• Roberto Contreras
    Roberto Contreras
  • David Ward
    David Ward
  • Lianne Johnson
    Lianne Johnson
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, has resulted in us being awarded Best Estate Agency in Berkshire and B Read full description...est Lettings Agent in the UK at the UK Property Awards for two years running as well as Best International Lettings Agency for 2015/16! To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
Prospect Estate Agency

399 Reading Road Winnersh
Berkshire
RG41 5LT

0118 979 6661

Jul 15,2015
Minithumbup
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Jul 15,2015
Featured Review
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We were first time buyers and Prospects made the whole process really easy from beginning until the end. Adele was always on hand to keep us informed of what was happening and what we needed to do next, she made dealing with our solicitors much less painful and always let us know when the sellers solicitors needed anything or had sent documents etc across. We complete early on in the day and had the keys in our hands that lunch time!! excellent overall service....
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Comment on agent fees
Agents fees were very competitive
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By: Prospect Estate Agency
Jul 16, 2015
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Thank yo for sharing your 'excellent service' experience and for the five stars.....
Aug 10,2015
Minithumbup
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Aug 10,2015
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Both Ben and Adele have been absolute stars through the process of selling our house. Ben is always the cool professional and calmly guided us through the process of putting our house on the market, sorting out the viewing and ensured we got the price we wanted to sell our house. It was all done very quickly. I like to micromanage, as I never know if people are doing their job correctly. I hardly received initial calls from the agency, but everytime I called, I found they had already did the j...
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By: Prospect Estate Agents
Aug 13, 2015
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Thank you or taking the time to write us such a great review. Thank you for recommending us.....
Oct 01,2015
Minithumbup
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Oct 01,2015
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Adele contacted me to introduce herself after we had accepted the offer on our house. She has been a 'god send' in liaising with other agents and solicitors and keeping us updated with where we are in the process. I actually feel quite relaxed as she is 'on the ball' and it makes the whole process smoother for us and a lot less stressful....
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By: Prospect Estate Agency
Oct 05, 2015
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Thank you for the five stars....
May 09,2016
Minithumbup
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May 09,2016
Featured Review
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Ben and all the staff at Prospect were fantastic. What can I write except very very good! Ben got us a fantastic price on our property and all the guys, especially Thomas, were all very helpful not just on the phone, but also on viewings. Recommend!...
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Comment on agent fees
Fees were competitive
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By: Prospect Estate Agency
May 09, 2016
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Thank you for the recommendation.....
Jun 17,2016
Minithumbup
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Jun 17,2016
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Ben was organised, attentive and hard-working. We felt he did his professional (and successful) best for us in a complex situation - a very refreshing change from other agents we have known. Well done Prospect!...
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Comment on agent fees
What was quoted was what we paid.
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By: Prospect Estate Agency
Jun 20, 2016
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Thank you for the five stars....
May 19,2016
Minithumbdown
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May 19,2016
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I was very disappointed with the sales process, we were promised a lot when the house was taken on. However, when it actually came to the sale of the property it was poor. We were told we had 9 viewings one Saturday, and one person turned up... Was told it was probably down to the weather!! This was clearly just a lie. Tghroughtout the process we were getting told one thing by one and another by someone else.. Typical lies.. be honest, there is no point lying!! Ben was a good salesman when i...
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By: Hilary Tinsley
Jun 09, 2016
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We are disappointed that the service you received was not to the standard that we pride ourselves on. Please contact the Director, Ian Macbeth on 0118 979 7770, to arrange a meeting to go over the points raised.....
Apr 12,2016
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Apr 12,2016
0 people found
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Did sell my house through the agent but not kept in the loop being top of the chain after Adele left without my knowlege. Had to comunicate myself with all the parties involved in the chain to get completion in the end. Did not rate the amount of money paid in commission....
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Comment on agent fees
Poor for the work actually done.
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Mar 01,2016
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Mar 01,2016
2 people found
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I was selling my property through another agent and was subject to a spurious booking by C* T* (possibly others too, but I cannot evidence that) combined with a marketing campaign by B* H* encouraging me to move my business to Prospect Estate Agency. I found this behaviour highly unethical and dishonest and have made a formal complaint to the CEO of Prospect. I would not use this agency and would encourage others not to do so either. I have only given one star because that's the lowest level of ...
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Oct 31,2015
Minithumbup
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Oct 31,2015
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We were 100% delighted from the start when Ben came round to value the house to the end! Ben listened and understood that we needed to find a buyer quickly as we had already seen the house we wanted. Where other Estate Agents had under-valued the house, Ben stood firm that he could sell for what it was worth and he followed through on his word. They were fantastic drumming up people to show round quickly and got the house sold in really quick time and although our first seller fell through, wi...
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By: Prospect Estate Agency
Nov 18, 2015
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Thank you for the five stars and for recommending us.....
Oct 09,2015
Minithumbup
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Oct 09,2015
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This agent went above and beyond, even though it was the Camberley branch that sold the property, it was Adele who was on hand to answer all my questions and kept me informed on the progress of the sale. There were a lot of problems along the way and Adele was friendly and helpful at all times and was extremely reassuring, she is a credit to your company and I will miss her cheerful nature....
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By: Prospect Estate Agency
Oct 19, 2015
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Thank you for the positive comments.....
Aug 17,2015
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Aug 17,2015
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I wasn't overly impressed with the services for selling my house, it took ages to sell, we have tonnes of no shows, I often ended up showing around people by myself as prospect were too busy etc. However Adele in the after sales team was amazing, more then efficient and a credit to prospect....
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By: Prospect Estate Agency
Aug 19, 2015
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Whilst we are delighted that the service from Adele was amazing, we are very disappointed that you had so many 'no shows' and that our staff were not available to undertake viewings. Please contact me so that I can look into this more fully. Hilary Tinsley Support & Operations Manager, 0118 907 3128 or htinsley@prospect.co.uk....
Jun 22,2015
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Jun 22,2015
0 people found
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Ben Hamlin, the branch manager over valued the property and didn't deliver on the promises he made regarding the services they offered. Once he had us "signed up" he showed no further interest in the sale of the property and left it to Hugo and Dan. The particulars produced were less than inspiring and needed re-writing by myself and when the property was advertised on the various web sites (Right Move and Zoopla ) they got the headline number of bedrooms wrong. Hugo was polite and hel...
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May 16,2015
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May 16,2015
1 people found
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We decided to sign with Prospect Winnersh in February 2015 as we were looking to sell our property. After a reasonable sales pitch from Ben Hamlin the branch manager who promised us all sorts of wonderful things, we went eith Prospect. That was more or less the last time we heard from Ben, as he passed the property onto Hugo and then Daniel who managed to 'forget' to confirm viewings so we had random people arriving at our house but no estate agents there. We also experienced weeks of no co...
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By: Prospect Estate Agency
May 19, 2015
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We are sorry that you have not experienced the service that we pride ourselves on and there were problems with viewings. All viewing should be confirmed with the vendor and this has been reiterated to the team. We did book 36 viewings whilst marketing your property but regretfully some people do not attend or cancel, even though we do contact them the day before the appointment to check that they are going to attend. We wish you every success with your onward move and are sorry that we were una....
May 06,2015
Minithumbup
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May 06,2015
0 people found
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The engagement with Prospect was professional throughout the transaction from the initial valuation through the sales process. Our regular weekly update calls with Hugo were very welcome and helped move along what ended up a more complicated transaction than we originally envisaged. Of the estate agencies used so far (of which I've used a few) Prospect and particularly the Winnersh branch come out on top. Thank you....
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By: Prospect Estate Agency
May 06, 2015
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Thank you for the five stars.....
Apr 07,2015
Minithumbup
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Apr 07,2015
0 people found
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Very supportive and friendly, let me ask lots of stupid questions and kept me calm. Took the time to call us and also very active on email which was great as it reduced number of visits to the office!...
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By: Prospect Estate Agency
Apr 08, 2015
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Thanks you for the five stars....
Mar 20,2015
Minithumbup
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Mar 20,2015
0 people found
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The service, support & efficiency we received from Hugo (Chapman) & Adele (Jode) were excellent - second to none. They communicated with us on a regular basis from viewing the property to completion, keeping us in the loop at all times. As for everyone, this was a very important part of the service for us, perhaps made a bit harder as we have purchased this property whilst living Overseas. With time differences, etc it wasn't always easy to simply pick up the phone. And all provid...
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By: Prospect Estate Agency
Mar 25, 2015
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Thank you for sharing your positive experience.....
Mar 13,2015
Minithumbup
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Mar 13,2015
0 people found
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We bought our new house via Prospect Estate Agents in Winnersh. Hugo was always available to talk and always responded promptly to emails, which made us feel reassured that progress was being made. Adele also was a great help, even helping us arrange insurance for the property, when standard insurance companies would not cover. This could have impacted our ability to complete on the property in the 8 weeks we wanted. Would definitely recommend Prospect....
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By: Prospect Estate Agency
Mar 16, 2015
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Thank you for the recommendation.....
Mar 11,2015
Minithumbup
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Mar 11,2015
0 people found
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I have recently purchased 2 properties from Prospect Estate Agency. The sale of both of these properties was overseen by sales progression team and my point of contact was Adele Jode who dealt with solicitors, vendor and myself and kept the process as painless as possible whilst kept all communication precise and consistent. I have dealt with other agencies, Sales progression team but I can categorically say the service I received from Adele was second to none, I will certainly transact busin...
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By: Prospect Estate Agency
Mar 13, 2015
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Thank you for sharing your comments and we look forward to assisting again you in the future.....
Mar 07,2015
Minithumbup
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Mar 07,2015
0 people found
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I was very pleased to have met such a professional invidual as Hugo as my first contact with Prospects. I was treated with great appreciation and the transaction went very smoothly. Overall if I was to ever purchase or sell a property in Berkshire then Hugo at Prospects will definitely be my first and only contact....
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Mar 13, 2015
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Thank you for the positive comment.....
Mar 03,2015
Minithumbup
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Mar 03,2015
0 people found
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Adele went the extra yard for us beyond the standard scope of services. We were very impressed with her follow up services. Hugo was very professional in closing the transaction and also very approachable. A huge thank you to both of you for your kind assistance on this purchase....
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By: Prospect Estate Agency
Mar 13, 2015
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Thank you for sharing your positive comments.....
Mar 02,2015
Minithumbup
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Mar 02,2015
0 people found
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Hugo and Adele at Prospect Winnersh office handled our sale. As with all sales of property, there were a number of challenges along the way compounded by the fact we were managing this from overseas and not able to attend in person. The attitude and professionalism at all times was outstanding. Problems were dealt with promptly and in a pragmatic way - and they are also nice people to deal with ! This is the first time we have ever recommended the services of an Estate Agent, but on this occa...
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By: Prospect Estate Agency
Mar 02, 2015
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Many thanks for the recommendation.....
Feb 10,2015
Minithumbup
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Feb 10,2015
0 people found
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We bought & sold through Prospect. Firstly we dealt with Ryan the manager, apparently he has been moved to the Camberley office now (poor them) he was a complete bully, he had a very slimy cocky (typical estate agent) attitude. Then we dealt with Hugo, apart from asking our solicitor to see our mortgage agreement (!!) he was very pleasant to deal with, a breath of fresh air compared to Ryan. The are all young but get the job done....
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Comment on agent fees
Too high!
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By: Prospect Estate Agency
Feb 16, 2015
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We are very sorry that you found one of our staff did not offer the level of service that we pride ourselves on and are delighted that Hugo was so pleasant to deal with.....
Feb 06,2015
Minithumbup
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Feb 06,2015
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Both Dan and Hugo kept me informed regularly throughout the sale of my property. At all times I found them both very professional and helpful as this is the first time I have sold my house. I would definitely sell or buy through Propspects again....
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By: Prospect Estate Agency
Feb 09, 2015
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Thank you for the positive review.....
Feb 02,2015
Minithumbup
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Feb 02,2015
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Overall our sales transaction was really smooth, however, like all sales and purchases, things don't always go to plan - whenever there was a need to communicate with Prospect, Hugo was efficient, returned calls promptly and able to chase people as and when necessary. Hugo was great at keeping us informed throughout the sale and dealt with solicitors, surveyors and other professionals easily. He was knowledgeable, willing to listen and supported our transaction completely. Many thanks!...
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By: Prospect Estate Agency
Feb 09, 2015
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Thanks for sharing your positive experience....
Feb 01,2015
Minithumbup
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Feb 01,2015
0 people found
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HUgo was very helpful in selling our property always available to talk to. Adele has been absolutely amazing through our problems we have had we previously selling through another agent but buying a property through Prospect she went out of her way to try and make the sale happen unfortunately Romans were terrible and we eventually lost our buyers Prospect took over selling our property hoping we would still secure the property we were hoping to buy however due to circumstances beyond their con...
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By: Prospect Estate Agency
Feb 02, 2015
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Thank you for the recommendation.....
Jan 09,2015
Minithumbup
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Jan 09,2015
0 people found
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Very helpful and persistant in finding the right buyer for our property. Very supportive when our purchase too longer than expected. Hugo was personally involved in proceedings until completion which we very much appreciated since it's above and beyond what we would have expected his role to be....
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By: Prospect Estate Agency
Jan 09, 2015
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Thank you for sharing your positive comments....
Dec 21,2014
Minithumbup
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Dec 21,2014
0 people found
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My husband and I purchased a property through the Winnersh office and have dealt solely with Hugo Chapman. Hugo has been professional, approachable, helpful and a pleasure to deal with throughout this whole process. He has been timely when dealing with issues that have occurred leading up to the date of exchange, which he has also done with understanding and sensitivity. We feel he has communicated well and promptly with us, the estate agent selling our house and the solicitors, at all times whi...
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By: Prospect Estate Agency
Jan 02, 2015
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Thank you for posting your positive comments.....
Dec 16,2014
Minithumbup
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Dec 16,2014
0 people found
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Extremely professional and approachable. Hugo worked extremely hard at keeping everyone in the chain informed of developments as soon as they occurred. He also called weekly with an update of how things were going, which we found really helpful. We shall definitely use them to market our property next time we move....
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By: Prospect Estate Agency
Jan 02, 2015
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Thank you for the positive comments and we look forward to assisting you in the future.....
Dec 09,2014
Minithumbup
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Dec 09,2014
0 people found
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Prospect Agency sold my property, a very good price was achieved and the sale went smoothly. Both Hugo and Ryan were very professional and displayed an endless patience of answering my questions, of which they were many in a very knowledgeable manner. They are very experienced with selling property in Winnersh and I would have no hesitation recommending their services to any prospective vendor. Thank you!...
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By: Prospect Estate Agency
Dec 15, 2014
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Many thanks for the recommendation....
Dec 01,2014
Minithumbup
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Dec 01,2014
0 people found
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Having recently exchanged contracts on an extremely complex and very protracted purchase, I cannot speak highly enough of the tireless and highly efficient service provided to me by Hugo Chapman. Throughout a seemingly endless series of complications and knock-backs, his encouragement and support has at all times been very much in evidence. His ability to negotiate the potentially difficult balance between his responsibilities to the firm's client and my position as a purchaser was very skilfull...
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By: Prospect Estate Agency
Dec 04, 2014
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Thank you for the recommendation and for posting your positive comments.....
Dec 01,2014
Minithumbup
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Dec 01,2014
0 people found
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I was very pleased with the service I received from Prospect Estate Agents in Winnersh, particularly with the service I was provided by Hugo Chapman. As always the selling process got quite stressful towards the end and needed a good push from the Estate Agents and Hugo was very proactive, communicative and made things happen. I had my complete trust in his abilities to move things forward to ensure we hit the exchange and completion date that the buyer was pushing for. The reason I have not rat...
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By: Prospect Estate Agency
Dec 04, 2014
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Thank you for the positive comments.....
Oct 18,2014
Minithumbup
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Oct 18,2014
0 people found
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Within 6 days of the initial meeting with Hugo the house was marketed and sold. Our first move for 35 years so we were very grateful for all the advice and support throughout the 7 weeks to completion. Ryan was always available for our many questions and calmly got us through not only selling our house but also purchasing a bungalow which was also on their books. Will definitely be recommending to all our friends...
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Comment on agent fees
Fair for the amount of work involved
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By: Prospect Estate Agency
Oct 20, 2014
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Great feedback, thanks for the positive comments.....
Oct 17,2014
Minithumbup
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Oct 17,2014
0 people found
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I would highly recommend Prospect Estate Agents Winnersh. They were professional in every way and kept us informed on a weekly basis as to the progress of our sale. There was always someone there to answer our calls and are very knowledgable of the current market....
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Comment on agent fees
Worked very hard and worth every penny.
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By: Prospect Estate Agency
Oct 20, 2014
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Thank you for the great comments.....
Sep 18,2014
Minithumbup
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Sep 18,2014
0 people found
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I would like to praise the work of Mr. Hugo Chapman of the Prospect Estate Agency Ltd, Winnersh branch, with respect to our purchase of a property through Prospect. Hugo was always available for our calls, and he was very helpful every time in answering the numerous questions/queries we had throughout the process. He was also very helpful by assisting us in dealing with the solicitors, which speeded things for us and the sellers. Overall, we are very satisfied with his professional and helpful...
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By: Prospect Estate Agency
Sep 22, 2014
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That's great feedback, thank you for taking the time to review us.....
Sep 17,2014
Minithumbup
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Sep 17,2014
0 people found
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Hugo was very efficient and tolerant, ours probably wasn't the easiest sale he has had to deal with but we were impressed by his attitude to our problems. He was always very polite and cheerful (even when we were being difficult!) and he helped us deal with the solicitors and generally smoothed the process very well. This is the third time we have used this agent over the past 20 years and we would certainly recommend them to anyone....
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Comment on agent fees
We were having some difficulties with the sale at one time and Prospects reduced their fee from their original quote. This was very much appreciated.
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By: Jo
Sep 18, 2014
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Thank you for your review and we are pleased that you continue to use and recommend our services.....
Areas covered
  • RG10
  • Winnersh
  • RG14
  • Sindlesham
  • RG17
  • RG18
  • RG19
  • RG2
  • RG5
  • RG6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £222,000
  • Max: £715,000

Letting
  • Min: £0
  • Max: £0

ARLA RICS TPOS NLA TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 2 5 36 6 17 1 4 7
Roberto Contreras Roberto Contreras
Area Manager
10 reviews

About Roberto No description set View full profile
David Ward David Ward
Branch Manager
31 reviews

About David No description set View full profile
Lianne Johnson Lianne Johnson
Transaction Support
58 reviews

About Lianne No description set View full profile

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Last updated at 10:09 AM 14/01/2016 by allAgents

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Last updated at 10:09 AM 14/01/2016 by allAgents

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