • Max: £0

ARLA RICS TPOS NLA TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
67 2 121 3 103 1 56 0 14 5
Roberto Contreras Roberto Contreras
Area Manager
10 reviews

About Roberto No description set View full profile
Ryan Tucker Ryan Tucker
Assistant Manager
75 reviews

About Ryan No description set View full profile
Ellen Deverell Ellen Deverell
Senior Client Manager
42 reviews

About Ellen No description set View full profile
Jo Timberlake Jo Timberlake
Employee Development Officer
27 reviews

About Jo No description set View full profile
Matt Ovenden Matt Ovenden
Senior Client Manager
21 reviews

About Matt No description set View full profile
Harry Pangborn Harry Pangborn
Lettings Manager
74 reviews

About Harry No description set View full profile
Tristan Lee Tristan Lee
Lettings Client Manager
145 reviews

About Tristan No description set View full profile
Ruth Kirkland Ruth Kirkland
Transaction Support
8 reviews

About Ruth No description set View full profile
Katie Urban - no image available Katie Urban
Transaction Support
0 reviews

About Katie No description set View full profile
Daniel White Daniel White
Branch Manager
0 reviews

About Daniel No description set View full profile
Fenella Hall Fenella Hall
Transaction Support
0 reviews

About Fenella No description set View full profile

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Last updated at 10:10 AM 14/01/2016 by allAgents

Complaints Procedure

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Last updated at 10:10 AM 14/01/2016 by allAgents

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