• Joanne Kay
    Joanne Kay
  • Harrison Le-Monte Shepherd
    Harrison Le-Monte Shepherd
  • Chloe Hoptroff
    Chloe Hoptroff
  • Gemma Worrall
    Gemma Worrall
  • Elizabeth Savery
    Elizabeth Savery
  • Laney Thompson
    Laney Thompson
  • Ben Hamlin
    Ben Hamlin
  • Jordan  Byrne
    Jordan Byrne
  • Manvinder Bains
    Manvinder Bains
  • Elliott Garrington
    Elliott Garrington
  • claim your profile
    Emma Keeley
  • claim your profile
    Fenella Hall
  • claim your profile
    Connor Arkless
  • Josh O'Brien
    Josh O'Brien
Established in 1990, Prospect Estate Agency is a multi-Award Winning Agency that uses an innovative, modern approach to estate agency, combined with a friendly and efficient service that allows us to remain at the forefront of the market. We offer Sales, Lettings, Property Management, Mortgages and Surveyors all under one roof! This combination of services and our dedication to customer service throughout our 9 local offices, has resulted in us being awarded Best Estate Agency in Berkshire and B Read full description...est Lettings Agent in the UK at the UK Property Awards for two years running as well as Best International Lettings Agency for 2015/16! To register with us, or to arrange a free, no obligation sales or rental valuation, visit www.prospect.co.uk
Prospect Estate Agency

24 King Street Reading
Berkshire
RG1 2HE

0118 955 9700
Jun 23,2017
Minithumbdown
By: 'Nati'
Jun 23,2017
0 people found
this helpful
The agency has quite high prices, which don't correspond to the quality of service they provide. They have a poor management of the properties, they fail by giving you all the keys of the property when you move in, they also fail by providing a clean property before the moving date, even if you requested in advance. Whenever there is an issue with the property, it can take weeks of going after them, before they even respond to these. Don't recommend it at all....
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Comment on agent fees
Very expensive for what you get
Was this helpful? Yes
Jun 18,2017
Minithumbdown
By: 'Livingston'
Jun 18,2017
0 people found
this helpful
I have rented a flat from this agent since last 7 months. Since last 6 weeks i raised a complaint of sink and shower water not draining completely. Also few days back they stopped draining. Still the condition is same. I dont want to name the employee. I never get a call back from the staff when i call them to know the status. I am in such a embarrassing situation. They dont care about it....
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Comment on agent fees
I dont know what i paid for. Just to sign few papers i guess. Poor service
Was this helpful? Yes
By: Prospect Estate Agency
Jun 28, 2017
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I am sorry to hear that you have not had a proactive speedy response to your maintenance issue, Joanne Kay the Head of Property Management will be in touch with you shortly to follow up on this matter. ...
Jun 14,2017
Minithumbup
Josh O'Brien
By: 'Dennis Murphy'
Jun 14,2017
0 people found
this helpful
Excellent service from start to finish all staff involved acted in a very professional a manner. Special mention to Matthew and a massive thanks to Josh who was absolutely brilliant. Having originally put the property on with another centrally located agent the difference between them an Prospect was enormous. Once again thank's you all at Prospect (especially Josh well done mate)...
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Comment on agent fees
Fees were on par with other 'upmarket' agencies
Was this helpful? Yes
May 04,2017
Minithumbdown
By: 'EAkins'
May 04,2017
0 people found
this helpful
What can I say. I've used a few Lettings agents over the years and this guys take the biscuit. Wonderful before I joined and paid up then repairs issues came up and getting in touch became a problem. chase up and leave messages that were either not returned for a long time or ignored totally. Things didn't change when the property manager changed from Chloe wise to Emma Keeley. Spent a long time with no heating to the Living room and the whole of the ground floor. some shody reasons about the l...
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By: Prospect Estate Agency
May 10, 2017
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We are disappointed to hear you have not received expected communication regarding your tenancy, I understand that Joanne Kay has been in contact and assisting with a resolve for you. ...
Apr 06,2017
Minithumbdown
By: 'Cambo'
Apr 06,2017
0 people found
this helpful
Firstly, I would like to say the person we originally dealt with, Elliot, we had no issue with and things were going smoothly. Until we were handed over to property manager Chloe. We have been utterly disgusted with the level of service. From day one we had many things needed fixing and with a newborn baby some of this was essential. We found ourselves chasing her for a response. She would ignore emails, calls, voicemails for months on end. We have been having an issue with our property in the ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Prospect Estate Agency
Apr 24, 2017
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We are extremely sorry to hear that you have had a disappointing experience, we would kindly ask that you provide us with your contact details and the property address in order for us to ensure that a manager contacts you regarding this matter at the earliest opportunity. We look forward to hearing from you and hope that we are able to assist you. Kind regards Joanne Kay Head of Property Management ... ...
Mar 29,2017
Minithumbdown
By: 'Dorra'
Mar 29,2017
1 people found
this helpful
we joined this agency a month ago, renting a house in bracknell i was dealt with Olivia in bracknell branch who was exceptional and received great service however near our move date we have been told that Chloe will be our property manager, it started OK but when problems occur in the house, the level of service was very poor, felt i had to chase her to get some feedback, with no luck. resulted in ignoring our emails, voicemail messages and phone calls. we are very disappointed with the level o...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
Jordan Byrne
By: 'Safi'
Feb 28,2017
0 people found
this helpful
I would like to thank everyone at Prospect, especially Jordan Byrne. Jordan is a top guy who helped me find the right property and helped with the process as well... He also arranged two viewings at the current property as well as arranging many more... very helpful and I'm glad that i met him ! thank you...
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By: Prospect Estate Agency
Mar 03, 2017
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Thank you for the positive comments. ...
Feb 06,2017
Minithumbup
Gemma Worrall
Gemma Worrall
By: 'LorraineCharlton'
Feb 06,2017
0 people found
this helpful
I am a landlord of three properties with Prospect and they have been amazing, always keeping me up to date, friendly and very professional. I would thoroughly recommend using their services....
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Comment on agent fees
good
Was this helpful? Yes
By: Prospect Estate Agency
Mar 03, 2017
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Thank you for the five stars. ...
Jan 30,2017
Minithumbup
Jordan Byrne
Elizabeth Savery
By: 'Midgham Way'
Jan 30,2017
0 people found
this helpful
Jordan has been very pro-active in getting a new tenant for my vacant property. Through each step of the process He has kept me informed of developments and offered advise on best choices. I have confidence in his actions and advise....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 24,2017
Minithumbdown
By: 'Martin'
Jan 24,2017
1 people found
this helpful
Twice they said they were arranging an open day, twice no-one turned up (agent or buyer) with no notice to me as I waited like a lemon at home. One viewing in 4 months. Over valued my property and so went unsold . You live and learn....
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Comment on agent fees
Higher than most.
Was this helpful? Yes
Jan 09,2017
Minithumbup
Jordan Byrne
By: 'Scott'
Jan 09,2017
0 people found
this helpful
Alastair was great. really easy to communicate with. very warm and welcoming. Jordan made the process really easy for us. and was very professional the whole time. please pass on our thanks....
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Comment on agent fees
The agent fees are surprising high with the added additional extra tenant fees with was also as high
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By: Prospect Estate Agency
Jan 24, 2017
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Thank you for the five stars. ...
Jan 09,2017
Minithumbup
Jordan Byrne
By: 'Angela D'
Jan 09,2017
0 people found
this helpful
Property went on the market before Xmas so, it was slow but I still received regular updates. Post Xmas Prospect stayed in touch and were very proactive in getting views and provided quick feedback....
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Dec 28,2016
Minithumbup
Chris Clarke
Jordan Byrne
By: 'John'
Dec 28,2016
0 people found
this helpful
It was a real pleasure working with Prospect. They accommodated me on short notice in Reading and they made my life easy finding a new place when relocating from Brussels to London. Thank you....
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Comment on agent fees
To my knowledge standard fees.
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By: Prospect Estate Agency
Jan 06, 2017
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Thank you for the five stars and the positive comment. ...
Nov 30,2016
Minithumbup
Elizabeth Savery
By: 'Sergiu R'
Nov 30,2016
0 people found
this helpful
The service was very professional. I am highly satisfied with the services and responses, and it is a pleasure to work with Elizabeth....
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By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the five stars and the positive comments. ...
Nov 21,2016
Minithumbup
Jordan Byrne
By: 'Ty'
Nov 21,2016
0 people found
this helpful
Very good service overall, from making an inquiry regarding flat viewings to assisting in the signing of my flat. I only inquired about one flat on the phone, but I was also informed about two other properties that met my requirements and I was able to arrange viewings for all three flats, which was very helpful. Alastair Brooke was in charge of the flat viewings. He provided all of the details I needed about each of the flats and was very easy to talk to. I was very happy with how the viewings...
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Comment on agent fees
Fees were explained clearly. No additional fees on top of those mentioned. Agency fee on the more expensive side.
Was this helpful? Yes
By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the recommendation. ...
Nov 13,2016
Minithumbup
Jordan Byrne
By: 'Jordan'
Nov 13,2016
0 people found
this helpful
I am very happy with Prospect Reading Branch staff specially Mr Jordan.Mr Jordan was very professional and helpful.I thanks to Mr Jordan once again.Γ°ΕΈβ€˜Β...
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Comment on agent fees
Very good and Professional Γ°ΕΈβ€˜Β
Was this helpful? Yes
By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the positive review. ...
Nov 11,2016
Minithumbup
By: 'Mrs J Boon'
Nov 11,2016
0 people found
this helpful
I have rented out my house now for over a year with Prospect Lettings. All the dealings I have had with Chloe have been highly professional, friendly and efficient. Chloe liases between tenant and landlord with a very balanced view, and her aim is to always make sure with are both happy with any outcomes. Thank you Chloe, and I wouldn't hesitate to recommend....
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By: Prospect Estate Agency
Dec 05, 2016
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Thank you for the five stars and the recommendation. ...
Oct 30,2016
Minithumbup
Jordan Byrne
Matteo Guarino
By: 'xxxxx'
Oct 30,2016
0 people found
this helpful
Tenants have been found promptly. Very efficient. I would certainly recommend Reading branch of Prospect Estate Agent to landlords in the area....
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By: Prospect Estate Agency
Nov 02, 2016
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Thank yo for the five stars ...
Oct 27,2016
Minithumbup
Jordan Byrne
By: 'Virasami'
Oct 27,2016
0 people found
this helpful
The company has helped and advised me well on the procedures to rent accommodation. They made the necessary effort to effectively deal with the procedures...
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Comment on agent fees
They applied reasonable fees
Was this helpful? Yes
By: Prospect Estate Agency
Nov 02, 2016
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Thank yoy for the five stars ...
Oct 27,2016
Minithumbup
Jordan Byrne
By: 'Moiz'
Oct 27,2016
0 people found
this helpful
Overall it was a great experience with Prospect Estate all the staff were really helpful. I would like to thank Jordan Byrne for his great help throughout the process....
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Was this helpful? Yes
By: Prospect Estate Agency
Nov 02, 2016
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Thank yo for the positive review ...
Oct 18,2016
Minithumbup
Jordan Byrne
By: 'Tracey'
Oct 18,2016
0 people found
this helpful
I've now let my property twice with Prospect. Each time they have achieved a good rental price and found tenants very quickly. The service they provide is excellent and I would definitely recommend them. By far the best estate agent I have used....
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Comment on agent fees
Very competitive price, service provided and peace of mind justify fees
Was this helpful? Yes
By: Prospect Estate Agency
Oct 19, 2016
View all comments (1)
Thank you for the recommendation and the five stars. ...
Oct 17,2016
Minithumbup
Jordan Byrne
By: 'WEI'
Oct 17,2016
0 people found
this helpful
for me, no English speaker, a little faster speaking to me. For the service, I think it is very good...
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Comment on agent fees
the fees is a little high comparing other agancy
Was this helpful? Yes
By: Prospect Estate Agency
Oct 17, 2016
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Thank you for the five stars. ...
Oct 13,2016
Minithumbup
Jordan Byrne
By: 'Judy Christmas'
Oct 13,2016
0 people found
this helpful
We have found everyone we have dealt with at Prospect most helpful at all stages throughout the process of finding tenants for our property. In particular we have appreciated everyone's enthusiasm to help and the quick response to emails, phone calls and support given....
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Comment on agent fees
Good
Was this helpful? Yes
By: Prospect Estate Agency
Oct 17, 2016
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Thank you for the five star review. ...
Oct 09,2016
Minithumbdown
By: 'RN'
Oct 09,2016
2 people found
this helpful
Totally useless, Always on holidays and does not care about the tenants at all. Our washing machine broke in the middle of winter and she took 3 months to get back to us with a solution. Mould issues were ever present right from the start of our tenancy. No use being a decent tenant with them as they are out to rip you off. I believe they charge money from both tenants and landlords and keep a cut. Highly unethical and totally biased towards the landlord. They do not even try to hide it. Th...
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Comment on agent fees
Fees are steep, and service is absent
Was this helpful? Yes
By: Prospect Estate Agency
Oct 17, 2016
View all comments (1)
We are extremely sorry to hear that you have had a disappointing experience during your tenancy, we would kindly ask that you provide us with your contact details and the property address in order for us to ensure that a manager contacts you regarding this matter at the earliest opportunity. We look forward to hearing from you and hope that we are able to assist you. Kind regards Joanne Kay Head of Property Management ...
Sep 30,2016
Minithumbup
Jordan Byrne
Elizabeth Savery
By: 'carolynd'
Sep 30,2016
0 people found
this helpful
We have been very happy with Prospect - their service to us as landlords has been very professional, prompt and efficient....
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Comment on agent fees
On the high side, but as the rent they achieved was also above that quoted by cheaper agents, we are still better off.
Was this helpful? Yes
By: Prospect Estate Agency
Oct 06, 2016
View all comments (1)
Thank you for the five stars. ...
Sep 26,2016
Minithumbup
Jordan Byrne
Elizabeth Savery
By: 'Richard'
Sep 26,2016
0 people found
this helpful
Jordan is very prompt with all communications and sources tenants quickly at the rates we require. Elizabeth manages the property and is in regular contact with us. Very pleased with the service....
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Comment on agent fees
The fees are fair for the services.
Was this helpful? Yes
By: Prospect Estate Agency
Oct 06, 2016
View all comments (1)
Thank you for the five star review. ...
Sep 23,2016
Minithumbup
Jordan Byrne
By: 'JMLEE'
Sep 23,2016
0 people found
this helpful
It was my first time to rent a flat in Reading, that means, I did not have enough information about the area. I was lucky to meet Jordan as he was very helpful and reliable....
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Was this helpful? Yes
By: Prospect Estate Agency
Oct 03, 2016
View all comments (1)
Thank you for the five stars. ...
Sep 13,2016
Minithumbup
Jordan Byrne
By: 'Steve Collins'
Sep 13,2016
0 people found
this helpful
Got the job of letting my flat done very professionally, plenty of communication with me throughout the process and ended up with two offers at very close to asking price....
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Comment on agent fees
In line with market
Was this helpful? Yes
By: Prospect Estate Agency
Sep 21, 2016
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Thank you for the five stars. ...
Aug 26,2016
Minithumbup
Jordan Byrne
By: 'Emma'
Aug 26,2016
0 people found
this helpful
Great servie provided by Prospect. Having dealt with a number of other estate agents in the Reading area while looking for the right apartment Prospect were definitely the best; maintaining good communication and friendly rapport throughout the whole process. Jordan Byrne was more than helpful and friendly throughout the process....
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Comment on agent fees
More expensive than the other three estate agents dealth with - however the service was superiour to these other agents.
Was this helpful? Yes
By: Prospect Estate Agency
Sep 09, 2016
View all comments (1)
Thank you for the five star review ...
Aug 15,2016
Minithumbup
Matteo Guarino
Jordan Byrne
By: 'Claire Pitchford'
Aug 15,2016
0 people found
this helpful
Having called on Prospect's services for sales, they were an obvious choice when I needed to find suitable tenants for a rental property. They were a pleasure to deal with -professional, helpful and quick to respond in obtaining property details. Viewings were booked in and tenants secured all within 24 hours. I wouldn't hesitate to use their services again....
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Comment on agent fees
The agents fees are probably not the lowest for rental services but I believe you get what you pay for and you are getting good value given the speed in securing tenants and the quality.
Was this helpful? Yes
By: Prospect Estate Agency
Aug 19, 2016
View all comments (1)
Thank you for the positive comments. ...
Areas covered
  • RG8
  • Reading
  • RG7
  • Woodley
  • RG6
  • Earley
  • RG5
  • RG4
  • RG30
  • RG2
  • RG10
  • RG1
  • RG31
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£117,000
  • Max: Β£490,000

Letting
  • Min: Β£0
  • Max: Β£232,000

ARLA RICS TPOS NLA TDS The Guild Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
99 5 160 23 48 6 35 3 9 8
Joanne Kay Joanne Kay
Head of Property Management
10 reviews

About Joanne No description set View full profile
Harrison Le-Monte Shepherd Harrison Le-Monte Shepherd
Assistant Manager
11 reviews

About Harrison No description set View full profile
Chloe Hoptroff Chloe Hoptroff
Team Leader Property Management
37 reviews

About Chloe No description set View full profile
Gemma Worrall Gemma Worrall
Team Leader Property Management
49 reviews

About Gemma No description set View full profile
Elizabeth Savery Elizabeth Savery
Property Manager
24 reviews

About Elizabeth No description set View full profile
Laney Thompson Laney Thompson
Property Manager
26 reviews

About Laney No description set View full profile
Ben Hamlin Ben Hamlin
Assistant Manager
5 reviews

About Ben No description set View full profile
Jordan  Byrne Jordan Byrne
Lettings Client Manager
53 reviews

About Jordan No description set View full profile
Manvinder Bains Manvinder Bains
Valuer
0 reviews

About Manvinder No description set View full profile
Elliott Garrington Elliott Garrington
Lettings Client Manager
6 reviews

About Elliott No description set View full profile
Emma Keeley - upload your photo Emma Keeley
0 reviews

About Emma No description set View full profile
Fenella Hall Fenella Hall
Transaction Support
0 reviews

About Fenella No description set View full profile
Connor Arkless Connor Arkless
Property Consultant
0 reviews

About Connor No description set View full profile
Josh O'Brien Josh O'Brien
Client Manager
1 reviews

About Josh No description set View full profile

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Last updated at 10:08 AM 14/01/2016 by allAgents

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Last updated at 10:08 AM 14/01/2016 by allAgents

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